Compare GrooveHQ, HubSpot Service Hub, and Zendesk Support

Pricing

 
Groove Starter
$12
user/month
Service Hub Free
$0
Essential
$5
/month
 
Groove Business
$22
user/month
Service Hub Professional
$400
/month
Team
$19
/month
 
Groove Enterprise
$32
user/month
Service Hub Starter
$50
/month
Professional
$49
/month
 
Service Hub Enterprise
$1,200
/month
Enterprise
$99
/month
 
Free Trial
Free Trial Unavailable
Free Trial
GrooveHQ
Groove Starter
$12user/month
Groove Business
$22user/month
Groove Enterprise
$32user/month
Free Trial
HubSpot Service Hub
Service Hub Free
$0
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Enterprise
$1,200/month
Free Trial Unavailable
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
7.9
9.0
8.7
Ease of Use
Ease of Use
9.0
9.0
8.6
Ease of Setup
Ease of Setup
9.3
8.3
8.2
Ease of Admin
Ease of Admin
9.3
8.3
8.3
Quality of Support
Quality of Support
8.5
8.7
8.3
Ease of Doing Business With
Ease of Doing Business With
8.1
9.0
8.4
Product Direction (% positive)
Product Direction (% positive)
7.0
10.0
7.6
Meets Requirements
GrooveHQ
7.9
HubSpot Service Hub
9.0
Zendesk Support
8.7
Ease of Use
GrooveHQ
9.0
HubSpot Service Hub
9.0
Zendesk Support
8.6
Ease of Setup
GrooveHQ
9.3
HubSpot Service Hub
8.3
Zendesk Support
8.2
Ease of Admin
GrooveHQ
9.3
HubSpot Service Hub
8.3
Zendesk Support
8.3
Quality of Support
GrooveHQ
8.5
HubSpot Service Hub
8.7
Zendesk Support
8.3
Ease of Doing Business With
GrooveHQ
8.1
HubSpot Service Hub
9.0
Zendesk Support
8.4
Product Direction (% positive)
GrooveHQ
7.0
HubSpot Service Hub
10.0
Zendesk Support
7.6

Features

Ticket and Case Management
Ticket creation user experience
GrooveHQ
9.2
HubSpot Service Hub
Not enough data available
Zendesk Support
8.9
Ticket response user experience
GrooveHQ
9.0
HubSpot Service Hub
8.8
Zendesk Support
8.7
Workflow
GrooveHQ
8.5
HubSpot Service Hub
8.5
Zendesk Support
8.5
Response Automation
GrooveHQ
9.1
HubSpot Service Hub
8.0
Zendesk Support
8.4
SLA Management
GrooveHQ
8.6
HubSpot Service Hub
Not enough data available
Zendesk Support
8.1
Attachments/Screencasts
GrooveHQ
8.3
HubSpot Service Hub
7.4
Zendesk Support
8.4
Ticket Collaboration
GrooveHQ
8.7
HubSpot Service Hub
7.3
Zendesk Support
8.6
Knowledge Share
Knowledge Base
GrooveHQ
8.7
HubSpot Service Hub
8.5
Zendesk Support
8.6
Searchable Articles
GrooveHQ
8.9
HubSpot Service Hub
8.5
Zendesk Support
8.6
Community Forums
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Zendesk Support
8.3
Interactive FAQs & Forums
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Zendesk Support
8.3
Interaction
Web Portals
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Zendesk Support
8.6
Forum to Reponse
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Zendesk Support
8.5
Tickets and Tagging
GrooveHQ
9.8
HubSpot Service Hub
8.7
Zendesk Support
8.9
Live Chat
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Zendesk Support
8.6
Communication Channels
Customer Portal
GrooveHQ
8.6
HubSpot Service Hub
Not enough data available
Zendesk Support
8.5
Email to Case
GrooveHQ
9.4
HubSpot Service Hub
8.9
Zendesk Support
8.8
Chat/Live Support
GrooveHQ
6.7
HubSpot Service Hub
Not enough data available
Zendesk Support
8.4
Social Integration
GrooveHQ
8.5
HubSpot Service Hub
Not enough data available
Zendesk Support
8.2
Call Center
Make, Receive, and Record Calls
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Zendesk Support
8.1
Customer and Contacts Database
GrooveHQ
8.7
HubSpot Service Hub
Not enough data available
Zendesk Support
8.2
Products and Version Tracking
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Zendesk Support
8.2
Call Scripting
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Zendesk Support
8.0
Interactive Voice Response (IVR)
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Zendesk Support
7.9
Self Service/Community
Forums
GrooveHQ
8.0
HubSpot Service Hub
Not enough data available
Zendesk Support
8.1
Knowledge Base
GrooveHQ
8.8
HubSpot Service Hub
7.6
Zendesk Support
8.4
Ideas/Feedback
GrooveHQ
8.3
HubSpot Service Hub
Not enough data available
Zendesk Support
8.1
Q&A
GrooveHQ
8.1
HubSpot Service Hub
Not enough data available
Zendesk Support
8.2
Reporting & Analytics
Social Monitoring
GrooveHQ
6.4
HubSpot Service Hub
Not enough data available
Zendesk Support
8.0
Reporting
GrooveHQ
6.9
HubSpot Service Hub
9.0
Zendesk Support
8.0
Dashboards
GrooveHQ
7.4
HubSpot Service Hub
8.7
Zendesk Support
8.2
Platform
Mobile User Support
GrooveHQ
4.0
HubSpot Service Hub
7.3
Zendesk Support
8.1
ITIL Compliance
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Zendesk Support
8.2
Customization
GrooveHQ
6.7
HubSpot Service Hub
Not enough data available
Zendesk Support
8.0
User, Role, and Access Management
GrooveHQ
8.1
HubSpot Service Hub
Not enough data available
Zendesk Support
8.3
Internationalization
GrooveHQ
7.7
HubSpot Service Hub
Not enough data available
Zendesk Support
8.2
Performance & Reliability
GrooveHQ
7.1
HubSpot Service Hub
Not enough data available
Zendesk Support
8.5
Integration APIs
GrooveHQ
8.1
HubSpot Service Hub
Not enough data available
Zendesk Support
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
75.9%
65.5%
38.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
24.1%
31.0%
45.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
3.4%
16.7%
GrooveHQ
Small-Business
75.9%
Mid-Market
24.1%
Enterprise
0%
HubSpot Service Hub
Small-Business
65.5%
Mid-Market
31.0%
Enterprise
3.4%
Zendesk Support
Small-Business
38.1%
Mid-Market
45.1%
Enterprise
16.7%

Reviewers' Industry

 
Computer Software
26.7%
Marketing and Advertising
19.4%
Computer Software
17.5%
 
Internet
11.1%
Telecommunications
8.3%
Information Technology and Services
15.2%
 
Fund-Raising
6.7%
Mechanical or Industrial Engineering
5.6%
Internet
9.9%
 
Marketing and Advertising
4.4%
Legal Services
5.6%
Marketing and Advertising
4.7%
 
Management Consulting
4.4%
Education Management
5.6%
Retail
3.5%
 
Other
46.7%
Other
55.6%
Other
49.2%
GrooveHQ
Computer Software
26.7%
Internet
11.1%
Fund-Raising
6.7%
Marketing and Advertising
4.4%
Management Consulting
4.4%
Other
46.7%
HubSpot Service Hub
Marketing and Advertising
19.4%
Telecommunications
8.3%
Mechanical or Industrial Engineering
5.6%
Legal Services
5.6%
Education Management
5.6%
Other
55.6%
Zendesk Support
Computer Software
17.5%
Information Technology and Services
15.2%
Internet
9.9%
Marketing and Advertising
4.7%
Retail
3.5%
Other
49.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Computer Software

My favorite feture is probably sending your availability to an external person and Groove connecting to your calendar

Sarah S.
User

I love the amount of information they are able to fit into one screen at first glance. The beta view is beautiful!!

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Gagandeep Singh S.
Administrator in Think Tanks

Support is a big challenge, everything for the last 2 years that I hear for the team is - it will be done, it is being done. 2 Years back they promised an iOS Application - it is still not there, yes now it's mobile browser friendly - but it is nearly...

G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
GrooveHQ
Most Helpful Favorable Review
G2 User in Computer Software

My favorite feture is probably sending your availability to an external person and Groove connecting to your calendar

Most Helpful Critical Review
Gagandeep Singh S.
Administrator in Think Tanks

Support is a big challenge, everything for the last 2 years that I hear for the team is - it will be done, it is being done. 2 Years back they promised an iOS Application - it is still not there, yes now it's mobile browser friendly - but it is nearly...

HubSpot Service Hub
Most Helpful Favorable Review
Sarah S.
User

I love the amount of information they are able to fit into one screen at first glance. The beta view is beautiful!!

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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Downloads

 No downloads providedNo downloads providedNo downloads provided
GrooveHQ
No downloads provided
HubSpot Service Hub
No downloads provided
Zendesk Support
No downloads provided
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