Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare GrooveHQ, LiveAgent, and LiveChat

Pricing

 
Groove Starter
$12
user/month
Ticket
$9/month
User Seat
Starter
$16
per seat / month
 
Groove Business
$22
user/month
Ticket+Chat
$29/month
User Seat
Team
$33
per seat / month
 
Groove Enterprise
$32
user/month
All-inclusive
$39/month
User Seat
Business
$50
per seat / month
 
Enterprise
$149
per seat / month
 
Free Trial
Free Trial
Free Trial
GrooveHQ
Groove Starter
$12user/month
Groove Business
$22user/month
Groove Enterprise
$32user/month
Free Trial
LiveAgent
Ticket
$9/monthUser Seat
Ticket+Chat
$29/monthUser Seat
All-inclusive
$39/monthUser Seat
Free Trial
LiveChat
Starter
$16per seat / month
Team
$33per seat / month
Business
$50per seat / month
Enterprise
$149per seat / month
Free Trial

Ratings

Meets Requirements
Meets Requirements
7.9
8.8
9.1
Ease of Use
Ease of Use
9.0
9.0
9.4
Ease of Setup
Ease of Setup
9.3
8.7
9.1
Ease of Admin
Ease of Admin
9.3
8.9
9.2
Quality of Support
Quality of Support
8.5
9.1
9.1
Ease of Doing Business With
Ease of Doing Business With
8.1
9.1
9.1
Product Direction (% positive)
Product Direction (% positive)
7.0
9.0
8.4
Meets Requirements
GrooveHQ
7.9
LiveAgent
8.8
LiveChat
9.1
Ease of Use
GrooveHQ
9.0
LiveAgent
9.0
LiveChat
9.4
Ease of Setup
GrooveHQ
9.3
LiveAgent
8.7
LiveChat
9.1
Ease of Admin
GrooveHQ
9.3
LiveAgent
8.9
LiveChat
9.2
Quality of Support
GrooveHQ
8.5
LiveAgent
9.1
LiveChat
9.1
Ease of Doing Business With
GrooveHQ
8.1
LiveAgent
9.1
LiveChat
9.1
Product Direction (% positive)
GrooveHQ
7.0
LiveAgent
9.0
LiveChat
8.4

Features

Ticket and Case Management
Workflow
GrooveHQ
8.5
LiveAgent
8.7
LiveChat
9.0
Response Automation
GrooveHQ
9.1
LiveAgent
8.7
LiveChat
9.2
SLA Management
GrooveHQ
8.6
LiveAgent
8.6
LiveChat
8.5
Attachments/Screencasts
GrooveHQ
8.3
LiveAgent
8.7
LiveChat
9.0
Ticket Collaboration
GrooveHQ
8.7
LiveAgent
8.9
LiveChat
9.1
Ticket creation user experience
GrooveHQ
9.2
LiveAgent
9.0
LiveChat
9.2
Ticket response user experience
GrooveHQ
9.0
LiveAgent
9.0
LiveChat
9.1
Communication Channels
Customer Portal
GrooveHQ
8.6
LiveAgent
8.7
LiveChat
9.3
Email to Case
GrooveHQ
9.4
LiveAgent
9.0
LiveChat
9.3
Chat/Live Support
GrooveHQ
6.7
LiveAgent
9.1
LiveChat
9.4
Social Integration
GrooveHQ
8.5
LiveAgent
8.6
LiveChat
8.8
Call Center
Make, Receive, and Record Calls
GrooveHQ
Not enough data available
LiveAgent
8.6
LiveChat
8.7
Customer and Contacts Database
GrooveHQ
8.7
LiveAgent
8.6
LiveChat
8.9
Products and Version Tracking
GrooveHQ
Not enough data available
LiveAgent
8.8
LiveChat
8.9
Call Scripting
GrooveHQ
Not enough data available
LiveAgent
8.8
LiveChat
Not enough data available
Interactive Voice Response (IVR)
GrooveHQ
Not enough data available
LiveAgent
8.7
LiveChat
Not enough data available
Self Service/Community
Forums
GrooveHQ
8.0
LiveAgent
8.7
LiveChat
8.5
Knowledge Base
GrooveHQ
8.8
LiveAgent
8.6
LiveChat
8.9
Ideas/Feedback
GrooveHQ
8.3
LiveAgent
8.7
LiveChat
8.9
Q&A
GrooveHQ
8.1
LiveAgent
8.8
LiveChat
8.8
Reporting & Analytics
Social Monitoring
GrooveHQ
6.4
LiveAgent
8.6
LiveChat
8.5
Reporting
GrooveHQ
6.9
LiveAgent
8.6
LiveChat
9.1
Dashboards
GrooveHQ
7.4
LiveAgent
8.8
LiveChat
9.2
Platform
ITIL Compliance
GrooveHQ
Not enough data available
LiveAgent
8.7
LiveChat
Not enough data available
Mobile User Support
GrooveHQ
4.0
LiveAgent
8.0
LiveChat
9.1
Customization
GrooveHQ
6.7
LiveAgent
8.5
LiveChat
8.5
User, Role, and Access Management
GrooveHQ
8.1
LiveAgent
8.7
LiveChat
9.4
Internationalization
GrooveHQ
7.7
LiveAgent
8.7
LiveChat
8.9
Performance & Reliability
GrooveHQ
7.1
LiveAgent
9.0
LiveChat
9.3
Integration APIs
GrooveHQ
8.1
LiveAgent
8.5
LiveChat
8.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
75.9%
62.5%
47.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
24.1%
24.4%
35.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
13.1%
16.6%
GrooveHQ
Small-Business
75.9%
Mid-Market
24.1%
Enterprise
0%
LiveAgent
Small-Business
62.5%
Mid-Market
24.4%
Enterprise
13.1%
LiveChat
Small-Business
47.7%
Mid-Market
35.6%
Enterprise
16.6%

Reviewers' Industry

 
Computer Software
26.7%
Information Technology and Services
12.6%
Computer Software
9.5%
 
Internet
11.1%
Computer Software
7.4%
Information Technology and Services
8.2%
 
Fund-Raising
6.7%
Internet
5.6%
Retail
4.9%
 
Marketing and Advertising
4.4%
Retail
4.5%
Internet
4.9%
 
Management Consulting
4.4%
Marketing and Advertising
4.2%
Telecommunications
3.2%
 
Other
46.7%
Other
65.7%
Other
69.3%
GrooveHQ
Computer Software
26.7%
Internet
11.1%
Fund-Raising
6.7%
Marketing and Advertising
4.4%
Management Consulting
4.4%
Other
46.7%
LiveAgent
Information Technology and Services
12.6%
Computer Software
7.4%
Internet
5.6%
Retail
4.5%
Marketing and Advertising
4.2%
Other
65.7%
LiveChat
Computer Software
9.5%
Information Technology and Services
8.2%
Retail
4.9%
Internet
4.9%
Telecommunications
3.2%
Other
69.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Ryan P.
User in Internet

We love the turnkey nature of the Groove platform. We're only using them for one of their capabilities currently - Knowledge Base - and it's still WAY worth the price.

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

The "free plan forever" is just 30 days that's not forever and false advertisements. They proclaim to implament it in the early 2016 but has yet to lift a finger on the topic. As nothing has changed i suspect it to be a company of laying foxes.

G2 User

Haven't used it enough to identify what I actively dislike.

G2 User in Non-Profit Organization Management

I think it tends to be a bit inefficient just because it’s hard to get the whole story from it.

 
GrooveHQ
Most Helpful Favorable Review
Ryan P.
User in Internet

We love the turnkey nature of the Groove platform. We're only using them for one of their capabilities currently - Knowledge Base - and it's still WAY worth the price.

Most Helpful Critical Review
G2 User

The "free plan forever" is just 30 days that's not forever and false advertisements. They proclaim to implament it in the early 2016 but has yet to lift a finger on the topic. As nothing has changed i suspect it to be a company of laying foxes.

LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
G2 User

Haven't used it enough to identify what I actively dislike.

LiveChat
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
G2 User in Non-Profit Organization Management

I think it tends to be a bit inefficient just because it’s hard to get the whole story from it.

Screenshots

 
1 of 4
2 of 4
3 of 4
4 of 4
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6

Videos

 No videos provided

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

GrooveHQ
No videos provided
LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

LiveChat

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

Downloads

GrooveHQ
No downloads provided
LiveAgent
Request More InformationRequest More Information
Add Product
GrooveHQ
GrooveHQ
LiveAgent
LiveAgent
LiveChat
LiveChat