Compare GrooveHQ, ProProfs Knowledge Base Software, and Zendesk Support

Pricing

 
Groove Starter
$12
user/month
FREE
$ 0
Essential
$5
/month
 
Groove Business
$22
user/month
PROFESSIONAL
$ 29
per month (annually)
Team
$19
/month
 
Groove Enterprise
$32
user/month
TEAM
$ 79
per month (annually)
Professional
$49
/month
 
BUSINESS [*most popular]
$ 129
per month (annually)
Enterprise
$99
/month
 
ENTERPRISE
$299
per month (annually)
 
Free Trial
Free Trial
Free Trial
GrooveHQ
Groove Starter
$12user/month
Groove Business
$22user/month
Groove Enterprise
$32user/month
Free Trial
ProProfs Knowledge Base Software
FREE
$ 0
PROFESSIONAL
$ 29per month (annually)
TEAM
$ 79per month (annually)
BUSINESS [*most popular]
$ 129per month (annually)
ENTERPRISE
$299per month (annually)
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.1
9.1
8.7
Ease of Use
Ease of Use
9.0
9.3
8.6
Ease of Setup
Ease of Setup
9.3
8.0
8.2
Ease of Admin
Ease of Admin
9.3
8.3
8.3
Quality of Support
Quality of Support
8.6
8.8
8.3
Ease of Doing Business With
Ease of Doing Business With
8.2
8.0
8.4
Product Direction (% positive)
Product Direction (% positive)
7.4
10.0
7.7
Meets Requirements
GrooveHQ
8.1
ProProfs Knowledge Base Software
9.1
Zendesk Support
8.7
Ease of Use
GrooveHQ
9.0
ProProfs Knowledge Base Software
9.3
Zendesk Support
8.6
Ease of Setup
GrooveHQ
9.3
ProProfs Knowledge Base Software
8.0
Zendesk Support
8.2
Ease of Admin
GrooveHQ
9.3
ProProfs Knowledge Base Software
8.3
Zendesk Support
8.3
Quality of Support
GrooveHQ
8.6
ProProfs Knowledge Base Software
8.8
Zendesk Support
8.3
Ease of Doing Business With
GrooveHQ
8.2
ProProfs Knowledge Base Software
8.0
Zendesk Support
8.4
Product Direction (% positive)
GrooveHQ
7.4
ProProfs Knowledge Base Software
10.0
Zendesk Support
7.7

Features

Knowledge Share
Knowledge Base
GrooveHQ
8.5
ProProfs Knowledge Base Software
Not enough data available
Zendesk Support
8.6
Searchable Articles
GrooveHQ
9.0
ProProfs Knowledge Base Software
Not enough data available
Zendesk Support
8.6
Community Forums
GrooveHQ
Not enough data available
ProProfs Knowledge Base Software
Not enough data available
Zendesk Support
8.3
Interactive FAQs & Forums
GrooveHQ
Not enough data available
ProProfs Knowledge Base Software
Not enough data available
Zendesk Support
8.3
Interaction
Web Portals
GrooveHQ
Not enough data available
ProProfs Knowledge Base Software
Not enough data available
Zendesk Support
8.6
Forum to Reponse
GrooveHQ
9.7
ProProfs Knowledge Base Software
Not enough data available
Zendesk Support
8.5
Tickets and Tagging
GrooveHQ
9.5
ProProfs Knowledge Base Software
Not enough data available
Zendesk Support
8.9
Live Chat
GrooveHQ
7.8
ProProfs Knowledge Base Software
Not enough data available
Zendesk Support
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
70.6%
41.7%
37.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
29.4%
50.0%
44.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
8.3%
17.5%
GrooveHQ
Small-Business
70.6%
Mid-Market
29.4%
Enterprise
0%
ProProfs Knowledge Base Software
Small-Business
41.7%
Mid-Market
50.0%
Enterprise
8.3%
Zendesk Support
Small-Business
37.7%
Mid-Market
44.8%
Enterprise
17.5%

Reviewers' Industry

 
Computer Software
26.5%
Computer Software
33.3%
Computer Software
16.6%
 
Internet
8.8%
Information Technology and Services
16.7%
Information Technology and Services
14.7%
 
Fund-Raising
5.9%
Telecommunications
8.3%
Internet
9.4%
 
Consumer Services
5.9%
Internet
8.3%
Marketing and Advertising
4.7%
 
Supermarkets
2.9%
Graphic Design
8.3%
Retail
3.8%
 
Other
50.0%
Other
25.0%
Other
50.8%
GrooveHQ
Computer Software
26.5%
Internet
8.8%
Fund-Raising
5.9%
Consumer Services
5.9%
Supermarkets
2.9%
Other
50.0%
ProProfs Knowledge Base Software
Computer Software
33.3%
Information Technology and Services
16.7%
Telecommunications
8.3%
Internet
8.3%
Graphic Design
8.3%
Other
25.0%
Zendesk Support
Computer Software
16.6%
Information Technology and Services
14.7%
Internet
9.4%
Marketing and Advertising
4.7%
Retail
3.8%
Other
50.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
GH
User in Human Resources

Groove is easy to use, has a clean interface and makes communicating with customers quick and efficient. It allows you to give multiple users access, set up multiple inboxes and use features like tags, canned responses and automated actions to make your CS...

Jacqueline R.
User

I think it is an amazing tool for coordination between multiple teams. Me and my team were able to easily communicate and work on our projects at the same time without no problems. With its cloud based repository, distance is just numbers!

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G
Administrator

The "free plan forever" is just 30 days that's not forever and false advertisements. They proclaim to implament it in the early 2016 but has yet to lift a finger on the topic. As nothing has changed i suspect it to be a company of laying foxes.

Leonardo H.
Administrator in Telecommunications

The mobile version for the end user is slowly improving but it still isn't as good as the desktop look and feel.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
GrooveHQ
Most Helpful Favorable Review
GH
User in Human Resources

Groove is easy to use, has a clean interface and makes communicating with customers quick and efficient. It allows you to give multiple users access, set up multiple inboxes and use features like tags, canned responses and automated actions to make your CS...

Most Helpful Critical Review
G
Administrator

The "free plan forever" is just 30 days that's not forever and false advertisements. They proclaim to implament it in the early 2016 but has yet to lift a finger on the topic. As nothing has changed i suspect it to be a company of laying foxes.

ProProfs Knowledge Base Software
Most Helpful Favorable Review
Jacqueline R.
User

I think it is an amazing tool for coordination between multiple teams. Me and my team were able to easily communicate and work on our projects at the same time without no problems. With its cloud based repository, distance is just numbers!

Most Helpful Critical Review
Leonardo H.
Administrator in Telecommunications

The mobile version for the end user is slowly improving but it still isn't as good as the desktop look and feel.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

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