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Compare GrooveHQ, LiveAgent, and Intercom

Pricing

 
Groove Starter
$12
user/month
All-inclusive
$39/month
User Seat
Engage
$53
starting from
 
Groove Business
$22
user/month
Ticket+Chat
$29/month
User Seat
Respond
$53
starting from
 
Groove Enterprise
$32
user/month
Ticket
$9/month
User Seat
Educate
$49
monthly flat rate
 
Free Trial
Free Trial
Free Trial
GrooveHQ
Groove Starter
$12user/month
Groove Business
$22user/month
Groove Enterprise
$32user/month
Free Trial
LiveAgent
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Ticket
$9/monthUser Seat
Free Trial
Intercom
Engage
$53starting from
Respond
$53starting from
Educate
$49monthly flat rate
Free Trial

Ratings

Meets Requirements
Meets Requirements
7.9
8.8
8.6
Ease of Use
Ease of Use
9.0
9.0
8.7
Ease of Setup
Ease of Setup
9.3
8.7
8.3
Ease of Admin
Ease of Admin
9.3
8.9
8.7
Quality of Support
Quality of Support
8.5
9.1
8.5
Ease of Doing Business With
Ease of Doing Business With
8.1
9.1
8.8
Product Direction (% positive)
Product Direction (% positive)
7.0
9.0
8.5
Meets Requirements
GrooveHQ
7.9
LiveAgent
8.8
Intercom
8.6
Ease of Use
GrooveHQ
9.0
LiveAgent
9.0
Intercom
8.7
Ease of Setup
GrooveHQ
9.3
LiveAgent
8.7
Intercom
8.3
Ease of Admin
GrooveHQ
9.3
LiveAgent
8.9
Intercom
8.7
Quality of Support
GrooveHQ
8.5
LiveAgent
9.1
Intercom
8.5
Ease of Doing Business With
GrooveHQ
8.1
LiveAgent
9.1
Intercom
8.8
Product Direction (% positive)
GrooveHQ
7.0
LiveAgent
9.0
Intercom
8.5

Features

Ticket and Case Management
Workflow
GrooveHQ
8.5
LiveAgent
8.7
Intercom
8.3
Response Automation
GrooveHQ
9.1
LiveAgent
8.7
Intercom
8.2
SLA Management
GrooveHQ
8.6
LiveAgent
8.6
Intercom
7.7
Attachments/Screencasts
GrooveHQ
8.3
LiveAgent
8.7
Intercom
8.7
Ticket Collaboration
GrooveHQ
8.7
LiveAgent
8.9
Intercom
8.8
Ticket creation user experience
GrooveHQ
9.2
LiveAgent
9.0
Intercom
8.7
Ticket response user experience
GrooveHQ
9.0
LiveAgent
9.0
Intercom
8.7
Communication Channels
Customer Portal
GrooveHQ
8.6
LiveAgent
8.7
Intercom
8.7
Email to Case
GrooveHQ
9.4
LiveAgent
9.0
Intercom
8.6
Chat/Live Support
GrooveHQ
6.7
LiveAgent
9.1
Intercom
9.3
Social Integration
GrooveHQ
8.5
LiveAgent
8.6
Intercom
8.3
Call Center
Make, Receive, and Record Calls
GrooveHQ
Not enough data available
LiveAgent
8.6
Intercom
7.4
Customer and Contacts Database
GrooveHQ
8.7
LiveAgent
8.6
Intercom
8.2
Products and Version Tracking
GrooveHQ
Not enough data available
LiveAgent
8.8
Intercom
7.8
Call Scripting
GrooveHQ
Not enough data available
LiveAgent
8.8
Intercom
7.1
Interactive Voice Response (IVR)
GrooveHQ
Not enough data available
LiveAgent
8.7
Intercom
7.1
Self Service/Community
Forums
GrooveHQ
8.0
LiveAgent
8.7
Intercom
7.7
Knowledge Base
GrooveHQ
8.8
LiveAgent
8.6
Intercom
8.6
Ideas/Feedback
GrooveHQ
8.3
LiveAgent
8.7
Intercom
8.2
Q&A
GrooveHQ
8.1
LiveAgent
8.8
Intercom
8.1
Reporting & Analytics
Social Monitoring
GrooveHQ
6.4
LiveAgent
8.6
Intercom
7.5
Reporting
GrooveHQ
6.9
LiveAgent
8.6
Intercom
7.7
Dashboards
GrooveHQ
7.4
LiveAgent
8.8
Intercom
7.7
Platform
ITIL Compliance
GrooveHQ
Not enough data available
LiveAgent
8.7
Intercom
8.0
Mobile User Support
GrooveHQ
4.0
LiveAgent
8.0
Intercom
8.6
Customization
GrooveHQ
6.7
LiveAgent
8.5
Intercom
7.8
User, Role, and Access Management
GrooveHQ
8.1
LiveAgent
8.7
Intercom
8.7
Internationalization
GrooveHQ
7.7
LiveAgent
8.7
Intercom
8.0
Performance & Reliability
GrooveHQ
7.1
LiveAgent
9.0
Intercom
9.0
Integration APIs
GrooveHQ
8.1
LiveAgent
8.5
Intercom
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
75.9%
62.5%
68.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
24.1%
24.4%
27.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
13.1%
3.9%
GrooveHQ
Small-Business
75.9%
Mid-Market
24.1%
Enterprise
0%
LiveAgent
Small-Business
62.5%
Mid-Market
24.4%
Enterprise
13.1%
Intercom
Small-Business
68.9%
Mid-Market
27.2%
Enterprise
3.9%

Reviewers' Industry

 
Computer Software
26.7%
Information Technology and Services
12.6%
Computer Software
24.6%
 
Internet
11.1%
Computer Software
7.4%
Internet
16.7%
 
Fund-Raising
6.7%
Internet
5.6%
Information Technology and Services
15.0%
 
Marketing and Advertising
4.4%
Retail
4.5%
Marketing and Advertising
6.9%
 
Management Consulting
4.4%
Marketing and Advertising
4.1%
Education Management
2.0%
 
Other
46.7%
Other
65.8%
Other
34.9%
GrooveHQ
Computer Software
26.7%
Internet
11.1%
Fund-Raising
6.7%
Marketing and Advertising
4.4%
Management Consulting
4.4%
Other
46.7%
LiveAgent
Information Technology and Services
12.6%
Computer Software
7.4%
Internet
5.6%
Retail
4.5%
Marketing and Advertising
4.1%
Other
65.8%
Intercom
Computer Software
24.6%
Internet
16.7%
Information Technology and Services
15.0%
Marketing and Advertising
6.9%
Education Management
2.0%
Other
34.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Ryan P.
User in Internet

We love the turnkey nature of the Groove platform. We're only using them for one of their capabilities currently - Knowledge Base - and it's still WAY worth the price.

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Non-Profit Organization Management

No way to separate everything. Gets busy because no good flowing pipeline. It gets cluttered and call to actions for clients can get messy.

Wendi M.
Administrator in Retail

There were so many phone issues and dropped calls the tech support was non existent. We kept getting the same answer as we don't have a fix for this. The very numerous technical issues we had caused many of our customers a bad experience.

G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

 
GrooveHQ
Most Helpful Favorable Review
Ryan P.
User in Internet

We love the turnkey nature of the Groove platform. We're only using them for one of their capabilities currently - Knowledge Base - and it's still WAY worth the price.

Most Helpful Critical Review
G2 User in Non-Profit Organization Management

No way to separate everything. Gets busy because no good flowing pipeline. It gets cluttered and call to actions for clients can get messy.

LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Wendi M.
Administrator in Retail

There were so many phone issues and dropped calls the tech support was non existent. We kept getting the same answer as we don't have a fix for this. The very numerous technical issues we had caused many of our customers a bad experience.

Intercom
Most Helpful Favorable Review
Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Screenshots

 
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Videos

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Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

GrooveHQ
No videos provided
LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Intercom

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

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