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Compare GrooveHQ and Help Scout 
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At a Glance
Market Segments
Small-Business (77.2% of reviews)
Small-Business (62.3% of reviews)
Entry-Level Pricing
$15.00 1 User Per Month
$0.00 5 Users Per Month
GrooveHQ
Star Rating
(194)4.6 out of 5
Market Segments
Small-Business (77.2% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00 1 User Per Month
Browse all 4 pricing plansHelp Scout
Star Rating
(417)4.4 out of 5
Market Segments
Small-Business (62.3% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 5 Users Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that GrooveHQ excels in its multi-channel coverage with a score of 9.8, allowing seamless integration across various platforms, while Help Scout, with a score of 8.5, offers decent coverage but lacks some of the flexibility that GrooveHQ provides.
- Reviewers mention that GrooveHQ's ticket creation user experience is rated at 9.3, making it intuitive and user-friendly, whereas Help Scout, with a score of 9.2, is slightly less streamlined, which can affect efficiency in high-volume environments.
- G2 users highlight GrooveHQ's superior response automation capabilities, scoring 9.0 compared to Help Scout's 8.6, indicating that GrooveHQ offers more robust tools for automating responses, which can save time for support teams.
- Users on G2 appreciate GrooveHQ's ticket collaboration features, scoring 9.2, which facilitate teamwork effectively, while Help Scout's score of 8.9 suggests it may not support collaborative efforts as robustly, potentially hindering team dynamics.
- Reviewers mention that GrooveHQ's self-service experience, particularly its knowledge base, is rated at 8.7, providing users with comprehensive resources, while Help Scout matches this score but lacks some of the advanced search functionalities that GrooveHQ offers.
- Users say that GrooveHQ's customization options are rated at 8.1, allowing for tailored experiences, whereas Help Scout's score of 7.8 indicates it may have limitations in this area, which could impact user satisfaction for teams needing specific configurations.
Pricing
Entry-Level Pricing
GrooveHQ
Starter
$15.00
1 User Per Month
Perfect for small teams
- 1 Mailbox
- Knowledge Base
- Web widget
Help Scout
Free
$0.00
5 Users Per Month
Limited to 100 contacts per month and 5 users.
- Up to 5 users
- 1 Inbox
- 10 Saved replies
Free Trial
GrooveHQ
Free Trial is available
Help Scout
Free Trial is available
Ratings
Meets Requirements
8.9
161
8.7
315
Ease of Use
9.4
161
9.2
319
Ease of Setup
9.4
83
9.2
163
Ease of Admin
9.3
78
9.1
163
Quality of Support
9.2
149
9.1
289
Has the product been a good partner in doing business?
9.1
75
9.1
156
Product Direction (% positive)
8.7
150
8.2
303
Features by Category
Ticket and Case Management
9.3
74
|
Verified
9.2
175
|
Verified
9.3
78
|
Verified
9.2
174
|
Verified
8.9
78
|
Verified
8.6
188
|
Verified
9.0
69
|
Verified
8.6
164
8.7
44
|
Verified
Feature Not Available
8.8
79
|
Verified
8.7
176
|
Verified
9.2
75
|
Verified
8.9
175
|
Verified
8.5
55
8.2
99
Generative AI
8.5
13
5.2
7
8.6
12
6.1
6
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Feature Not Available
Feature Not Available
9.3
73
|
Verified
9.2
166
|
Verified
8.4
40
7.7
101
|
Verified
8.2
39
|
Verified
7.7
61
7.8
26
|
Verified
6.8
28
|
Verified
Platform
7.2
47
|
Verified
7.5
39
8.1
66
|
Verified
7.7
90
|
Verified
8.8
67
|
Verified
8.6
104
|
Verified
8.9
51
|
Verified
8.5
78
|
Verified
7.8
67
|
Verified
8.1
144
|
Verified
8.2
70
|
Verified
8.2
151
|
Verified
Channels
Not enough data
9.7
10
Not enough data
8.6
7
Not enough data
8.1
6
Design
Not enough data
7.7
8
Not enough data
8.8
7
Not enough data
8.5
11
Not enough data
9.1
11
Not enough data
9.3
10
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
8.3
57
Not enough data
8.5
31
Not enough data
8.7
33
Not enough data
8.4
36
Support Automation
Not enough data
8.4
36
Not enough data
8.8
42
Not enough data
8.4
34
Not enough data
9.0
36
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Sorting & Filtering
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Time Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Management
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
9.0
29
|
Verified
Not enough data
8.9
30
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
22
|
Verified
Not enough data
Feature Not Available
Internal Use
8.1
66
|
Verified
7.7
90
|
Verified
Not enough data
8.7
29
|
Verified
Not enough data
7.9
18
|
Verified
Not enough data
9.0
32
|
Verified
Not enough data
9.5
30
|
Verified
Not enough data
8.4
30
|
Verified
Generative AI
8.8
10
Not enough data
Self-Service Experience
8.7
50
8.7
107
8.8
47
8.3
103
Feature Not Available
Feature Not Available
7.8
30
8.3
26
8.9
38
8.5
29
Self-Service Platform
8.5
40
8.8
28
8.4
38
8.7
31
8.4
21
Feature Not Available
8.7
38
8.7
29
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
GrooveHQ and Help Scout are categorized as Help Desk, Customer Self-Service, and Shared Inbox
Unique Categories
GrooveHQ has no unique categories
Help Scout is categorized as Digital Customer Service Platforms, Conversational Support, Customer Communications Management, Live Chat, and Email Management
Reviews
Reviewers' Company Size
GrooveHQ
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Help Scout
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
13.5%
Information Technology and Services
10.4%
Marketing and Advertising
7.8%
Retail
4.1%
Health, Wellness and Fitness
3.6%
Other
60.6%
Computer Software
20.4%
Information Technology and Services
9.9%
Internet
7.6%
Marketing and Advertising
4.4%
Retail
4.2%
Other
53.4%
Alternatives
Discussions
GrooveHQ has no discussions with answers
What should I look for in a ticketing system?
2 Comments
AG
Help Scout recently announced a new integration with messenger, which is great news for their users. However, I find it disappointing that this integration...Read more
Why sometimes the messages are not merged by themself?
2 Comments
AG
Hey Oliver,
I'm Anthony. A member of Help Scout's support team.
If you still have questions about messages within Help Scout, please reach out and I'd...Read more
Do you have a mobile app?
1 Comment
BD
Yes, search "Help Scout" in your device's application store. Read more
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