Compare GrooveHQ, Oracle Service Cloud (formerly RightNow), and Salesforce CRM

Pricing

 
Groove Starter
$12
user/month
Sales Essentials Edition
$25
/user/month*
 
Groove Business
$22
user/month
Professional Edition
$75
/user/month*
 
Groove Enterprise
$32
user/month
Enterprise Edition
$150
/user/month*
 
Unlimited Edition
$300
/user/month*
 
Free Trial
Free Trial Unavailable
Free Trial
GrooveHQ
Groove Starter
$12user/month
Groove Business
$22user/month
Groove Enterprise
$32user/month
Free Trial
Oracle Service Cloud (formerly RightNow)
Free Trial Unavailable
Salesforce CRM
Sales Essentials Edition
$25/user/month*
Professional Edition
$75/user/month*
Enterprise Edition
$150/user/month*
Unlimited Edition
$300/user/month*
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.0
8.1
8.7
Ease of Use
Ease of Use
9.0
7.7
7.8
Ease of Setup
Ease of Setup
9.3
6.7
7.1
Ease of Admin
Ease of Admin
9.3
7.2
7.6
Quality of Support
Quality of Support
8.5
7.2
7.8
Ease of Doing Business With
Ease of Doing Business With
8.2
7.3
8.0
Product Direction (% positive)
Product Direction (% positive)
7.2
5.9
7.9
Meets Requirements
GrooveHQ
8.0
Oracle Service Cloud (formerly RightNow)
8.1
Salesforce CRM
8.7
Ease of Use
GrooveHQ
9.0
Oracle Service Cloud (formerly RightNow)
7.7
Salesforce CRM
7.8
Ease of Setup
GrooveHQ
9.3
Oracle Service Cloud (formerly RightNow)
6.7
Salesforce CRM
7.1
Ease of Admin
GrooveHQ
9.3
Oracle Service Cloud (formerly RightNow)
7.2
Salesforce CRM
7.6
Quality of Support
GrooveHQ
8.5
Oracle Service Cloud (formerly RightNow)
7.2
Salesforce CRM
7.8
Ease of Doing Business With
GrooveHQ
8.2
Oracle Service Cloud (formerly RightNow)
7.3
Salesforce CRM
8.0
Product Direction (% positive)
GrooveHQ
7.2
Oracle Service Cloud (formerly RightNow)
5.9
Salesforce CRM
7.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
75.0%
5.9%
25.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
25.0%
32.9%
45.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
61.2%
29.6%
GrooveHQ
Small-Business
75.0%
Mid-Market
25.0%
Enterprise
0%
Oracle Service Cloud (formerly RightNow)
Small-Business
5.9%
Mid-Market
32.9%
Enterprise
61.2%
Salesforce CRM
Small-Business
25.0%
Mid-Market
45.4%
Enterprise
29.6%

Reviewers' Industry

 
Computer Software
28.1%
Retail
16.1%
Computer Software
16.7%
 
Internet
9.4%
Information Technology and Services
16.1%
Information Technology and Services
10.6%
 
Fund-Raising
6.3%
Computer Software
9.2%
Marketing and Advertising
7.4%
 
Supermarkets
3.1%
Financial Services
4.6%
Internet
7.3%
 
Publishing
3.1%
Consumer Electronics
3.4%
Financial Services
4.7%
 
Other
50.0%
Other
50.6%
Other
53.3%
GrooveHQ
Computer Software
28.1%
Internet
9.4%
Fund-Raising
6.3%
Supermarkets
3.1%
Publishing
3.1%
Other
50.0%
Oracle Service Cloud (formerly RightNow)
Retail
16.1%
Information Technology and Services
16.1%
Computer Software
9.2%
Financial Services
4.6%
Consumer Electronics
3.4%
Other
50.6%
Salesforce CRM
Computer Software
16.7%
Information Technology and Services
10.6%
Marketing and Advertising
7.4%
Internet
7.3%
Financial Services
4.7%
Other
53.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
User in Consumer Goods

The ease of connecting more than one email accounts under one groove account

Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Benjamin D.
Executive Sponsor in Internet

Salesforce is an incredibly powerful, rich, and functional CRM application. It is a good fit for SMB to large enterprise. It is very easy to administer, but has the power to do very complex workflow and analytics when/if needed.

Most Helpful Critical Review
Most Helpful Critical Review
User in Management Consulting

Sometimes emails get lost if they are assigned to a person and category without its own folder

Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Matthew W.
Administrator in Computer Software

I can barely being to talk about how bad Salesforce is. I understand they were once the leaders in CRM software (sorry "web application" ) but it's become a bloated mess that reminds me of Yahoo. It's not intuitive, they do not keep up to date with web...

 
GrooveHQ
Most Helpful Favorable Review
User in Consumer Goods

The ease of connecting more than one email accounts under one groove account

Most Helpful Critical Review
User in Management Consulting

Sometimes emails get lost if they are assigned to a person and category without its own folder

Oracle Service Cloud (formerly RightNow)
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Salesforce CRM
Most Helpful Favorable Review
Benjamin D.
Executive Sponsor in Internet

Salesforce is an incredibly powerful, rich, and functional CRM application. It is a good fit for SMB to large enterprise. It is very easy to administer, but has the power to do very complex workflow and analytics when/if needed.

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

I can barely being to talk about how bad Salesforce is. I understand they were once the leaders in CRM software (sorry "web application" ) but it's become a bloated mess that reminds me of Yahoo. It's not intuitive, they do not keep up to date with web...

Screenshots

 
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Oracle Service Cloud (formerly RightNow)

Videos

 No videos providedNo videos provided

Intro to Salesforce for Small Business

GrooveHQ
No videos provided
Oracle Service Cloud (formerly RightNow)
No videos provided
Salesforce CRM

Intro to Salesforce for Small Business

Downloads

 No downloads providedNo downloads provided
GrooveHQ
No downloads provided
Oracle Service Cloud (formerly RightNow)
No downloads provided
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