Compare Grasshopper and Nextiva
At a Glance
Market Segments
Small-Business (86.7% of reviews)
Small-Business (77.3% of reviews)
Entry-Level Pricing
$14.00 Per Month
Starting at $15.00 1 User Per Month
Grasshopper
Star Rating
(159)3.9 out of 5
Market Segments
Small-Business (86.7% of reviews)
Pros & Cons
Entry-Level Pricing
$14.00 Per Month
Browse all 3 pricing plans
Nextiva
Star Rating
(3,540)4.5 out of 5
Market Segments
Small-Business (77.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 User Per Month
Browse all 6 pricing plans
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Nextiva excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Grasshopper. Users appreciate its reliable performance and excellent customer support, which they find crucial for daily operations.
- Users say that Grasshopper is particularly user-friendly, making it easy to navigate for tasks like making calls and sending text messages. However, some users feel it lacks advanced features that could enhance their business communication.
- Reviewers mention that Nextiva's implementation process is straightforward, allowing agents to get up and running quickly. This ease of setup is a notable advantage, especially for small businesses looking to minimize downtime.
- According to verified reviews, Nextiva's call recording feature is highly valued by users, enabling them to review conversations for quality assurance. This functionality is seen as instrumental in improving communication strategies, a feature that Grasshopper does not emphasize as strongly.
- Users highlight that while Grasshopper is effective for basic communication needs, it may not meet the more complex requirements of businesses looking for robust integrations and reporting capabilities, which Nextiva provides effectively.
- Reviewers appreciate that Nextiva offers a comprehensive suite of features, including conference calls and instant messaging, which are rated highly by users. In contrast, Grasshopper's offerings in these areas are perceived as less competitive, limiting its appeal for businesses that require more versatile communication tools.
Pricing
Entry-Level Pricing
Grasshopper
True Solo
$14.00
Per Month
Starter plan for the single person businesses or side gigs. This plan includes: (1) local or toll free number with (1) extensions, for (1) user.
- 24/7 Support
- Business Texting
- Mobile + Desktop Apps
Nextiva
Core
Starting at $15.00
1 User Per Month
For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.
- Inbound & Outbound Voice
- Business SMS
- Video Meetings
Free Trial
Grasshopper
Free Trial is available
Nextiva
Free Trial is available
Ratings
Meets Requirements
8.3
128
9.0
2,818
Ease of Use
8.1
130
8.7
2,864
Ease of Setup
7.8
70
8.4
2,151
Ease of Admin
8.3
61
8.6
1,986
Quality of Support
7.7
111
9.0
2,802
Has the product been a good partner in doing business?
7.6
60
8.8
1,967
Product Direction (% positive)
6.0
127
8.3
2,698
Features by Category
Channels
Not enough data
9.4
194
Not enough data
7.9
176
Not enough data
7.7
174
Not enough data
8.2
178
Not enough data
8.2
168
Generative AI
Not enough data
7.6
84
Functions
Not enough data
8.7
173
Not enough data
8.6
173
Not enough data
8.8
174
Not enough data
8.1
171
Not enough data
8.2
169
Not enough data
8.5
176
Not enough data
8.5
169
Not enough data
8.4
165
Agentic AI - Contact Center
Not enough data
8.8
11
Not enough data
9.2
11
Not enough data
9.2
11
Not enough data
9.2
11
Administrative
Not enough data
8.3
167
Not enough data
9.1
176
Not enough data
8.9
176
Not enough data
8.4
166
Not enough data
8.3
160
Platform
Not enough data
8.1
466
Not enough data
8.6
667
Not enough data
8.6
585
Not enough data
8.9
693
Not enough data
8.8
606
Not enough data
8.3
502
Not enough data
8.6
604
Generative AI
Not enough data
7.7
295
Workforce Management
Not enough data
8.7
607
Not enough data
8.7
565
Call Center Infrastructure (CCI)
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
8.8
8
Administrative
Not enough data
8.7
594
Not enough data
8.7
624
Basic Communication - Cloud PBX
Not enough data
9.4
31
Not enough data
9.1
30
Not enough data
9.3
28
Not enough data
8.5
24
Not enough data
8.8
30
Not enough data
9.0
28
Advanced Features - Cloud PBX
Not enough data
9.1
26
Not enough data
9.3
29
Not enough data
9.1
30
Not enough data
9.1
27
Platform Basics - VoIP Providers
Not enough data
8.7
63
Not enough data
8.7
87
Not enough data
8.2
57
Feature Not Available
8.1
66
Not enough data
7.9
53
Not enough data
7.7
53
Basic Communication
8.9
86
|
Verified
9.2
1681
|
Verified
Feature Not Available
7.9
899
|
Verified
7.3
17
8.3
1055
|
Verified
Feature Not Available
7.7
830
4.8
16
|
Verified
8.6
1161
|
Verified
7.7
43
|
Verified
9.1
1339
|
Verified
Agentic AI - VoIP Providers
Not enough data
7.7
40
Not enough data
7.8
40
Not enough data
7.6
39
Not enough data
7.6
40
Access
6.1
23
8.0
903
6.7
21
8.1
898
8.5
57
|
Verified
8.5
1039
|
Verified
Advanced Features
7.7
66
|
Verified
8.3
1173
|
Verified
8.2
57
|
Verified
8.6
1244
|
Verified
8.9
56
|
Verified
9.1
1486
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
8.3
8
Not enough data
8.6
7
Extensions
Not enough data
8.5
149
|
Verified
Not enough data
9.1
158
|
Verified
Not enough data
8.8
147
|
Verified
Features
Not enough data
9.2
184
|
Verified
Not enough data
8.5
154
Not enough data
8.3
142
|
Verified
Not enough data
9.0
156
|
Verified
Not enough data
8.4
146
|
Verified
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Grasshopper and Nextiva are categorized as VoIP Providers
Unique Categories
Grasshopper has no unique categories
Nextiva is categorized as UCaaS Platforms, AI Voice Assistants, Contact Center, Call Center Infrastructure (CCI), and Cloud PBX Platforms
Reviews
Reviewers' Company Size
Grasshopper
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Nextiva
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
9.6%
Consumer Services
6.4%
Marketing and Advertising
5.7%
Internet
5.1%
Financial Services
4.5%
Other
68.8%
Hospital & Health Care
6.0%
Insurance
5.7%
Construction
5.3%
Financial Services
4.6%
Real Estate
4.0%
Other
74.5%
Alternatives
Discussions
What is Grasshopper connect?
1 Comment
CG
No idea unfortunately, I apologizeRead more
What is Grasshopper software used for?
1 Comment
AS
Grasshopper is used as a business calling app on your personal phone. You can take the office with you anywhere. The office number is what they will call but...Read more
Grasshopper has no more discussions with answers
What is VoIP feature?
3 Comments
SC
Voip feature just means you can make calls over the internet, rather than a connected phone line or cell network.
Read more
How has Nextiva revolutionized business communication systems with its VoIP solutions?
2 Comments
LL
From my perspective - Nextiva made everything seamless like it's part of my normal work system/equipment. I don't feel like I have to do any extra logging...Read more
