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Compare GrooveHQ, Jira Service Desk, and ServiceNow

Pricing

 
Groove Starter
$12
user/month
GET STARTED
$10
/month
 
Groove Business
$22
user/month
FOR GROWING TEAMS
$20
/agent/month
 
Groove Enterprise
$32
user/month
 
Free Trial
Free Trial
Free Trial Unavailable
GrooveHQ
Groove Starter
$12user/month
Groove Business
$22user/month
Groove Enterprise
$32user/month
Free Trial
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial
ServiceNow
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
7.9
8.5
8.4
Ease of Use
Ease of Use
9.0
7.8
7.4
Ease of Setup
Ease of Setup
9.3
7.3
7.2
Ease of Admin
Ease of Admin
9.3
7.4
7.8
Quality of Support
Quality of Support
8.5
8.0
7.9
Ease of Doing Business With
Ease of Doing Business With
8.1
8.2
8.1
Product Direction (% positive)
Product Direction (% positive)
7.0
7.8
7.8
Meets Requirements
GrooveHQ
7.9
Jira Service Desk
8.5
ServiceNow
8.4
Ease of Use
GrooveHQ
9.0
Jira Service Desk
7.8
ServiceNow
7.4
Ease of Setup
GrooveHQ
9.3
Jira Service Desk
7.3
ServiceNow
7.2
Ease of Admin
GrooveHQ
9.3
Jira Service Desk
7.4
ServiceNow
7.8
Quality of Support
GrooveHQ
8.5
Jira Service Desk
8.0
ServiceNow
7.9
Ease of Doing Business With
GrooveHQ
8.1
Jira Service Desk
8.2
ServiceNow
8.1
Product Direction (% positive)
GrooveHQ
7.0
Jira Service Desk
7.8
ServiceNow
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
75.9%
16.2%
3.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
24.1%
40.4%
17.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
43.4%
78.8%
GrooveHQ
Small-Business
75.9%
Mid-Market
24.1%
Enterprise
0%
Jira Service Desk
Small-Business
16.2%
Mid-Market
40.4%
Enterprise
43.4%
ServiceNow
Small-Business
3.9%
Mid-Market
17.3%
Enterprise
78.8%

Reviewers' Industry

 
Computer Software
26.7%
Information Technology and Services
28.4%
Information Technology and Services
27.6%
 
Internet
11.1%
Computer Software
15.2%
Hospital & Health Care
7.5%
 
Fund-Raising
6.7%
Internet
6.1%
Higher Education
7.5%
 
Marketing and Advertising
4.4%
Telecommunications
4.4%
Computer Software
6.7%
 
Management Consulting
4.4%
Financial Services
4.4%
Financial Services
6.1%
 
Other
46.7%
Other
41.6%
Other
44.5%
GrooveHQ
Computer Software
26.7%
Internet
11.1%
Fund-Raising
6.7%
Marketing and Advertising
4.4%
Management Consulting
4.4%
Other
46.7%
Jira Service Desk
Information Technology and Services
28.4%
Computer Software
15.2%
Internet
6.1%
Telecommunications
4.4%
Financial Services
4.4%
Other
41.6%
ServiceNow
Information Technology and Services
27.6%
Hospital & Health Care
7.5%
Higher Education
7.5%
Computer Software
6.7%
Financial Services
6.1%
Other
44.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Ryan P.
User in Internet

We love the turnkey nature of the Groove platform. We're only using them for one of their capabilities currently - Knowledge Base - and it's still WAY worth the price.

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

G2 User in Computer Software

- Organized ticketing queue - Automated email mechanism - Priority based suggestions - ETA alerts - Enhanced knowledge management associated with tickets

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

The "free plan forever" is just 30 days that's not forever and false advertisements. They proclaim to implament it in the early 2016 but has yet to lift a finger on the topic. As nothing has changed i suspect it to be a company of laying foxes.

G2 User in Law Practice

No workflow, missing integration with outlook

G2 User in Insurance

Everything: ServiceNow has no idea about ITIL, they took ITIL and flipped it upside down. Their system is broken and doesn't work properly. Imagine you go to a car dealer to buy a new car. You pay the money and you get the keys. When you get outside to...

 
GrooveHQ
Most Helpful Favorable Review
Ryan P.
User in Internet

We love the turnkey nature of the Groove platform. We're only using them for one of their capabilities currently - Knowledge Base - and it's still WAY worth the price.

Most Helpful Critical Review
G2 User

The "free plan forever" is just 30 days that's not forever and false advertisements. They proclaim to implament it in the early 2016 but has yet to lift a finger on the topic. As nothing has changed i suspect it to be a company of laying foxes.

Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
G2 User in Law Practice

No workflow, missing integration with outlook

ServiceNow
Most Helpful Favorable Review
G2 User in Computer Software

- Organized ticketing queue - Automated email mechanism - Priority based suggestions - ETA alerts - Enhanced knowledge management associated with tickets

Most Helpful Critical Review
G2 User in Insurance

Everything: ServiceNow has no idea about ITIL, they took ITIL and flipped it upside down. Their system is broken and doesn't work properly. Imagine you go to a car dealer to buy a new car. You pay the money and you get the keys. When you get outside to...

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