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Compare GrooveHQ and HappyFox Help Desk

See this
side-by-side comparison of GrooveHQ vs. HappyFox Help Desk
based on preference data from user reviews. GrooveHQ rates 4.3/5 stars with 39 reviews. By contrast, HappyFox Help Desk rates 4.6/5 stars with 119 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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GrooveHQ
GrooveHQ
(39)
4.3 out of 5
GrooveHQ
HappyFox Help Desk
HappyFox Help Desk
(119)
4.6 out of 5
HappyFox Help Desk
Optimized for quick response
Star Rating
GrooveHQ
GrooveHQ
HappyFox Help Desk
HappyFox Help Desk
Market Segments
GrooveHQ
GrooveHQ
Small-Business (69.2% of reviews)
HappyFox Help Desk
HappyFox Help Desk
Small-Business (46.3% of reviews)
Entry Level Price
GrooveHQ
GrooveHQ
$9 user/month if paid annually
HappyFox Help Desk
HappyFox Help Desk
$29/agent /mo

GrooveHQ vs HappyFox Help Desk

When assessing the two solutions, reviewers found HappyFox Help Desk easier to use and do business with overall. However, reviewers preferred the ease of set up with GrooveHQ, along with administration.

  • Reviewers felt that HappyFox Help Desk meets the needs of their business better than GrooveHQ.
  • When comparing quality of ongoing product support, reviewers felt that HappyFox Help Desk is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of HappyFox Help Desk over GrooveHQ.
Categories
Shared Categories
GrooveHQ
GrooveHQ
HappyFox Help Desk
HappyFox Help Desk
GrooveHQ and HappyFox Help Desk are categorized as Customer Self-Service and Help Desk
Unique Categories
GrooveHQ
GrooveHQ is categorized as Shared Inbox
HappyFox Help Desk
HappyFox Help Desk has no unique categories
Pricing
GrooveHQ
GrooveHQ Pricing
Starter
$9user/month if paid annually
Plus
$19user/month if paid annually
Pro
$29user/month if paid annually
Company
Coming Soon
Free Trial
HappyFox Help Desk
HappyFox Help Desk Pricing
Mighty
$29/agent /mo
Fantastic
$49/agent /mo
Enterprise
$69/agent /mo
Enterprise Plus
$89/agent /mo
Unlimited Agents
$1499/mo
Free Trial
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Ratings
Meets Requirements
GrooveHQ
GrooveHQ
8.2
Responses: 35
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 112
Ease of Use
GrooveHQ
GrooveHQ
9.0
Responses: 35
HappyFox Help Desk
HappyFox Help Desk
9.3
Responses: 112
Ease of Setup
GrooveHQ
GrooveHQ
9.4
Responses: 16
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 83
Ease of Admin
GrooveHQ
GrooveHQ
9.4
Responses: 16
HappyFox Help Desk
HappyFox Help Desk
9.1
Responses: 82
Quality of Support
GrooveHQ
GrooveHQ
8.7
Responses: 33
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 107
Ease of Doing Business With
GrooveHQ
GrooveHQ
8.3
Responses: 15
HappyFox Help Desk
HappyFox Help Desk
9.3
Responses: 79
Product Direction (% positive)
GrooveHQ
GrooveHQ
7.3
Responses: 35
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 113
Features
Ticket and Case Management
Ticket creation user experience
GrooveHQ
GrooveHQ
9.1
Responses: 23
Verified Feature
HappyFox Help Desk
HappyFox Help Desk
9.1
Responses: 63
Verified Feature
Ticket response user experience
GrooveHQ
GrooveHQ
9.2
Responses: 24
Verified Feature
HappyFox Help Desk
HappyFox Help Desk
9.0
Responses: 62
Verified Feature
Workflow
GrooveHQ
GrooveHQ
8.6
Responses: 22
Verified Feature
HappyFox Help Desk
HappyFox Help Desk
8.7
Responses: 56
Verified Feature
Response Automation
GrooveHQ
GrooveHQ
9.1
Responses: 21
Verified Feature
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 58
Verified Feature
SLA Management
GrooveHQ
GrooveHQ
9.0
Responses: 10
Verified Feature
HappyFox Help Desk
HappyFox Help Desk
8.7
Responses: 43
Verified Feature
Attachments/Screencasts
GrooveHQ
GrooveHQ
8.6
Responses: 23
Verified Feature
HappyFox Help Desk
HappyFox Help Desk
8.4
Responses: 55
Verified Feature
Ticket Collaboration
GrooveHQ
GrooveHQ
8.7
Responses: 21
Verified Feature
HappyFox Help Desk
HappyFox Help Desk
8.8
Responses: 53
Verified Feature
Customer and Contacts Database
GrooveHQ
GrooveHQ
9.2
Responses: 8
Verified Feature
HappyFox Help Desk
HappyFox Help Desk
8.3
Responses: 12
Verified Feature
Knowledge Share
Knowledge Base
GrooveHQ
GrooveHQ
8.6
Responses: 14
HappyFox Help Desk
HappyFox Help Desk
8.6
Responses: 23
Searchable Articles
GrooveHQ
GrooveHQ
9.0
Responses: 14
HappyFox Help Desk
HappyFox Help Desk
8.8
Responses: 21
Community Forums
GrooveHQ
GrooveHQ
Feature Not Available
HappyFox Help Desk
HappyFox Help Desk
6.1
Responses: 6
Interactive FAQs & Forums
GrooveHQ
GrooveHQ
Feature Not Available
HappyFox Help Desk
HappyFox Help Desk
6.9
Responses: 6
Interaction
Web Portals
GrooveHQ
GrooveHQ
Feature Not Available
HappyFox Help Desk
HappyFox Help Desk
7.7
Responses: 10
Forum to Reponse
GrooveHQ
GrooveHQ
Feature Not Available
HappyFox Help Desk
HappyFox Help Desk
8.2
Responses: 22
Tickets and Tagging
GrooveHQ
GrooveHQ
9.4
Responses: 12
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 28
Live Chat
GrooveHQ
GrooveHQ
8.1
Responses: 8
HappyFox Help Desk
HappyFox Help Desk
7.9
Responses: 17
Communication Channels
Customer Portal
GrooveHQ
GrooveHQ
8.6
Responses: 18
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 44
Verified Feature
Email to Case
GrooveHQ
GrooveHQ
9.5
Responses: 17
Verified Feature
HappyFox Help Desk
HappyFox Help Desk
9.1
Responses: 55
Verified Feature
Chat/Live Support
GrooveHQ
GrooveHQ
7.8
Responses: 9
Verified Feature
HappyFox Help Desk
HappyFox Help Desk
8.6
Responses: 22
Verified Feature
Social Integration
GrooveHQ
GrooveHQ
8.9
Responses: 11
Verified Feature
HappyFox Help Desk
HappyFox Help Desk
8.6
Responses: 19
Verified Feature
Voice
GrooveHQ
GrooveHQ
9.0
Responses: 5
Verified Feature
HappyFox Help Desk
HappyFox Help Desk
Not enough data available
Platform
Mobile User Support
GrooveHQ
GrooveHQ
4.8
Responses: 8
Verified Feature
HappyFox Help Desk
HappyFox Help Desk
7.2
Responses: 23
Verified Feature
Customization
GrooveHQ
GrooveHQ
7.0
Responses: 9
Verified Feature
HappyFox Help Desk
HappyFox Help Desk
8.3
Responses: 44
Verified Feature
User, Role, and Access Management
GrooveHQ
GrooveHQ
8.3
Responses: 10
Verified Feature
HappyFox Help Desk
HappyFox Help Desk
8.7
Responses: 39
Verified Feature
Integration
GrooveHQ
GrooveHQ
8.3
Responses: 9
Verified Feature
HappyFox Help Desk
HappyFox Help Desk
8.8
Responses: 23
Verified Feature
Reporting
GrooveHQ
GrooveHQ
7.2
Responses: 19
Verified Feature
HappyFox Help Desk
HappyFox Help Desk
8.3
Responses: 52
Verified Feature
Dashboards
GrooveHQ
GrooveHQ
7.6
Responses: 19
Verified Feature
HappyFox Help Desk
HappyFox Help Desk
8.5
Responses: 50
Verified Feature
Reviewers' Company Size
Reviewers of both GrooveHQ and HappyFox Help Desk were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
GrooveHQ
GrooveHQ
69.2%
HappyFox Help Desk
HappyFox Help Desk
46.3%
Mid-Market
(51-1000 emp.)
GrooveHQ
GrooveHQ
28.2%
HappyFox Help Desk
HappyFox Help Desk
38.9%
Enterprise
(> 1000 emp.)
GrooveHQ
GrooveHQ
2.6%
HappyFox Help Desk
HappyFox Help Desk
14.8%
Reviewers' Industry
GrooveHQ
GrooveHQ Industry
Computer Software
25.6%
Internet
7.7%
Marketing and Advertising
5.1%
Information Services
5.1%
Fund-Raising
5.1%
Other
51.3%
HappyFox Help Desk
HappyFox Help Desk Industry
Information Technology and Services
14.5%
Computer Software
10.3%
Higher Education
5.1%
Real Estate
4.3%
Consumer Goods
4.3%
Other
61.5%
Reviews
Most Helpful Favorable Review
GrooveHQ
Ryan P.
User in Internet

We love the turnkey nature of the Groove platform. We're only using them for one of their capabilities currently - Knowledge Base - and it's still WAY worth the price.

HappyFox Help Desk
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
GrooveHQ
GN
User in Health, Wellness and Fitness

No way to separate everything. Gets busy because no good flowing pipeline. It gets cluttered and call to actions for clients can get messy.

HappyFox Help Desk
GH
Executive Sponsor in Hospitality

The cost per user. Each package should be like 20-30 dollars per set of like 5 users.

Discussions
GrooveHQ
GrooveHQ Discussions
Monty the Mongoose crying
GrooveHQ has no discussions with answers
HappyFox Help Desk
HappyFox Help Desk Discussions
Monty the Mongoose crying
HappyFox Help Desk has no discussions with answers
Screenshots
GrooveHQ
GrooveHQ Screenshots
HappyFox Help Desk
HappyFox Help Desk Screenshots
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