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Compare GrooveHQ, MyGuide, and Intercom

Pricing

 
Groove Starter
$12
user/month
Engage
$53
starting from
 
Groove Business
$22
user/month
Respond
$53
starting from
 
Groove Enterprise
$32
user/month
Educate
$49
monthly flat rate
 
Free Trial
Free Trial Unavailable
Free Trial
GrooveHQ
Groove Starter
$12user/month
Groove Business
$22user/month
Groove Enterprise
$32user/month
Free Trial
MyGuide
Free Trial Unavailable
Intercom
Engage
$53starting from
Respond
$53starting from
Educate
$49monthly flat rate
Free Trial

Ratings

Meets Requirements
Meets Requirements
7.9
10.0
8.6
Ease of Use
Ease of Use
9.0
9.7
8.7
Ease of Setup
Ease of Setup
9.3
Not enough data available
8.3
Ease of Admin
Ease of Admin
9.3
Not enough data available
8.7
Quality of Support
Quality of Support
8.5
10.0
8.5
Ease of Doing Business With
Ease of Doing Business With
8.1
Not enough data available
8.8
Product Direction (% positive)
Product Direction (% positive)
7.0
7.7
8.5
Meets Requirements
GrooveHQ
7.9
MyGuide
10.0
Intercom
8.6
Ease of Use
GrooveHQ
9.0
MyGuide
9.7
Intercom
8.7
Ease of Setup
GrooveHQ
9.3
MyGuide
Not enough data available
Intercom
8.3
Ease of Admin
GrooveHQ
9.3
MyGuide
Not enough data available
Intercom
8.7
Quality of Support
GrooveHQ
8.5
MyGuide
10.0
Intercom
8.5
Ease of Doing Business With
GrooveHQ
8.1
MyGuide
Not enough data available
Intercom
8.8
Product Direction (% positive)
GrooveHQ
7.0
MyGuide
7.7
Intercom
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
75.9%
80.0%
68.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
24.1%
20.0%
27.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
0%
3.9%
GrooveHQ
Small-Business
75.9%
Mid-Market
24.1%
Enterprise
0%
MyGuide
Small-Business
80.0%
Mid-Market
20.0%
Enterprise
0%
Intercom
Small-Business
68.8%
Mid-Market
27.3%
Enterprise
3.9%

Reviewers' Industry

 
Computer Software
26.7%
Information Technology and Services
60.0%
Computer Software
24.5%
 
Internet
11.1%
Internet
20.0%
Internet
16.7%
 
Fund-Raising
6.7%
Computer Software
20.0%
Information Technology and Services
15.0%
 
Marketing and Advertising
4.4%
Marketing and Advertising
6.9%
 
Management Consulting
4.4%
Education Management
2.0%
 
Other
46.7%
Other
0.0%
Other
35.0%
GrooveHQ
Computer Software
26.7%
Internet
11.1%
Fund-Raising
6.7%
Marketing and Advertising
4.4%
Management Consulting
4.4%
Other
46.7%
MyGuide
Information Technology and Services
60.0%
Internet
20.0%
Computer Software
20.0%
Other
0.0%
Intercom
Computer Software
24.5%
Internet
16.7%
Information Technology and Services
15.0%
Marketing and Advertising
6.9%
Education Management
2.0%
Other
35.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Ryan P.
User in Internet

We love the turnkey nature of the Groove platform. We're only using them for one of their capabilities currently - Knowledge Base - and it's still WAY worth the price.

Prashant B.
User in Information Technology and Services

This is one of the best software for customer onboarding. We have started using guideme extension to create walkthrough of our software functionality to our customer. I like the language feature the most. We can explain the functionality to user in English...

Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Non-Profit Organization Management

No way to separate everything. Gets busy because no good flowing pipeline. It gets cluttered and call to actions for clients can get messy.

G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

 
GrooveHQ
Most Helpful Favorable Review
Ryan P.
User in Internet

We love the turnkey nature of the Groove platform. We're only using them for one of their capabilities currently - Knowledge Base - and it's still WAY worth the price.

Most Helpful Critical Review
G2 User in Non-Profit Organization Management

No way to separate everything. Gets busy because no good flowing pipeline. It gets cluttered and call to actions for clients can get messy.

MyGuide
Most Helpful Favorable Review
Prashant B.
User in Information Technology and Services

This is one of the best software for customer onboarding. We have started using guideme extension to create walkthrough of our software functionality to our customer. I like the language feature the most. We can explain the functionality to user in English...

Intercom
Most Helpful Favorable Review
Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Screenshots

 
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Videos

 No videos providedNo videos provided

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

GrooveHQ
No videos provided
MyGuide
No videos provided
Intercom

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

Downloads

 No downloads providedNo downloads provided
GrooveHQ
No downloads provided
MyGuide
No downloads provided
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