Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare GrooveHQ, Track-It!, and Zendesk Support

Pricing

 
Groove Starter
$12
user/month
Essential
$5
/month
 
Groove Business
$22
user/month
Team
$19
/month
 
Groove Enterprise
$32
user/month
Professional
$49
/month
 
Enterprise
$99
/month
 
Free Trial
Free Trial Unavailable
Free Trial
GrooveHQ
Groove Starter
$12user/month
Groove Business
$22user/month
Groove Enterprise
$32user/month
Free Trial
Track-It!
Free Trial Unavailable
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
7.9
7.7
8.7
Ease of Use
Ease of Use
9.0
7.8
8.6
Ease of Setup
Ease of Setup
9.3
7.3
8.2
Ease of Admin
Ease of Admin
9.3
7.8
8.3
Quality of Support
Quality of Support
8.5
7.7
8.3
Ease of Doing Business With
Ease of Doing Business With
8.1
7.9
8.4
Product Direction (% positive)
Product Direction (% positive)
7.0
5.6
7.6
Meets Requirements
GrooveHQ
7.9
Track-It!
7.7
Zendesk Support
8.7
Ease of Use
GrooveHQ
9.0
Track-It!
7.8
Zendesk Support
8.6
Ease of Setup
GrooveHQ
9.3
Track-It!
7.3
Zendesk Support
8.2
Ease of Admin
GrooveHQ
9.3
Track-It!
7.8
Zendesk Support
8.3
Quality of Support
GrooveHQ
8.5
Track-It!
7.7
Zendesk Support
8.3
Ease of Doing Business With
GrooveHQ
8.1
Track-It!
7.9
Zendesk Support
8.4
Product Direction (% positive)
GrooveHQ
7.0
Track-It!
5.6
Zendesk Support
7.6

Features

Knowledge Share
Knowledge Base
GrooveHQ
8.7
Track-It!
7.1
Zendesk Support
8.6
Searchable Articles
GrooveHQ
8.9
Track-It!
6.7
Zendesk Support
8.6
Community Forums
GrooveHQ
Not enough data available
Track-It!
Not enough data available
Zendesk Support
8.2
Interactive FAQs & Forums
GrooveHQ
Not enough data available
Track-It!
Not enough data available
Zendesk Support
8.2
Interaction
Web Portals
GrooveHQ
Not enough data available
Track-It!
7.6
Zendesk Support
8.6
Forum to Reponse
GrooveHQ
Not enough data available
Track-It!
6.9
Zendesk Support
8.5
Tickets and Tagging
GrooveHQ
9.8
Track-It!
8.5
Zendesk Support
8.9
Live Chat
GrooveHQ
Not enough data available
Track-It!
6.9
Zendesk Support
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
75.9%
12.0%
38.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
24.1%
56.0%
44.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
32.0%
16.7%
GrooveHQ
Small-Business
75.9%
Mid-Market
24.1%
Enterprise
0%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%
Zendesk Support
Small-Business
38.4%
Mid-Market
44.9%
Enterprise
16.7%

Reviewers' Industry

 
Computer Software
26.7%
Information Technology and Services
13.5%
Computer Software
17.8%
 
Internet
11.1%
Hospital & Health Care
9.4%
Information Technology and Services
15.2%
 
Fund-Raising
6.7%
Higher Education
7.3%
Internet
10.0%
 
Marketing and Advertising
4.4%
Utilities
5.2%
Marketing and Advertising
4.8%
 
Management Consulting
4.4%
Law Practice
5.2%
Retail
3.4%
 
Other
46.7%
Other
59.4%
Other
48.8%
GrooveHQ
Computer Software
26.7%
Internet
11.1%
Fund-Raising
6.7%
Marketing and Advertising
4.4%
Management Consulting
4.4%
Other
46.7%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.2%
Internet
10.0%
Marketing and Advertising
4.8%
Retail
3.4%
Other
48.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Computer Software

Extremely light weight, no unwanted features, we got started in less than few hours, was quite intuitive for me to set it up myself.

G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Lane E.
Administrator in Internet

Groove didn't have all of the features we needed. We needed a way for clients to view the current status of the tickets they had submitted.

G2 User in Mining & Metals

It is painful to navigate. The latest version has a dashboard which is somewhat nice, but still requires me to navigate to find what I need, move to the right fields, fill things out, etc... Yes, it is customizable, but again, it is messy and allows us to...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
GrooveHQ
Most Helpful Favorable Review
G2 User in Computer Software

Extremely light weight, no unwanted features, we got started in less than few hours, was quite intuitive for me to set it up myself.

Most Helpful Critical Review
Lane E.
Administrator in Internet

Groove didn't have all of the features we needed. We needed a way for clients to view the current status of the tickets they had submitted.

Track-It!
Most Helpful Favorable Review
G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
G2 User in Mining & Metals

It is painful to navigate. The latest version has a dashboard which is somewhat nice, but still requires me to navigate to find what I need, move to the right fields, fill things out, etc... Yes, it is customizable, but again, it is messy and allows us to...

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
1 of 4
2 of 4
3 of 4
4 of 4
1 of 3
2 of 3
3 of 3
1 of 5
2 of 5
3 of 5
4 of 5
5 of 5
Request More InformationRequest More InformationRequest More InformationRequest More InformationRequest More InformationRequest More Information