Compare GrooveHQ vs Zendesk Guide

See this
comparison of GrooveHQ vs. Zendesk Guide
based on data from user reviews. GrooveHQ rates 4.3/5 stars with 34 reviews. Zendesk Guide rates 4.1/5 stars with 18 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Groove Starter
$12
user/month
 
Groove Business
$22
user/month
 
Groove Enterprise
$32
user/month
 
Free Trial
Free Trial Unavailable
GrooveHQ
Groove Starter
$12user/month
Groove Business
$22user/month
Groove Enterprise
$32user/month
Free Trial
Zendesk Guide
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.1
8.6
Ease of Use
Ease of Use
9.0
8.8
Ease of Setup
Ease of Setup
9.3
8.2
Ease of Admin
Ease of Admin
9.3
8.3
Quality of Support
Quality of Support
8.6
8.7
Ease of Doing Business With
Ease of Doing Business With
8.2
8.7
Product Direction (% positive)
Product Direction (% positive)
7.4
7.8
Meets Requirements
GrooveHQ
8.1
Zendesk Guide
8.6
Ease of Use
GrooveHQ
9.0
Zendesk Guide
8.8
Ease of Setup
GrooveHQ
9.3
Zendesk Guide
8.2
Ease of Admin
GrooveHQ
9.3
Zendesk Guide
8.3
Quality of Support
GrooveHQ
8.6
Zendesk Guide
8.7
Ease of Doing Business With
GrooveHQ
8.2
Zendesk Guide
8.7
Product Direction (% positive)
GrooveHQ
7.4
Zendesk Guide
7.8

Features

Knowledge Share
Knowledge Base
GrooveHQ
8.5
Zendesk Guide
Not enough data available
Searchable Articles
GrooveHQ
9.0
Zendesk Guide
Not enough data available
Community Forums
GrooveHQ
Not enough data available
Zendesk Guide
Not enough data available
Interactive FAQs & Forums
GrooveHQ
Not enough data available
Zendesk Guide
Not enough data available
Interaction
Web Portals
GrooveHQ
Not enough data available
Zendesk Guide
Not enough data available
Forum to Reponse
GrooveHQ
9.7
Zendesk Guide
Not enough data available
Tickets and Tagging
GrooveHQ
9.5
Zendesk Guide
Not enough data available
Live Chat
GrooveHQ
7.8
Zendesk Guide
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
70.6%
22.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
29.4%
61.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
16.7%
GrooveHQ
Small-Business
70.6%
Mid-Market
29.4%
Enterprise
0%
Zendesk Guide
Small-Business
22.2%
Mid-Market
61.1%
Enterprise
16.7%

Reviewers' Industry

 
Computer Software
26.5%
Financial Services
16.7%
 
Internet
8.8%
Computer Software
16.7%
 
Fund-Raising
5.9%
Information Technology and Services
11.1%
 
Consumer Services
5.9%
Education Management
11.1%
 
Supermarkets
2.9%
Veterinary
5.6%
 
Other
50.0%
Other
38.9%
GrooveHQ
Computer Software
26.5%
Internet
8.8%
Fund-Raising
5.9%
Consumer Services
5.9%
Supermarkets
2.9%
Other
50.0%
Zendesk Guide
Financial Services
16.7%
Computer Software
16.7%
Information Technology and Services
11.1%
Education Management
11.1%
Veterinary
5.6%
Other
38.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Administrator in Information Services

Simple to integrate; clean interface; tight Gmail integration

User

Easy to edit, no coding experience needed, simple to see what pages are published/in draft etc

Most Helpful Critical Review
Most Helpful Critical Review
User in Fund-Raising

At first, Groove seemed like a "cheap" product compared to other CRM's. It has quite a few interesting API integrations but not something over the top. Realy bad reporting but hopefully this will be improved once the new version comes out.

Administrator in Marketing and Advertising

Understanding what articles will appear based on what searches is somewhat cryptic. It doesn't seem that the entire article is searchable, meaning that a user could not be served up the exact article they need, just because their search query is not in the...

 
GrooveHQ
Most Helpful Favorable Review
Administrator in Information Services

Simple to integrate; clean interface; tight Gmail integration

Most Helpful Critical Review
User in Fund-Raising

At first, Groove seemed like a "cheap" product compared to other CRM's. It has quite a few interesting API integrations but not something over the top. Realy bad reporting but hopefully this will be improved once the new version comes out.

Zendesk Guide
Most Helpful Favorable Review
User

Easy to edit, no coding experience needed, simple to see what pages are published/in draft etc

Most Helpful Critical Review
Administrator in Marketing and Advertising

Understanding what articles will appear based on what searches is somewhat cryptic. It doesn't seem that the entire article is searchable, meaning that a user could not be served up the exact article they need, just because their search query is not in the...

Screenshots

 
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2 of 4
3 of 4
4 of 4
No screenshots provided
Zendesk Guide
No screenshots provided
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