Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare GrooveHQ, Jira Service Desk, and Micro Focus Service Management Automation (SMAX)

Pricing

 
Groove Starter
$12
user/month
GET STARTED
$10
/month
 
Groove Business
$22
user/month
FOR GROWING TEAMS
$20
/agent/month
 
Groove Enterprise
$32
user/month
 
Free Trial
Free Trial
Free Trial Unavailable
GrooveHQ
Groove Starter
$12user/month
Groove Business
$22user/month
Groove Enterprise
$32user/month
Free Trial
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial
Micro Focus Service Management Automation (SMAX)
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
7.9
8.5
8.2
Ease of Use
Ease of Use
9.0
7.8
7.4
Ease of Setup
Ease of Setup
9.3
7.3
7.1
Ease of Admin
Ease of Admin
9.3
7.4
7.5
Quality of Support
Quality of Support
8.5
8.0
7.6
Ease of Doing Business With
Ease of Doing Business With
8.1
8.2
8.1
Product Direction (% positive)
Product Direction (% positive)
7.0
7.8
6.8
Meets Requirements
GrooveHQ
7.9
Jira Service Desk
8.5
Micro Focus Service Management Automation (SMAX)
8.2
Ease of Use
GrooveHQ
9.0
Jira Service Desk
7.8
Micro Focus Service Management Automation (SMAX)
7.4
Ease of Setup
GrooveHQ
9.3
Jira Service Desk
7.3
Micro Focus Service Management Automation (SMAX)
7.1
Ease of Admin
GrooveHQ
9.3
Jira Service Desk
7.4
Micro Focus Service Management Automation (SMAX)
7.5
Quality of Support
GrooveHQ
8.5
Jira Service Desk
8.0
Micro Focus Service Management Automation (SMAX)
7.6
Ease of Doing Business With
GrooveHQ
8.1
Jira Service Desk
8.2
Micro Focus Service Management Automation (SMAX)
8.1
Product Direction (% positive)
GrooveHQ
7.0
Jira Service Desk
7.8
Micro Focus Service Management Automation (SMAX)
6.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
75.9%
16.2%
9.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
24.1%
40.4%
21.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
43.4%
69.2%
GrooveHQ
Small-Business
75.9%
Mid-Market
24.1%
Enterprise
0%
Jira Service Desk
Small-Business
16.2%
Mid-Market
40.4%
Enterprise
43.4%
Micro Focus Service Management Automation (SMAX)
Small-Business
9.6%
Mid-Market
21.2%
Enterprise
69.2%

Reviewers' Industry

 
Computer Software
26.7%
Information Technology and Services
28.4%
Information Technology and Services
25.4%
 
Internet
11.1%
Computer Software
15.2%
Hospital & Health Care
10.2%
 
Fund-Raising
6.7%
Internet
6.1%
Insurance
8.5%
 
Marketing and Advertising
4.4%
Telecommunications
4.4%
Airlines/Aviation
8.5%
 
Management Consulting
4.4%
Financial Services
4.4%
Utilities
3.4%
 
Other
46.7%
Other
41.6%
Other
44.1%
GrooveHQ
Computer Software
26.7%
Internet
11.1%
Fund-Raising
6.7%
Marketing and Advertising
4.4%
Management Consulting
4.4%
Other
46.7%
Jira Service Desk
Information Technology and Services
28.4%
Computer Software
15.2%
Internet
6.1%
Telecommunications
4.4%
Financial Services
4.4%
Other
41.6%
Micro Focus Service Management Automation (SMAX)
Information Technology and Services
25.4%
Hospital & Health Care
10.2%
Insurance
8.5%
Airlines/Aviation
8.5%
Utilities
3.4%
Other
44.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Andrea C.
User in Events Services

The team at Groove is very intentional about their tool and very generous with their insights. The tool itself is very easy to use, has great features and a clean look. I love the different mail boxes, snooze feature, canned responses, ability to change...

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Thore S.
Administrator in Information Technology and Services

Complete overview, all tasks/processes in one tool. Integration with IDOL gives BigData power where we need it to be: A part of our workflow. Version 9.34 with Smart Analytics improves ticket registration/ticket quality at Service Desk and combined with Hot...

Most Helpful Critical Review
Most Helpful Critical Review
Lane E.
Administrator in Internet

Groove didn't have all of the features we needed. We needed a way for clients to view the current status of the tickets they had submitted.

Anushree P.
User in Biotechnology

there is nothing to dislike about service desk

Christopher K.
User in Information Technology and Services

Not probably but definitely the worst Customer Service Desk software I have encountered. The ITIL compliance and reporting might be a big draw card as well as the HP logo but that is where it ends. Administrative overhead is time consuming while the...

 
GrooveHQ
Most Helpful Favorable Review
Andrea C.
User in Events Services

The team at Groove is very intentional about their tool and very generous with their insights. The tool itself is very easy to use, has great features and a clean look. I love the different mail boxes, snooze feature, canned responses, ability to change...

Most Helpful Critical Review
Lane E.
Administrator in Internet

Groove didn't have all of the features we needed. We needed a way for clients to view the current status of the tickets they had submitted.

Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Anushree P.
User in Biotechnology

there is nothing to dislike about service desk

Micro Focus Service Management Automation (SMAX)
Most Helpful Favorable Review
Thore S.
Administrator in Information Technology and Services

Complete overview, all tasks/processes in one tool. Integration with IDOL gives BigData power where we need it to be: A part of our workflow. Version 9.34 with Smart Analytics improves ticket registration/ticket quality at Service Desk and combined with Hot...

Most Helpful Critical Review
Christopher K.
User in Information Technology and Services

Not probably but definitely the worst Customer Service Desk software I have encountered. The ITIL compliance and reporting might be a big draw card as well as the HP logo but that is where it ends. Administrative overhead is time consuming while the...

Screenshots

 
1 of 4
2 of 4
3 of 4
4 of 4
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 5
2 of 5
3 of 5
4 of 5
5 of 5
Micro Focus Service Management Automation (SMAX)
Request More InformationRequest More InformationAsk Jira Service Desk a QuestionContact Jira Service DeskAsk Micro Focus Service Management Automation (SMAX) a QuestionContact Micro Focus Service Management Automation (SMAX)