Introducing G2.ai, the future of software buying.Try now
Compare Grasshopper and Twilio Flex 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Ultatel
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Leaptree Optimize
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
8x8 Contact Center
Visit Website
At a Glance
Market Segments
Small-Business (86.3% of reviews)
Small-Business (34.6% of reviews)
Entry-Level Pricing
$14.00 Per Month
No pricing available
Grasshopper
Star Rating
(154)3.9 out of 5
Market Segments
Small-Business (86.3% of reviews)
Entry-Level Pricing
$14.00 Per Month
Browse all 3 pricing plansTwilio Flex
Star Rating
(34)4.1 out of 5
Market Segments
Small-Business (34.6% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Twilio FlexSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Grasshopper excels in providing a straightforward setup process, with an ease of setup score of 8.0, making it particularly appealing for small businesses looking for quick deployment. In contrast, Twilio Flex has a lower ease of setup score of 7.3, which some users find less intuitive.
- Reviewers mention that Grasshopper's strength lies in its basic communication features, particularly its high score of 9.0 for phone calls, which is crucial for small businesses that rely heavily on voice communication. Twilio Flex, while offering a broader range of advanced features, does not match this level of satisfaction in basic calling functionalities.
- G2 users highlight that Twilio Flex shines in its quality of support, scoring 8.3, which is higher than Grasshopper's score of 7.7. This indicates that users of Twilio Flex feel more supported when facing technical issues or needing assistance.
- Users on G2 report that Grasshopper's VoIP number feature scores an impressive 9.1, making it a favorite among users who prioritize reliable phone services. In comparison, Twilio Flex offers more advanced features but does not receive the same level of praise for its basic VoIP functionalities.
- Reviewers mention that Twilio Flex's product direction is viewed positively by 70% of users, reflecting a strong commitment to evolving the platform. Grasshopper, however, has a lower product direction score of 60%, indicating some concerns about its future development and feature enhancements.
- Users say that Grasshopper's administrative features, particularly its session summary notes and administrator access, score well at 8.3 and 8.8 respectively, making it easier for small business owners to manage their communications. Twilio Flex, while offering robust reporting and dashboards, scores slightly lower in these specific administrative areas.
Pricing
Entry-Level Pricing
Grasshopper
True Solo
$14.00
Per Month
Starter plan for the single person businesses and side gigs. This plan includes: (1) local or toll free number with (1) extensions, for (1) user.
- 24/7 Support
- Business Texting
- Mobile + Desktop Apps
Twilio Flex
No pricing availableFree Trial
Grasshopper
Free Trial is available
Twilio Flex
No trial information availableRatings
Meets Requirements
8.3
124
8.3
25
Ease of Use
8.0
126
8.2
25
Ease of Setup
7.7
66
7.2
9
Ease of Admin
8.3
61
7.5
8
Quality of Support
7.6
108
8.2
23
Has the product been a good partner in doing business?
7.6
60
8.6
7
Product Direction (% positive)
5.9
123
7.1
24
Features by Category
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.7
5
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Functions
Not enough data
8.3
16
|
Verified
Not enough data
8.2
17
|
Verified
Not enough data
8.6
14
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.3
5
Not enough data
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
8.2
15
|
Verified
Not enough data
8.6
11
|
Verified
Not enough data
8.1
16
|
Verified
Not enough data
Not enough data
Not enough data
6.0
5
|
Verified
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
8.9
82
|
Verified
Not enough data
Feature Not Available
Not enough data
6.9
15
Not enough data
Feature Not Available
Not enough data
4.6
15
|
Verified
Not enough data
7.6
42
|
Verified
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
6.3
22
Not enough data
6.5
19
Not enough data
8.5
56
|
Verified
Not enough data
Advanced Features
7.6
64
|
Verified
Not enough data
8.2
56
|
Verified
Not enough data
8.9
55
|
Verified
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Grasshopper and Twilio Flex are categorized as VoIP Providers
Unique Categories
Grasshopper has no unique categories
Reviews
Reviewers' Company Size
Grasshopper
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Twilio Flex
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
9.8%
Consumer Services
6.5%
Marketing and Advertising
5.9%
Internet
5.2%
Financial Services
4.6%
Other
68.0%
Insurance
19.2%
Information Technology and Services
19.2%
Transportation/Trucking/Railroad
7.7%
Consumer Services
7.7%
Computer Software
7.7%
Other
38.5%
Alternatives
Discussions
What is Grasshopper software used for?
1 Comment
AS
Grasshopper is used as a business calling app on your personal phone. You can take the office with you anywhere. The office number is what they will call but...Read more
Grasshopper has no more discussions with answers
Twilio Flex has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
