Compare GrooveHQ vs Oracle Service Cloud (formerly RightNow)

See this
comparison of GrooveHQ vs. Oracle Service Cloud (formerly RightNow)
based on data from user reviews. GrooveHQ rates 4.3/5 stars with 32 reviews. Oracle Service Cloud (formerly RightNow) rates 3.8/5 stars with 87 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Groove Starter
$12
user/month
 
Groove Business
$22
user/month
 
Groove Enterprise
$32
user/month
 
Free Trial
Free Trial Unavailable
GrooveHQ
Groove Starter
$12user/month
Groove Business
$22user/month
Groove Enterprise
$32user/month
Free Trial
Oracle Service Cloud (formerly RightNow)
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.0
8.1
Ease of Use
Ease of Use
9.0
7.7
Ease of Setup
Ease of Setup
9.3
6.7
Ease of Admin
Ease of Admin
9.3
7.2
Quality of Support
Quality of Support
8.5
7.2
Ease of Doing Business With
Ease of Doing Business With
8.2
7.3
Product Direction (% positive)
Product Direction (% positive)
7.2
5.9
Meets Requirements
GrooveHQ
8.0
Oracle Service Cloud (formerly RightNow)
8.1
Ease of Use
GrooveHQ
9.0
Oracle Service Cloud (formerly RightNow)
7.7
Ease of Setup
GrooveHQ
9.3
Oracle Service Cloud (formerly RightNow)
6.7
Ease of Admin
GrooveHQ
9.3
Oracle Service Cloud (formerly RightNow)
7.2
Quality of Support
GrooveHQ
8.5
Oracle Service Cloud (formerly RightNow)
7.2
Ease of Doing Business With
GrooveHQ
8.2
Oracle Service Cloud (formerly RightNow)
7.3
Product Direction (% positive)
GrooveHQ
7.2
Oracle Service Cloud (formerly RightNow)
5.9

Features

Ticket and Case Management
Ticket creation user experience
GrooveHQ
9.2
Oracle Service Cloud (formerly RightNow)
8.8
Ticket response user experience
GrooveHQ
9.0
Oracle Service Cloud (formerly RightNow)
8.3
Workflow
GrooveHQ
8.5
Oracle Service Cloud (formerly RightNow)
8.1
Response Automation
GrooveHQ
9.1
Oracle Service Cloud (formerly RightNow)
8.6
SLA Management
GrooveHQ
8.6
Oracle Service Cloud (formerly RightNow)
7.4
Attachments/Screencasts
GrooveHQ
8.3
Oracle Service Cloud (formerly RightNow)
8.2
Ticket Collaboration
GrooveHQ
8.7
Oracle Service Cloud (formerly RightNow)
8.6
Knowledge Share
Knowledge Base
GrooveHQ
8.7
Oracle Service Cloud (formerly RightNow)
8.0
Searchable Articles
GrooveHQ
9.0
Oracle Service Cloud (formerly RightNow)
7.8
Community Forums
GrooveHQ
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.1
Interactive FAQs & Forums
GrooveHQ
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.0
Interaction
Web Portals
GrooveHQ
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.9
Forum to Reponse
GrooveHQ
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.5
Tickets and Tagging
GrooveHQ
9.6
Oracle Service Cloud (formerly RightNow)
8.3
Live Chat
GrooveHQ
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.1
Communication Channels
Customer Portal
GrooveHQ
8.6
Oracle Service Cloud (formerly RightNow)
8.5
Email to Case
GrooveHQ
9.4
Oracle Service Cloud (formerly RightNow)
8.8
Chat/Live Support
GrooveHQ
6.7
Oracle Service Cloud (formerly RightNow)
8.1
Social Integration
GrooveHQ
8.5
Oracle Service Cloud (formerly RightNow)
6.5
Call Center
Make, Receive, and Record Calls
GrooveHQ
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.1
Customer and Contacts Database
GrooveHQ
8.7
Oracle Service Cloud (formerly RightNow)
7.9
Products and Version Tracking
GrooveHQ
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.7
Call Scripting
GrooveHQ
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.9
Interactive Voice Response (IVR)
GrooveHQ
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.6
Self Service/Community
Forums
GrooveHQ
8.0
Oracle Service Cloud (formerly RightNow)
9.0
Knowledge Base
GrooveHQ
8.8
Oracle Service Cloud (formerly RightNow)
8.6
Ideas/Feedback
GrooveHQ
8.3
Oracle Service Cloud (formerly RightNow)
8.0
Q&A
GrooveHQ
8.1
Oracle Service Cloud (formerly RightNow)
8.3
Reporting & Analytics
Social Monitoring
GrooveHQ
6.4
Oracle Service Cloud (formerly RightNow)
6.7
Reporting
GrooveHQ
6.9
Oracle Service Cloud (formerly RightNow)
7.3
Dashboards
GrooveHQ
7.4
Oracle Service Cloud (formerly RightNow)
7.5
Platform
Mobile User Support
GrooveHQ
4.0
Oracle Service Cloud (formerly RightNow)
7.9
ITIL Compliance
GrooveHQ
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.1
Customization
GrooveHQ
6.7
Oracle Service Cloud (formerly RightNow)
8.1
User, Role, and Access Management
GrooveHQ
8.1
Oracle Service Cloud (formerly RightNow)
8.0
Internationalization
GrooveHQ
7.7
Oracle Service Cloud (formerly RightNow)
8.2
Performance & Reliability
GrooveHQ
7.1
Oracle Service Cloud (formerly RightNow)
7.9
Integration APIs
GrooveHQ
8.1
Oracle Service Cloud (formerly RightNow)
7.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
75.0%
5.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
25.0%
32.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
61.2%
GrooveHQ
Small-Business
75.0%
Mid-Market
25.0%
Enterprise
0%
Oracle Service Cloud (formerly RightNow)
Small-Business
5.9%
Mid-Market
32.9%
Enterprise
61.2%

Reviewers' Industry

 
Computer Software
28.1%
Retail
16.1%
 
Internet
9.4%
Information Technology and Services
16.1%
 
Fund-Raising
6.3%
Computer Software
9.2%
 
Supermarkets
3.1%
Financial Services
4.6%
 
Publishing
3.1%
Consumer Electronics
3.4%
 
Other
50.0%
Other
50.6%
GrooveHQ
Computer Software
28.1%
Internet
9.4%
Fund-Raising
6.3%
Supermarkets
3.1%
Publishing
3.1%
Other
50.0%
Oracle Service Cloud (formerly RightNow)
Retail
16.1%
Information Technology and Services
16.1%
Computer Software
9.2%
Financial Services
4.6%
Consumer Electronics
3.4%
Other
50.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Natasha J.
Administrator

The support, the ease of use, the open communication with their clients

Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Non-Profit Organization Management

No way to separate everything. Gets busy because no good flowing pipeline. It gets cluttered and call to actions for clients can get messy.

Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

 
GrooveHQ
Most Helpful Favorable Review
Natasha J.
Administrator

The support, the ease of use, the open communication with their clients

Most Helpful Critical Review
G2 User in Non-Profit Organization Management

No way to separate everything. Gets busy because no good flowing pipeline. It gets cluttered and call to actions for clients can get messy.

Oracle Service Cloud (formerly RightNow)
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Screenshots

 
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Oracle Service Cloud (formerly RightNow)
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