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Compare GrooveHQ, Jira Service Desk, and Spiceworks Help Desk

Pricing

 
Groove Starter
$12
user/month
GET STARTED
$10
/month
YOU HOST IT
Free
 
Groove Business
$22
user/month
FOR GROWING TEAMS
$20
/agent/month
Spiceworks Hosts It
Free
 
Groove Enterprise
$32
user/month
 
Free Trial
Free Trial
Free Trial Unavailable
GrooveHQ
Groove Starter
$12user/month
Groove Business
$22user/month
Groove Enterprise
$32user/month
Free Trial
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial
Spiceworks Help Desk
YOU HOST IT
Free
Spiceworks Hosts It
Free
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
7.9
8.5
8.6
Ease of Use
Ease of Use
9.0
7.8
8.7
Ease of Setup
Ease of Setup
9.3
7.3
8.7
Ease of Admin
Ease of Admin
9.3
7.4
8.7
Quality of Support
Quality of Support
8.5
8.0
8.4
Ease of Doing Business With
Ease of Doing Business With
8.1
8.2
8.9
Product Direction (% positive)
Product Direction (% positive)
7.0
7.8
8.2
Meets Requirements
GrooveHQ
7.9
Jira Service Desk
8.5
Spiceworks Help Desk
8.6
Ease of Use
GrooveHQ
9.0
Jira Service Desk
7.8
Spiceworks Help Desk
8.7
Ease of Setup
GrooveHQ
9.3
Jira Service Desk
7.3
Spiceworks Help Desk
8.7
Ease of Admin
GrooveHQ
9.3
Jira Service Desk
7.4
Spiceworks Help Desk
8.7
Quality of Support
GrooveHQ
8.5
Jira Service Desk
8.0
Spiceworks Help Desk
8.4
Ease of Doing Business With
GrooveHQ
8.1
Jira Service Desk
8.2
Spiceworks Help Desk
8.9
Product Direction (% positive)
GrooveHQ
7.0
Jira Service Desk
7.8
Spiceworks Help Desk
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
75.9%
16.1%
22.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
24.1%
40.4%
64.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
43.5%
12.9%
GrooveHQ
Small-Business
75.9%
Mid-Market
24.1%
Enterprise
0%
Jira Service Desk
Small-Business
16.1%
Mid-Market
40.4%
Enterprise
43.5%
Spiceworks Help Desk
Small-Business
22.1%
Mid-Market
64.9%
Enterprise
12.9%

Reviewers' Industry

 
Computer Software
26.7%
Information Technology and Services
28.4%
Information Technology and Services
21.3%
 
Internet
11.1%
Computer Software
15.1%
Education Management
7.3%
 
Fund-Raising
6.7%
Internet
6.1%
Higher Education
5.8%
 
Marketing and Advertising
4.4%
Telecommunications
4.3%
Hospital & Health Care
5.2%
 
Management Consulting
4.4%
Financial Services
4.3%
Computer Software
3.2%
 
Other
46.7%
Other
41.8%
Other
57.1%
GrooveHQ
Computer Software
26.7%
Internet
11.1%
Fund-Raising
6.7%
Marketing and Advertising
4.4%
Management Consulting
4.4%
Other
46.7%
Jira Service Desk
Information Technology and Services
28.4%
Computer Software
15.1%
Internet
6.1%
Telecommunications
4.3%
Financial Services
4.3%
Other
41.8%
Spiceworks Help Desk
Information Technology and Services
21.3%
Education Management
7.3%
Higher Education
5.8%
Hospital & Health Care
5.2%
Computer Software
3.2%
Other
57.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Human Resources

Groove is easy to use, has a clean interface and makes communicating with customers quick and efficient. It allows you to give multiple users access, set up multiple inboxes and use features like tags, canned responses and automated actions to make your CS...

Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Greg M.
Administrator in Internet

Free. All-encompassing package ties together a hardware and software inventory of your network with helpdesk features to simplify the IT manager's life. The time to value is great, and the amount of information it can provide you in a short time is...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Non-Profit Organization Management

No way to separate everything. Gets busy because no good flowing pipeline. It gets cluttered and call to actions for clients can get messy.

Lindsay Heinly, M.
Internal Consultant

View is not very user friendly, feels outdated, I imagine there are a lot more features than I realize because it's not an intuitive design

Marco G.
Administrator in Accounting

Initially had solution on a virtual machine and it slowed down a lot once we passed about 200 devices. Cannot directly connect with agent on machine.

 
GrooveHQ
Most Helpful Favorable Review
G2 User in Human Resources

Groove is easy to use, has a clean interface and makes communicating with customers quick and efficient. It allows you to give multiple users access, set up multiple inboxes and use features like tags, canned responses and automated actions to make your CS...

Most Helpful Critical Review
G2 User in Non-Profit Organization Management

No way to separate everything. Gets busy because no good flowing pipeline. It gets cluttered and call to actions for clients can get messy.

Jira Service Desk
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Most Helpful Critical Review
Lindsay Heinly, M.
Internal Consultant

View is not very user friendly, feels outdated, I imagine there are a lot more features than I realize because it's not an intuitive design

Spiceworks Help Desk
Most Helpful Favorable Review
Greg M.
Administrator in Internet

Free. All-encompassing package ties together a hardware and software inventory of your network with helpdesk features to simplify the IT manager's life. The time to value is great, and the amount of information it can provide you in a short time is...

Most Helpful Critical Review
Marco G.
Administrator in Accounting

Initially had solution on a virtual machine and it slowed down a lot once we passed about 200 devices. Cannot directly connect with agent on machine.

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