Compare GrooveHQ and RingCentral Engage
See this
side-by-side comparison of GrooveHQ vs. RingCentral Engage
based on preference data from user reviews. GrooveHQ rates 4.3/5 stars with 39 reviews. By contrast, RingCentral Engage rates 4.1/5 stars with 24 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 GrooveHQ |  RingCentral Engage | |
| Star Rating | GrooveHQ | RingCentral Engage |
| Market Segments | GrooveHQ Small-Business (69.2% of reviews) | RingCentral Engage Small-Business (54.2% of reviews) |
| Entry Level Price | GrooveHQ $9 user/month if paid annually | RingCentral Engage No pricing information available |
GrooveHQ vs RingCentral Engage
- Reviewers felt that RingCentral Engage meets the needs of their business better than GrooveHQ.
- When comparing quality of ongoing product support, reviewers felt that GrooveHQ is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of GrooveHQ over RingCentral Engage.
Categories
Shared Categories
GrooveHQ and RingCentral Engage are categorized as Customer Self-Service and Help Desk
Unique Categories
GrooveHQ is categorized as Shared Inbox
RingCentral Engage is categorized as Contact Center Operations, Contact Center Workforce, Employee Monitoring, Live Chat, Social Customer Service, UCaaS Platforms, Customer Communications Management, Complaint Management, and Conversational Customer Engagement
Pricing
Starter
$9user/month if paid annually
Plus
$19user/month if paid annually
Pro
$29user/month if paid annually
Company
Coming Soon
Free Trial
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Free Trial Unavailable
Ratings
Meets Requirements
GrooveHQ
Responses: 35
RingCentral Engage
Responses: 19
Ease of Use
GrooveHQ
Responses: 35
RingCentral Engage
Responses: 18
Ease of Setup
GrooveHQ
Responses: 16
RingCentral Engage
Not enough data availableEase of Admin
GrooveHQ
Responses: 16
RingCentral Engage
Not enough data availableQuality of Support
GrooveHQ
Responses: 33
RingCentral Engage
Responses: 14
Ease of Doing Business With
GrooveHQ
Responses: 15
RingCentral Engage
Not enough data availableProduct Direction (% positive)
GrooveHQ
Responses: 35
RingCentral Engage
Responses: 18
Features
Ticket and Case Management
Ticket creation user experience
GrooveHQ
Responses: 23
Verified Feature
RingCentral Engage
Ticket response user experience
GrooveHQ
Responses: 24
Verified Feature
RingCentral Engage
Workflow
GrooveHQ
Responses: 22
Verified Feature
RingCentral Engage
Response Automation
GrooveHQ
Responses: 21
Verified Feature
RingCentral Engage
SLA Management
GrooveHQ
Responses: 10
Verified Feature
RingCentral Engage
Attachments/Screencasts
GrooveHQ
Responses: 23
Verified Feature
RingCentral Engage
Ticket Collaboration
GrooveHQ
Responses: 21
Verified Feature
RingCentral Engage
Customer and Contacts Database
GrooveHQ
Responses: 8
Verified Feature
RingCentral Engage
Knowledge Share
Knowledge Base
GrooveHQ
Responses: 14
RingCentral Engage
Searchable Articles
GrooveHQ
Responses: 14
RingCentral Engage
Responses: 5
Community Forums
GrooveHQ
RingCentral Engage
Responses: 5
Interactive FAQs & Forums
GrooveHQ
RingCentral Engage
Responses: 5
Interaction
Web Portals
GrooveHQ
RingCentral Engage
Responses: 6
Forum to Reponse
GrooveHQ
RingCentral Engage
Responses: 5
Tickets and Tagging
GrooveHQ
Responses: 12
RingCentral Engage
Responses: 5
Live Chat
GrooveHQ
Responses: 8
RingCentral Engage
Responses: 6
Communication Channels
Customer Portal
GrooveHQ
Responses: 18
RingCentral Engage
Email to Case
GrooveHQ
Responses: 17
Verified Feature
RingCentral Engage
Chat/Live Support
GrooveHQ
Responses: 9
Verified Feature
RingCentral Engage
Social Integration
GrooveHQ
Responses: 11
Verified Feature
RingCentral Engage
Voice
GrooveHQ
Responses: 5
Verified Feature
RingCentral Engage
Platform
Mobile User Support
GrooveHQ
Responses: 8
Verified Feature
RingCentral Engage
Customization
GrooveHQ
Responses: 9
Verified Feature
RingCentral Engage
User, Role, and Access Management
GrooveHQ
Responses: 10
Verified Feature
RingCentral Engage
Integration
GrooveHQ
Responses: 9
Verified Feature
RingCentral Engage
Reporting
GrooveHQ
Responses: 19
Verified Feature
RingCentral Engage
Dashboards
GrooveHQ
Responses: 19
Verified Feature
RingCentral Engage
Reviewers' Company Size
Reviewers of both GrooveHQ and RingCentral Engage were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
GrooveHQ
RingCentral Engage
Mid-Market
(51-1000 emp.)
GrooveHQ
RingCentral Engage
Enterprise
(> 1000 emp.)
GrooveHQ
RingCentral Engage
Reviewers' Industry
Computer Software
25.6%
Internet
7.7%
Marketing and Advertising
5.1%
Information Services
5.1%
Fund-Raising
5.1%
Other
51.3%
Computer Software
12.5%
Staffing and Recruiting
8.3%
Internet
8.3%
Consumer Services
8.3%
Utilities
4.2%
Other
58.3%
Reviews
Most Helpful Favorable Review
Administrator in Consumer Services
I like that you can assign and take responsibility for certain emails. I can see who opened and worked certain emails.
User in Luxury Goods & Jewelry
I rarely experienced connectivity issues. Most of the time if it was hard to hear a client, it was due to their cell service or another form of local disruption such as wind. Calls rarely dropped and when I’m they did I was immediately able to reach back out.
Most Helpful Critical Review
User in Management Consulting
Sometimes emails get lost if they are assigned to a person and category without its own folder
User in Broadcast Media
There wasn't anything super specific that differentiated it from other video services.
Top Alternatives
Discussions
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RingCentral Engage has no discussions with answers
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