Compare GrooveHQ, HubSpot Service Hub, and Intercom

Pricing

 
Groove Starter
$12
user/month
Service Hub Professional
$400
/month
Engage
$53
starting from
 
Groove Business
$22
user/month
Service Hub Starter
$50
/month
Respond
$53
starting from
 
Groove Enterprise
$32
user/month
Service Hub Free
$0
Educate
$49
monthly flat rate
 
Service Hub Enterprise
$1,200
/month
 
Free Trial
Free Trial Unavailable
Free Trial
GrooveHQ
Groove Starter
$12user/month
Groove Business
$22user/month
Groove Enterprise
$32user/month
Free Trial
HubSpot Service Hub
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Service Hub Enterprise
$1,200/month
Free Trial Unavailable
Intercom
Engage
$53starting from
Respond
$53starting from
Educate
$49monthly flat rate
Free Trial

Ratings

Meets Requirements
Meets Requirements
7.9
9.0
8.6
Ease of Use
Ease of Use
9.0
9.0
8.7
Ease of Setup
Ease of Setup
9.3
8.3
8.3
Ease of Admin
Ease of Admin
9.3
8.3
8.7
Quality of Support
Quality of Support
8.5
8.7
8.5
Ease of Doing Business With
Ease of Doing Business With
8.1
9.0
8.8
Product Direction (% positive)
Product Direction (% positive)
7.0
10.0
8.5
Meets Requirements
GrooveHQ
7.9
HubSpot Service Hub
9.0
Intercom
8.6
Ease of Use
GrooveHQ
9.0
HubSpot Service Hub
9.0
Intercom
8.7
Ease of Setup
GrooveHQ
9.3
HubSpot Service Hub
8.3
Intercom
8.3
Ease of Admin
GrooveHQ
9.3
HubSpot Service Hub
8.3
Intercom
8.7
Quality of Support
GrooveHQ
8.5
HubSpot Service Hub
8.7
Intercom
8.5
Ease of Doing Business With
GrooveHQ
8.1
HubSpot Service Hub
9.0
Intercom
8.8
Product Direction (% positive)
GrooveHQ
7.0
HubSpot Service Hub
10.0
Intercom
8.5

Features

Ticket and Case Management
Ticket creation user experience
GrooveHQ
9.2
HubSpot Service Hub
Not enough data available
Intercom
8.6
Ticket response user experience
GrooveHQ
9.0
HubSpot Service Hub
8.8
Intercom
8.7
Workflow
GrooveHQ
8.5
HubSpot Service Hub
8.5
Intercom
8.3
Response Automation
GrooveHQ
9.1
HubSpot Service Hub
8.0
Intercom
8.2
SLA Management
GrooveHQ
8.6
HubSpot Service Hub
Not enough data available
Intercom
7.7
Attachments/Screencasts
GrooveHQ
8.3
HubSpot Service Hub
7.4
Intercom
8.7
Ticket Collaboration
GrooveHQ
8.7
HubSpot Service Hub
7.3
Intercom
8.8
Communication Channels
Customer Portal
GrooveHQ
8.6
HubSpot Service Hub
Not enough data available
Intercom
8.7
Email to Case
GrooveHQ
9.4
HubSpot Service Hub
8.9
Intercom
8.6
Chat/Live Support
GrooveHQ
6.7
HubSpot Service Hub
Not enough data available
Intercom
9.3
Social Integration
GrooveHQ
8.5
HubSpot Service Hub
Not enough data available
Intercom
8.4
Call Center
Make, Receive, and Record Calls
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Intercom
7.5
Customer and Contacts Database
GrooveHQ
8.7
HubSpot Service Hub
Not enough data available
Intercom
8.2
Products and Version Tracking
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Intercom
7.8
Call Scripting
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Intercom
7.1
Interactive Voice Response (IVR)
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Intercom
7.1
Self Service/Community
Forums
GrooveHQ
8.0
HubSpot Service Hub
Not enough data available
Intercom
7.7
Knowledge Base
GrooveHQ
8.8
HubSpot Service Hub
7.6
Intercom
8.6
Ideas/Feedback
GrooveHQ
8.3
HubSpot Service Hub
Not enough data available
Intercom
8.2
Q&A
GrooveHQ
8.1
HubSpot Service Hub
Not enough data available
Intercom
8.1
Reporting & Analytics
Social Monitoring
GrooveHQ
6.4
HubSpot Service Hub
Not enough data available
Intercom
7.5
Reporting
GrooveHQ
6.9
HubSpot Service Hub
9.0
Intercom
7.8
Dashboards
GrooveHQ
7.4
HubSpot Service Hub
8.7
Intercom
7.8
Platform
Mobile User Support
GrooveHQ
4.0
HubSpot Service Hub
7.3
Intercom
8.6
ITIL Compliance
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Intercom
8.0
Customization
GrooveHQ
6.7
HubSpot Service Hub
Not enough data available
Intercom
7.9
User, Role, and Access Management
GrooveHQ
8.1
HubSpot Service Hub
Not enough data available
Intercom
8.7
Internationalization
GrooveHQ
7.7
HubSpot Service Hub
Not enough data available
Intercom
8.0
Performance & Reliability
GrooveHQ
7.1
HubSpot Service Hub
Not enough data available
Intercom
9.0
Integration APIs
GrooveHQ
8.1
HubSpot Service Hub
Not enough data available
Intercom
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
75.9%
65.5%
68.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
24.1%
31.0%
27.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
3.4%
4.1%
GrooveHQ
Small-Business
75.9%
Mid-Market
24.1%
Enterprise
0%
HubSpot Service Hub
Small-Business
65.5%
Mid-Market
31.0%
Enterprise
3.4%
Intercom
Small-Business
68.1%
Mid-Market
27.8%
Enterprise
4.1%

Reviewers' Industry

 
Computer Software
26.7%
Marketing and Advertising
19.4%
Computer Software
24.4%
 
Internet
11.1%
Telecommunications
8.3%
Internet
16.5%
 
Fund-Raising
6.7%
Mechanical or Industrial Engineering
5.6%
Information Technology and Services
14.9%
 
Marketing and Advertising
4.4%
Legal Services
5.6%
Marketing and Advertising
7.0%
 
Management Consulting
4.4%
Education Management
5.6%
Consumer Services
2.0%
 
Other
46.7%
Other
55.6%
Other
35.2%
GrooveHQ
Computer Software
26.7%
Internet
11.1%
Fund-Raising
6.7%
Marketing and Advertising
4.4%
Management Consulting
4.4%
Other
46.7%
HubSpot Service Hub
Marketing and Advertising
19.4%
Telecommunications
8.3%
Mechanical or Industrial Engineering
5.6%
Legal Services
5.6%
Education Management
5.6%
Other
55.6%
Intercom
Computer Software
24.4%
Internet
16.5%
Information Technology and Services
14.9%
Marketing and Advertising
7.0%
Consumer Services
2.0%
Other
35.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Computer Software

My favorite feture is probably sending your availability to an external person and Groove connecting to your calendar

Sarah S.
User

I love the amount of information they are able to fit into one screen at first glance. The beta view is beautiful!!

Eugenio S.
User in Information Technology and Services

I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.

Most Helpful Critical Review
Most Helpful Critical Review
Gagandeep Singh S.
Administrator in Think Tanks

Support is a big challenge, everything for the last 2 years that I hear for the team is - it will be done, it is being done. 2 Years back they promised an iOS Application - it is still not there, yes now it's mobile browser friendly - but it is nearly...

G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

 
GrooveHQ
Most Helpful Favorable Review
G2 User in Computer Software

My favorite feture is probably sending your availability to an external person and Groove connecting to your calendar

Most Helpful Critical Review
Gagandeep Singh S.
Administrator in Think Tanks

Support is a big challenge, everything for the last 2 years that I hear for the team is - it will be done, it is being done. 2 Years back they promised an iOS Application - it is still not there, yes now it's mobile browser friendly - but it is nearly...

HubSpot Service Hub
Most Helpful Favorable Review
Sarah S.
User

I love the amount of information they are able to fit into one screen at first glance. The beta view is beautiful!!

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Intercom
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.

Most Helpful Critical Review
G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Screenshots

 
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Videos

 No videos providedNo videos provided

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

GrooveHQ
No videos provided
HubSpot Service Hub
No videos provided
Intercom

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

Downloads

 No downloads providedNo downloads provided
GrooveHQ
No downloads provided
HubSpot Service Hub
No downloads provided
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