Compare GrooveHQ vs HubSpot Service Hub

See this
comparison of GrooveHQ vs. HubSpot Service Hub
based on data from user reviews. GrooveHQ rates 4.2/5 stars with 30 reviews. HubSpot Service Hub rates 4.3/5 stars with 26 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Groove Starter
$12
user/month
Service Hub Professional
$400
/month
 
Groove Business
$22
user/month
Service Hub Starter
$50
/month
 
Groove Enterprise
$32
user/month
Service Hub Free
$0
 
Service Hub Enterprise
$1,200
/month
 
Free Trial
Free Trial Unavailable
GrooveHQ
Groove Starter
$12user/month
Groove Business
$22user/month
Groove Enterprise
$32user/month
Free Trial
HubSpot Service Hub
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Service Hub Enterprise
$1,200/month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
7.9
8.9
Ease of Use
Ease of Use
9.0
9.1
Ease of Setup
Ease of Setup
9.3
8.2
Ease of Admin
Ease of Admin
9.3
8.2
Quality of Support
Quality of Support
8.5
8.7
Ease of Doing Business With
Ease of Doing Business With
8.1
8.9
Product Direction (% positive)
Product Direction (% positive)
7.0
10.0
Meets Requirements
GrooveHQ
7.9
HubSpot Service Hub
8.9
Ease of Use
GrooveHQ
9.0
HubSpot Service Hub
9.1
Ease of Setup
GrooveHQ
9.3
HubSpot Service Hub
8.2
Ease of Admin
GrooveHQ
9.3
HubSpot Service Hub
8.2
Quality of Support
GrooveHQ
8.5
HubSpot Service Hub
8.7
Ease of Doing Business With
GrooveHQ
8.1
HubSpot Service Hub
8.9
Product Direction (% positive)
GrooveHQ
7.0
HubSpot Service Hub
10.0

Features

Ticket and Case Management
Ticket creation user experience
GrooveHQ
9.2
HubSpot Service Hub
Not enough data available
Ticket response user experience
GrooveHQ
9.0
HubSpot Service Hub
9.2
Workflow
GrooveHQ
8.5
HubSpot Service Hub
8.5
Response Automation
GrooveHQ
9.1
HubSpot Service Hub
8.5
SLA Management
GrooveHQ
8.6
HubSpot Service Hub
Not enough data available
Attachments/Screencasts
GrooveHQ
8.3
HubSpot Service Hub
6.9
Ticket Collaboration
GrooveHQ
8.7
HubSpot Service Hub
Not enough data available
Knowledge Share
Knowledge Base
GrooveHQ
8.7
HubSpot Service Hub
8.2
Searchable Articles
GrooveHQ
8.9
HubSpot Service Hub
8.3
Community Forums
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Interactive FAQs & Forums
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Interaction
Web Portals
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Forum to Reponse
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Tickets and Tagging
GrooveHQ
9.8
HubSpot Service Hub
Not enough data available
Live Chat
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Communication Channels
Customer Portal
GrooveHQ
8.6
HubSpot Service Hub
Not enough data available
Email to Case
GrooveHQ
9.4
HubSpot Service Hub
9.3
Chat/Live Support
GrooveHQ
6.7
HubSpot Service Hub
Not enough data available
Social Integration
GrooveHQ
8.5
HubSpot Service Hub
Not enough data available
Call Center
Make, Receive, and Record Calls
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Customer and Contacts Database
GrooveHQ
8.7
HubSpot Service Hub
Not enough data available
Products and Version Tracking
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Call Scripting
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Interactive Voice Response (IVR)
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Self Service/Community
Forums
GrooveHQ
8.0
HubSpot Service Hub
Not enough data available
Knowledge Base
GrooveHQ
8.8
HubSpot Service Hub
7.4
Ideas/Feedback
GrooveHQ
8.3
HubSpot Service Hub
Not enough data available
Q&A
GrooveHQ
8.1
HubSpot Service Hub
Not enough data available
Reporting & Analytics
Social Monitoring
GrooveHQ
6.4
HubSpot Service Hub
Not enough data available
Reporting
GrooveHQ
6.9
HubSpot Service Hub
9.0
Dashboards
GrooveHQ
7.4
HubSpot Service Hub
8.5
Platform
Mobile User Support
GrooveHQ
4.0
HubSpot Service Hub
7.3
ITIL Compliance
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Customization
GrooveHQ
6.7
HubSpot Service Hub
Not enough data available
User, Role, and Access Management
GrooveHQ
8.1
HubSpot Service Hub
Not enough data available
Internationalization
GrooveHQ
7.7
HubSpot Service Hub
Not enough data available
Performance & Reliability
GrooveHQ
7.1
HubSpot Service Hub
Not enough data available
Integration APIs
GrooveHQ
8.1
HubSpot Service Hub
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
75.9%
65.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
24.1%
30.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
3.8%
GrooveHQ
Small-Business
75.9%
Mid-Market
24.1%
Enterprise
0%
HubSpot Service Hub
Small-Business
65.4%
Mid-Market
30.8%
Enterprise
3.8%

Reviewers' Industry

 
Computer Software
26.7%
Marketing and Advertising
21.2%
 
Internet
11.1%
Telecommunications
9.1%
 
Fund-Raising
6.7%
Mechanical or Industrial Engineering
6.1%
 
Marketing and Advertising
4.4%
Legal Services
6.1%
 
Management Consulting
4.4%
Education Management
6.1%
 
Other
46.7%
Other
51.5%
GrooveHQ
Computer Software
26.7%
Internet
11.1%
Fund-Raising
6.7%
Marketing and Advertising
4.4%
Management Consulting
4.4%
Other
46.7%
HubSpot Service Hub
Marketing and Advertising
21.2%
Telecommunications
9.1%
Mechanical or Industrial Engineering
6.1%
Legal Services
6.1%
Education Management
6.1%
Other
51.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Information Services

Simple to integrate; clean interface; tight Gmail integration

G2 User

it's easy to use- much easier than our previous agency management system

Most Helpful Critical Review
Most Helpful Critical Review
Lane E.
Administrator in Internet

Groove didn't have all of the features we needed. We needed a way for clients to view the current status of the tickets they had submitted.

G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

 
GrooveHQ
Most Helpful Favorable Review
G2 User in Information Services

Simple to integrate; clean interface; tight Gmail integration

Most Helpful Critical Review
Lane E.
Administrator in Internet

Groove didn't have all of the features we needed. We needed a way for clients to view the current status of the tickets they had submitted.

HubSpot Service Hub
Most Helpful Favorable Review
G2 User

it's easy to use- much easier than our previous agency management system

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Screenshots

 
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Downloads

 No downloads providedNo downloads provided
GrooveHQ
No downloads provided
HubSpot Service Hub
No downloads provided
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