Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare GrooveHQ, Jira Service Desk, and Freshservice

Pricing

 
Groove Starter
$12
user/month
GET STARTED
$10
/month
BLOSSOM
$19
/agent/month billed yearly
 
Groove Business
$22
user/month
FOR GROWING TEAMS
$20
/agent/month
GARDEN
$49
/agent/month billed yearly
 
Groove Enterprise
$32
user/month
ESTATE
$79
/agent/month billed yearly
 
FOREST
$99
/agent billed yearly
 
Free Trial
Free Trial
Free Trial
GrooveHQ
Groove Starter
$12user/month
Groove Business
$22user/month
Groove Enterprise
$32user/month
Free Trial
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial
Freshservice
BLOSSOM
$19/agent/month billed yearly
GARDEN
$49/agent/month billed yearly
ESTATE
$79/agent/month billed yearly
FOREST
$99/agent billed yearly
Free Trial

Ratings

Meets Requirements
Meets Requirements
7.9
8.5
8.8
Ease of Use
Ease of Use
9.0
7.9
9.3
Ease of Setup
Ease of Setup
9.3
7.3
8.9
Ease of Admin
Ease of Admin
9.3
7.4
9.0
Quality of Support
Quality of Support
8.5
8.0
9.2
Ease of Doing Business With
Ease of Doing Business With
8.1
8.2
9.1
Product Direction (% positive)
Product Direction (% positive)
7.0
7.9
9.4
Meets Requirements
GrooveHQ
7.9
Jira Service Desk
8.5
Freshservice
8.8
Ease of Use
GrooveHQ
9.0
Jira Service Desk
7.9
Freshservice
9.3
Ease of Setup
GrooveHQ
9.3
Jira Service Desk
7.3
Freshservice
8.9
Ease of Admin
GrooveHQ
9.3
Jira Service Desk
7.4
Freshservice
9.0
Quality of Support
GrooveHQ
8.5
Jira Service Desk
8.0
Freshservice
9.2
Ease of Doing Business With
GrooveHQ
8.1
Jira Service Desk
8.2
Freshservice
9.1
Product Direction (% positive)
GrooveHQ
7.0
Jira Service Desk
7.9
Freshservice
9.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
75.9%
16.2%
20.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
24.1%
40.5%
60.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
43.2%
19.0%
GrooveHQ
Small-Business
75.9%
Mid-Market
24.1%
Enterprise
0%
Jira Service Desk
Small-Business
16.2%
Mid-Market
40.5%
Enterprise
43.2%
Freshservice
Small-Business
20.9%
Mid-Market
60.1%
Enterprise
19.0%

Reviewers' Industry

 
Computer Software
26.7%
Information Technology and Services
28.4%
Information Technology and Services
21.4%
 
Internet
11.1%
Computer Software
15.2%
Education Management
5.5%
 
Fund-Raising
6.7%
Internet
6.1%
Hospital & Health Care
4.6%
 
Marketing and Advertising
4.4%
Telecommunications
4.4%
Construction
3.7%
 
Management Consulting
4.4%
Financial Services
4.2%
Computer Software
3.7%
 
Other
46.7%
Other
41.7%
Other
61.0%
GrooveHQ
Computer Software
26.7%
Internet
11.1%
Fund-Raising
6.7%
Marketing and Advertising
4.4%
Management Consulting
4.4%
Other
46.7%
Jira Service Desk
Information Technology and Services
28.4%
Computer Software
15.2%
Internet
6.1%
Telecommunications
4.4%
Financial Services
4.2%
Other
41.7%
Freshservice
Information Technology and Services
21.4%
Education Management
5.5%
Hospital & Health Care
4.6%
Construction
3.7%
Computer Software
3.7%
Other
61.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Ryan P.
User in Internet

We love the turnkey nature of the Groove platform. We're only using them for one of their capabilities currently - Knowledge Base - and it's still WAY worth the price.

Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Rajaraman S.
User in Computer Software

Chargebee chose Freshservice as its ITSM solution to help organize its processes and streamline its change, release, and incident management. Freshservice’s simple and efficient user interface, AWS integration, elegant UI to track incident management and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Non-Profit Organization Management

No way to separate everything. Gets busy because no good flowing pipeline. It gets cluttered and call to actions for clients can get messy.

G2 User in Internet

do not currently have any dislikes from this tool

G2 User

The support responses are slower than I would like - its not that intuitive to use, creating customers portals, I get nervous about giving the wrong customer access to the wrong portal - there isnt an easy way for us to see the UX

 
GrooveHQ
Most Helpful Favorable Review
Ryan P.
User in Internet

We love the turnkey nature of the Groove platform. We're only using them for one of their capabilities currently - Knowledge Base - and it's still WAY worth the price.

Most Helpful Critical Review
G2 User in Non-Profit Organization Management

No way to separate everything. Gets busy because no good flowing pipeline. It gets cluttered and call to actions for clients can get messy.

Jira Service Desk
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Most Helpful Critical Review
G2 User in Internet

do not currently have any dislikes from this tool

Freshservice
Most Helpful Favorable Review
Rajaraman S.
User in Computer Software

Chargebee chose Freshservice as its ITSM solution to help organize its processes and streamline its change, release, and incident management. Freshservice’s simple and efficient user interface, AWS integration, elegant UI to track incident management and...

Most Helpful Critical Review
G2 User

The support responses are slower than I would like - its not that intuitive to use, creating customers portals, I get nervous about giving the wrong customer access to the wrong portal - there isnt an easy way for us to see the UX

Screenshots

 
1 of 4
2 of 4
3 of 4
4 of 4
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 5
2 of 5
3 of 5
4 of 5
5 of 5

Videos

 No videos providedNo videos provided
GrooveHQ
No videos provided
Jira Service Desk
No videos provided
Freshservice

Downloads

 No downloads providedNo downloads provided
GrooveHQ
No downloads provided
Jira Service Desk
No downloads provided
Request More InformationRequest More InformationAsk Jira Service Desk a QuestionContact Jira Service DeskAsk Freshservice a QuestionContact Freshservice