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Compare GrooveHQ, MyGuide, and Freshdesk

Pricing

 
Groove Starter
$12
user/month
Sprout
Free
for UNLIMITED agents
 
Groove Business
$22
user/month
Blossom
$19
/ agent / month billed annually
 
Groove Enterprise
$32
user/month
Garden
$35
/ agent / month billed annually
 
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial Unavailable
Free Trial
GrooveHQ
Groove Starter
$12user/month
Groove Business
$22user/month
Groove Enterprise
$32user/month
Free Trial
MyGuide
Free Trial Unavailable
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
7.9
10.0
8.5
Ease of Use
Ease of Use
9.0
9.7
8.8
Ease of Setup
Ease of Setup
9.3
Not enough data available
8.6
Ease of Admin
Ease of Admin
9.3
Not enough data available
8.7
Quality of Support
Quality of Support
8.5
10.0
8.9
Ease of Doing Business With
Ease of Doing Business With
8.1
Not enough data available
8.8
Product Direction (% positive)
Product Direction (% positive)
7.0
7.7
8.6
Meets Requirements
GrooveHQ
7.9
MyGuide
10.0
Freshdesk
8.5
Ease of Use
GrooveHQ
9.0
MyGuide
9.7
Freshdesk
8.8
Ease of Setup
GrooveHQ
9.3
MyGuide
Not enough data available
Freshdesk
8.6
Ease of Admin
GrooveHQ
9.3
MyGuide
Not enough data available
Freshdesk
8.7
Quality of Support
GrooveHQ
8.5
MyGuide
10.0
Freshdesk
8.9
Ease of Doing Business With
GrooveHQ
8.1
MyGuide
Not enough data available
Freshdesk
8.8
Product Direction (% positive)
GrooveHQ
7.0
MyGuide
7.7
Freshdesk
8.6

Features

Knowledge Share
Knowledge Base
GrooveHQ
8.7
MyGuide
Not enough data available
Freshdesk
8.8
Searchable Articles
GrooveHQ
8.9
MyGuide
Not enough data available
Freshdesk
8.6
Community Forums
GrooveHQ
Not enough data available
MyGuide
Not enough data available
Freshdesk
8.4
Interactive FAQs & Forums
GrooveHQ
Not enough data available
MyGuide
Not enough data available
Freshdesk
8.5
Interaction
Web Portals
GrooveHQ
Not enough data available
MyGuide
Not enough data available
Freshdesk
7.2
Forum to Reponse
GrooveHQ
Not enough data available
MyGuide
Not enough data available
Freshdesk
8.5
Tickets and Tagging
GrooveHQ
9.8
MyGuide
Not enough data available
Freshdesk
8.8
Live Chat
GrooveHQ
Not enough data available
MyGuide
Not enough data available
Freshdesk
8.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
75.9%
80.0%
52.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
24.1%
20.0%
36.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
0%
10.9%
GrooveHQ
Small-Business
75.9%
Mid-Market
24.1%
Enterprise
0%
MyGuide
Small-Business
80.0%
Mid-Market
20.0%
Enterprise
0%
Freshdesk
Small-Business
52.7%
Mid-Market
36.4%
Enterprise
10.9%

Reviewers' Industry

 
Computer Software
26.7%
Information Technology and Services
60.0%
Information Technology and Services
20.4%
 
Internet
11.1%
Internet
20.0%
Computer Software
14.0%
 
Fund-Raising
6.7%
Computer Software
20.0%
Internet
5.9%
 
Marketing and Advertising
4.4%
Education Management
3.7%
 
Management Consulting
4.4%
E-Learning
3.4%
 
Other
46.7%
Other
0.0%
Other
52.7%
GrooveHQ
Computer Software
26.7%
Internet
11.1%
Fund-Raising
6.7%
Marketing and Advertising
4.4%
Management Consulting
4.4%
Other
46.7%
MyGuide
Information Technology and Services
60.0%
Internet
20.0%
Computer Software
20.0%
Other
0.0%
Freshdesk
Information Technology and Services
20.4%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Computer Software

Extremely light weight, no unwanted features, we got started in less than few hours, was quite intuitive for me to set it up myself.

vikas s.
User in Computer Software

I like the inline step functionality most. It help us to perform activities step by step. I used the tours set by our admin and I was able to understand functionality very quickly. I would recommend this software for setting up on-boarding tours.

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
Lane E.
Administrator in Internet

Groove didn't have all of the features we needed. We needed a way for clients to view the current status of the tickets they had submitted.

Nilesh T.
Administrator in Information Technology and Services

There isn't anything about GuideMe that I dislike so far. They are constantly adding new features to the product thus making it more beneficial.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
GrooveHQ
Most Helpful Favorable Review
G2 User in Computer Software

Extremely light weight, no unwanted features, we got started in less than few hours, was quite intuitive for me to set it up myself.

Most Helpful Critical Review
Lane E.
Administrator in Internet

Groove didn't have all of the features we needed. We needed a way for clients to view the current status of the tickets they had submitted.

MyGuide
Most Helpful Favorable Review
vikas s.
User in Computer Software

I like the inline step functionality most. It help us to perform activities step by step. I used the tours set by our admin and I was able to understand functionality very quickly. I would recommend this software for setting up on-boarding tours.

Most Helpful Critical Review
Nilesh T.
Administrator in Information Technology and Services

There isn't anything about GuideMe that I dislike so far. They are constantly adding new features to the product thus making it more beneficial.

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Videos

 No videos providedNo videos provided
GrooveHQ
No videos provided
MyGuide
No videos provided
Freshdesk

Downloads

GrooveHQ
No downloads provided
MyGuide
No downloads provided
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