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Compare GrooveHQ vs Freshdesk
See this
comparison of GrooveHQ vs. Freshdesk
based on data from user reviews. GrooveHQ rates 4.2/5 stars with 30 reviews. Freshdesk rates 4.4/5 stars with 2,099 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Groove Starter
$12
user/month
Sprout
Free
for UNLIMITED agents
 
Groove Business
$22
user/month
Blossom
$19
/ agent / month billed annually
 
Groove Enterprise
$32
user/month
Garden
$35
/ agent / month billed annually
 
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
GrooveHQ
Groove Starter
$12user/month
Groove Business
$22user/month
Groove Enterprise
$32user/month
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
7.9
8.5
Ease of Use
Ease of Use
9.0
8.8
Ease of Setup
Ease of Setup
9.3
8.6
Ease of Admin
Ease of Admin
9.3
8.7
Quality of Support
Quality of Support
8.5
8.9
Ease of Doing Business With
Ease of Doing Business With
8.1
8.8
Product Direction (% positive)
Product Direction (% positive)
7.0
8.6
Meets Requirements
GrooveHQ
7.9
Freshdesk
8.5
Ease of Use
GrooveHQ
9.0
Freshdesk
8.8
Ease of Setup
GrooveHQ
9.3
Freshdesk
8.6
Ease of Admin
GrooveHQ
9.3
Freshdesk
8.7
Quality of Support
GrooveHQ
8.5
Freshdesk
8.9
Ease of Doing Business With
GrooveHQ
8.1
Freshdesk
8.8
Product Direction (% positive)
GrooveHQ
7.0
Freshdesk
8.6

Features

Ticket and Case Management
Workflow
GrooveHQ
8.5
Freshdesk
8.4
Response Automation
GrooveHQ
9.1
Freshdesk
8.5
SLA Management
GrooveHQ
8.6
Freshdesk
8.2
Attachments/Screencasts
GrooveHQ
8.3
Freshdesk
8.4
Ticket Collaboration
GrooveHQ
8.7
Freshdesk
8.6
Ticket creation user experience
GrooveHQ
9.2
Freshdesk
8.9
Ticket response user experience
GrooveHQ
9.0
Freshdesk
8.8
Knowledge Share
Knowledge Base
GrooveHQ
8.7
Freshdesk
8.8
Searchable Articles
GrooveHQ
8.9
Freshdesk
8.6
Community Forums
GrooveHQ
Not enough data available
Freshdesk
8.4
Interactive FAQs & Forums
GrooveHQ
Not enough data available
Freshdesk
8.5
Interaction
Web Portals
GrooveHQ
Not enough data available
Freshdesk
7.2
Forum to Reponse
GrooveHQ
Not enough data available
Freshdesk
8.5
Tickets and Tagging
GrooveHQ
9.8
Freshdesk
8.8
Live Chat
GrooveHQ
Not enough data available
Freshdesk
8.8
Communication Channels
Customer Portal
GrooveHQ
8.6
Freshdesk
8.6
Email to Case
GrooveHQ
9.4
Freshdesk
9.0
Chat/Live Support
GrooveHQ
6.7
Freshdesk
8.5
Social Integration
GrooveHQ
8.5
Freshdesk
8.2
Call Center
Make, Receive, and Record Calls
GrooveHQ
Not enough data available
Freshdesk
8.3
Customer and Contacts Database
GrooveHQ
8.7
Freshdesk
8.0
Products and Version Tracking
GrooveHQ
Not enough data available
Freshdesk
8.2
Call Scripting
GrooveHQ
Not enough data available
Freshdesk
8.2
Interactive Voice Response (IVR)
GrooveHQ
Not enough data available
Freshdesk
8.4
Self Service/Community
Forums
GrooveHQ
8.0
Freshdesk
8.3
Knowledge Base
GrooveHQ
8.8
Freshdesk
8.5
Ideas/Feedback
GrooveHQ
8.3
Freshdesk
8.4
Q&A
GrooveHQ
8.1
Freshdesk
8.6
Reporting & Analytics
Social Monitoring
GrooveHQ
6.4
Freshdesk
8.2
Reporting
GrooveHQ
6.9
Freshdesk
7.8
Dashboards
GrooveHQ
7.4
Freshdesk
8.2
Platform
ITIL Compliance
GrooveHQ
Not enough data available
Freshdesk
8.3
Mobile User Support
GrooveHQ
4.0
Freshdesk
8.1
Customization
GrooveHQ
6.7
Freshdesk
8.0
User, Role, and Access Management
GrooveHQ
8.1
Freshdesk
8.5
Internationalization
GrooveHQ
7.7
Freshdesk
8.1
Performance & Reliability
GrooveHQ
7.1
Freshdesk
8.8
Integration APIs
GrooveHQ
8.1
Freshdesk
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
75.9%
52.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
24.1%
36.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
10.9%
GrooveHQ
Small-Business
75.9%
Mid-Market
24.1%
Enterprise
0%
Freshdesk
Small-Business
52.6%
Mid-Market
36.5%
Enterprise
10.9%

Reviewers' Industry

 
Computer Software
26.7%
Information Technology and Services
20.4%
 
Internet
11.1%
Computer Software
13.9%
 
Fund-Raising
6.7%
Internet
5.9%
 
Marketing and Advertising
4.4%
Education Management
3.7%
 
Management Consulting
4.4%
E-Learning
3.4%
 
Other
46.7%
Other
52.7%
GrooveHQ
Computer Software
26.7%
Internet
11.1%
Fund-Raising
6.7%
Marketing and Advertising
4.4%
Management Consulting
4.4%
Other
46.7%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Paul S.
Administrator in Management Consulting

We appreciate the simplicity, the ease of setup, and the experience our customers have using Groove. Other services we've looked into may have decent functionality at a good price, but when we tested it from a customer's perspective, it didn't feel like a...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Management Consulting

Sometimes emails get lost if they are assigned to a person and category without its own folder

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
GrooveHQ
Most Helpful Favorable Review
Paul S.
Administrator in Management Consulting

We appreciate the simplicity, the ease of setup, and the experience our customers have using Groove. Other services we've looked into may have decent functionality at a good price, but when we tested it from a customer's perspective, it didn't feel like a...

Most Helpful Critical Review
G2 User in Management Consulting

Sometimes emails get lost if they are assigned to a person and category without its own folder

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Videos

 No videos provided
GrooveHQ
No videos provided
Freshdesk
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