Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare GrooveHQ, HubSpot Service Hub, Freshdesk, and TeamSupport

Pricing

 
Groove Starter
$12
user/month
Service Hub Free
$0
Sprout
Free
for UNLIMITED agents
Support Desk
$50
/ agent / month billed annually
 
Groove Business
$22
user/month
Service Hub Enterprise
$1,200
/month
Blossom
$19
/ agent / month billed annually
Enterprise
$65
/ agent / month billed annually
 
Groove Enterprise
$32
user/month
Service Hub Professional
$400
/month
Garden
$35
/ agent / month billed annually
Private Cloud
Custom
Contact Us for Pricing
 
Service Hub Starter
$50
/month
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial Unavailable
Free Trial
Free Trial
GrooveHQ
Groove Starter
$12user/month
Groove Business
$22user/month
Groove Enterprise
$32user/month
Free Trial
HubSpot Service Hub
Service Hub Free
$0
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Free Trial Unavailable
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
7.9
8.8
8.5
8.6
Ease of Use
Ease of Use
9.0
8.9
8.8
8.6
Ease of Setup
Ease of Setup
9.3
7.9
8.6
8.3
Ease of Admin
Ease of Admin
9.3
8.1
8.7
8.7
Quality of Support
Quality of Support
8.5
8.6
8.9
8.8
Ease of Doing Business With
Ease of Doing Business With
8.1
9.0
8.8
9.2
Product Direction (% positive)
Product Direction (% positive)
7.0
10.0
8.6
9.0
Meets Requirements
GrooveHQ
7.9
HubSpot Service Hub
8.8
Freshdesk
8.5
TeamSupport
8.6
Ease of Use
GrooveHQ
9.0
HubSpot Service Hub
8.9
Freshdesk
8.8
TeamSupport
8.6
Ease of Setup
GrooveHQ
9.3
HubSpot Service Hub
7.9
Freshdesk
8.6
TeamSupport
8.3
Ease of Admin
GrooveHQ
9.3
HubSpot Service Hub
8.1
Freshdesk
8.7
TeamSupport
8.7
Quality of Support
GrooveHQ
8.5
HubSpot Service Hub
8.6
Freshdesk
8.9
TeamSupport
8.8
Ease of Doing Business With
GrooveHQ
8.1
HubSpot Service Hub
9.0
Freshdesk
8.8
TeamSupport
9.2
Product Direction (% positive)
GrooveHQ
7.0
HubSpot Service Hub
10.0
Freshdesk
8.6
TeamSupport
9.0

Features

Ticket and Case Management
Workflow
GrooveHQ
8.5
HubSpot Service Hub
8.7
Freshdesk
8.4
TeamSupport
8.4
Response Automation
GrooveHQ
9.1
HubSpot Service Hub
9.0
Freshdesk
8.5
TeamSupport
8.5
SLA Management
GrooveHQ
8.6
HubSpot Service Hub
Not enough data available
Freshdesk
8.2
TeamSupport
8.4
Attachments/Screencasts
GrooveHQ
8.3
HubSpot Service Hub
7.0
Freshdesk
8.4
TeamSupport
8.6
Ticket Collaboration
GrooveHQ
8.7
HubSpot Service Hub
Not enough data available
Freshdesk
8.6
TeamSupport
8.8
Ticket creation user experience
GrooveHQ
9.2
HubSpot Service Hub
Not enough data available
Freshdesk
8.9
TeamSupport
8.9
Ticket response user experience
GrooveHQ
9.0
HubSpot Service Hub
Not enough data available
Freshdesk
8.8
TeamSupport
8.8
Knowledge Share
Knowledge Base
GrooveHQ
8.7
HubSpot Service Hub
8.3
Freshdesk
8.8
TeamSupport
8.4
Searchable Articles
GrooveHQ
8.9
HubSpot Service Hub
8.5
Freshdesk
8.6
TeamSupport
8.3
Community Forums
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Freshdesk
8.4
TeamSupport
8.1
Interactive FAQs & Forums
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Freshdesk
8.5
TeamSupport
8.3
Interaction
Web Portals
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Freshdesk
7.2
TeamSupport
8.7
Forum to Reponse
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Freshdesk
8.5
TeamSupport
8.4
Tickets and Tagging
GrooveHQ
9.8
HubSpot Service Hub
Not enough data available
Freshdesk
8.8
TeamSupport
8.9
Live Chat
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Freshdesk
8.8
TeamSupport
8.4
Communication Channels
Customer Portal
GrooveHQ
8.6
HubSpot Service Hub
Not enough data available
Freshdesk
8.6
TeamSupport
8.4
Email to Case
GrooveHQ
9.4
HubSpot Service Hub
9.0
Freshdesk
9.0
TeamSupport
8.9
Chat/Live Support
GrooveHQ
6.7
HubSpot Service Hub
Not enough data available
Freshdesk
8.5
TeamSupport
8.4
Social Integration
GrooveHQ
8.5
HubSpot Service Hub
Not enough data available
Freshdesk
8.2
TeamSupport
8.5
Call Center
Make, Receive, and Record Calls
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Freshdesk
8.3
TeamSupport
8.0
Customer and Contacts Database
GrooveHQ
8.7
HubSpot Service Hub
Not enough data available
Freshdesk
8.0
TeamSupport
8.6
Products and Version Tracking
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Freshdesk
8.2
TeamSupport
8.6
Call Scripting
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Freshdesk
8.2
TeamSupport
Not enough data available
Interactive Voice Response (IVR)
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Freshdesk
8.4
TeamSupport
Not enough data available
Self Service/Community
Forums
GrooveHQ
8.0
HubSpot Service Hub
Not enough data available
Freshdesk
8.3
TeamSupport
8.3
Knowledge Base
GrooveHQ
8.8
HubSpot Service Hub
8.0
Freshdesk
8.5
TeamSupport
8.4
Ideas/Feedback
GrooveHQ
8.3
HubSpot Service Hub
Not enough data available
Freshdesk
8.4
TeamSupport
8.4
Q&A
GrooveHQ
8.1
HubSpot Service Hub
Not enough data available
Freshdesk
8.6
TeamSupport
8.5
Reporting & Analytics
Social Monitoring
GrooveHQ
6.4
HubSpot Service Hub
Not enough data available
Freshdesk
8.2
TeamSupport
Not enough data available
Reporting
GrooveHQ
6.9
HubSpot Service Hub
8.7
Freshdesk
7.8
TeamSupport
8.3
Dashboards
GrooveHQ
7.4
HubSpot Service Hub
9.0
Freshdesk
8.2
TeamSupport
8.6
Platform
ITIL Compliance
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Freshdesk
8.3
TeamSupport
Not enough data available
Mobile User Support
GrooveHQ
4.0
HubSpot Service Hub
Not enough data available
Freshdesk
8.1
TeamSupport
7.4
Customization
GrooveHQ
6.7
HubSpot Service Hub
Not enough data available
Freshdesk
8.0
TeamSupport
8.5
User, Role, and Access Management
GrooveHQ
8.1
HubSpot Service Hub
Not enough data available
Freshdesk
8.5
TeamSupport
8.7
Internationalization
GrooveHQ
7.7
HubSpot Service Hub
Not enough data available
Freshdesk
8.1
TeamSupport
7.9
Performance & Reliability
GrooveHQ
7.1
HubSpot Service Hub
Not enough data available
Freshdesk
8.8
TeamSupport
8.7
Integration APIs
GrooveHQ
8.1
HubSpot Service Hub
Not enough data available
Freshdesk
8.2
TeamSupport
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
75.9%
61.1%
52.7%
40.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
24.1%
33.3%
36.4%
47.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
5.6%
10.9%
12.0%
GrooveHQ
Small-Business
75.9%
Mid-Market
24.1%
Enterprise
0%
HubSpot Service Hub
Small-Business
61.1%
Mid-Market
33.3%
Enterprise
5.6%
Freshdesk
Small-Business
52.7%
Mid-Market
36.4%
Enterprise
10.9%
TeamSupport
Small-Business
40.7%
Mid-Market
47.3%
Enterprise
12.0%

Reviewers' Industry

 
Computer Software
26.7%
Marketing and Advertising
28.0%
Information Technology and Services
20.4%
Computer Software
26.6%
 
Internet
11.1%
Telecommunications
8.0%
Computer Software
13.9%
Information Technology and Services
21.0%
 
Fund-Raising
6.7%
Mechanical or Industrial Engineering
8.0%
Internet
5.9%
Internet
5.6%
 
Marketing and Advertising
4.4%
Legal Services
8.0%
Education Management
3.7%
Financial Services
4.4%
 
Management Consulting
4.4%
Primary/Secondary Education
4.0%
E-Learning
3.4%
Hospitality
3.7%
 
Other
46.7%
Other
44.0%
Other
52.7%
Other
38.7%
GrooveHQ
Computer Software
26.7%
Internet
11.1%
Fund-Raising
6.7%
Marketing and Advertising
4.4%
Management Consulting
4.4%
Other
46.7%
HubSpot Service Hub
Marketing and Advertising
28.0%
Telecommunications
8.0%
Mechanical or Industrial Engineering
8.0%
Legal Services
8.0%
Primary/Secondary Education
4.0%
Other
44.0%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%
TeamSupport
Computer Software
26.6%
Information Technology and Services
21.0%
Internet
5.6%
Financial Services
4.4%
Hospitality
3.7%
Other
38.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Financial Services

We use this help desk to mostly via their API. We have created some custom integrations using other tools we already use. It is very available and their support team is very responsive when any issues might come up.

G2 User in Mechanical or Industrial Engineering

Most of the categories/fields are easily customizable on top of being intuitive. They also offer a complimentary onboarding period of a month!

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Lane E.
Administrator in Internet

Groove didn't have all of the features we needed. We needed a way for clients to view the current status of the tickets they had submitted.

G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 User in Hospitality

Been having issues with a customer Open Tickets refreshing

 
GrooveHQ
Most Helpful Favorable Review
G2 User in Financial Services

We use this help desk to mostly via their API. We have created some custom integrations using other tools we already use. It is very available and their support team is very responsive when any issues might come up.

Most Helpful Critical Review
Lane E.
Administrator in Internet

Groove didn't have all of the features we needed. We needed a way for clients to view the current status of the tickets they had submitted.

HubSpot Service Hub
Most Helpful Favorable Review
G2 User in Mechanical or Industrial Engineering

Most of the categories/fields are easily customizable on top of being intuitive. They also offer a complimentary onboarding period of a month!

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 User in Hospitality

Been having issues with a customer Open Tickets refreshing

Screenshots

 
1 of 4
2 of 4
3 of 4
4 of 4
1 of 4
2 of 4
3 of 4
4 of 4
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6

Videos

 No videos providedNo videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

GrooveHQ
No videos provided
HubSpot Service Hub
No videos provided
Freshdesk
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Request More InformationRequest More InformationAsk Service Hub a QuestionContact Service HubAsk Freshdesk a QuestionContact Freshdesk