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Compare GrooveHQ, LiveAgent, and TeamSupport

Pricing

 
Groove Starter
$12
user/month
Ticket+Chat
$29/month
User Seat
Support Desk
$50
/ agent / month billed annually
 
Groove Business
$22
user/month
All-inclusive
$39/month
User Seat
Enterprise
$65
/ agent / month billed annually
 
Groove Enterprise
$32
user/month
Ticket
$9/month
User Seat
Private Cloud
Custom
Contact Us for Pricing
 
Free Trial
Free Trial
Free Trial
GrooveHQ
Groove Starter
$12user/month
Groove Business
$22user/month
Groove Enterprise
$32user/month
Free Trial
LiveAgent
Ticket+Chat
$29/monthUser Seat
All-inclusive
$39/monthUser Seat
Ticket
$9/monthUser Seat
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
7.9
8.8
8.6
Ease of Use
Ease of Use
9.0
9.0
8.6
Ease of Setup
Ease of Setup
9.3
8.7
8.3
Ease of Admin
Ease of Admin
9.3
8.9
8.7
Quality of Support
Quality of Support
8.5
9.1
8.8
Ease of Doing Business With
Ease of Doing Business With
8.1
9.1
9.2
Product Direction (% positive)
Product Direction (% positive)
7.0
9.0
9.0
Meets Requirements
GrooveHQ
7.9
LiveAgent
8.8
TeamSupport
8.6
Ease of Use
GrooveHQ
9.0
LiveAgent
9.0
TeamSupport
8.6
Ease of Setup
GrooveHQ
9.3
LiveAgent
8.7
TeamSupport
8.3
Ease of Admin
GrooveHQ
9.3
LiveAgent
8.9
TeamSupport
8.7
Quality of Support
GrooveHQ
8.5
LiveAgent
9.1
TeamSupport
8.8
Ease of Doing Business With
GrooveHQ
8.1
LiveAgent
9.1
TeamSupport
9.2
Product Direction (% positive)
GrooveHQ
7.0
LiveAgent
9.0
TeamSupport
9.0

Features

Ticket and Case Management
Workflow
GrooveHQ
8.5
LiveAgent
8.7
TeamSupport
8.4
Response Automation
GrooveHQ
9.1
LiveAgent
8.7
TeamSupport
8.5
SLA Management
GrooveHQ
8.6
LiveAgent
8.6
TeamSupport
8.4
Attachments/Screencasts
GrooveHQ
8.3
LiveAgent
8.7
TeamSupport
8.6
Ticket Collaboration
GrooveHQ
8.7
LiveAgent
8.9
TeamSupport
8.8
Ticket creation user experience
GrooveHQ
9.2
LiveAgent
9.0
TeamSupport
8.9
Ticket response user experience
GrooveHQ
9.0
LiveAgent
9.0
TeamSupport
8.8
Knowledge Share
Knowledge Base
GrooveHQ
8.7
LiveAgent
9.1
TeamSupport
8.3
Searchable Articles
GrooveHQ
8.9
LiveAgent
9.0
TeamSupport
8.3
Community Forums
GrooveHQ
Not enough data available
LiveAgent
9.0
TeamSupport
8.0
Interactive FAQs & Forums
GrooveHQ
Not enough data available
LiveAgent
8.9
TeamSupport
8.3
Interaction
Web Portals
GrooveHQ
Not enough data available
LiveAgent
9.1
TeamSupport
8.7
Forum to Reponse
GrooveHQ
Not enough data available
LiveAgent
9.1
TeamSupport
8.4
Tickets and Tagging
GrooveHQ
9.8
LiveAgent
9.3
TeamSupport
8.8
Live Chat
GrooveHQ
Not enough data available
LiveAgent
9.4
TeamSupport
8.4
Communication Channels
Customer Portal
GrooveHQ
8.6
LiveAgent
8.7
TeamSupport
8.4
Email to Case
GrooveHQ
9.4
LiveAgent
9.0
TeamSupport
8.9
Chat/Live Support
GrooveHQ
6.7
LiveAgent
9.1
TeamSupport
8.4
Social Integration
GrooveHQ
8.5
LiveAgent
8.6
TeamSupport
8.4
Call Center
Make, Receive, and Record Calls
GrooveHQ
Not enough data available
LiveAgent
8.6
TeamSupport
8.0
Customer and Contacts Database
GrooveHQ
8.7
LiveAgent
8.6
TeamSupport
8.6
Products and Version Tracking
GrooveHQ
Not enough data available
LiveAgent
8.8
TeamSupport
8.6
Call Scripting
GrooveHQ
Not enough data available
LiveAgent
8.8
TeamSupport
Not enough data available
Interactive Voice Response (IVR)
GrooveHQ
Not enough data available
LiveAgent
8.7
TeamSupport
Not enough data available
Self Service/Community
Forums
GrooveHQ
8.0
LiveAgent
8.7
TeamSupport
8.2
Knowledge Base
GrooveHQ
8.8
LiveAgent
8.6
TeamSupport
8.4
Ideas/Feedback
GrooveHQ
8.3
LiveAgent
8.7
TeamSupport
8.4
Q&A
GrooveHQ
8.1
LiveAgent
8.8
TeamSupport
8.5
Reporting & Analytics
Social Monitoring
GrooveHQ
6.4
LiveAgent
8.6
TeamSupport
Not enough data available
Reporting
GrooveHQ
6.9
LiveAgent
8.6
TeamSupport
8.3
Dashboards
GrooveHQ
7.4
LiveAgent
8.8
TeamSupport
8.6
Platform
ITIL Compliance
GrooveHQ
Not enough data available
LiveAgent
8.7
TeamSupport
Not enough data available
Mobile User Support
GrooveHQ
4.0
LiveAgent
8.0
TeamSupport
7.4
Customization
GrooveHQ
6.7
LiveAgent
8.5
TeamSupport
8.5
User, Role, and Access Management
GrooveHQ
8.1
LiveAgent
8.7
TeamSupport
8.7
Internationalization
GrooveHQ
7.7
LiveAgent
8.7
TeamSupport
7.9
Performance & Reliability
GrooveHQ
7.1
LiveAgent
9.0
TeamSupport
8.7
Integration APIs
GrooveHQ
8.1
LiveAgent
8.5
TeamSupport
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
75.9%
62.5%
40.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
24.1%
24.4%
47.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
13.1%
11.8%
GrooveHQ
Small-Business
75.9%
Mid-Market
24.1%
Enterprise
0%
LiveAgent
Small-Business
62.5%
Mid-Market
24.4%
Enterprise
13.1%
TeamSupport
Small-Business
40.9%
Mid-Market
47.3%
Enterprise
11.8%

Reviewers' Industry

 
Computer Software
26.7%
Information Technology and Services
12.6%
Computer Software
26.7%
 
Internet
11.1%
Computer Software
7.4%
Information Technology and Services
21.0%
 
Fund-Raising
6.7%
Internet
5.6%
Internet
5.7%
 
Marketing and Advertising
4.4%
Retail
4.5%
Financial Services
4.4%
 
Management Consulting
4.4%
Marketing and Advertising
4.1%
Hospitality
3.7%
 
Other
46.7%
Other
65.8%
Other
38.5%
GrooveHQ
Computer Software
26.7%
Internet
11.1%
Fund-Raising
6.7%
Marketing and Advertising
4.4%
Management Consulting
4.4%
Other
46.7%
LiveAgent
Information Technology and Services
12.6%
Computer Software
7.4%
Internet
5.6%
Retail
4.5%
Marketing and Advertising
4.1%
Other
65.8%
TeamSupport
Computer Software
26.7%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.7%
Other
38.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Ryan P.
User in Internet

We love the turnkey nature of the Groove platform. We're only using them for one of their capabilities currently - Knowledge Base - and it's still WAY worth the price.

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Non-Profit Organization Management

No way to separate everything. Gets busy because no good flowing pipeline. It gets cluttered and call to actions for clients can get messy.

Wendi M.
Administrator in Retail

There were so many phone issues and dropped calls the tech support was non existent. We kept getting the same answer as we don't have a fix for this. The very numerous technical issues we had caused many of our customers a bad experience.

Arvin A.
User in Real Estate

Unfortunately there are many applications of the same type.

 
GrooveHQ
Most Helpful Favorable Review
Ryan P.
User in Internet

We love the turnkey nature of the Groove platform. We're only using them for one of their capabilities currently - Knowledge Base - and it's still WAY worth the price.

Most Helpful Critical Review
G2 User in Non-Profit Organization Management

No way to separate everything. Gets busy because no good flowing pipeline. It gets cluttered and call to actions for clients can get messy.

LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Wendi M.
Administrator in Retail

There were so many phone issues and dropped calls the tech support was non existent. We kept getting the same answer as we don't have a fix for this. The very numerous technical issues we had caused many of our customers a bad experience.

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Arvin A.
User in Real Estate

Unfortunately there are many applications of the same type.

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Videos

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Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

GrooveHQ
No videos provided
LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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