Compare Grasshopper and Twilio Flex 
Featured Products
At a Glance
Market Segments
Small-Business (86.4% of reviews)
Mid-Market (37.0% of reviews)
Entry-Level Pricing
$14.00 Per Month
No pricing available
Grasshopper
Star Rating
(155)3.9 out of 5
Market Segments
Small-Business (86.4% of reviews)
Pros & Cons
Entry-Level Pricing
$14.00 Per Month
Browse all 3 pricing plansTwilio Flex
Star Rating
(35)4.1 out of 5
Market Segments
Mid-Market (37.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Twilio FlexGrasshopper vs Twilio Flex
When assessing the two solutions, reviewers found Twilio Flex easier to use and do business with overall. However, reviewers preferred the ease of set up with Grasshopper, along with administration.
- Reviewers felt that Grasshopper meets the needs of their business better than Twilio Flex.
- When comparing quality of ongoing product support, reviewers felt that Twilio Flex is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Twilio Flex over Grasshopper.
Pricing
Entry-Level Pricing
Grasshopper
True Solo
$14.00
Per Month
Starter plan for the single person businesses or side gigs. This plan includes: (1) local or toll free number with (1) extensions, for (1) user.
- 24/7 Support
- Business Texting
- Mobile + Desktop Apps
Twilio Flex
No pricing availableFree Trial
Grasshopper
Free Trial is available
Twilio Flex
No trial information availableRatings
Meets Requirements
8.3
125
8.2
26
Ease of Use
8.0
127
8.2
26
Ease of Setup
7.7
67
7.3
10
Ease of Admin
8.3
61
7.6
9
Quality of Support
7.6
108
8.2
24
Has the product been a good partner in doing business?
7.6
60
8.3
8
Product Direction (% positive)
6.0
124
6.7
25
Features by Category
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.1
6
|
Verified
Not enough data
Not enough data
Not enough data
8.0
5
|
Verified
Generative AI
Not enough data
Not enough data
Functions
Not enough data
8.3
16
|
Verified
Not enough data
8.2
17
|
Verified
Not enough data
8.6
14
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.3
5
Not enough data
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
8.2
15
|
Verified
Not enough data
8.8
12
|
Verified
Not enough data
8.1
16
|
Verified
Not enough data
Not enough data
Not enough data
6.0
5
|
Verified
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
8.9
83
|
Verified
Not enough data
Feature Not Available
Not enough data
6.9
15
Not enough data
Feature Not Available
Not enough data
4.6
15
|
Verified
Not enough data
7.6
42
|
Verified
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
6.3
22
Not enough data
6.5
19
Not enough data
8.5
56
|
Verified
Not enough data
Advanced Features
7.7
65
|
Verified
Not enough data
8.2
56
|
Verified
Not enough data
8.9
55
|
Verified
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Grasshopper and Twilio Flex are categorized as VoIP Providers
Unique Categories
Grasshopper has no unique categories
Reviews
Reviewers' Company Size
Grasshopper
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Twilio Flex
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
9.7%
Consumer Services
6.5%
Marketing and Advertising
5.8%
Internet
5.2%
Financial Services
4.5%
Other
68.2%
Insurance
18.5%
Information Technology and Services
18.5%
Transportation/Trucking/Railroad
7.4%
Consumer Services
7.4%
Computer Software
7.4%
Other
40.7%
Alternatives
Discussions
What is Grasshopper software used for?
1 Comment
AS
Grasshopper is used as a business calling app on your personal phone. You can take the office with you anywhere. The office number is what they will call but...Read more
Grasshopper has no more discussions with answers
Twilio Flex has no discussions with answers
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