Compare GrooveHQ, HubSpot Service Hub, and Help Scout

Pricing

 
Groove Starter
$12
user/month
Service Hub Enterprise
$1,200
/month
Plus
$27
user/month
 
Groove Business
$22
user/month
Service Hub Professional
$400
/month
Basic
$8
user/month
 
Groove Enterprise
$32
user/month
Service Hub Starter
$50
/month
Standard
$15
user/month
 
Service Hub Free
$0
 
Free Trial
Free Trial Unavailable
Free Trial Unavailable
GrooveHQ
Groove Starter
$12user/month
Groove Business
$22user/month
Groove Enterprise
$32user/month
Free Trial
HubSpot Service Hub
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Free Trial Unavailable
Help Scout
Plus
$27user/month
Basic
$8user/month
Standard
$15user/month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
7.9
8.9
8.5
Ease of Use
Ease of Use
9.0
9.1
9.2
Ease of Setup
Ease of Setup
9.3
8.2
8.8
Ease of Admin
Ease of Admin
9.3
8.2
8.8
Quality of Support
Quality of Support
8.5
8.7
8.8
Ease of Doing Business With
Ease of Doing Business With
8.1
8.9
8.9
Product Direction (% positive)
Product Direction (% positive)
7.0
10.0
7.8
Meets Requirements
GrooveHQ
7.9
HubSpot Service Hub
8.9
Help Scout
8.5
Ease of Use
GrooveHQ
9.0
HubSpot Service Hub
9.1
Help Scout
9.2
Ease of Setup
GrooveHQ
9.3
HubSpot Service Hub
8.2
Help Scout
8.8
Ease of Admin
GrooveHQ
9.3
HubSpot Service Hub
8.2
Help Scout
8.8
Quality of Support
GrooveHQ
8.5
HubSpot Service Hub
8.7
Help Scout
8.8
Ease of Doing Business With
GrooveHQ
8.1
HubSpot Service Hub
8.9
Help Scout
8.9
Product Direction (% positive)
GrooveHQ
7.0
HubSpot Service Hub
10.0
Help Scout
7.8

Features

Ticket and Case Management
Ticket creation user experience
GrooveHQ
9.2
HubSpot Service Hub
Not enough data available
Help Scout
9.1
Ticket response user experience
GrooveHQ
9.0
HubSpot Service Hub
9.2
Help Scout
9.3
Workflow
GrooveHQ
8.5
HubSpot Service Hub
8.5
Help Scout
8.3
Response Automation
GrooveHQ
9.1
HubSpot Service Hub
8.5
Help Scout
8.4
SLA Management
GrooveHQ
8.6
HubSpot Service Hub
Not enough data available
Help Scout
Not enough data available
Attachments/Screencasts
GrooveHQ
8.3
HubSpot Service Hub
6.9
Help Scout
8.5
Ticket Collaboration
GrooveHQ
8.7
HubSpot Service Hub
Not enough data available
Help Scout
8.8
Knowledge Share
Knowledge Base
GrooveHQ
8.7
HubSpot Service Hub
8.2
Help Scout
8.7
Searchable Articles
GrooveHQ
8.9
HubSpot Service Hub
8.3
Help Scout
8.0
Community Forums
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Help Scout
8.4
Interactive FAQs & Forums
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Help Scout
8.1
Interaction
Web Portals
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Help Scout
8.8
Forum to Reponse
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Help Scout
8.2
Tickets and Tagging
GrooveHQ
9.8
HubSpot Service Hub
Not enough data available
Help Scout
8.7
Live Chat
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Help Scout
6.7
Communication Channels
Customer Portal
GrooveHQ
8.6
HubSpot Service Hub
Not enough data available
Help Scout
9.0
Email to Case
GrooveHQ
9.4
HubSpot Service Hub
9.3
Help Scout
9.3
Chat/Live Support
GrooveHQ
6.7
HubSpot Service Hub
Not enough data available
Help Scout
7.0
Social Integration
GrooveHQ
8.5
HubSpot Service Hub
Not enough data available
Help Scout
8.1
Call Center
Make, Receive, and Record Calls
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Help Scout
Not enough data available
Customer and Contacts Database
GrooveHQ
8.7
HubSpot Service Hub
Not enough data available
Help Scout
7.7
Products and Version Tracking
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Help Scout
Not enough data available
Call Scripting
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Help Scout
Not enough data available
Interactive Voice Response (IVR)
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Help Scout
Not enough data available
Self Service/Community
Forums
GrooveHQ
8.0
HubSpot Service Hub
Not enough data available
Help Scout
Not enough data available
Knowledge Base
GrooveHQ
8.8
HubSpot Service Hub
7.4
Help Scout
8.4
Ideas/Feedback
GrooveHQ
8.3
HubSpot Service Hub
Not enough data available
Help Scout
9.2
Q&A
GrooveHQ
8.1
HubSpot Service Hub
Not enough data available
Help Scout
9.7
Reporting & Analytics
Social Monitoring
GrooveHQ
6.4
HubSpot Service Hub
Not enough data available
Help Scout
Not enough data available
Reporting
GrooveHQ
6.9
HubSpot Service Hub
9.0
Help Scout
8.1
Dashboards
GrooveHQ
7.4
HubSpot Service Hub
8.5
Help Scout
8.3
Platform
Mobile User Support
GrooveHQ
4.0
HubSpot Service Hub
7.3
Help Scout
Not enough data available
ITIL Compliance
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Help Scout
Not enough data available
Customization
GrooveHQ
6.7
HubSpot Service Hub
Not enough data available
Help Scout
7.6
User, Role, and Access Management
GrooveHQ
8.1
HubSpot Service Hub
Not enough data available
Help Scout
8.5
Internationalization
GrooveHQ
7.7
HubSpot Service Hub
Not enough data available
Help Scout
8.2
Performance & Reliability
GrooveHQ
7.1
HubSpot Service Hub
Not enough data available
Help Scout
9.4
Integration APIs
GrooveHQ
8.1
HubSpot Service Hub
Not enough data available
Help Scout
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
75.9%
65.4%
54.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
24.1%
30.8%
39.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
3.8%
6.1%
GrooveHQ
Small-Business
75.9%
Mid-Market
24.1%
Enterprise
0%
HubSpot Service Hub
Small-Business
65.4%
Mid-Market
30.8%
Enterprise
3.8%
Help Scout
Small-Business
54.4%
Mid-Market
39.5%
Enterprise
6.1%

Reviewers' Industry

 
Computer Software
26.7%
Marketing and Advertising
21.2%
Computer Software
22.5%
 
Internet
11.1%
Telecommunications
9.1%
Internet
17.1%
 
Fund-Raising
6.7%
Mechanical or Industrial Engineering
6.1%
Information Technology and Services
8.0%
 
Marketing and Advertising
4.4%
Legal Services
6.1%
Marketing and Advertising
5.9%
 
Management Consulting
4.4%
Education Management
6.1%
Real Estate
4.8%
 
Other
46.7%
Other
51.5%
Other
41.7%
GrooveHQ
Computer Software
26.7%
Internet
11.1%
Fund-Raising
6.7%
Marketing and Advertising
4.4%
Management Consulting
4.4%
Other
46.7%
HubSpot Service Hub
Marketing and Advertising
21.2%
Telecommunications
9.1%
Mechanical or Industrial Engineering
6.1%
Legal Services
6.1%
Education Management
6.1%
Other
51.5%
Help Scout
Computer Software
22.5%
Internet
17.1%
Information Technology and Services
8.0%
Marketing and Advertising
5.9%
Real Estate
4.8%
Other
41.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Mary G.
User in Marketing and Advertising

Groove makes it easy to login, check tickets, and quickly answer.

G2 User

The service hub is great because it is the final piece to the puzzle. It puts everything in one place.

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Non-Profit Organization Management

No way to separate everything. Gets busy because no good flowing pipeline. It gets cluttered and call to actions for clients can get messy.

G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

G2 User in Consumer Goods

Assigning emails gets tricky as well as trying to upload documents or premenant links. Unable to attatch videos directly

 
GrooveHQ
Most Helpful Favorable Review
Mary G.
User in Marketing and Advertising

Groove makes it easy to login, check tickets, and quickly answer.

Most Helpful Critical Review
G2 User in Non-Profit Organization Management

No way to separate everything. Gets busy because no good flowing pipeline. It gets cluttered and call to actions for clients can get messy.

HubSpot Service Hub
Most Helpful Favorable Review
G2 User

The service hub is great because it is the final piece to the puzzle. It puts everything in one place.

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
G2 User in Consumer Goods

Assigning emails gets tricky as well as trying to upload documents or premenant links. Unable to attatch videos directly

Screenshots

 
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Downloads

 No downloads providedNo downloads providedNo downloads provided
GrooveHQ
No downloads provided
HubSpot Service Hub
No downloads provided
Help Scout
No downloads provided
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