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Compare GrooveHQ vs Track-It!
See this
comparison of GrooveHQ vs. Track-It!
based on data from user reviews. GrooveHQ rates 4.2/5 stars with 30 reviews. Track-It! rates 3.6/5 stars with 76 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Groove Starter
$12
user/month
 
Groove Business
$22
user/month
 
Groove Enterprise
$32
user/month
 
Free Trial
Free Trial Unavailable
GrooveHQ
Groove Starter
$12user/month
Groove Business
$22user/month
Groove Enterprise
$32user/month
Free Trial
Track-It!
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
7.9
7.7
Ease of Use
Ease of Use
9.0
7.8
Ease of Setup
Ease of Setup
9.3
7.3
Ease of Admin
Ease of Admin
9.3
7.8
Quality of Support
Quality of Support
8.5
7.7
Ease of Doing Business With
Ease of Doing Business With
8.1
7.9
Product Direction (% positive)
Product Direction (% positive)
7.0
5.6
Meets Requirements
GrooveHQ
7.9
Track-It!
7.7
Ease of Use
GrooveHQ
9.0
Track-It!
7.8
Ease of Setup
GrooveHQ
9.3
Track-It!
7.3
Ease of Admin
GrooveHQ
9.3
Track-It!
7.8
Quality of Support
GrooveHQ
8.5
Track-It!
7.7
Ease of Doing Business With
GrooveHQ
8.1
Track-It!
7.9
Product Direction (% positive)
GrooveHQ
7.0
Track-It!
5.6

Features

Knowledge Share
Knowledge Base
GrooveHQ
8.7
Track-It!
7.1
Searchable Articles
GrooveHQ
8.9
Track-It!
6.7
Community Forums
GrooveHQ
Not enough data available
Track-It!
Not enough data available
Interactive FAQs & Forums
GrooveHQ
Not enough data available
Track-It!
Not enough data available
Interaction
Web Portals
GrooveHQ
Not enough data available
Track-It!
7.6
Forum to Reponse
GrooveHQ
Not enough data available
Track-It!
6.9
Tickets and Tagging
GrooveHQ
9.8
Track-It!
8.5
Live Chat
GrooveHQ
Not enough data available
Track-It!
6.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
75.9%
12.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
24.1%
56.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
32.0%
GrooveHQ
Small-Business
75.9%
Mid-Market
24.1%
Enterprise
0%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%

Reviewers' Industry

 
Computer Software
26.7%
Information Technology and Services
13.5%
 
Internet
11.1%
Hospital & Health Care
9.4%
 
Fund-Raising
6.7%
Higher Education
7.3%
 
Marketing and Advertising
4.4%
Utilities
5.2%
 
Management Consulting
4.4%
Law Practice
5.2%
 
Other
46.7%
Other
59.4%
GrooveHQ
Computer Software
26.7%
Internet
11.1%
Fund-Raising
6.7%
Marketing and Advertising
4.4%
Management Consulting
4.4%
Other
46.7%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Andrea C.
User in Events Services

The team at Groove is very intentional about their tool and very generous with their insights. The tool itself is very easy to use, has great features and a clean look. I love the different mail boxes, snooze feature, canned responses, ability to change...

G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
Lane E.
Administrator in Internet

Groove didn't have all of the features we needed. We needed a way for clients to view the current status of the tickets they had submitted.

Sergio Antonio E.
User

The app is very slow to open, to retrieve a work order (ticket), find on saved answers... you name it...

 
GrooveHQ
Most Helpful Favorable Review
Andrea C.
User in Events Services

The team at Groove is very intentional about their tool and very generous with their insights. The tool itself is very easy to use, has great features and a clean look. I love the different mail boxes, snooze feature, canned responses, ability to change...

Most Helpful Critical Review
Lane E.
Administrator in Internet

Groove didn't have all of the features we needed. We needed a way for clients to view the current status of the tickets they had submitted.

Track-It!
Most Helpful Favorable Review
G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Sergio Antonio E.
User

The app is very slow to open, to retrieve a work order (ticket), find on saved answers... you name it...

Screenshots

 
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