Reduce your software costs by 18% overnight

Compare GrooveHQ and RingCentral Engage

See this
side-by-side comparison of GrooveHQ vs. RingCentral Engage
based on preference data from user reviews. GrooveHQ rates 4.3/5 stars with 39 reviews. By contrast, RingCentral Engage rates 4.1/5 stars with 24 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
Add Product
GrooveHQ
GrooveHQ
(39)
4.3 out of 5
GrooveHQ
RingCentral Engage
RingCentral Engage
(24)
4.1 out of 5
RingCentral Engage
Star Rating
GrooveHQ
GrooveHQ
RingCentral Engage
RingCentral Engage
Market Segments
GrooveHQ
GrooveHQ
Small-Business (69.2% of reviews)
RingCentral Engage
RingCentral Engage
Small-Business (54.2% of reviews)
Entry Level Price
GrooveHQ
GrooveHQ
$9 user/month if paid annually
RingCentral Engage
RingCentral Engage
No pricing information available

GrooveHQ vs RingCentral Engage

  • Reviewers felt that RingCentral Engage meets the needs of their business better than GrooveHQ.
  • When comparing quality of ongoing product support, reviewers felt that GrooveHQ is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of GrooveHQ over RingCentral Engage.
Categories
Shared Categories
GrooveHQ
GrooveHQ
RingCentral Engage
RingCentral Engage
GrooveHQ and RingCentral Engage are categorized as Customer Self-Service and Help Desk
Pricing
GrooveHQ
GrooveHQ Pricing
Starter
$9user/month if paid annually
Plus
$19user/month if paid annually
Pro
$29user/month if paid annually
Company
Coming Soon
Free Trial
RingCentral Engage
RingCentral Engage Pricing
Free Trial Unavailable
Ask a Question

Have questions for GrooveHQ and RingCentral Engage?

Start a private conversation.
Ratings
Meets Requirements
GrooveHQ
GrooveHQ
8.2
Responses: 35
RingCentral Engage
RingCentral Engage
8.8
Responses: 19
Ease of Use
GrooveHQ
GrooveHQ
9.0
Responses: 35
RingCentral Engage
RingCentral Engage
8.6
Responses: 18
Ease of Setup
GrooveHQ
GrooveHQ
9.4
Responses: 16
RingCentral Engage
RingCentral Engage
Not enough data available
Ease of Admin
GrooveHQ
GrooveHQ
9.4
Responses: 16
RingCentral Engage
RingCentral Engage
Not enough data available
Quality of Support
GrooveHQ
GrooveHQ
8.7
Responses: 33
RingCentral Engage
RingCentral Engage
8.0
Responses: 14
Ease of Doing Business With
GrooveHQ
GrooveHQ
8.3
Responses: 15
RingCentral Engage
RingCentral Engage
Not enough data available
Product Direction (% positive)
GrooveHQ
GrooveHQ
7.3
Responses: 35
RingCentral Engage
RingCentral Engage
5.5
Responses: 18
Features
Ticket and Case Management
Ticket creation user experience
GrooveHQ
GrooveHQ
9.1
Responses: 23
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Ticket response user experience
GrooveHQ
GrooveHQ
9.2
Responses: 24
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Workflow
GrooveHQ
GrooveHQ
8.6
Responses: 22
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Response Automation
GrooveHQ
GrooveHQ
9.1
Responses: 21
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
SLA Management
GrooveHQ
GrooveHQ
9.0
Responses: 10
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Attachments/Screencasts
GrooveHQ
GrooveHQ
8.6
Responses: 23
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Ticket Collaboration
GrooveHQ
GrooveHQ
8.7
Responses: 21
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Customer and Contacts Database
GrooveHQ
GrooveHQ
9.2
Responses: 8
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Knowledge Share
Knowledge Base
GrooveHQ
GrooveHQ
8.6
Responses: 14
RingCentral Engage
RingCentral Engage
Not enough data available
Searchable Articles
GrooveHQ
GrooveHQ
9.0
Responses: 14
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Community Forums
GrooveHQ
GrooveHQ
Feature Not Available
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Interactive FAQs & Forums
GrooveHQ
GrooveHQ
Feature Not Available
RingCentral Engage
RingCentral Engage
9.3
Responses: 5
Interaction
Web Portals
GrooveHQ
GrooveHQ
Feature Not Available
RingCentral Engage
RingCentral Engage
9.2
Responses: 6
Forum to Reponse
GrooveHQ
GrooveHQ
Feature Not Available
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Tickets and Tagging
GrooveHQ
GrooveHQ
9.4
Responses: 12
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Live Chat
GrooveHQ
GrooveHQ
8.1
Responses: 8
RingCentral Engage
RingCentral Engage
9.2
Responses: 6
Communication Channels
Customer Portal
GrooveHQ
GrooveHQ
8.6
Responses: 18
RingCentral Engage
RingCentral Engage
Not enough data available
Email to Case
GrooveHQ
GrooveHQ
9.5
Responses: 17
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Chat/Live Support
GrooveHQ
GrooveHQ
7.8
Responses: 9
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Social Integration
GrooveHQ
GrooveHQ
8.9
Responses: 11
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Voice
GrooveHQ
GrooveHQ
9.0
Responses: 5
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Platform
Mobile User Support
GrooveHQ
GrooveHQ
4.8
Responses: 8
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Customization
GrooveHQ
GrooveHQ
7.0
Responses: 9
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
User, Role, and Access Management
GrooveHQ
GrooveHQ
8.3
Responses: 10
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Integration
GrooveHQ
GrooveHQ
8.3
Responses: 9
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Reporting
GrooveHQ
GrooveHQ
7.2
Responses: 19
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Dashboards
GrooveHQ
GrooveHQ
7.6
Responses: 19
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Reviewers' Company Size
Reviewers of both GrooveHQ and RingCentral Engage were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
GrooveHQ
GrooveHQ
69.2%
RingCentral Engage
RingCentral Engage
54.2%
Mid-Market
(51-1000 emp.)
GrooveHQ
GrooveHQ
28.2%
RingCentral Engage
RingCentral Engage
25.0%
Enterprise
(> 1000 emp.)
GrooveHQ
GrooveHQ
2.6%
RingCentral Engage
RingCentral Engage
20.8%
Reviewers' Industry
GrooveHQ
GrooveHQ Industry
Computer Software
25.6%
Internet
7.7%
Marketing and Advertising
5.1%
Information Services
5.1%
Fund-Raising
5.1%
Other
51.3%
RingCentral Engage
RingCentral Engage Industry
Computer Software
12.5%
Staffing and Recruiting
8.3%
Internet
8.3%
Consumer Services
8.3%
Utilities
4.2%
Other
58.3%
Reviews
Most Helpful Favorable Review
GrooveHQ
G
Administrator in Consumer Services

I like that you can assign and take responsibility for certain emails. I can see who opened and worked certain emails.

RingCentral Engage
GM
User in Luxury Goods & Jewelry

I rarely experienced connectivity issues. Most of the time if it was hard to hear a client, it was due to their cell service or another form of local disruption such as wind. Calls rarely dropped and when I’m they did I was immediately able to reach back out.

Most Helpful Critical Review
GrooveHQ
GM
User in Management Consulting

Sometimes emails get lost if they are assigned to a person and category without its own folder

RingCentral Engage
G
User in Broadcast Media

There wasn't anything super specific that differentiated it from other video services.

Discussions
GrooveHQ
GrooveHQ Discussions
Monty the Mongoose crying
GrooveHQ has no discussions with answers
RingCentral Engage
RingCentral Engage Discussions
Monty the Mongoose crying
RingCentral Engage has no discussions with answers
Screenshots
GrooveHQ
GrooveHQ Screenshots
RingCentral Engage
RingCentral Engage Screenshots
Request More InformationRequest More InformationAsk RingCentral Engage a QuestionContact RingCentral Engage
Need help?
I can help.
Kate
Learning about Business Software?
Ask the community