Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare GrooveHQ, MyGuide, and Help Scout

Pricing

 
Groove Starter
$12
user/month
Basic
$8
user/month
 
Groove Business
$22
user/month
Standard
$15
user/month
 
Groove Enterprise
$32
user/month
Plus
$27
user/month
 
Free Trial
Free Trial Unavailable
Free Trial Unavailable
GrooveHQ
Groove Starter
$12user/month
Groove Business
$22user/month
Groove Enterprise
$32user/month
Free Trial
MyGuide
Free Trial Unavailable
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
7.9
10.0
8.5
Ease of Use
Ease of Use
9.0
9.7
9.2
Ease of Setup
Ease of Setup
9.3
Not enough data available
8.8
Ease of Admin
Ease of Admin
9.3
Not enough data available
8.8
Quality of Support
Quality of Support
8.5
10.0
8.8
Ease of Doing Business With
Ease of Doing Business With
8.1
Not enough data available
8.9
Product Direction (% positive)
Product Direction (% positive)
7.0
7.7
7.8
Meets Requirements
GrooveHQ
7.9
MyGuide
10.0
Help Scout
8.5
Ease of Use
GrooveHQ
9.0
MyGuide
9.7
Help Scout
9.2
Ease of Setup
GrooveHQ
9.3
MyGuide
Not enough data available
Help Scout
8.8
Ease of Admin
GrooveHQ
9.3
MyGuide
Not enough data available
Help Scout
8.8
Quality of Support
GrooveHQ
8.5
MyGuide
10.0
Help Scout
8.8
Ease of Doing Business With
GrooveHQ
8.1
MyGuide
Not enough data available
Help Scout
8.9
Product Direction (% positive)
GrooveHQ
7.0
MyGuide
7.7
Help Scout
7.8

Features

Knowledge Share
Knowledge Base
GrooveHQ
8.7
MyGuide
Not enough data available
Help Scout
8.7
Searchable Articles
GrooveHQ
8.9
MyGuide
Not enough data available
Help Scout
7.9
Community Forums
GrooveHQ
Not enough data available
MyGuide
Not enough data available
Help Scout
8.3
Interactive FAQs & Forums
GrooveHQ
Not enough data available
MyGuide
Not enough data available
Help Scout
8.0
Interaction
Web Portals
GrooveHQ
Not enough data available
MyGuide
Not enough data available
Help Scout
8.8
Forum to Reponse
GrooveHQ
Not enough data available
MyGuide
Not enough data available
Help Scout
8.1
Tickets and Tagging
GrooveHQ
9.8
MyGuide
Not enough data available
Help Scout
8.7
Live Chat
GrooveHQ
Not enough data available
MyGuide
Not enough data available
Help Scout
6.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
75.9%
80.0%
55.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
24.1%
20.0%
39.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
0%
4.9%
GrooveHQ
Small-Business
75.9%
Mid-Market
24.1%
Enterprise
0%
MyGuide
Small-Business
80.0%
Mid-Market
20.0%
Enterprise
0%
Help Scout
Small-Business
55.9%
Mid-Market
39.2%
Enterprise
4.9%

Reviewers' Industry

 
Computer Software
26.7%
Information Technology and Services
60.0%
Computer Software
23.0%
 
Internet
11.1%
Internet
20.0%
Internet
17.5%
 
Fund-Raising
6.7%
Computer Software
20.0%
Information Technology and Services
7.7%
 
Marketing and Advertising
4.4%
Marketing and Advertising
6.0%
 
Management Consulting
4.4%
Hospital & Health Care
4.9%
 
Other
46.7%
Other
0.0%
Other
41.0%
GrooveHQ
Computer Software
26.7%
Internet
11.1%
Fund-Raising
6.7%
Marketing and Advertising
4.4%
Management Consulting
4.4%
Other
46.7%
MyGuide
Information Technology and Services
60.0%
Internet
20.0%
Computer Software
20.0%
Other
0.0%
Help Scout
Computer Software
23.0%
Internet
17.5%
Information Technology and Services
7.7%
Marketing and Advertising
6.0%
Hospital & Health Care
4.9%
Other
41.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Information Services

Simple to integrate; clean interface; tight Gmail integration

Verdi E.
User in Internet

We are GuideMe partners and love the benefits the solution provides to customer success, sales, and retention teams. GuideMe is a great solution for explainer videos and tutorials that resonate with the audience and are simple to setup, scale, and deploy....

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Fund-Raising

At first, Groove seemed like a "cheap" product compared to other CRM's. It has quite a few interesting API integrations but not something over the top. Realy bad reporting but hopefully this will be improved once the new version comes out.

G2 User

I have no qualms, I enjoy using it and think its an easy way to keep track of emails

 
GrooveHQ
Most Helpful Favorable Review
G2 User in Information Services

Simple to integrate; clean interface; tight Gmail integration

Most Helpful Critical Review
G2 User in Fund-Raising

At first, Groove seemed like a "cheap" product compared to other CRM's. It has quite a few interesting API integrations but not something over the top. Realy bad reporting but hopefully this will be improved once the new version comes out.

MyGuide
Most Helpful Favorable Review
Verdi E.
User in Internet

We are GuideMe partners and love the benefits the solution provides to customer success, sales, and retention teams. GuideMe is a great solution for explainer videos and tutorials that resonate with the audience and are simple to setup, scale, and deploy....

Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
G2 User

I have no qualms, I enjoy using it and think its an easy way to keep track of emails

Screenshots

 
1 of 4
2 of 4
3 of 4
4 of 4
1 of 4
2 of 4
3 of 4
4 of 4
1 of 4
2 of 4
3 of 4
4 of 4
Request More InformationRequest More InformationAsk MyGuide a QuestionContact MyGuideAsk Help Scout a QuestionContact Help Scout