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Compare GrooveHQ, Track-It!, and BMC FootPrints Service Core

Pricing

 
Groove Starter
$12
user/month
 
Groove Business
$22
user/month
 
Groove Enterprise
$32
user/month
 
Free Trial
Free Trial Unavailable
Free Trial Unavailable
GrooveHQ
Groove Starter
$12user/month
Groove Business
$22user/month
Groove Enterprise
$32user/month
Free Trial
Track-It!
Free Trial Unavailable
BMC FootPrints Service Core
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
7.9
7.7
7.3
Ease of Use
Ease of Use
9.0
7.8
7.0
Ease of Setup
Ease of Setup
9.3
7.3
7.3
Ease of Admin
Ease of Admin
9.3
7.8
7.4
Quality of Support
Quality of Support
8.5
7.7
7.8
Ease of Doing Business With
Ease of Doing Business With
8.1
7.9
8.6
Product Direction (% positive)
Product Direction (% positive)
7.0
5.6
5.1
Meets Requirements
GrooveHQ
7.9
Track-It!
7.7
BMC FootPrints Service Core
7.3
Ease of Use
GrooveHQ
9.0
Track-It!
7.8
BMC FootPrints Service Core
7.0
Ease of Setup
GrooveHQ
9.3
Track-It!
7.3
BMC FootPrints Service Core
7.3
Ease of Admin
GrooveHQ
9.3
Track-It!
7.8
BMC FootPrints Service Core
7.4
Quality of Support
GrooveHQ
8.5
Track-It!
7.7
BMC FootPrints Service Core
7.8
Ease of Doing Business With
GrooveHQ
8.1
Track-It!
7.9
BMC FootPrints Service Core
8.6
Product Direction (% positive)
GrooveHQ
7.0
Track-It!
5.6
BMC FootPrints Service Core
5.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
75.9%
12.0%
6.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
24.1%
56.0%
31.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
32.0%
61.7%
GrooveHQ
Small-Business
75.9%
Mid-Market
24.1%
Enterprise
0%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%
BMC FootPrints Service Core
Small-Business
6.4%
Mid-Market
31.9%
Enterprise
61.7%

Reviewers' Industry

 
Computer Software
26.7%
Information Technology and Services
13.5%
Higher Education
23.8%
 
Internet
11.1%
Hospital & Health Care
9.4%
Law Practice
17.5%
 
Fund-Raising
6.7%
Higher Education
7.3%
Information Technology and Services
17.5%
 
Marketing and Advertising
4.4%
Utilities
5.2%
Hospital & Health Care
7.9%
 
Management Consulting
4.4%
Law Practice
5.2%
Computer Software
4.8%
 
Other
46.7%
Other
59.4%
Other
28.6%
GrooveHQ
Computer Software
26.7%
Internet
11.1%
Fund-Raising
6.7%
Marketing and Advertising
4.4%
Management Consulting
4.4%
Other
46.7%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%
BMC FootPrints Service Core
Higher Education
23.8%
Law Practice
17.5%
Information Technology and Services
17.5%
Hospital & Health Care
7.9%
Computer Software
4.8%
Other
28.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Ryan P.
User in Internet

We love the turnkey nature of the Groove platform. We're only using them for one of their capabilities currently - Knowledge Base - and it's still WAY worth the price.

G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Victor G.
User in Law Practice

I like the ease of use. Once I started using Footprints it did not take me long to get comfortable. The escalating to other groups or adding multiple assignees to one ticket is very useful. This is one of the better ticketing programs I have used over the...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

The "free plan forever" is just 30 days that's not forever and false advertisements. They proclaim to implament it in the early 2016 but has yet to lift a finger on the topic. As nothing has changed i suspect it to be a company of laying foxes.

G2 User in Information Technology and Services

It looks outdated, the interface looks like an Excel spreadsheet. Althought it does work, just doesn't look like anyone put a lot of thought into the asthetics.

G2 User in Utilities

- Our environment is very dynamic, previous versions of footprints were more agile, and process changes were quickly made in the system and deployed from QA-Prod. this version needs long scheduled maintenance windows. In a 24/7 shop that is difficult to...

 
GrooveHQ
Most Helpful Favorable Review
Ryan P.
User in Internet

We love the turnkey nature of the Groove platform. We're only using them for one of their capabilities currently - Knowledge Base - and it's still WAY worth the price.

Most Helpful Critical Review
G2 User

The "free plan forever" is just 30 days that's not forever and false advertisements. They proclaim to implament it in the early 2016 but has yet to lift a finger on the topic. As nothing has changed i suspect it to be a company of laying foxes.

Track-It!
Most Helpful Favorable Review
G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
G2 User in Information Technology and Services

It looks outdated, the interface looks like an Excel spreadsheet. Althought it does work, just doesn't look like anyone put a lot of thought into the asthetics.

BMC FootPrints Service Core
Most Helpful Favorable Review
Victor G.
User in Law Practice

I like the ease of use. Once I started using Footprints it did not take me long to get comfortable. The escalating to other groups or adding multiple assignees to one ticket is very useful. This is one of the better ticketing programs I have used over the...

Most Helpful Critical Review
G2 User in Utilities

- Our environment is very dynamic, previous versions of footprints were more agile, and process changes were quickly made in the system and deployed from QA-Prod. this version needs long scheduled maintenance windows. In a 24/7 shop that is difficult to...

Screenshots

 
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BMC FootPrints Service Core
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