Link copied to clipboard # Help Scout vs Helply Comparison - What are their main differences? Share [ Export ](/compare/help-scout/groovehq-helply/export.csv) Help ScoutGrooveHQ[+ Add Product](#) Pricing **Help Scout** Free Trial **$30.00** per\_user Per Month · Standard **$54.00** per\_user Per Month · Plus **$90.00** per\_user Per Month · Pro **Helply** Free Trial **Starting at $49.00** Per Month · 500 credits **Starting at $399.00** Per Month · 7,000 credits **Starting at $1,549.00** Per Month · 32,000 credits **Contact Us** · Volume / Enterprise Show more **Pricing Insights** from reviews Perceived Cost **Help Scout** $$$$$ **Helply** $$$$$ Average Discount **Help Scout** 13%5% more **Helply** 8% Uncover valuable pricing insights from real user feedback to improve your shopping experience. See it for free Time to Implement **Help Scout** 6 months Based on 100 responses **Helply** 6 months Based on 100 responses Return on Investment **Help Scout** 6 months Based on 100 responses **Helply** 6 months Based on 100 responses ![Help Scout](https://images.g2crowd.com/uploads/product/hd_favicon/0c1172f9215269c879ddfb93247db6eb/help-scout.svg "Help Scout") ![Helply](https://images.g2crowd.com/uploads/product/hd_favicon/ed16f54d6597ae7544a28297f664e1be/groovehq-helply.svg "Helply") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Help Scout** [ Ease of Use (14) ](https://www.g2.com/products/help-scout/reviews?filters%5Bsentiment_snippet%5D=1886246&qs=pros-and-cons#reviews)[ Features (11) ](https://www.g2.com/products/help-scout/reviews?filters%5Bsentiment_snippet%5D=1886108&qs=pros-and-cons#reviews)[ Lack of Features (8) ](https://www.g2.com/products/help-scout/reviews?filters%5Bsentiment_snippet%5D=1888195&qs=pros-and-cons#reviews)[ Limited Features (7) ](https://www.g2.com/products/help-scout/reviews?filters%5Bsentiment_snippet%5D=1888295&qs=pros-and-cons#reviews) **Helply** [ Customer Support (2) ](https://www.g2.com/products/groovehq-helply/reviews?filters%5Bsentiment_snippet%5D=1153418&qs=pros-and-cons#reviews)[ Helpful (2) ](https://www.g2.com/products/groovehq-helply/reviews?filters%5Bsentiment_snippet%5D=1153328&qs=pros-and-cons#reviews)[ Chat Functionality Issues (1) ](https://www.g2.com/products/groovehq-helply/reviews?filters%5Bsentiment_snippet%5D=1155636&qs=pros-and-cons#reviews)[ Comment Issues (1) ](https://www.g2.com/products/groovehq-helply/reviews?filters%5Bsentiment_snippet%5D=1153300&qs=pros-and-cons#reviews) Integrations **Help Scout** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_50828ef2b93af30b29edd9061533c3b9/activecampaign.jpg "Product Avatar Image") ActiveCampaign ](https://www.g2.com/products/activecampaign/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_da24ab8969ae1c7989ab7867d0dd2142/aircall.png "Product Avatar Image") Aircall ](https://www.g2.com/products/aircall/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_831d090b72307cdc41ac4c8e2f6b181e/appfollow.png "Product Avatar Image") AppFollow ](https://www.g2.com/products/appfollow/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2a3c6c39bf8b8eb277cfcd42d9bbca1e/asana.png "Product Avatar Image") Asana ](https://www.g2.com/products/asana/reviews)[ View all ](https://www.g2.com/products/help-scout/integrations) **Helply** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0a4a2dc72d9845572b4287b1777614bf/gravity-forms.jpg "Product Avatar Image") Gravity Forms ](https://www.g2.com/products/gravity-forms/reviews)[ View all ](https://www.g2.com/products/groovehq-helply/integrations) Screenshots **Help Scout** ![Help Scout screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1393072/One-unified-platform.png) **Helply** ![Helply screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1963190/01-helply-platform-overview.png) **Ratings** from reviews Meets Requirements **Help Scout** **8.7** /10 Based on 329 responses **Helply** **8.9** /10 Based on 161 responses Ease of Use **Help Scout** **9.2** /10 Based on 334 responses **Helply** **9.4** /10 Based on 161 responses Ease of Setup **Help Scout** **9.2** /10 Based on 176 responses **Helply** **9.4** /10 Based on 83 responses Ease of Admin **Help Scout** **9.1** /10 Based on 170 responses **Helply** **9.3** /10 Based on 78 responses Quality of Support **Help Scout** **9.0** /10 Based on 302 responses **Helply** **9.2** /10 Based on 149 responses Has the product been a good partner in doing business? **Help Scout** **9.1** /10 Based on 164 responses **Helply** **9.1** /10 Based on 75 responses Product Direction (% positive) **Help Scout** **8.2** /10 Based on 316 responses **Helply** **8.7** /10 Based on 150 responses **Features** ratings from reviews Help Desk **8.2** /10 Based on 228 responses **8.6** /10 Based on 101 responses Shared Inbox **8.9** /10 Based on 67 responses **8.9** /10 Based on 78 responses Customer Self-Service **8.6** /10 Based on 129 responses **8.6** /10 Based on 64 responses Uncover more feature rated insights from real users to improve your shopping experience. See it for free Customer Communications Management **8.7** /10 Based on 16 responses Not enough data Conversational Support **8.6** /10 Based on 70 responses Not enough data Live Chat **8.5** /10 Based on 137 responses Not enough data User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 61.4% Mid-Market(51-1000 emp.) 34.0% Enterprise(\> 1000 emp.) 4.6% Small-Business(50 or fewer emp.) 61.4% Mid-Market(51-1000 emp.) 34.0% Enterprise(\> 1000 emp.) 4.6% Small-Business(50 or fewer emp.) 77.3% Mid-Market(51-1000 emp.) 21.6% Enterprise(\> 1000 emp.) 1.0% Small-Business(50 or fewer emp.) 77.3% Mid-Market(51-1000 emp.) 21.6% Enterprise(\> 1000 emp.) 1.0% **Reviewers' Industry** [![Help Scout](https://images.g2crowd.com/uploads/product/hd_favicon/0c1172f9215269c879ddfb93247db6eb/help-scout.svg "Help Scout")](https://www.g2.com/products/help-scout/reviews) Help Scout Computer Software 21.1% Information Technology and Services 9.7% Internet 7.4% Marketing and Advertising 4.3% Financial Services 4.0% Other 53.4% [![Helply](https://images.g2crowd.com/uploads/product/hd_favicon/ed16f54d6597ae7544a28297f664e1be/groovehq-helply.svg "Helply")](https://www.g2.com/products/groovehq-helply/reviews) Helply Computer Software 13.5% Information Technology and Services 10.4% Marketing and Advertising 7.8% Retail 4.1% Health, Wellness and Fitness 3.6% Other 60.6% Alternatives **Help Scout Alternatives** ![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front") [ Front ](/products/front/reviews) ![Hiver in Gmail](https://images.g2crowd.com/uploads/product/hd_favicon/8c69adc63f75a8bf2fccd3ff0884f94f/hiver-in-gmail.svg "Hiver in Gmail") [ Hiver in Gmail ](/products/hiver-in-gmail/reviews) ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") [ Freshdesk ](/products/freshdesk/reviews) ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") [ Fin ](/products/fin/reviews) **Helply Alternatives** ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") [ Zendesk for Customer Service ](/products/zendesk-for-customer-service/reviews) ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") [ Freshdesk ](/products/freshdesk/reviews) ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") [ Fin ](/products/fin/reviews) ![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front") [ Front ](/products/front/reviews) ## Help Scout vs GrooveHQ FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between GrooveHQ vs Help Scout? GrooveHQ stands out for higher reviewer satisfaction on setup and support, while Help Scout is praised for its ease of use and feature set. | [GrooveHQ](https://www.g2.com/products/groovehq/reviews) | [Help Scout](https://www.g2.com/products/help-scout/reviews) | | --- | --- | | 4.6/5 (194 reviews) | 4.4/5 (431 reviews) | | Small-Business | Small-Business | | 9.4 | 9.2 | | 9.2 | 9.0 | | Customer Support | Ease of Use | ### How do the pricing models of GrooveHQ and Help Scout compare? GrooveHQ is rated higher for value, with reviewers expressing greater satisfaction with its pricing compared to Help Scout. - **GrooveHQ:** In recent reviews, many buyers highlight GrooveHQ as cost-efficient and a strong value for small teams. - **Help Scout:** Reviewers note that Help Scout can become expensive as teams grow, with some advanced features requiring higher-tier subscriptions. - **Switching reasons:** Recent GrooveHQ reviewers cite affordability and ease of setup as key reasons for choosing it over other platforms. ### What are the best alternatives to GrooveHQ and Help Scout? Front, Zendesk for Customer Service, and Freshdesk are the top three alternatives to GrooveHQ and Help Scout. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [GrooveHQ](https://www.g2.com/products/groovehq/reviews) | 4.6/5 (194 reviews) | Small-Business | Reviewers highlight cost efficiency for small teams | Customer Support | | [Help Scout](https://www.g2.com/products/help-scout/reviews) | 4.4/5 (431 reviews) | Small-Business | Can become expensive as team grows | Ease of Use | | [Front](https://www.g2.com/products/front/reviews) | 4.7/5 (2507 reviews) | Small-Business | — | Collaboration | | [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5 (7035 reviews) | Mid-Market | — | Feature Set | | [Freshdesk](https://www.g2.com/products/freshdesk/reviews) | 4.4/5 (3762 reviews) | Small-Business | — | Ease of Use | ### Which Customer Self-Service features should I prioritize when comparing GrooveHQ and Help Scout? Buyers should prioritize Knowledge Base, Automation, Integrations, Notes, and Reporting features when comparing GrooveHQ and Help Scout. - **Knowledge Base:** GrooveHQ (1 all-time mention), Help Scout (7 all-time mentions) - **Automation:** GrooveHQ (1 all-time mention), Help Scout (11 all-time mentions for Features, including automation) - **Integrations:** GrooveHQ (1 all-time mention), Help Scout (6 all-time mentions) - **Notes:** GrooveHQ (recent reviews highlight transparent notes), Help Scout (recent reviews highlight collaborative notes) - **Reporting:** GrooveHQ (recent reviews cite reporting as an area for improvement), Help Scout (recent reviews cite limited reporting and analytics) ### What are the pros and cons of GrooveHQ vs Help Scout? GrooveHQ's headline strength is customer support, while Help Scout's is ease of use and feature set. - **GrooveHQ strengths:** Customer Support (2 all-time mentions), Helpful (2), Automation, Ease of Use, Easy Setup, Efficiency, Email Management, Flexibility, Integrations, Intuitive, Knowledge Base, Platform Usability (each 1 all-time mention) - **GrooveHQ trade-offs:** Chat Functionality Issues, Comment Issues, Email Communication Issues, Issue Resolution, Merging Issues, Missing Features, Software Bugs (each 1 all-time mention) - **Help Scout strengths:** Ease of Use (14 all-time mentions), Features (11), Helpful (11), Customer Support (7), Knowledge Base (7), Integrations (6), Chat Features (5), Communication (5), Easy Setup (5), Intuitive (5), Simple (5), User Interface (5), Customization (4), Easy Access (4), Efficiency (4) - **Help Scout trade-offs:** Lack of Features (8 all-time mentions), Limited Features (7), Missing Features (7), Limited Customization (4), Limited Functionality (4) ### Is GrooveHQ or Help Scout better for small businesses? GrooveHQ is the stronger fit for small businesses, with both products primarily serving this segment but GrooveHQ receiving more recent praise for small-team value. - **GrooveHQ:** Small-Business segment; reviewers highlight ease of setup, affordability, and suitability for small teams. - **Help Scout:** Small-Business segment; reviewers note ease of use but mention higher costs as teams grow. ### Which Customer Self-Service platform has better integrations? Help Scout is favored for integrations, with more reviewer-cited integrations and higher all-time mention counts. - **GrooveHQ:** Integrations are mentioned in recent reviews, but with limited frequency. - **Help Scout:** Slack (11 all-time mentions), Jira (3 all-time mentions), and HubSpot (recent reviews) are frequently cited integrations. ### How do GrooveHQ and Help Scout compare on customer support? GrooveHQ and Help Scout are rated within 0.2 points on Quality of Support, indicating parity in reviewer satisfaction. - **GrooveHQ:** Reviewers consistently praise responsive and helpful customer support, with many citing fast issue resolution and proactive assistance. - **Help Scout:** Reviewers highlight helpful and knowledgeable support, with several noting above-and-beyond assistance and clear communication. ### Which is easier to implement, GrooveHQ or Help Scout? GrooveHQ and Help Scout score within 0.2 points on Ease of Setup, indicating near-parity in implementation experience. - **GrooveHQ:** Reviewers describe setup as quick, easy, and straightforward, with many noting rapid onboarding and minimal training required. - **Help Scout:** Reviewers report easy setup and fast go-live, with some mentioning clear workflows and simple configuration. ### Which product has better Notes? Help Scout is more frequently praised for its Notes feature, with reviewers highlighting collaborative note-taking and process automation. - **GrooveHQ:** Recent reviews mention transparent notes and team collaboration, with some feedback on note visibility improvements. - **Help Scout:** Notes feature is cited in recent reviews for enabling collaboration, process automation, and efficient ticket handoffs. ## Help Scout vs Helply When assessing the two solutions, reviewers found Helply easier to use, set up, and administer. However, reviewers felt that both vendors make it equally easy to do business overall. - Reviewers felt that Helply meets the needs of their business better than Help Scout. - When comparing quality of ongoing product support, reviewers felt that Helply is the preferred option. - For feature updates and roadmaps, our reviewers preferred the direction of Helply over Help Scout.