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|Ease of Use|
|Ease of Setup|
|Ease of Admin|
|Quality of Support|
|Ease of Doing Business With|
|Product Direction (% positive)|
(50 or fewer emp.)
(> 1000 emp.)
Information Technology and Services
Hospital & Health Care
Marketing and Advertising
|Most Helpful Favorable Review|
The team at Groove is very intentional about their tool and very generous with their insights. The tool itself is very easy to use, has great features and a clean look. I love the different mail boxes, snooze feature, canned responses, ability to change...
G2 User in Law Practice
Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.
|Most Helpful Critical Review|
Groove didn't have all of the features we needed. We needed a way for clients to view the current status of the tickets they had submitted.
The app is very slow to open, to retrieve a work order (ticket), find on saved answers... you name it...
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