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Compare GrooveHQ, Jira Service Desk, and BMC Remedy

Pricing

 
Groove Starter
$12
user/month
GET STARTED
$10
/month
 
Groove Business
$22
user/month
FOR GROWING TEAMS
$20
/agent/month
 
Groove Enterprise
$32
user/month
 
Free Trial
Free Trial
Free Trial Unavailable
GrooveHQ
Groove Starter
$12user/month
Groove Business
$22user/month
Groove Enterprise
$32user/month
Free Trial
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial
BMC Remedy
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
7.9
8.5
8.0
Ease of Use
Ease of Use
9.0
7.8
7.1
Ease of Setup
Ease of Setup
9.3
7.3
6.9
Ease of Admin
Ease of Admin
9.3
7.4
7.2
Quality of Support
Quality of Support
8.5
8.0
7.4
Ease of Doing Business With
Ease of Doing Business With
8.1
8.2
7.9
Product Direction (% positive)
Product Direction (% positive)
7.0
7.8
5.9
Meets Requirements
GrooveHQ
7.9
Jira Service Desk
8.5
BMC Remedy
8.0
Ease of Use
GrooveHQ
9.0
Jira Service Desk
7.8
BMC Remedy
7.1
Ease of Setup
GrooveHQ
9.3
Jira Service Desk
7.3
BMC Remedy
6.9
Ease of Admin
GrooveHQ
9.3
Jira Service Desk
7.4
BMC Remedy
7.2
Quality of Support
GrooveHQ
8.5
Jira Service Desk
8.0
BMC Remedy
7.4
Ease of Doing Business With
GrooveHQ
8.1
Jira Service Desk
8.2
BMC Remedy
7.9
Product Direction (% positive)
GrooveHQ
7.0
Jira Service Desk
7.8
BMC Remedy
5.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
75.9%
16.2%
4.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
24.1%
40.4%
21.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
43.4%
74.2%
GrooveHQ
Small-Business
75.9%
Mid-Market
24.1%
Enterprise
0%
Jira Service Desk
Small-Business
16.2%
Mid-Market
40.4%
Enterprise
43.4%
BMC Remedy
Small-Business
4.1%
Mid-Market
21.7%
Enterprise
74.2%

Reviewers' Industry

 
Computer Software
26.7%
Information Technology and Services
28.4%
Information Technology and Services
32.4%
 
Internet
11.1%
Computer Software
15.2%
Telecommunications
9.0%
 
Fund-Raising
6.7%
Internet
6.1%
Hospital & Health Care
6.1%
 
Marketing and Advertising
4.4%
Telecommunications
4.4%
Higher Education
4.3%
 
Management Consulting
4.4%
Financial Services
4.4%
Computer Software
4.3%
 
Other
46.7%
Other
41.6%
Other
43.9%
GrooveHQ
Computer Software
26.7%
Internet
11.1%
Fund-Raising
6.7%
Marketing and Advertising
4.4%
Management Consulting
4.4%
Other
46.7%
Jira Service Desk
Information Technology and Services
28.4%
Computer Software
15.2%
Internet
6.1%
Telecommunications
4.4%
Financial Services
4.4%
Other
41.6%
BMC Remedy
Information Technology and Services
32.4%
Telecommunications
9.0%
Hospital & Health Care
6.1%
Higher Education
4.3%
Computer Software
4.3%
Other
43.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Ryan P.
User in Internet

We love the turnkey nature of the Groove platform. We're only using them for one of their capabilities currently - Knowledge Base - and it's still WAY worth the price.

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Suzanne B.
User in Hospital & Health Care

This software can be configured to do just about anything and is used in many very successful companies.

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

The "free plan forever" is just 30 days that's not forever and false advertisements. They proclaim to implament it in the early 2016 but has yet to lift a finger on the topic. As nothing has changed i suspect it to be a company of laying foxes.

G2 User in Law Practice

No workflow, missing integration with outlook

G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

 
GrooveHQ
Most Helpful Favorable Review
Ryan P.
User in Internet

We love the turnkey nature of the Groove platform. We're only using them for one of their capabilities currently - Knowledge Base - and it's still WAY worth the price.

Most Helpful Critical Review
G2 User

The "free plan forever" is just 30 days that's not forever and false advertisements. They proclaim to implament it in the early 2016 but has yet to lift a finger on the topic. As nothing has changed i suspect it to be a company of laying foxes.

Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
G2 User in Law Practice

No workflow, missing integration with outlook

BMC Remedy
Most Helpful Favorable Review
Suzanne B.
User in Hospital & Health Care

This software can be configured to do just about anything and is used in many very successful companies.

Most Helpful Critical Review
G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

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