Compare GrooveHQ vs Magentrix Customer Community

See this
comparison of GrooveHQ vs. Magentrix Customer Community
based on data from user reviews. GrooveHQ rates 4.3/5 stars with 34 reviews. Magentrix Customer Community rates 4.8/5 stars with 6 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Groove Starter
$12
user/month
Customer Portals - Elite Edition
Starting at US$1499
Org
 
Groove Business
$22
user/month
 
Groove Enterprise
$32
user/month
 
Free Trial
Free Trial
GrooveHQ
Groove Starter
$12user/month
Groove Business
$22user/month
Groove Enterprise
$32user/month
Free Trial
Magentrix Customer Community
Customer Portals - Elite Edition
Starting at US$1499Org
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.1
9.2
Ease of Use
Ease of Use
9.0
9.2
Ease of Setup
Ease of Setup
9.3
9.2
Ease of Admin
Ease of Admin
9.3
9.4
Quality of Support
Quality of Support
8.6
9.2
Ease of Doing Business With
Ease of Doing Business With
8.2
9.7
Product Direction (% positive)
Product Direction (% positive)
7.4
10.0
Meets Requirements
GrooveHQ
8.1
Magentrix Customer Community
9.2
Ease of Use
GrooveHQ
9.0
Magentrix Customer Community
9.2
Ease of Setup
GrooveHQ
9.3
Magentrix Customer Community
9.2
Ease of Admin
GrooveHQ
9.3
Magentrix Customer Community
9.4
Quality of Support
GrooveHQ
8.6
Magentrix Customer Community
9.2
Ease of Doing Business With
GrooveHQ
8.2
Magentrix Customer Community
9.7
Product Direction (% positive)
GrooveHQ
7.4
Magentrix Customer Community
10.0

Features

Knowledge Share
Knowledge Base
GrooveHQ
8.5
Magentrix Customer Community
Not enough data available
Searchable Articles
GrooveHQ
9.0
Magentrix Customer Community
Not enough data available
Community Forums
GrooveHQ
Not enough data available
Magentrix Customer Community
Not enough data available
Interactive FAQs & Forums
GrooveHQ
Not enough data available
Magentrix Customer Community
Not enough data available
Interaction
Web Portals
GrooveHQ
Not enough data available
Magentrix Customer Community
Not enough data available
Forum to Reponse
GrooveHQ
9.7
Magentrix Customer Community
Not enough data available
Tickets and Tagging
GrooveHQ
9.5
Magentrix Customer Community
Not enough data available
Live Chat
GrooveHQ
7.8
Magentrix Customer Community
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
70.6%
33.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
29.4%
50.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
16.7%
GrooveHQ
Small-Business
70.6%
Mid-Market
29.4%
Enterprise
0%
Magentrix Customer Community
Small-Business
33.3%
Mid-Market
50.0%
Enterprise
16.7%

Reviewers' Industry

 
Computer Software
26.5%
Computer Software
33.3%
 
Internet
8.8%
Telecommunications
16.7%
 
Fund-Raising
5.9%
Outsourcing/Offshoring
16.7%
 
Consumer Services
5.9%
Non-Profit Organization Management
16.7%
 
Supermarkets
2.9%
Hospital & Health Care
16.7%
 
Other
50.0%
Other
0.0%
GrooveHQ
Computer Software
26.5%
Internet
8.8%
Fund-Raising
5.9%
Consumer Services
5.9%
Supermarkets
2.9%
Other
50.0%
Magentrix Customer Community
Computer Software
33.3%
Telecommunications
16.7%
Outsourcing/Offshoring
16.7%
Non-Profit Organization Management
16.7%
Hospital & Health Care
16.7%
Other
0.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Mary G.
User in Marketing and Advertising

Groove makes it easy to login, check tickets, and quickly answer.

Mohammad N.
Executive Sponsor in Telecommunications

Love the continuous improvements in the solution and the creativity around staying ahead of the competition. Most importantly, I like that the solution is super reliable and always does what you need it to do.

Most Helpful Critical Review
Most Helpful Critical Review
Administrator

The "free plan forever" is just 30 days that's not forever and false advertisements. They proclaim to implament it in the early 2016 but has yet to lift a finger on the topic. As nothing has changed i suspect it to be a company of laying foxes.

 
GrooveHQ
Most Helpful Favorable Review
Mary G.
User in Marketing and Advertising

Groove makes it easy to login, check tickets, and quickly answer.

Most Helpful Critical Review
Administrator

The "free plan forever" is just 30 days that's not forever and false advertisements. They proclaim to implament it in the early 2016 but has yet to lift a finger on the topic. As nothing has changed i suspect it to be a company of laying foxes.

Magentrix Customer Community
Most Helpful Favorable Review
Mohammad N.
Executive Sponsor in Telecommunications

Love the continuous improvements in the solution and the creativity around staying ahead of the competition. Most importantly, I like that the solution is super reliable and always does what you need it to do.

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Magentrix Customer Community
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