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Compare GrooveHQ, HubSpot Service Hub, Freshdesk, and Zendesk Support

Pricing

 
Groove Starter
$12
user/month
Service Hub Free
$0
Sprout
Free
for UNLIMITED agents
Essential
$5
/month
 
Groove Business
$22
user/month
Service Hub Enterprise
$1,200
/month
Blossom
$19
/ agent / month billed annually
Team
$19
/month
 
Groove Enterprise
$32
user/month
Service Hub Professional
$400
/month
Garden
$35
/ agent / month billed annually
Professional
$49
/month
 
Service Hub Starter
$50
/month
Estate
$49
/ agent / month billed annually
Enterprise
$99
/month
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial Unavailable
Free Trial
Free Trial
GrooveHQ
Groove Starter
$12user/month
Groove Business
$22user/month
Groove Enterprise
$32user/month
Free Trial
HubSpot Service Hub
Service Hub Free
$0
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Free Trial Unavailable
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
7.9
8.8
8.5
8.7
Ease of Use
Ease of Use
9.0
8.9
8.8
8.6
Ease of Setup
Ease of Setup
9.3
7.9
8.6
8.2
Ease of Admin
Ease of Admin
9.3
8.1
8.7
8.3
Quality of Support
Quality of Support
8.5
8.6
8.9
8.3
Ease of Doing Business With
Ease of Doing Business With
8.1
9.0
8.8
8.4
Product Direction (% positive)
Product Direction (% positive)
7.0
10.0
8.6
7.6
Meets Requirements
GrooveHQ
7.9
HubSpot Service Hub
8.8
Freshdesk
8.5
Zendesk Support
8.7
Ease of Use
GrooveHQ
9.0
HubSpot Service Hub
8.9
Freshdesk
8.8
Zendesk Support
8.6
Ease of Setup
GrooveHQ
9.3
HubSpot Service Hub
7.9
Freshdesk
8.6
Zendesk Support
8.2
Ease of Admin
GrooveHQ
9.3
HubSpot Service Hub
8.1
Freshdesk
8.7
Zendesk Support
8.3
Quality of Support
GrooveHQ
8.5
HubSpot Service Hub
8.6
Freshdesk
8.9
Zendesk Support
8.3
Ease of Doing Business With
GrooveHQ
8.1
HubSpot Service Hub
9.0
Freshdesk
8.8
Zendesk Support
8.4
Product Direction (% positive)
GrooveHQ
7.0
HubSpot Service Hub
10.0
Freshdesk
8.6
Zendesk Support
7.6

Features

Ticket and Case Management
Workflow
GrooveHQ
8.5
HubSpot Service Hub
8.7
Freshdesk
8.4
Zendesk Support
8.5
Response Automation
GrooveHQ
9.1
HubSpot Service Hub
9.0
Freshdesk
8.5
Zendesk Support
8.4
SLA Management
GrooveHQ
8.6
HubSpot Service Hub
Not enough data available
Freshdesk
8.2
Zendesk Support
8.1
Attachments/Screencasts
GrooveHQ
8.3
HubSpot Service Hub
7.0
Freshdesk
8.4
Zendesk Support
8.4
Ticket Collaboration
GrooveHQ
8.7
HubSpot Service Hub
Not enough data available
Freshdesk
8.6
Zendesk Support
8.6
Ticket creation user experience
GrooveHQ
9.2
HubSpot Service Hub
Not enough data available
Freshdesk
8.9
Zendesk Support
8.9
Ticket response user experience
GrooveHQ
9.0
HubSpot Service Hub
Not enough data available
Freshdesk
8.8
Zendesk Support
8.7
Knowledge Share
Knowledge Base
GrooveHQ
8.7
HubSpot Service Hub
8.3
Freshdesk
8.8
Zendesk Support
8.6
Searchable Articles
GrooveHQ
8.9
HubSpot Service Hub
8.5
Freshdesk
8.6
Zendesk Support
8.6
Community Forums
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Freshdesk
8.4
Zendesk Support
8.2
Interactive FAQs & Forums
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Freshdesk
8.5
Zendesk Support
8.2
Interaction
Web Portals
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Freshdesk
7.2
Zendesk Support
8.6
Forum to Reponse
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Freshdesk
8.5
Zendesk Support
8.5
Tickets and Tagging
GrooveHQ
9.8
HubSpot Service Hub
Not enough data available
Freshdesk
8.8
Zendesk Support
8.9
Live Chat
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Freshdesk
8.8
Zendesk Support
8.6
Communication Channels
Customer Portal
GrooveHQ
8.6
HubSpot Service Hub
Not enough data available
Freshdesk
8.6
Zendesk Support
8.5
Email to Case
GrooveHQ
9.4
HubSpot Service Hub
9.0
Freshdesk
9.0
Zendesk Support
8.8
Chat/Live Support
GrooveHQ
6.7
HubSpot Service Hub
Not enough data available
Freshdesk
8.5
Zendesk Support
8.4
Social Integration
GrooveHQ
8.5
HubSpot Service Hub
Not enough data available
Freshdesk
8.2
Zendesk Support
8.1
Call Center
Make, Receive, and Record Calls
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Freshdesk
8.3
Zendesk Support
8.0
Customer and Contacts Database
GrooveHQ
8.7
HubSpot Service Hub
Not enough data available
Freshdesk
8.0
Zendesk Support
8.2
Products and Version Tracking
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Freshdesk
8.2
Zendesk Support
8.1
Call Scripting
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Freshdesk
8.2
Zendesk Support
7.9
Interactive Voice Response (IVR)
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Freshdesk
8.4
Zendesk Support
7.8
Self Service/Community
Forums
GrooveHQ
8.0
HubSpot Service Hub
Not enough data available
Freshdesk
8.3
Zendesk Support
8.0
Knowledge Base
GrooveHQ
8.8
HubSpot Service Hub
8.0
Freshdesk
8.5
Zendesk Support
8.4
Ideas/Feedback
GrooveHQ
8.3
HubSpot Service Hub
Not enough data available
Freshdesk
8.4
Zendesk Support
8.1
Q&A
GrooveHQ
8.1
HubSpot Service Hub
Not enough data available
Freshdesk
8.6
Zendesk Support
8.2
Reporting & Analytics
Social Monitoring
GrooveHQ
6.4
HubSpot Service Hub
Not enough data available
Freshdesk
8.2
Zendesk Support
7.9
Reporting
GrooveHQ
6.9
HubSpot Service Hub
8.7
Freshdesk
7.8
Zendesk Support
8.0
Dashboards
GrooveHQ
7.4
HubSpot Service Hub
9.0
Freshdesk
8.2
Zendesk Support
8.1
Platform
ITIL Compliance
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Freshdesk
8.2
Zendesk Support
8.2
Mobile User Support
GrooveHQ
4.0
HubSpot Service Hub
Not enough data available
Freshdesk
8.1
Zendesk Support
8.1
Customization
GrooveHQ
6.7
HubSpot Service Hub
Not enough data available
Freshdesk
8.0
Zendesk Support
8.0
User, Role, and Access Management
GrooveHQ
8.1
HubSpot Service Hub
Not enough data available
Freshdesk
8.5
Zendesk Support
8.3
Internationalization
GrooveHQ
7.7
HubSpot Service Hub
Not enough data available
Freshdesk
8.1
Zendesk Support
8.2
Performance & Reliability
GrooveHQ
7.1
HubSpot Service Hub
Not enough data available
Freshdesk
8.8
Zendesk Support
8.5
Integration APIs
GrooveHQ
8.1
HubSpot Service Hub
Not enough data available
Freshdesk
8.2
Zendesk Support
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
75.9%
61.1%
52.7%
38.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
24.1%
33.3%
36.3%
44.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
5.6%
11.0%
16.8%
GrooveHQ
Small-Business
75.9%
Mid-Market
24.1%
Enterprise
0%
HubSpot Service Hub
Small-Business
61.1%
Mid-Market
33.3%
Enterprise
5.6%
Freshdesk
Small-Business
52.7%
Mid-Market
36.3%
Enterprise
11.0%
Zendesk Support
Small-Business
38.6%
Mid-Market
44.6%
Enterprise
16.8%

Reviewers' Industry

 
Computer Software
26.7%
Marketing and Advertising
28.0%
Information Technology and Services
20.4%
Computer Software
17.8%
 
Internet
11.1%
Telecommunications
8.0%
Computer Software
14.0%
Information Technology and Services
15.3%
 
Fund-Raising
6.7%
Mechanical or Industrial Engineering
8.0%
Internet
5.9%
Internet
10.1%
 
Marketing and Advertising
4.4%
Legal Services
8.0%
Education Management
3.7%
Marketing and Advertising
4.7%
 
Management Consulting
4.4%
Primary/Secondary Education
4.0%
E-Learning
3.4%
Retail
3.3%
 
Other
46.7%
Other
44.0%
Other
52.6%
Other
48.7%
GrooveHQ
Computer Software
26.7%
Internet
11.1%
Fund-Raising
6.7%
Marketing and Advertising
4.4%
Management Consulting
4.4%
Other
46.7%
HubSpot Service Hub
Marketing and Advertising
28.0%
Telecommunications
8.0%
Mechanical or Industrial Engineering
8.0%
Legal Services
8.0%
Primary/Secondary Education
4.0%
Other
44.0%
Freshdesk
Information Technology and Services
20.4%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.6%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.3%
Internet
10.1%
Marketing and Advertising
4.7%
Retail
3.3%
Other
48.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Ryan P.
User in Internet

We love the turnkey nature of the Groove platform. We're only using them for one of their capabilities currently - Knowledge Base - and it's still WAY worth the price.

G2 User in Marketing and Advertising

I use this tool on most of my clients websites and my blogs as well. Very easy to use and to setup on wordpress.

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Non-Profit Organization Management

No way to separate everything. Gets busy because no good flowing pipeline. It gets cluttered and call to actions for clients can get messy.

G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
GrooveHQ
Most Helpful Favorable Review
Ryan P.
User in Internet

We love the turnkey nature of the Groove platform. We're only using them for one of their capabilities currently - Knowledge Base - and it's still WAY worth the price.

Most Helpful Critical Review
G2 User in Non-Profit Organization Management

No way to separate everything. Gets busy because no good flowing pipeline. It gets cluttered and call to actions for clients can get messy.

HubSpot Service Hub
Most Helpful Favorable Review
G2 User in Marketing and Advertising

I use this tool on most of my clients websites and my blogs as well. Very easy to use and to setup on wordpress.

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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Videos

 No videos providedNo videos provided
No videos provided
GrooveHQ
No videos provided
HubSpot Service Hub
No videos provided
Freshdesk
Zendesk Support
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
GrooveHQ
No downloads provided
HubSpot Service Hub
No downloads provided
Zendesk Support
No downloads provided
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