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Compare GrooveHQ, MyGuide, and Zendesk Support

Pricing

 
Groove Starter
$12
user/month
Essential
$5
/month
 
Groove Business
$22
user/month
Team
$19
/month
 
Groove Enterprise
$32
user/month
Professional
$49
/month
 
Enterprise
$99
/month
 
Free Trial
Free Trial Unavailable
Free Trial
GrooveHQ
Groove Starter
$12user/month
Groove Business
$22user/month
Groove Enterprise
$32user/month
Free Trial
MyGuide
Free Trial Unavailable
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
7.9
10.0
8.7
Ease of Use
Ease of Use
9.0
9.7
8.6
Ease of Setup
Ease of Setup
9.3
Not enough data available
8.2
Ease of Admin
Ease of Admin
9.3
Not enough data available
8.3
Quality of Support
Quality of Support
8.5
10.0
8.3
Ease of Doing Business With
Ease of Doing Business With
8.1
Not enough data available
8.4
Product Direction (% positive)
Product Direction (% positive)
7.0
7.7
7.6
Meets Requirements
GrooveHQ
7.9
MyGuide
10.0
Zendesk Support
8.7
Ease of Use
GrooveHQ
9.0
MyGuide
9.7
Zendesk Support
8.6
Ease of Setup
GrooveHQ
9.3
MyGuide
Not enough data available
Zendesk Support
8.2
Ease of Admin
GrooveHQ
9.3
MyGuide
Not enough data available
Zendesk Support
8.3
Quality of Support
GrooveHQ
8.5
MyGuide
10.0
Zendesk Support
8.3
Ease of Doing Business With
GrooveHQ
8.1
MyGuide
Not enough data available
Zendesk Support
8.4
Product Direction (% positive)
GrooveHQ
7.0
MyGuide
7.7
Zendesk Support
7.6

Features

Knowledge Share
Knowledge Base
GrooveHQ
8.7
MyGuide
Not enough data available
Zendesk Support
8.6
Searchable Articles
GrooveHQ
8.9
MyGuide
Not enough data available
Zendesk Support
8.6
Community Forums
GrooveHQ
Not enough data available
MyGuide
Not enough data available
Zendesk Support
8.2
Interactive FAQs & Forums
GrooveHQ
Not enough data available
MyGuide
Not enough data available
Zendesk Support
8.2
Interaction
Web Portals
GrooveHQ
Not enough data available
MyGuide
Not enough data available
Zendesk Support
8.6
Forum to Reponse
GrooveHQ
Not enough data available
MyGuide
Not enough data available
Zendesk Support
8.5
Tickets and Tagging
GrooveHQ
9.8
MyGuide
Not enough data available
Zendesk Support
8.9
Live Chat
GrooveHQ
Not enough data available
MyGuide
Not enough data available
Zendesk Support
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
75.9%
80.0%
38.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
24.1%
20.0%
44.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
0%
16.7%
GrooveHQ
Small-Business
75.9%
Mid-Market
24.1%
Enterprise
0%
MyGuide
Small-Business
80.0%
Mid-Market
20.0%
Enterprise
0%
Zendesk Support
Small-Business
38.4%
Mid-Market
44.9%
Enterprise
16.7%

Reviewers' Industry

 
Computer Software
26.7%
Information Technology and Services
60.0%
Computer Software
17.8%
 
Internet
11.1%
Internet
20.0%
Information Technology and Services
15.2%
 
Fund-Raising
6.7%
Computer Software
20.0%
Internet
10.0%
 
Marketing and Advertising
4.4%
Marketing and Advertising
4.8%
 
Management Consulting
4.4%
Retail
3.4%
 
Other
46.7%
Other
0.0%
Other
48.8%
GrooveHQ
Computer Software
26.7%
Internet
11.1%
Fund-Raising
6.7%
Marketing and Advertising
4.4%
Management Consulting
4.4%
Other
46.7%
MyGuide
Information Technology and Services
60.0%
Internet
20.0%
Computer Software
20.0%
Other
0.0%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.2%
Internet
10.0%
Marketing and Advertising
4.8%
Retail
3.4%
Other
48.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Computer Software

Extremely light weight, no unwanted features, we got started in less than few hours, was quite intuitive for me to set it up myself.

vikas s.
User in Computer Software

I like the inline step functionality most. It help us to perform activities step by step. I used the tours set by our admin and I was able to understand functionality very quickly. I would recommend this software for setting up on-boarding tours.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Lane E.
Administrator in Internet

Groove didn't have all of the features we needed. We needed a way for clients to view the current status of the tickets they had submitted.

Nilesh T.
Administrator in Information Technology and Services

There isn't anything about GuideMe that I dislike so far. They are constantly adding new features to the product thus making it more beneficial.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
GrooveHQ
Most Helpful Favorable Review
G2 User in Computer Software

Extremely light weight, no unwanted features, we got started in less than few hours, was quite intuitive for me to set it up myself.

Most Helpful Critical Review
Lane E.
Administrator in Internet

Groove didn't have all of the features we needed. We needed a way for clients to view the current status of the tickets they had submitted.

MyGuide
Most Helpful Favorable Review
vikas s.
User in Computer Software

I like the inline step functionality most. It help us to perform activities step by step. I used the tours set by our admin and I was able to understand functionality very quickly. I would recommend this software for setting up on-boarding tours.

Most Helpful Critical Review
Nilesh T.
Administrator in Information Technology and Services

There isn't anything about GuideMe that I dislike so far. They are constantly adding new features to the product thus making it more beneficial.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

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