Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare GrooveHQ, Track-It!, and ServiceNow

Pricing

 
Groove Starter
$12
user/month
 
Groove Business
$22
user/month
 
Groove Enterprise
$32
user/month
 
Free Trial
Free Trial Unavailable
Free Trial Unavailable
GrooveHQ
Groove Starter
$12user/month
Groove Business
$22user/month
Groove Enterprise
$32user/month
Free Trial
Track-It!
Free Trial Unavailable
ServiceNow
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
7.9
7.7
8.4
Ease of Use
Ease of Use
9.0
7.8
7.4
Ease of Setup
Ease of Setup
9.3
7.3
7.2
Ease of Admin
Ease of Admin
9.3
7.8
7.8
Quality of Support
Quality of Support
8.5
7.7
7.9
Ease of Doing Business With
Ease of Doing Business With
8.1
7.9
8.1
Product Direction (% positive)
Product Direction (% positive)
7.0
5.6
7.8
Meets Requirements
GrooveHQ
7.9
Track-It!
7.7
ServiceNow
8.4
Ease of Use
GrooveHQ
9.0
Track-It!
7.8
ServiceNow
7.4
Ease of Setup
GrooveHQ
9.3
Track-It!
7.3
ServiceNow
7.2
Ease of Admin
GrooveHQ
9.3
Track-It!
7.8
ServiceNow
7.8
Quality of Support
GrooveHQ
8.5
Track-It!
7.7
ServiceNow
7.9
Ease of Doing Business With
GrooveHQ
8.1
Track-It!
7.9
ServiceNow
8.1
Product Direction (% positive)
GrooveHQ
7.0
Track-It!
5.6
ServiceNow
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
75.9%
12.0%
3.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
24.1%
56.0%
17.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
32.0%
78.8%
GrooveHQ
Small-Business
75.9%
Mid-Market
24.1%
Enterprise
0%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%
ServiceNow
Small-Business
3.9%
Mid-Market
17.3%
Enterprise
78.8%

Reviewers' Industry

 
Computer Software
26.7%
Information Technology and Services
13.5%
Information Technology and Services
27.6%
 
Internet
11.1%
Hospital & Health Care
9.4%
Hospital & Health Care
7.5%
 
Fund-Raising
6.7%
Higher Education
7.3%
Higher Education
7.5%
 
Marketing and Advertising
4.4%
Utilities
5.2%
Computer Software
6.7%
 
Management Consulting
4.4%
Law Practice
5.2%
Financial Services
6.1%
 
Other
46.7%
Other
59.4%
Other
44.5%
GrooveHQ
Computer Software
26.7%
Internet
11.1%
Fund-Raising
6.7%
Marketing and Advertising
4.4%
Management Consulting
4.4%
Other
46.7%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%
ServiceNow
Information Technology and Services
27.6%
Hospital & Health Care
7.5%
Higher Education
7.5%
Computer Software
6.7%
Financial Services
6.1%
Other
44.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Information Services

Simple to integrate; clean interface; tight Gmail integration

G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Ikram B.
Industry Analyst / Tech Writer in Financial Services

There are many things I like about ServiceNow. It has a great incident management system that ties well with problem management. ServiceNow allows us to fully customize the look and feel of it. Many of us don't even know who the manufacture of the...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Fund-Raising

At first, Groove seemed like a "cheap" product compared to other CRM's. It has quite a few interesting API integrations but not something over the top. Realy bad reporting but hopefully this will be improved once the new version comes out.

G2 User in Information Technology and Services

Old, slow software. Not kept up to date. No Mac client.

Ion S.
Administrator in Construction

ServiceNow out of the box is like: Imagine you go to the dealer and buy a new car. The salesman gives you the keys and a bunch of parts and tells you that if you want to drive it you need to put it together on your own. Amazing!!! Things that are common...

 
GrooveHQ
Most Helpful Favorable Review
G2 User in Information Services

Simple to integrate; clean interface; tight Gmail integration

Most Helpful Critical Review
G2 User in Fund-Raising

At first, Groove seemed like a "cheap" product compared to other CRM's. It has quite a few interesting API integrations but not something over the top. Realy bad reporting but hopefully this will be improved once the new version comes out.

Track-It!
Most Helpful Favorable Review
G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
G2 User in Information Technology and Services

Old, slow software. Not kept up to date. No Mac client.

ServiceNow
Most Helpful Favorable Review
Ikram B.
Industry Analyst / Tech Writer in Financial Services

There are many things I like about ServiceNow. It has a great incident management system that ties well with problem management. ServiceNow allows us to fully customize the look and feel of it. Many of us don't even know who the manufacture of the...

Most Helpful Critical Review
Ion S.
Administrator in Construction

ServiceNow out of the box is like: Imagine you go to the dealer and buy a new car. The salesman gives you the keys and a bunch of parts and tells you that if you want to drive it you need to put it together on your own. Amazing!!! Things that are common...

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