Compare GrooveHQ, Oracle Service Cloud (formerly RightNow), and ServiceNow

Pricing

 
Groove Starter
$12
user/month
 
Groove Business
$22
user/month
 
Groove Enterprise
$32
user/month
 
Free Trial
Free Trial Unavailable
Free Trial Unavailable
GrooveHQ
Groove Starter
$12user/month
Groove Business
$22user/month
Groove Enterprise
$32user/month
Free Trial
Oracle Service Cloud (formerly RightNow)
Free Trial Unavailable
ServiceNow
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.0
8.1
8.4
Ease of Use
Ease of Use
9.0
7.7
7.4
Ease of Setup
Ease of Setup
9.3
6.7
7.2
Ease of Admin
Ease of Admin
9.3
7.2
7.8
Quality of Support
Quality of Support
8.5
7.2
7.9
Ease of Doing Business With
Ease of Doing Business With
8.2
7.3
8.1
Product Direction (% positive)
Product Direction (% positive)
7.2
5.9
7.8
Meets Requirements
GrooveHQ
8.0
Oracle Service Cloud (formerly RightNow)
8.1
ServiceNow
8.4
Ease of Use
GrooveHQ
9.0
Oracle Service Cloud (formerly RightNow)
7.7
ServiceNow
7.4
Ease of Setup
GrooveHQ
9.3
Oracle Service Cloud (formerly RightNow)
6.7
ServiceNow
7.2
Ease of Admin
GrooveHQ
9.3
Oracle Service Cloud (formerly RightNow)
7.2
ServiceNow
7.8
Quality of Support
GrooveHQ
8.5
Oracle Service Cloud (formerly RightNow)
7.2
ServiceNow
7.9
Ease of Doing Business With
GrooveHQ
8.2
Oracle Service Cloud (formerly RightNow)
7.3
ServiceNow
8.1
Product Direction (% positive)
GrooveHQ
7.2
Oracle Service Cloud (formerly RightNow)
5.9
ServiceNow
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
75.0%
5.9%
4.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
25.0%
32.9%
16.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
61.2%
79.0%
GrooveHQ
Small-Business
75.0%
Mid-Market
25.0%
Enterprise
0%
Oracle Service Cloud (formerly RightNow)
Small-Business
5.9%
Mid-Market
32.9%
Enterprise
61.2%
ServiceNow
Small-Business
4.1%
Mid-Market
16.8%
Enterprise
79.0%

Reviewers' Industry

 
Computer Software
28.1%
Retail
16.1%
Information Technology and Services
27.8%
 
Internet
9.4%
Information Technology and Services
16.1%
Hospital & Health Care
7.0%
 
Fund-Raising
6.3%
Computer Software
9.2%
Higher Education
6.6%
 
Supermarkets
3.1%
Financial Services
4.6%
Computer Software
6.5%
 
Publishing
3.1%
Consumer Electronics
3.4%
Financial Services
5.6%
 
Other
50.0%
Other
50.6%
Other
46.6%
GrooveHQ
Computer Software
28.1%
Internet
9.4%
Fund-Raising
6.3%
Supermarkets
3.1%
Publishing
3.1%
Other
50.0%
Oracle Service Cloud (formerly RightNow)
Retail
16.1%
Information Technology and Services
16.1%
Computer Software
9.2%
Financial Services
4.6%
Consumer Electronics
3.4%
Other
50.6%
ServiceNow
Information Technology and Services
27.8%
Hospital & Health Care
7.0%
Higher Education
6.6%
Computer Software
6.5%
Financial Services
5.6%
Other
46.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Cameron K.
User in Fund-Raising

Groove allows a clean, simple, and useful interface that ensures that our end users are heard, and their input is collected. The ability to assign team members to requests is very helpful, especially for client relationships as we often will have a support...

Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Devon S.
User in Information Technology and Services

ServiceNow's simplicity and ease of access makes clearing tickets easier for technicians as well as making the ticketing system more accessible for users who opt to use the Self-Service. Email alerts are on-point and make managing your queue easy even when...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

The "free plan forever" is just 30 days that's not forever and false advertisements. They proclaim to implament it in the early 2016 but has yet to lift a finger on the topic. As nothing has changed i suspect it to be a company of laying foxes.

Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Max L.
User in Broadcast Media

Extremely Slow. confusing, Hard to Setup Slow to add attachments no accept % to and easy research - Key sensitive on research Any customization for your company will slow down the performance no easy to use search ticket options sometimes there is...

 
GrooveHQ
Most Helpful Favorable Review
Cameron K.
User in Fund-Raising

Groove allows a clean, simple, and useful interface that ensures that our end users are heard, and their input is collected. The ability to assign team members to requests is very helpful, especially for client relationships as we often will have a support...

Most Helpful Critical Review
G2 User

The "free plan forever" is just 30 days that's not forever and false advertisements. They proclaim to implament it in the early 2016 but has yet to lift a finger on the topic. As nothing has changed i suspect it to be a company of laying foxes.

Oracle Service Cloud (formerly RightNow)
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

ServiceNow
Most Helpful Favorable Review
Devon S.
User in Information Technology and Services

ServiceNow's simplicity and ease of access makes clearing tickets easier for technicians as well as making the ticketing system more accessible for users who opt to use the Self-Service. Email alerts are on-point and make managing your queue easy even when...

Most Helpful Critical Review
Max L.
User in Broadcast Media

Extremely Slow. confusing, Hard to Setup Slow to add attachments no accept % to and easy research - Key sensitive on research Any customization for your company will slow down the performance no easy to use search ticket options sometimes there is...

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Oracle Service Cloud (formerly RightNow)
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