Compare GrooveHQ and Help Scout 
At a Glance
Market Segments
Small-Business (77.2% of reviews)
Small-Business (62.2% of reviews)
Entry-Level Pricing
$15.00 1 User Per Month
$0.00 5 Users Per Month
GrooveHQ
Star Rating
(194)4.6 out of 5
Market Segments
Small-Business (77.2% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00 1 User Per Month
Browse all 4 pricing plansHelp Scout
Star Rating
(425)4.4 out of 5
Market Segments
Small-Business (62.2% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 5 Users Per Month
Free Trial is available
Browse all 5 pricing plansGrooveHQ vs Help Scout
When assessing the two solutions, reviewers found GrooveHQ easier to use, set up, and administer. However, reviewers felt that both vendors make it equally easy to do business overall.
- Reviewers felt that GrooveHQ meets the needs of their business better than Help Scout.
- When comparing quality of ongoing product support, reviewers felt that GrooveHQ is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of GrooveHQ over Help Scout.
Pricing
Entry-Level Pricing
GrooveHQ
Starter
$15.00
1 User Per Month
Perfect for small teams
- 1 Mailbox
- Knowledge Base
- Web widget
Help Scout
Free
$0.00
5 Users Per Month
Limited to 100 contacts per month and 5 users.
- Up to 5 users
- 1 Inbox
- 10 Saved replies
Free Trial
GrooveHQ
Free Trial is available
Help Scout
Free Trial is available
Ratings
Meets Requirements
8.9
161
8.7
322
Ease of Use
9.4
161
9.2
326
Ease of Setup
9.4
83
9.1
168
Ease of Admin
9.3
78
9.1
166
Quality of Support
9.2
149
9.0
296
Has the product been a good partner in doing business?
9.1
75
9.1
160
Product Direction (% positive)
8.7
150
8.2
310
Features by Category
Ticket and Case Management
9.3
74
|
Verified
9.2
177
|
Verified
9.3
78
|
Verified
9.2
177
|
Verified
8.9
78
|
Verified
8.6
192
|
Verified
9.0
69
|
Verified
8.6
166
8.7
44
|
Verified
Feature Not Available
8.8
79
|
Verified
8.6
178
|
Verified
9.2
75
|
Verified
8.9
180
|
Verified
8.5
55
8.2
99
Generative AI
8.5
13
5.2
7
8.6
12
6.1
6
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Feature Not Available
Feature Not Available
9.3
73
|
Verified
9.2
170
|
Verified
8.4
40
7.7
105
|
Verified
8.2
39
|
Verified
7.7
61
7.8
26
|
Verified
6.8
28
|
Verified
Platform
7.2
47
|
Verified
7.5
39
8.1
66
|
Verified
7.7
91
|
Verified
8.8
67
|
Verified
8.6
104
|
Verified
8.9
51
|
Verified
8.5
80
|
Verified
7.8
67
|
Verified
8.1
146
|
Verified
8.2
70
|
Verified
8.2
151
|
Verified
Channels
Not enough data
9.7
10
Not enough data
8.6
7
Not enough data
8.1
6
Design
Not enough data
7.7
8
Not enough data
8.8
7
Not enough data
8.5
11
Not enough data
9.1
11
Not enough data
9.3
10
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
8.3
57
Not enough data
8.5
31
Not enough data
8.7
33
Not enough data
8.4
36
Support Automation
Not enough data
8.4
36
Not enough data
8.8
42
Not enough data
8.4
34
Not enough data
9.0
36
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Sorting & Filtering
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Time Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Management
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
8.9
30
|
Verified
Not enough data
8.9
32
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
22
|
Verified
Not enough data
Feature Not Available
Internal Use
8.1
66
|
Verified
7.7
91
|
Verified
Not enough data
8.7
29
|
Verified
Not enough data
7.9
18
|
Verified
Not enough data
9.1
35
|
Verified
Not enough data
9.5
33
|
Verified
Not enough data
8.4
30
|
Verified
Generative AI
8.8
10
Not enough data
Self-Service Experience
8.7
50
8.7
108
8.8
47
8.3
103
Feature Not Available
Feature Not Available
7.8
30
8.3
26
8.9
38
8.5
29
Self-Service Platform
8.5
40
8.8
28
8.4
38
8.7
31
8.4
21
Feature Not Available
8.7
38
8.7
29
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
GrooveHQ and Help Scout are categorized as Help Desk, Customer Self-Service, and Shared Inbox
Unique Categories
GrooveHQ has no unique categories
Help Scout is categorized as Digital Customer Service Platforms, Conversational Support, Customer Communications Management, Live Chat, and Email Management
Reviews
Reviewers' Company Size
GrooveHQ
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Help Scout
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
13.5%
Information Technology and Services
10.4%
Marketing and Advertising
7.8%
Retail
4.1%
Health, Wellness and Fitness
3.6%
Other
60.6%
Computer Software
21.1%
Information Technology and Services
9.9%
Internet
7.5%
Marketing and Advertising
4.4%
Retail
4.1%
Other
53.0%
Alternatives
Discussions
GrooveHQ has no discussions with answers
What should I look for in a ticketing system?
2 Comments
AG
What you're looking for in a ticketing system is going to depend on your specific processes for reactively and proactively supporting your customers.
I...Read more
Why sometimes the messages are not merged by themself?
2 Comments
DP
I think you need to contact support as I do not have had this issue in the last 3 years (+4100 conversations currently recorded).Read more
Is Helpscout a CRM?
1 Comment
BW
No. Help Scout is an excellent tool for answering customer questions. It can be powerfully integrated with a CRM by syncing Help Scout information back to...Read more
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