Compare GrooveHQ, HubSpot Service Hub, Freshdesk, and HappyFox

Pricing

 
Groove Starter
$12
user/month
Service Hub Enterprise
$1,200
/month
Sprout
Free
for UNLIMITED agents
Mighty
$29
per staff / month
 
Groove Business
$22
user/month
Service Hub Professional
$400
/month
Blossom
$19
/ agent / month billed annually
Enterprise
$69
per staff / month
 
Groove Enterprise
$32
user/month
Service Hub Starter
$50
/month
Garden
$35
/ agent / month billed annually
Fantastic
$49
per staff / month
 
Service Hub Free
$0
Estate
$49
/ agent / month billed annually
Enterprise Plus
$89
per staff / month
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial Unavailable
Free Trial
Free Trial Unavailable
GrooveHQ
Groove Starter
$12user/month
Groove Business
$22user/month
Groove Enterprise
$32user/month
Free Trial
HubSpot Service Hub
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Free Trial Unavailable
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
HappyFox
Mighty
$29per staff / month
Enterprise
$69per staff / month
Fantastic
$49per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
7.9
8.9
8.5
8.9
Ease of Use
Ease of Use
9.0
9.1
8.8
9.3
Ease of Setup
Ease of Setup
9.3
8.2
8.6
8.9
Ease of Admin
Ease of Admin
9.3
8.2
8.7
9.1
Quality of Support
Quality of Support
8.5
8.7
8.9
9.2
Ease of Doing Business With
Ease of Doing Business With
8.1
8.9
8.8
9.3
Product Direction (% positive)
Product Direction (% positive)
7.0
10.0
8.7
9.2
Meets Requirements
GrooveHQ
7.9
HubSpot Service Hub
8.9
Freshdesk
8.5
HappyFox
8.9
Ease of Use
GrooveHQ
9.0
HubSpot Service Hub
9.1
Freshdesk
8.8
HappyFox
9.3
Ease of Setup
GrooveHQ
9.3
HubSpot Service Hub
8.2
Freshdesk
8.6
HappyFox
8.9
Ease of Admin
GrooveHQ
9.3
HubSpot Service Hub
8.2
Freshdesk
8.7
HappyFox
9.1
Quality of Support
GrooveHQ
8.5
HubSpot Service Hub
8.7
Freshdesk
8.9
HappyFox
9.2
Ease of Doing Business With
GrooveHQ
8.1
HubSpot Service Hub
8.9
Freshdesk
8.8
HappyFox
9.3
Product Direction (% positive)
GrooveHQ
7.0
HubSpot Service Hub
10.0
Freshdesk
8.7
HappyFox
9.2

Features

Ticket and Case Management
Ticket creation user experience
GrooveHQ
9.2
HubSpot Service Hub
Not enough data available
Freshdesk
8.9
HappyFox
9.2
Ticket response user experience
GrooveHQ
9.0
HubSpot Service Hub
9.2
Freshdesk
8.8
HappyFox
9.1
Workflow
GrooveHQ
8.5
HubSpot Service Hub
8.5
Freshdesk
8.4
HappyFox
8.8
Response Automation
GrooveHQ
9.1
HubSpot Service Hub
8.5
Freshdesk
8.4
HappyFox
8.9
SLA Management
GrooveHQ
8.6
HubSpot Service Hub
Not enough data available
Freshdesk
8.2
HappyFox
8.6
Attachments/Screencasts
GrooveHQ
8.3
HubSpot Service Hub
6.9
Freshdesk
8.4
HappyFox
8.4
Ticket Collaboration
GrooveHQ
8.7
HubSpot Service Hub
Not enough data available
Freshdesk
8.6
HappyFox
8.9
Knowledge Share
Knowledge Base
GrooveHQ
8.7
HubSpot Service Hub
8.2
Freshdesk
8.8
HappyFox
8.6
Searchable Articles
GrooveHQ
8.9
HubSpot Service Hub
8.3
Freshdesk
8.6
HappyFox
8.9
Community Forums
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Freshdesk
8.5
HappyFox
Not enough data available
Interactive FAQs & Forums
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Freshdesk
8.5
HappyFox
Not enough data available
Interaction
Web Portals
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Freshdesk
7.2
HappyFox
7.7
Forum to Reponse
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Freshdesk
8.5
HappyFox
8.2
Tickets and Tagging
GrooveHQ
9.8
HubSpot Service Hub
Not enough data available
Freshdesk
8.8
HappyFox
9.4
Live Chat
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Freshdesk
8.8
HappyFox
8.1
Communication Channels
Customer Portal
GrooveHQ
8.6
HubSpot Service Hub
Not enough data available
Freshdesk
8.6
HappyFox
9.0
Email to Case
GrooveHQ
9.4
HubSpot Service Hub
9.3
Freshdesk
8.9
HappyFox
9.2
Chat/Live Support
GrooveHQ
6.7
HubSpot Service Hub
Not enough data available
Freshdesk
8.5
HappyFox
8.9
Social Integration
GrooveHQ
8.5
HubSpot Service Hub
Not enough data available
Freshdesk
8.2
HappyFox
8.5
Call Center
Make, Receive, and Record Calls
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Freshdesk
8.3
HappyFox
Not enough data available
Customer and Contacts Database
GrooveHQ
8.7
HubSpot Service Hub
Not enough data available
Freshdesk
8.0
HappyFox
8.5
Products and Version Tracking
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Freshdesk
8.3
HappyFox
8.6
Call Scripting
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Freshdesk
8.2
HappyFox
Not enough data available
Interactive Voice Response (IVR)
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Freshdesk
8.4
HappyFox
Not enough data available
Self Service/Community
Forums
GrooveHQ
8.0
HubSpot Service Hub
Not enough data available
Freshdesk
8.3
HappyFox
8.1
Knowledge Base
GrooveHQ
8.8
HubSpot Service Hub
7.4
Freshdesk
8.5
HappyFox
8.4
Ideas/Feedback
GrooveHQ
8.3
HubSpot Service Hub
Not enough data available
Freshdesk
8.4
HappyFox
8.7
Q&A
GrooveHQ
8.1
HubSpot Service Hub
Not enough data available
Freshdesk
8.5
HappyFox
8.7
Reporting & Analytics
Social Monitoring
GrooveHQ
6.4
HubSpot Service Hub
Not enough data available
Freshdesk
8.2
HappyFox
8.3
Reporting
GrooveHQ
6.9
HubSpot Service Hub
9.0
Freshdesk
7.9
HappyFox
8.4
Dashboards
GrooveHQ
7.4
HubSpot Service Hub
8.5
Freshdesk
8.2
HappyFox
8.6
Platform
Mobile User Support
GrooveHQ
4.0
HubSpot Service Hub
7.3
Freshdesk
8.1
HappyFox
7.5
ITIL Compliance
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Freshdesk
8.3
HappyFox
9.1
Customization
GrooveHQ
6.7
HubSpot Service Hub
Not enough data available
Freshdesk
8.0
HappyFox
8.3
User, Role, and Access Management
GrooveHQ
8.1
HubSpot Service Hub
Not enough data available
Freshdesk
8.5
HappyFox
8.7
Internationalization
GrooveHQ
7.7
HubSpot Service Hub
Not enough data available
Freshdesk
8.1
HappyFox
9.2
Performance & Reliability
GrooveHQ
7.1
HubSpot Service Hub
Not enough data available
Freshdesk
8.8
HappyFox
9.2
Integration APIs
GrooveHQ
8.1
HubSpot Service Hub
Not enough data available
Freshdesk
8.2
HappyFox
8.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
75.9%
65.4%
52.5%
45.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
24.1%
30.8%
36.6%
39.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
3.8%
10.9%
15.2%
GrooveHQ
Small-Business
75.9%
Mid-Market
24.1%
Enterprise
0%
HubSpot Service Hub
Small-Business
65.4%
Mid-Market
30.8%
Enterprise
3.8%
Freshdesk
Small-Business
52.5%
Mid-Market
36.6%
Enterprise
10.9%
HappyFox
Small-Business
45.5%
Mid-Market
39.4%
Enterprise
15.2%

Reviewers' Industry

 
Computer Software
26.7%
Marketing and Advertising
21.2%
Information Technology and Services
20.4%
Information Technology and Services
14.6%
 
Internet
11.1%
Telecommunications
9.1%
Computer Software
13.9%
Computer Software
12.0%
 
Fund-Raising
6.7%
Mechanical or Industrial Engineering
6.1%
Internet
5.8%
Higher Education
6.3%
 
Marketing and Advertising
4.4%
Legal Services
6.1%
Education Management
3.7%
Real Estate
3.8%
 
Management Consulting
4.4%
Education Management
6.1%
E-Learning
3.4%
Education Management
3.8%
 
Other
46.7%
Other
51.5%
Other
52.9%
Other
59.5%
GrooveHQ
Computer Software
26.7%
Internet
11.1%
Fund-Raising
6.7%
Marketing and Advertising
4.4%
Management Consulting
4.4%
Other
46.7%
HubSpot Service Hub
Marketing and Advertising
21.2%
Telecommunications
9.1%
Mechanical or Industrial Engineering
6.1%
Legal Services
6.1%
Education Management
6.1%
Other
51.5%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.8%
Education Management
3.7%
E-Learning
3.4%
Other
52.9%
HappyFox
Information Technology and Services
14.6%
Computer Software
12.0%
Higher Education
6.3%
Real Estate
3.8%
Education Management
3.8%
Other
59.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Mary G.
User in Marketing and Advertising

Groove makes it easy to login, check tickets, and quickly answer.

G2 User

The service hub is great because it is the final piece to the puzzle. It puts everything in one place.

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Non-Profit Organization Management

No way to separate everything. Gets busy because no good flowing pipeline. It gets cluttered and call to actions for clients can get messy.

G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

 
GrooveHQ
Most Helpful Favorable Review
Mary G.
User in Marketing and Advertising

Groove makes it easy to login, check tickets, and quickly answer.

Most Helpful Critical Review
G2 User in Non-Profit Organization Management

No way to separate everything. Gets busy because no good flowing pipeline. It gets cluttered and call to actions for clients can get messy.

HubSpot Service Hub
Most Helpful Favorable Review
G2 User

The service hub is great because it is the final piece to the puzzle. It puts everything in one place.

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

HappyFox
Most Helpful Favorable Review
Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

Most Helpful Critical Review
Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

Screenshots

 
1 of 4
2 of 4
3 of 4
4 of 4
1 of 4
2 of 4
3 of 4
4 of 4
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6

Videos

 No videos providedNo videos provided
No videos provided
GrooveHQ
No videos provided
HubSpot Service Hub
No videos provided
Freshdesk
HappyFox
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
GrooveHQ
No downloads provided
HubSpot Service Hub
No downloads provided
HappyFox
No downloads provided
Request More InformationRequest More InformationAsk Service Hub a QuestionContact Service HubAsk Freshdesk a QuestionContact FreshdeskAsk HappyFox a QuestionContact HappyFox