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Compare GrooveHQ, HubSpot Service Hub, Freshdesk, and Kayako

Pricing

 
Groove Starter
$12
user/month
Service Hub Professional
$400
/month
Sprout
Free
for UNLIMITED agents
Inbox
$15
/agent/month
 
Groove Business
$22
user/month
Service Hub Starter
$50
/month
Blossom
$19
/ agent / month billed annually
Growth
$30
/agent/month
 
Groove Enterprise
$32
user/month
Service Hub Free
$0
Garden
$35
/ agent / month billed annually
Scale
$60
/agent/month
 
Service Hub Enterprise
$1,200
/month
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial Unavailable
Free Trial
Free Trial
GrooveHQ
Groove Starter
$12user/month
Groove Business
$22user/month
Groove Enterprise
$32user/month
Free Trial
HubSpot Service Hub
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Service Hub Enterprise
$1,200/month
Free Trial Unavailable
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
7.9
8.8
8.5
8.1
Ease of Use
Ease of Use
9.0
8.9
8.8
8.4
Ease of Setup
Ease of Setup
9.3
7.9
8.6
8.0
Ease of Admin
Ease of Admin
9.3
8.1
8.7
8.1
Quality of Support
Quality of Support
8.5
8.6
8.9
8.2
Ease of Doing Business With
Ease of Doing Business With
8.1
9.0
8.8
8.4
Product Direction (% positive)
Product Direction (% positive)
7.0
10.0
8.6
7.1
Meets Requirements
GrooveHQ
7.9
HubSpot Service Hub
8.8
Freshdesk
8.5
Kayako
8.1
Ease of Use
GrooveHQ
9.0
HubSpot Service Hub
8.9
Freshdesk
8.8
Kayako
8.4
Ease of Setup
GrooveHQ
9.3
HubSpot Service Hub
7.9
Freshdesk
8.6
Kayako
8.0
Ease of Admin
GrooveHQ
9.3
HubSpot Service Hub
8.1
Freshdesk
8.7
Kayako
8.1
Quality of Support
GrooveHQ
8.5
HubSpot Service Hub
8.6
Freshdesk
8.9
Kayako
8.2
Ease of Doing Business With
GrooveHQ
8.1
HubSpot Service Hub
9.0
Freshdesk
8.8
Kayako
8.4
Product Direction (% positive)
GrooveHQ
7.0
HubSpot Service Hub
10.0
Freshdesk
8.6
Kayako
7.1

Features

Ticket and Case Management
Workflow
GrooveHQ
8.5
HubSpot Service Hub
8.7
Freshdesk
8.4
Kayako
8.1
Response Automation
GrooveHQ
9.1
HubSpot Service Hub
9.0
Freshdesk
8.5
Kayako
8.4
SLA Management
GrooveHQ
8.6
HubSpot Service Hub
Not enough data available
Freshdesk
8.2
Kayako
8.0
Attachments/Screencasts
GrooveHQ
8.3
HubSpot Service Hub
7.0
Freshdesk
8.4
Kayako
7.5
Ticket Collaboration
GrooveHQ
8.7
HubSpot Service Hub
Not enough data available
Freshdesk
8.6
Kayako
8.5
Ticket creation user experience
GrooveHQ
9.2
HubSpot Service Hub
Not enough data available
Freshdesk
8.9
Kayako
8.8
Ticket response user experience
GrooveHQ
9.0
HubSpot Service Hub
Not enough data available
Freshdesk
8.8
Kayako
8.4
Knowledge Share
Knowledge Base
GrooveHQ
8.7
HubSpot Service Hub
8.3
Freshdesk
8.8
Kayako
9.0
Searchable Articles
GrooveHQ
8.9
HubSpot Service Hub
8.5
Freshdesk
8.6
Kayako
9.2
Community Forums
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Freshdesk
8.4
Kayako
8.7
Interactive FAQs & Forums
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Freshdesk
8.5
Kayako
8.6
Interaction
Web Portals
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Freshdesk
7.2
Kayako
9.1
Forum to Reponse
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Freshdesk
8.5
Kayako
8.2
Tickets and Tagging
GrooveHQ
9.8
HubSpot Service Hub
Not enough data available
Freshdesk
8.8
Kayako
9.3
Live Chat
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Freshdesk
8.8
Kayako
8.9
Communication Channels
Customer Portal
GrooveHQ
8.6
HubSpot Service Hub
Not enough data available
Freshdesk
8.6
Kayako
8.4
Email to Case
GrooveHQ
9.4
HubSpot Service Hub
9.0
Freshdesk
9.0
Kayako
8.7
Chat/Live Support
GrooveHQ
6.7
HubSpot Service Hub
Not enough data available
Freshdesk
8.5
Kayako
8.2
Social Integration
GrooveHQ
8.5
HubSpot Service Hub
Not enough data available
Freshdesk
8.2
Kayako
7.0
Call Center
Make, Receive, and Record Calls
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Freshdesk
8.3
Kayako
7.0
Customer and Contacts Database
GrooveHQ
8.7
HubSpot Service Hub
Not enough data available
Freshdesk
8.0
Kayako
7.6
Products and Version Tracking
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Freshdesk
8.2
Kayako
6.9
Call Scripting
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Freshdesk
8.2
Kayako
6.7
Interactive Voice Response (IVR)
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Freshdesk
8.4
Kayako
6.7
Self Service/Community
Forums
GrooveHQ
8.0
HubSpot Service Hub
Not enough data available
Freshdesk
8.3
Kayako
7.7
Knowledge Base
GrooveHQ
8.8
HubSpot Service Hub
8.0
Freshdesk
8.5
Kayako
7.9
Ideas/Feedback
GrooveHQ
8.3
HubSpot Service Hub
Not enough data available
Freshdesk
8.4
Kayako
7.2
Q&A
GrooveHQ
8.1
HubSpot Service Hub
Not enough data available
Freshdesk
8.6
Kayako
7.8
Reporting & Analytics
Social Monitoring
GrooveHQ
6.4
HubSpot Service Hub
Not enough data available
Freshdesk
8.2
Kayako
6.7
Reporting
GrooveHQ
6.9
HubSpot Service Hub
8.7
Freshdesk
7.8
Kayako
7.2
Dashboards
GrooveHQ
7.4
HubSpot Service Hub
9.0
Freshdesk
8.2
Kayako
7.7
Platform
ITIL Compliance
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Freshdesk
8.3
Kayako
7.7
Mobile User Support
GrooveHQ
4.0
HubSpot Service Hub
Not enough data available
Freshdesk
8.1
Kayako
7.7
Customization
GrooveHQ
6.7
HubSpot Service Hub
Not enough data available
Freshdesk
8.0
Kayako
7.8
User, Role, and Access Management
GrooveHQ
8.1
HubSpot Service Hub
Not enough data available
Freshdesk
8.5
Kayako
8.2
Internationalization
GrooveHQ
7.7
HubSpot Service Hub
Not enough data available
Freshdesk
8.1
Kayako
8.0
Performance & Reliability
GrooveHQ
7.1
HubSpot Service Hub
Not enough data available
Freshdesk
8.8
Kayako
8.6
Integration APIs
GrooveHQ
8.1
HubSpot Service Hub
Not enough data available
Freshdesk
8.2
Kayako
8.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
75.9%
61.1%
52.7%
56.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
24.1%
33.3%
36.4%
36.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
5.6%
10.9%
7.7%
GrooveHQ
Small-Business
75.9%
Mid-Market
24.1%
Enterprise
0%
HubSpot Service Hub
Small-Business
61.1%
Mid-Market
33.3%
Enterprise
5.6%
Freshdesk
Small-Business
52.7%
Mid-Market
36.4%
Enterprise
10.9%
Kayako
Small-Business
56.2%
Mid-Market
36.1%
Enterprise
7.7%

Reviewers' Industry

 
Computer Software
26.7%
Marketing and Advertising
28.0%
Information Technology and Services
20.4%
Information Technology and Services
23.8%
 
Internet
11.1%
Telecommunications
8.0%
Computer Software
13.9%
Computer Software
17.6%
 
Fund-Raising
6.7%
Mechanical or Industrial Engineering
8.0%
Internet
5.9%
Telecommunications
7.1%
 
Marketing and Advertising
4.4%
Legal Services
8.0%
Education Management
3.7%
Internet
5.2%
 
Management Consulting
4.4%
Primary/Secondary Education
4.0%
E-Learning
3.4%
Marketing and Advertising
3.8%
 
Other
46.7%
Other
44.0%
Other
52.7%
Other
42.4%
GrooveHQ
Computer Software
26.7%
Internet
11.1%
Fund-Raising
6.7%
Marketing and Advertising
4.4%
Management Consulting
4.4%
Other
46.7%
HubSpot Service Hub
Marketing and Advertising
28.0%
Telecommunications
8.0%
Mechanical or Industrial Engineering
8.0%
Legal Services
8.0%
Primary/Secondary Education
4.0%
Other
44.0%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%
Kayako
Information Technology and Services
23.8%
Computer Software
17.6%
Telecommunications
7.1%
Internet
5.2%
Marketing and Advertising
3.8%
Other
42.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Information Services

Simple to integrate; clean interface; tight Gmail integration

G2 User in Mechanical or Industrial Engineering

Most of the categories/fields are easily customizable on top of being intuitive. They also offer a complimentary onboarding period of a month!

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Fund-Raising

At first, Groove seemed like a "cheap" product compared to other CRM's. It has quite a few interesting API integrations but not something over the top. Realy bad reporting but hopefully this will be improved once the new version comes out.

G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
GrooveHQ
Most Helpful Favorable Review
G2 User in Information Services

Simple to integrate; clean interface; tight Gmail integration

Most Helpful Critical Review
G2 User in Fund-Raising

At first, Groove seemed like a "cheap" product compared to other CRM's. It has quite a few interesting API integrations but not something over the top. Realy bad reporting but hopefully this will be improved once the new version comes out.

HubSpot Service Hub
Most Helpful Favorable Review
G2 User in Mechanical or Industrial Engineering

Most of the categories/fields are easily customizable on top of being intuitive. They also offer a complimentary onboarding period of a month!

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Kayako
Most Helpful Favorable Review
Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Most Helpful Critical Review
G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Screenshots

 
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Videos

 No videos providedNo videos provided

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

GrooveHQ
No videos provided
HubSpot Service Hub
No videos provided
Freshdesk
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Request More InformationRequest More InformationAsk Service Hub a QuestionContact Service HubAsk Freshdesk a QuestionContact FreshdeskAsk Kayako a QuestionContact Kayako
 
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HubSpot Service Hub
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Freshdesk
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Kayako
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