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Compare GrooveHQ, LiveAgent, and Zendesk Support

Pricing

 
Groove Starter
$12
user/month
All-inclusive
$39/month
User Seat
Essential
$5
/month
 
Groove Business
$22
user/month
Ticket+Chat
$29/month
User Seat
Team
$19
/month
 
Groove Enterprise
$32
user/month
Ticket
$9/month
User Seat
Professional
$49
/month
 
Enterprise
$99
/month
 
Free Trial
Free Trial
Free Trial
GrooveHQ
Groove Starter
$12user/month
Groove Business
$22user/month
Groove Enterprise
$32user/month
Free Trial
LiveAgent
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Ticket
$9/monthUser Seat
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
7.9
8.8
8.7
Ease of Use
Ease of Use
9.0
9.0
8.6
Ease of Setup
Ease of Setup
9.3
8.7
8.2
Ease of Admin
Ease of Admin
9.3
8.9
8.3
Quality of Support
Quality of Support
8.5
9.1
8.3
Ease of Doing Business With
Ease of Doing Business With
8.1
9.1
8.4
Product Direction (% positive)
Product Direction (% positive)
7.0
9.0
7.6
Meets Requirements
GrooveHQ
7.9
LiveAgent
8.8
Zendesk Support
8.7
Ease of Use
GrooveHQ
9.0
LiveAgent
9.0
Zendesk Support
8.6
Ease of Setup
GrooveHQ
9.3
LiveAgent
8.7
Zendesk Support
8.2
Ease of Admin
GrooveHQ
9.3
LiveAgent
8.9
Zendesk Support
8.3
Quality of Support
GrooveHQ
8.5
LiveAgent
9.1
Zendesk Support
8.3
Ease of Doing Business With
GrooveHQ
8.1
LiveAgent
9.1
Zendesk Support
8.4
Product Direction (% positive)
GrooveHQ
7.0
LiveAgent
9.0
Zendesk Support
7.6

Features

Ticket and Case Management
Workflow
GrooveHQ
8.5
LiveAgent
8.7
Zendesk Support
8.5
Response Automation
GrooveHQ
9.1
LiveAgent
8.7
Zendesk Support
8.4
SLA Management
GrooveHQ
8.6
LiveAgent
8.6
Zendesk Support
8.1
Attachments/Screencasts
GrooveHQ
8.3
LiveAgent
8.7
Zendesk Support
8.4
Ticket Collaboration
GrooveHQ
8.7
LiveAgent
8.9
Zendesk Support
8.6
Ticket creation user experience
GrooveHQ
9.2
LiveAgent
9.0
Zendesk Support
8.9
Ticket response user experience
GrooveHQ
9.0
LiveAgent
9.0
Zendesk Support
8.7
Knowledge Share
Knowledge Base
GrooveHQ
8.7
LiveAgent
9.1
Zendesk Support
8.6
Searchable Articles
GrooveHQ
8.9
LiveAgent
9.0
Zendesk Support
8.6
Community Forums
GrooveHQ
Not enough data available
LiveAgent
9.0
Zendesk Support
8.2
Interactive FAQs & Forums
GrooveHQ
Not enough data available
LiveAgent
8.9
Zendesk Support
8.2
Interaction
Web Portals
GrooveHQ
Not enough data available
LiveAgent
9.1
Zendesk Support
8.6
Forum to Reponse
GrooveHQ
Not enough data available
LiveAgent
9.1
Zendesk Support
8.5
Tickets and Tagging
GrooveHQ
9.8
LiveAgent
9.3
Zendesk Support
8.9
Live Chat
GrooveHQ
Not enough data available
LiveAgent
9.4
Zendesk Support
8.6
Communication Channels
Customer Portal
GrooveHQ
8.6
LiveAgent
8.7
Zendesk Support
8.5
Email to Case
GrooveHQ
9.4
LiveAgent
9.0
Zendesk Support
8.8
Chat/Live Support
GrooveHQ
6.7
LiveAgent
9.1
Zendesk Support
8.4
Social Integration
GrooveHQ
8.5
LiveAgent
8.6
Zendesk Support
8.1
Call Center
Make, Receive, and Record Calls
GrooveHQ
Not enough data available
LiveAgent
8.6
Zendesk Support
8.1
Customer and Contacts Database
GrooveHQ
8.7
LiveAgent
8.6
Zendesk Support
8.2
Products and Version Tracking
GrooveHQ
Not enough data available
LiveAgent
8.8
Zendesk Support
8.2
Call Scripting
GrooveHQ
Not enough data available
LiveAgent
8.8
Zendesk Support
8.0
Interactive Voice Response (IVR)
GrooveHQ
Not enough data available
LiveAgent
8.7
Zendesk Support
7.8
Self Service/Community
Forums
GrooveHQ
8.0
LiveAgent
8.7
Zendesk Support
8.1
Knowledge Base
GrooveHQ
8.8
LiveAgent
8.6
Zendesk Support
8.4
Ideas/Feedback
GrooveHQ
8.3
LiveAgent
8.7
Zendesk Support
8.1
Q&A
GrooveHQ
8.1
LiveAgent
8.8
Zendesk Support
8.2
Reporting & Analytics
Social Monitoring
GrooveHQ
6.4
LiveAgent
8.6
Zendesk Support
8.0
Reporting
GrooveHQ
6.9
LiveAgent
8.6
Zendesk Support
8.0
Dashboards
GrooveHQ
7.4
LiveAgent
8.8
Zendesk Support
8.1
Platform
ITIL Compliance
GrooveHQ
Not enough data available
LiveAgent
8.7
Zendesk Support
8.2
Mobile User Support
GrooveHQ
4.0
LiveAgent
8.0
Zendesk Support
8.1
Customization
GrooveHQ
6.7
LiveAgent
8.5
Zendesk Support
8.0
User, Role, and Access Management
GrooveHQ
8.1
LiveAgent
8.7
Zendesk Support
8.3
Internationalization
GrooveHQ
7.7
LiveAgent
8.7
Zendesk Support
8.2
Performance & Reliability
GrooveHQ
7.1
LiveAgent
9.0
Zendesk Support
8.5
Integration APIs
GrooveHQ
8.1
LiveAgent
8.5
Zendesk Support
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
75.9%
62.4%
38.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
24.1%
24.4%
44.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
13.2%
16.7%
GrooveHQ
Small-Business
75.9%
Mid-Market
24.1%
Enterprise
0%
LiveAgent
Small-Business
62.4%
Mid-Market
24.4%
Enterprise
13.2%
Zendesk Support
Small-Business
38.4%
Mid-Market
44.9%
Enterprise
16.7%

Reviewers' Industry

 
Computer Software
26.7%
Information Technology and Services
12.6%
Computer Software
17.8%
 
Internet
11.1%
Computer Software
7.4%
Information Technology and Services
15.2%
 
Fund-Raising
6.7%
Internet
5.6%
Internet
10.0%
 
Marketing and Advertising
4.4%
Retail
4.4%
Marketing and Advertising
4.8%
 
Management Consulting
4.4%
Marketing and Advertising
4.2%
Retail
3.4%
 
Other
46.7%
Other
65.8%
Other
48.8%
GrooveHQ
Computer Software
26.7%
Internet
11.1%
Fund-Raising
6.7%
Marketing and Advertising
4.4%
Management Consulting
4.4%
Other
46.7%
LiveAgent
Information Technology and Services
12.6%
Computer Software
7.4%
Internet
5.6%
Retail
4.4%
Marketing and Advertising
4.2%
Other
65.8%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.2%
Internet
10.0%
Marketing and Advertising
4.8%
Retail
3.4%
Other
48.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Human Resources

Groove is easy to use, has a clean interface and makes communicating with customers quick and efficient. It allows you to give multiple users access, set up multiple inboxes and use features like tags, canned responses and automated actions to make your CS...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Non-Profit Organization Management

No way to separate everything. Gets busy because no good flowing pipeline. It gets cluttered and call to actions for clients can get messy.

G2 User

The learning curve to use platform is a bit more cumbersome than others I've used

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
GrooveHQ
Most Helpful Favorable Review
G2 User in Human Resources

Groove is easy to use, has a clean interface and makes communicating with customers quick and efficient. It allows you to give multiple users access, set up multiple inboxes and use features like tags, canned responses and automated actions to make your CS...

Most Helpful Critical Review
G2 User in Non-Profit Organization Management

No way to separate everything. Gets busy because no good flowing pipeline. It gets cluttered and call to actions for clients can get messy.

LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
G2 User

The learning curve to use platform is a bit more cumbersome than others I've used

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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Videos

 No videos provided

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

No videos provided
GrooveHQ
No videos provided
LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Zendesk Support
No videos provided

Downloads

 No downloads providedNo downloads provided
GrooveHQ
No downloads provided
LiveAgent
Zendesk Support
No downloads provided
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