Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare GrooveHQ, Track-It!, and BMC Remedy

Pricing

 
Groove Starter
$12
user/month
 
Groove Business
$22
user/month
 
Groove Enterprise
$32
user/month
 
Free Trial
Free Trial Unavailable
Free Trial Unavailable
GrooveHQ
Groove Starter
$12user/month
Groove Business
$22user/month
Groove Enterprise
$32user/month
Free Trial
Track-It!
Free Trial Unavailable
BMC Remedy
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
7.9
7.7
8.0
Ease of Use
Ease of Use
9.0
7.8
7.1
Ease of Setup
Ease of Setup
9.3
7.3
6.9
Ease of Admin
Ease of Admin
9.3
7.8
7.2
Quality of Support
Quality of Support
8.5
7.7
7.4
Ease of Doing Business With
Ease of Doing Business With
8.1
7.9
7.9
Product Direction (% positive)
Product Direction (% positive)
7.0
5.6
5.9
Meets Requirements
GrooveHQ
7.9
Track-It!
7.7
BMC Remedy
8.0
Ease of Use
GrooveHQ
9.0
Track-It!
7.8
BMC Remedy
7.1
Ease of Setup
GrooveHQ
9.3
Track-It!
7.3
BMC Remedy
6.9
Ease of Admin
GrooveHQ
9.3
Track-It!
7.8
BMC Remedy
7.2
Quality of Support
GrooveHQ
8.5
Track-It!
7.7
BMC Remedy
7.4
Ease of Doing Business With
GrooveHQ
8.1
Track-It!
7.9
BMC Remedy
7.9
Product Direction (% positive)
GrooveHQ
7.0
Track-It!
5.6
BMC Remedy
5.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
75.9%
12.0%
4.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
24.1%
56.0%
21.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
32.0%
74.2%
GrooveHQ
Small-Business
75.9%
Mid-Market
24.1%
Enterprise
0%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%
BMC Remedy
Small-Business
4.1%
Mid-Market
21.7%
Enterprise
74.2%

Reviewers' Industry

 
Computer Software
26.7%
Information Technology and Services
13.5%
Information Technology and Services
32.4%
 
Internet
11.1%
Hospital & Health Care
9.4%
Telecommunications
9.0%
 
Fund-Raising
6.7%
Higher Education
7.3%
Hospital & Health Care
6.1%
 
Marketing and Advertising
4.4%
Utilities
5.2%
Higher Education
4.3%
 
Management Consulting
4.4%
Law Practice
5.2%
Computer Software
4.3%
 
Other
46.7%
Other
59.4%
Other
43.9%
GrooveHQ
Computer Software
26.7%
Internet
11.1%
Fund-Raising
6.7%
Marketing and Advertising
4.4%
Management Consulting
4.4%
Other
46.7%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%
BMC Remedy
Information Technology and Services
32.4%
Telecommunications
9.0%
Hospital & Health Care
6.1%
Higher Education
4.3%
Computer Software
4.3%
Other
43.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Ryan P.
User in Internet

We love the turnkey nature of the Groove platform. We're only using them for one of their capabilities currently - Knowledge Base - and it's still WAY worth the price.

G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Suzanne B.
User in Hospital & Health Care

This software can be configured to do just about anything and is used in many very successful companies.

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Non-Profit Organization Management

No way to separate everything. Gets busy because no good flowing pipeline. It gets cluttered and call to actions for clients can get messy.

G2 User

There is not currently a workflow option, replies on tickets do no automatically get appended to the original and instead one ticket per reply is generated which makes it difficult to manage.

G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

 
GrooveHQ
Most Helpful Favorable Review
Ryan P.
User in Internet

We love the turnkey nature of the Groove platform. We're only using them for one of their capabilities currently - Knowledge Base - and it's still WAY worth the price.

Most Helpful Critical Review
G2 User in Non-Profit Organization Management

No way to separate everything. Gets busy because no good flowing pipeline. It gets cluttered and call to actions for clients can get messy.

Track-It!
Most Helpful Favorable Review
G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
G2 User

There is not currently a workflow option, replies on tickets do no automatically get appended to the original and instead one ticket per reply is generated which makes it difficult to manage.

BMC Remedy
Most Helpful Favorable Review
Suzanne B.
User in Hospital & Health Care

This software can be configured to do just about anything and is used in many very successful companies.

Most Helpful Critical Review
G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

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