# Grasshopper vs Nextiva Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Nextiva excels in customer support, with many users highlighting the platform's responsive team and reliable service. This level of support is crucial for businesses that rely on seamless communication, as noted by one user who praised Nextiva for its "excellent customer support" and "smooth communication platform."
- **Users say** that Grasshopper offers a user-friendly experience, with many finding it easy to navigate without requiring extensive training. One reviewer appreciated the ability to have multiple extensions along with calling and texting, making it a convenient choice for small businesses.
- **According to verified reviews** , Nextiva stands out for its robust reliability, with users mentioning that it "rarely goes down" and provides quick and dependable VOIP calling. This reliability is a significant advantage for businesses that need consistent communication tools.
- **Reviewers mention** that Grasshopper's pricing is very reasonable, making it an attractive option for small businesses. Users have noted that it offers a dedicated business line, which is a valuable feature for those looking to maintain a professional image without breaking the bank.
- **G2 reviewers highlight** that Nextiva's setup process is straightforward, with many users finding it easy to implement across multiple locations. This ease of setup contributes to a smoother transition for businesses looking to upgrade their communication systems.
- **Users report** that while Grasshopper is effective for basic communication needs, it may not meet the more complex requirements of larger businesses. Some users have expressed a desire for enhanced features, particularly in areas like conference calling, where Nextiva significantly outperforms Grasshopper.



| | Grasshopper | Nextiva | 
|---|---|---|
| **Star Rating** | 3.9 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 161 | 3,578 | 
| **Largest Market Segment** | Small-Business (86.3% of reviews) | Small-Business (77.2% of reviews) | 
| **Entry Level Price** | $14.00 Per Month | Starting at $15.00 1 User Per Month | 

---
## Top Pros & Cons

### Grasshopper

Pros:
- Calling Features (1 reviews)
- Easy Connection (1 reviews)

Cons:
- Customer Service (3 reviews)
- Account Management (2 reviews)

### Nextiva

Pros:
- Customer Support (135 reviews)
- Ease of Use (128 reviews)

Cons:
- Difficult Configuration (27 reviews)
- Complexity (25 reviews)

---
## Ratings Comparison
| Rating | Grasshopper | Nextiva | 
|---|---|---|
  | **Meets Requirements** | 8.3 (128 reviews) | 9.0 (2848 reviews) | 
  | **Ease of Use** | 8.1 (132 reviews) | 8.7 (2896 reviews) | 
  | **Ease of Setup** | 7.8 (72 reviews) | 8.4 (2181 reviews) | 
  | **Ease of Admin** | 8.3 (61 reviews) | 8.6 (1985 reviews) | 
  | **Quality of Support** | 7.7 (111 reviews) | 9.0 (2832 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.6 (60 reviews) | 8.8 (1966 reviews) | 
  | **Product Direction (% positive)** | 5.9 (128 reviews) | 8.3 (2721 reviews) | 

---
## Pricing

### Grasshopper

#### Entry-Level Pricing

Plan: True Solo

Price: $14.00 Per Month

Description: Starter plan for the single person businesses or side gigs. This plan includes: (1) local or toll free number with (1) extensions, for (1) user.

Key Features:
- 24/7 Support
- Business Texting
- Mobile + Desktop Apps

[Browse all 3 editions](https://www.g2.com/products/grasshopper/pricing)

#### Free Trial

Yes

### Nextiva

#### Entry-Level Pricing

Plan: Core

Price: Starting at $15.00 1 User Per Month

Description: For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.

Key Features:
- Inbound & Outbound Voice
- Business SMS
- Video Meetings

[Browse all 6 editions](https://www.g2.com/products/nextiva/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Grasshopper** | N/A | N/A |
| **Nextiva** | 8.5/10 | 207 |

#### Channels

| Feature | Grasshopper | Nextiva | 
|---|---|---|
| **Voice** | Not enough data | 9.4 (194 reviews) | 
| **Social** | Not enough data | 7.9 (176 reviews) | 
| **Web Chat** | Not enough data | 7.7 (174 reviews) | 
| **Mobile SMS** | Not enough data | 8.2 (178 reviews) | 
| **Email** | Not enough data | 8.2 (168 reviews) | 

#### Generative AI

| Feature | Grasshopper | Nextiva | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 7.6 (84 reviews) | 

#### Functions

| Feature | Grasshopper | Nextiva | 
|---|---|---|
| **Session Routing** | Not enough data | 8.7 (173 reviews) | 
| **Session Queuing** | Not enough data | 8.6 (173 reviews) | 
| **Concurrent Calling** | Not enough data | 8.8 (174 reviews) | 
| **Speech Analytics** | Not enough data | 8.1 (171 reviews) | 
| **Auto Dialer** | Not enough data | 8.2 (169 reviews) | 
| **IVR** | Not enough data | 8.5 (176 reviews) | 
| **Inbound Screen Pop** | Not enough data | 8.5 (169 reviews) | 
| **Persistent Data** | Not enough data | 8.4 (165 reviews) | 

#### Agentic AI - Contact Center

| Feature | Grasshopper | Nextiva | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.8 (11 reviews) | 
| **Cross-system Integration** | Not enough data | 9.2 (11 reviews) | 
| **Natural Language Interaction** | Not enough data | 9.2 (11 reviews) | 
| **Proactive Assistance** | Not enough data | 9.2 (11 reviews) | 

#### Administrative

| Feature | Grasshopper | Nextiva | 
|---|---|---|
| **Session Summary Notes** | Not enough data | 8.3 (167 reviews) | 
| **Administrator Access** | Not enough data | 9.1 (176 reviews) | 
| **Reporting & Dashboards** | Not enough data | 8.9 (176 reviews) | 
| **Session Recording** | Not enough data | 8.4 (166 reviews) | 
| **Agent Scheduling and Assignment** | Not enough data | 8.3 (160 reviews) | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Grasshopper** | N/A | N/A |
| **Nextiva** | 8.6/10 | 771 |

#### Platform

| Feature | Grasshopper | Nextiva | 
|---|---|---|
| **Omnichannel** | Not enough data | 8.1 (465 reviews) | 
| **Mobile Access** | Not enough data | 8.6 (666 reviews) | 
| **Queue Management** | Not enough data | 8.6 (584 reviews) | 
| **Call Routing** | Not enough data | 8.9 (692 reviews) | 
| **Call Back** | Not enough data | 8.8 (605 reviews) | 
| **IVR** | Not enough data | 8.3 (501 reviews) | 
| **Automatic Call Distribution** | Not enough data | 8.6 (603 reviews) | 

#### Generative AI

| Feature | Grasshopper | Nextiva | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 7.7 (294 reviews) | 

#### Workforce Management

| Feature | Grasshopper | Nextiva | 
|---|---|---|
| **Call Monitoring** | Not enough data | 8.7 (606 reviews) | 
| **Performance Evaluation** | Not enough data | 8.7 (564 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | Grasshopper | Nextiva | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.8 (8 reviews) | 
| **Cross-system Integration** | Not enough data | 8.8 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.8 (8 reviews) | 
| **Proactive Assistance** | Not enough data | 8.8 (8 reviews) | 

#### Administrative

| Feature | Grasshopper | Nextiva | 
|---|---|---|
| **Call Recording** | Not enough data | 8.6 (593 reviews) | 
| **Reporting & Dashboards** | Not enough data | 8.7 (623 reviews) | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **Grasshopper** | N/A | N/A |
| **Nextiva** | 9.1/10 | 45 |

#### Basic Communication - Cloud PBX

| Feature | Grasshopper | Nextiva | 
|---|---|---|
| **Call Management** | Not enough data | 9.4 (33 reviews) | 
| **Communication Management** | Not enough data | 9.1 (30 reviews) | 
| **Scalability** | Not enough data | 9.3 (28 reviews) | 
| **Integrations** | Not enough data | 8.5 (24 reviews) | 
| **Mobile Accessibility** | Not enough data | 8.7 (32 reviews) | 
| **Accessibility** | Not enough data | 9.1 (29 reviews) | 

#### Advanced Features - Cloud PBX

| Feature | Grasshopper | Nextiva | 
|---|---|---|
| **Security and Compliance** | Not enough data | 9.1 (26 reviews) | 
| **Analytics and Reporting** | Not enough data | 9.3 (29 reviews) | 
| **Support and Reliability** | Not enough data | 9.1 (30 reviews) | 
| **Automated attendant** | Not enough data | 9.1 (27 reviews) | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Grasshopper** | 7.5/10 | 96 |
| **Nextiva** | 8.3/10 | 1805 |

#### Platform Basics - VoIP Providers

| Feature | Grasshopper | Nextiva | 
|---|---|---|
| **PBX systems, VoIP Softphone** | Not enough data | 8.7 (68 reviews) | 
| **Call Management** | Not enough data | 8.8 (97 reviews) | 
| **Network monitoring** | Not enough data | 8.3 (60 reviews) | 
| **Integrations** | Feature Not Available | 8.0 (69 reviews) | 
| **Virtual PBX** | Not enough data | 7.9 (54 reviews) | 
| **SIP trunking services** | Not enough data | 7.7 (53 reviews) | 

#### Basic Communication

| Feature | Grasshopper | Nextiva | 
|---|---|---|
| **Phone Calls** | 8.9 (86 reviews) ✓ Verified | 9.2 (1703 reviews) ✓ Verified | 
| **Video Calls** | Feature Not Available | 7.9 (898 reviews) ✓ Verified | 
| **Instant Messaging** | 7.3 (17 reviews) | 8.3 (1057 reviews) ✓ Verified | 
| **Screen Sharing** | Feature Not Available | 7.7 (829 reviews) | 
| **Conference Calls** | 4.8 (16 reviews) ✓ Verified | 8.6 (1160 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | 7.7 (43 reviews) ✓ Verified | 9.1 (1341 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | Grasshopper | Nextiva | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.7 (41 reviews) | 
| **Cross-system Integration** | Not enough data | 7.8 (40 reviews) | 
| **Adaptive Learning** | Not enough data | 7.6 (39 reviews) | 
| **Proactive Assistance** | Not enough data | 7.6 (40 reviews) | 

#### Access

| Feature | Grasshopper | Nextiva | 
|---|---|---|
| **Software Pairing** | 6.1 (23 reviews) | 8.0 (902 reviews) | 
| **Browser Extension** | 6.7 (21 reviews) | 8.1 (897 reviews) | 
| **Individual Download** | 8.5 (57 reviews) ✓ Verified | 8.5 (1040 reviews) ✓ Verified | 

#### Advanced Features

| Feature | Grasshopper | Nextiva | 
|---|---|---|
| **Hold Music** | 7.7 (66 reviews) ✓ Verified | 8.3 (1174 reviews) ✓ Verified | 
| **Automated Attendants** | 8.2 (57 reviews) ✓ Verified | 8.6 (1243 reviews) ✓ Verified | 
| **VOiP Number** | 8.9 (57 reviews) ✓ Verified | 9.1 (1491 reviews) | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Grasshopper** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | Grasshopper | Nextiva | 
|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Grasshopper | Nextiva | 
|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | Grasshopper | Nextiva | 
|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | Grasshopper | Nextiva | 
|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Grasshopper** | N/A | N/A |
| **Nextiva** | 8.6/10 | 204 |

#### Agentic AI - UCaaS Platforms

| Feature | Grasshopper | Nextiva | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.1 (7 reviews) | 
| **Cross-system Integration** | Not enough data | 8.1 (7 reviews) | 
| **Adaptive Learning** | Not enough data | 8.3 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.6 (7 reviews) | 

#### Extensions

| Feature | Grasshopper | Nextiva | 
|---|---|---|
| **Tenancy Flexibility** | Not enough data | 8.5 (149 reviews) ✓ Verified | 
| **Native VoIP** | Not enough data | 9.1 (159 reviews) ✓ Verified | 
| **CCaaS Option** | Not enough data | 8.8 (147 reviews) ✓ Verified | 

#### Features

| Feature | Grasshopper | Nextiva | 
|---|---|---|
| **Voicemail to Email** | Not enough data | 9.2 (185 reviews) ✓ Verified | 
| **Voicemail to SMS** | Not enough data | 8.5 (155 reviews) | 
| **File Sharing** | Not enough data | 8.3 (142 reviews) ✓ Verified | 
| **Voice Conferencing** | Not enough data | 9.0 (156 reviews) ✓ Verified | 
| **Video Conferencing** | Not enough data | 8.4 (146 reviews) ✓ Verified | 
| **Conference Transcripts** | Not enough data | Feature Not Available | 

---
## Categories
**Shared Categories (1):** [VoIP Providers](https://www.g2.com/categories/voip-providers)


**Unique to Nextiva (5):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [Contact Center Software](https://www.g2.com/categories/contact-center), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | Grasshopper | Nextiva | 
|---|---|---|
| **Small-Business** | 86.3% | 77.2% | 
| **Mid-Market** | 9.4% | 21.6% | 
| **Enterprise** | 4.4% | 1.2% | 

### By Industry

#### Grasshopper

- **Information Technology and Services:** 9.4%
- **Consumer Services:** 6.3%
- **Marketing and Advertising:** 5.7%
- **Internet:** 5.0%
- **Financial Services:** 4.4%
- **Mental Health Care:** 3.8%
- **Computer Software:** 3.8%
- **Real Estate:** 3.8%
- **Construction:** 3.8%
- **Architecture & Planning:** 3.1%
- **Other:** 50.9%

#### Nextiva

- **Hospital & Health Care:** 5.9%
- **Insurance:** 5.7%
- **Construction:** 5.2%
- **Financial Services:** 4.6%
- **Real Estate:** 3.9%
- **Information Technology and Services:** 3.8%
- **Health, Wellness and Fitness:** 3.8%
- **Medical Practice:** 3.7%
- **Law Practice:** 3.5%
- **Legal Services:** 3.2%
- **Other:** 56.6%

---
## Alternatives

### Alternatives to Grasshopper

- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4190 reviews)
- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3385 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1607 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1400 reviews)
- [iPlum](https://www.g2.com/products/iplum/reviews) — 4.3/5 stars (202 reviews)
- [Talkroute](https://www.g2.com/products/talkroute/reviews) — 4.6/5 stars (44 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (502 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Twilio](https://www.g2.com/products/twilio/reviews) — 4.1/5 stars (526 reviews)
- [MightyCall](https://www.g2.com/products/mightycall/reviews) — 4.4/5 stars (335 reviews)

### Alternatives to Nextiva

- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1607 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1400 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (928 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (502 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1554 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2509 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4190 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)

---
## Top Discussions

### Grasshopper

- Title: [What is Grasshopper connect?](https://www.g2.com/discussions/what-is-grasshopper-connect) — 1 comment
  > **Top comment:** "No idea unfortunately, I apologize"
- Title: [What is Grasshopper software used for?](https://www.g2.com/discussions/what-is-grasshopper-software-used-for) — 1 comment
  > **Top comment:** "Grasshopper is used as a business calling app on your personal phone. You can take the office with you anywhere. The office number is what they will call but..."

### Nextiva

- Title: [What is VoIP feature?](https://www.g2.com/discussions/what-is-voip-feature) — 3 comments
  > **Top comment:** "Voip feature just means you can make calls over the internet, rather than a connected phone line or cell network. 
"
- Title: [What does nextiva do?](https://www.g2.com/discussions/what-does-nextiva-do) — 3 comments
  > **Top comment:** "provide phone service"
- Title: [How has Nextiva revolutionized business communication systems with its VoIP solutions?](https://www.g2.com/discussions/how-has-nextiva-revolutionized-business-communication-systems-with-its-voip-solutions) — 2 comments
  > **Top comment:** "From my perspective - Nextiva made everything seamless like it's part of my normal work system/equipment.  I don't feel like I have to do any extra logging..."
- Title: [What is Nextiva used for?](https://www.g2.com/discussions/what-is-nextiva-used-for) — 2 comments
  > **Top comment:** "They are in the business of sneak auto-renewals, being difficult to reach, and deferring everything to their legal department. "
- Title: [For those who switched to Nextiva from another service, whom did you come from, and do you feel there is parity between Nextiva and your previous provider?](https://www.g2.com/discussions/for-those-who-switched-to-nextiva-from-another-service-whom-did-you-come-from-and-do-you-feel-there-is-parity-between-nextiva-and-your-previous-provider) — 2 comments, 1 upvote
  > **Top comment:** "Good day everyone on this platform I wanna use this medium to express how you can recover your lost fund from forex, binary options scam companies or fake..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/grasshopper-vs-nextiva)