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Compare GrooveHQ, HubSpot Service Hub, Freshdesk, and Zoho Desk

Pricing

 
Groove Starter
$12
user/month
Service Hub Free
$0
Sprout
Free
for UNLIMITED agents
FREE
$0
/agent/month
 
Groove Business
$22
user/month
Service Hub Enterprise
$1,200
/month
Blossom
$19
/ agent / month billed annually
PROFESSIONAL
$12
/agent/month
 
Groove Enterprise
$32
user/month
Service Hub Professional
$400
/month
Garden
$35
/ agent / month billed annually
ENTERPRISE
$25
/agent/month
 
Service Hub Starter
$50
/month
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial Unavailable
Free Trial
Free Trial
GrooveHQ
Groove Starter
$12user/month
Groove Business
$22user/month
Groove Enterprise
$32user/month
Free Trial
HubSpot Service Hub
Service Hub Free
$0
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Free Trial Unavailable
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
7.9
8.8
8.5
8.7
Ease of Use
Ease of Use
9.0
8.9
8.8
8.5
Ease of Setup
Ease of Setup
9.3
7.9
8.6
8.2
Ease of Admin
Ease of Admin
9.3
8.1
8.7
8.4
Quality of Support
Quality of Support
8.5
8.6
8.9
8.2
Ease of Doing Business With
Ease of Doing Business With
8.1
9.0
8.8
8.5
Product Direction (% positive)
Product Direction (% positive)
7.0
10.0
8.6
8.7
Meets Requirements
GrooveHQ
7.9
HubSpot Service Hub
8.8
Freshdesk
8.5
Zoho Desk
8.7
Ease of Use
GrooveHQ
9.0
HubSpot Service Hub
8.9
Freshdesk
8.8
Zoho Desk
8.5
Ease of Setup
GrooveHQ
9.3
HubSpot Service Hub
7.9
Freshdesk
8.6
Zoho Desk
8.2
Ease of Admin
GrooveHQ
9.3
HubSpot Service Hub
8.1
Freshdesk
8.7
Zoho Desk
8.4
Quality of Support
GrooveHQ
8.5
HubSpot Service Hub
8.6
Freshdesk
8.9
Zoho Desk
8.2
Ease of Doing Business With
GrooveHQ
8.1
HubSpot Service Hub
9.0
Freshdesk
8.8
Zoho Desk
8.5
Product Direction (% positive)
GrooveHQ
7.0
HubSpot Service Hub
10.0
Freshdesk
8.6
Zoho Desk
8.7

Features

Ticket and Case Management
Workflow
GrooveHQ
8.5
HubSpot Service Hub
8.7
Freshdesk
8.4
Zoho Desk
8.2
Response Automation
GrooveHQ
9.1
HubSpot Service Hub
9.0
Freshdesk
8.5
Zoho Desk
8.4
SLA Management
GrooveHQ
8.6
HubSpot Service Hub
Not enough data available
Freshdesk
8.2
Zoho Desk
8.3
Attachments/Screencasts
GrooveHQ
8.3
HubSpot Service Hub
7.0
Freshdesk
8.4
Zoho Desk
8.3
Ticket Collaboration
GrooveHQ
8.7
HubSpot Service Hub
Not enough data available
Freshdesk
8.6
Zoho Desk
8.6
Ticket creation user experience
GrooveHQ
9.2
HubSpot Service Hub
Not enough data available
Freshdesk
8.9
Zoho Desk
8.7
Ticket response user experience
GrooveHQ
9.0
HubSpot Service Hub
Not enough data available
Freshdesk
8.8
Zoho Desk
8.5
Knowledge Share
Knowledge Base
GrooveHQ
8.7
HubSpot Service Hub
8.3
Freshdesk
8.8
Zoho Desk
8.7
Searchable Articles
GrooveHQ
8.9
HubSpot Service Hub
8.5
Freshdesk
8.6
Zoho Desk
8.6
Community Forums
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Freshdesk
8.4
Zoho Desk
8.3
Interactive FAQs & Forums
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Freshdesk
8.5
Zoho Desk
8.4
Interaction
Web Portals
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Freshdesk
7.2
Zoho Desk
8.5
Forum to Reponse
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Freshdesk
8.5
Zoho Desk
8.5
Tickets and Tagging
GrooveHQ
9.8
HubSpot Service Hub
Not enough data available
Freshdesk
8.8
Zoho Desk
8.8
Live Chat
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Freshdesk
8.8
Zoho Desk
8.6
Communication Channels
Customer Portal
GrooveHQ
8.6
HubSpot Service Hub
Not enough data available
Freshdesk
8.6
Zoho Desk
8.4
Email to Case
GrooveHQ
9.4
HubSpot Service Hub
9.0
Freshdesk
9.0
Zoho Desk
8.7
Chat/Live Support
GrooveHQ
6.7
HubSpot Service Hub
Not enough data available
Freshdesk
8.5
Zoho Desk
8.5
Social Integration
GrooveHQ
8.5
HubSpot Service Hub
Not enough data available
Freshdesk
8.2
Zoho Desk
8.4
Call Center
Make, Receive, and Record Calls
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Freshdesk
8.3
Zoho Desk
8.3
Customer and Contacts Database
GrooveHQ
8.7
HubSpot Service Hub
Not enough data available
Freshdesk
8.0
Zoho Desk
8.3
Products and Version Tracking
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Freshdesk
8.2
Zoho Desk
8.3
Call Scripting
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Freshdesk
8.2
Zoho Desk
8.2
Interactive Voice Response (IVR)
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Freshdesk
8.4
Zoho Desk
8.3
Self Service/Community
Forums
GrooveHQ
8.0
HubSpot Service Hub
Not enough data available
Freshdesk
8.3
Zoho Desk
8.3
Knowledge Base
GrooveHQ
8.8
HubSpot Service Hub
8.0
Freshdesk
8.5
Zoho Desk
8.4
Ideas/Feedback
GrooveHQ
8.3
HubSpot Service Hub
Not enough data available
Freshdesk
8.4
Zoho Desk
8.4
Q&A
GrooveHQ
8.1
HubSpot Service Hub
Not enough data available
Freshdesk
8.6
Zoho Desk
8.5
Reporting & Analytics
Social Monitoring
GrooveHQ
6.4
HubSpot Service Hub
Not enough data available
Freshdesk
8.2
Zoho Desk
8.4
Reporting
GrooveHQ
6.9
HubSpot Service Hub
8.7
Freshdesk
7.8
Zoho Desk
8.2
Dashboards
GrooveHQ
7.4
HubSpot Service Hub
9.0
Freshdesk
8.2
Zoho Desk
8.4
Platform
ITIL Compliance
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Freshdesk
8.3
Zoho Desk
8.4
Mobile User Support
GrooveHQ
4.0
HubSpot Service Hub
Not enough data available
Freshdesk
8.1
Zoho Desk
8.4
Customization
GrooveHQ
6.7
HubSpot Service Hub
Not enough data available
Freshdesk
8.0
Zoho Desk
8.3
User, Role, and Access Management
GrooveHQ
8.1
HubSpot Service Hub
Not enough data available
Freshdesk
8.5
Zoho Desk
8.4
Internationalization
GrooveHQ
7.7
HubSpot Service Hub
Not enough data available
Freshdesk
8.1
Zoho Desk
8.2
Performance & Reliability
GrooveHQ
7.1
HubSpot Service Hub
Not enough data available
Freshdesk
8.8
Zoho Desk
8.7
Integration APIs
GrooveHQ
8.1
HubSpot Service Hub
Not enough data available
Freshdesk
8.2
Zoho Desk
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
75.9%
61.1%
52.7%
71.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
24.1%
33.3%
36.4%
23.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
5.6%
10.9%
5.6%
GrooveHQ
Small-Business
75.9%
Mid-Market
24.1%
Enterprise
0%
HubSpot Service Hub
Small-Business
61.1%
Mid-Market
33.3%
Enterprise
5.6%
Freshdesk
Small-Business
52.7%
Mid-Market
36.4%
Enterprise
10.9%
Zoho Desk
Small-Business
71.4%
Mid-Market
23.0%
Enterprise
5.6%

Reviewers' Industry

 
Computer Software
26.7%
Marketing and Advertising
28.0%
Information Technology and Services
20.4%
Information Technology and Services
24.0%
 
Internet
11.1%
Telecommunications
8.0%
Computer Software
13.9%
Computer Software
10.5%
 
Fund-Raising
6.7%
Mechanical or Industrial Engineering
8.0%
Internet
5.9%
Telecommunications
4.0%
 
Marketing and Advertising
4.4%
Legal Services
8.0%
Education Management
3.7%
Marketing and Advertising
4.0%
 
Management Consulting
4.4%
Primary/Secondary Education
4.0%
E-Learning
3.4%
Internet
3.8%
 
Other
46.7%
Other
44.0%
Other
52.7%
Other
53.8%
GrooveHQ
Computer Software
26.7%
Internet
11.1%
Fund-Raising
6.7%
Marketing and Advertising
4.4%
Management Consulting
4.4%
Other
46.7%
HubSpot Service Hub
Marketing and Advertising
28.0%
Telecommunications
8.0%
Mechanical or Industrial Engineering
8.0%
Legal Services
8.0%
Primary/Secondary Education
4.0%
Other
44.0%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%
Zoho Desk
Information Technology and Services
24.0%
Computer Software
10.5%
Telecommunications
4.0%
Marketing and Advertising
4.0%
Internet
3.8%
Other
53.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Victoria K.
User in Computer Software

It's very streamlined - simply and easy to use.

G2 User

Facilidad de acceso a la información y filtros

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

The "free plan forever" is just 30 days that's not forever and false advertisements. They proclaim to implament it in the early 2016 but has yet to lift a finger on the topic. As nothing has changed i suspect it to be a company of laying foxes.

G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
GrooveHQ
Most Helpful Favorable Review
Victoria K.
User in Computer Software

It's very streamlined - simply and easy to use.

Most Helpful Critical Review
G2 User

The "free plan forever" is just 30 days that's not forever and false advertisements. They proclaim to implament it in the early 2016 but has yet to lift a finger on the topic. As nothing has changed i suspect it to be a company of laying foxes.

HubSpot Service Hub
Most Helpful Favorable Review
G2 User

Facilidad de acceso a la información y filtros

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Zoho Desk
Most Helpful Favorable Review
Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Screenshots

 
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Videos

 No videos providedNo videos provided
GrooveHQ
No videos provided
HubSpot Service Hub
No videos provided
Freshdesk
Zoho Desk

Downloads

 No downloads providedNo downloads providedNo downloads provided
GrooveHQ
No downloads provided
HubSpot Service Hub
No downloads provided
Zoho Desk
No downloads provided
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Freshdesk
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Zoho Desk
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