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# Grasshopper vs Nextiva Comparison - What are their main differences?

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GrasshopperNextiva[+ Add Product](#)

Reviews

**Grasshopper** [

3.9/5(162)

](https://www.g2.com/products/grasshopper/reviews#reviews)

**Nextiva** [

4.5/5(3,654)

](https://www.g2.com/products/nextiva/reviews#reviews)

Pricing

**Grasshopper**
Free Trial

**$14.00** Per Month · True Solo

**Nextiva**
Free Trial

**Starting at $15.00** 1 User Per Month · Core

**Pricing Insights**
from reviews

Time to Implement

**Grasshopper**
1 month

Based on 47 responses

**Nextiva**
1 month

Based on 677 responses

Return on Investment

**Grasshopper**
13 months2 months sooner

Based on 34 responses

**Nextiva**
15 months

Based on 551 responses

Perceived Cost

**Grasshopper**
$$$$$

**Nextiva**
$$$$$

Average Discount

**Grasshopper**
6%

**Nextiva**
11%5% more

 ![Grasshopper](https://images.g2crowd.com/uploads/product/hd_favicon/a4b2a0455cd65fbc9e5743d8fa1c8fbc/grasshopper.svg "Grasshopper")

 ![Nextiva](https://images.g2crowd.com/uploads/product/hd_favicon/8e8f10a9c4c1782a6f3ce7d26d25a540/nextiva.svg "Nextiva")

G2 offers free advice on this comparison.

Chat with an expert

How do we contact you?

 ![](/assets/advisor_router/text_message-df41c2977e57ce19bdccb768c56510d9fa9182b581f7903660ca57fd8634bf09.svg)Text Message

 ![](/assets/advisor_router/phone_call-c9171db19e0526ecaea5fcbe1122f2ba459d8ab314c830a23440e5a1a536d62f.svg)Phone Call

Who do you want to talk with?

 ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg)AI Agent

 ![](/assets/advisor_router/human-26a980d7eed0089d422337af1b2588329a59f3fec5a0eff6d1b43312553d4c7b.svg)Human

Pros & Cons

**Grasshopper**
[
VoIP Services (2)
](https://www.g2.com/products/grasshopper/reviews?filters%5Bsentiment_snippet%5D=1667197&qs=pros-and-cons#reviews)[
Calling Features (1)
](https://www.g2.com/products/grasshopper/reviews?filters%5Bsentiment_snippet%5D=1667268&qs=pros-and-cons#reviews)[
Customer Service (3)
](https://www.g2.com/products/grasshopper/reviews?filters%5Bsentiment_snippet%5D=1667243&qs=pros-and-cons#reviews)[
Account Management (2)
](https://www.g2.com/products/grasshopper/reviews?filters%5Bsentiment_snippet%5D=1981885&qs=pros-and-cons#reviews)

**Nextiva**
[
Customer Support (127)
](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1230123&qs=pros-and-cons#reviews)[
Ease of Use (117)
](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1228093&qs=pros-and-cons#reviews)[
Complexity (25)
](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1228405&qs=pros-and-cons#reviews)[
Difficult Configuration (25)
](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1231448&qs=pros-and-cons#reviews)

Integrations

**Grasshopper**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_a4b2e76104efa19c85f3eaaca2791f87/basecamp.png "Product Avatar Image")

Basecamp

](https://www.g2.com/products/basecamp/reviews)[
View all
](https://www.g2.com/products/grasshopper/integrations)

**Nextiva**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_50828ef2b93af30b29edd9061533c3b9/activecampaign.jpg "Product Avatar Image")

ActiveCampaign

](https://www.g2.com/products/activecampaign/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_47457dad822238df1f7c568de3d29abf/callrevu.png "Product Avatar Image")

CALLREVU

](https://www.g2.com/products/callrevu/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ba3ff0e06098e893ef0f3ef0d8cd3276/dv-pinnacle.jpg "Product Avatar Image")

DV Pinnacle

](https://www.g2.com/products/dv-pinnacle/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ba7ec16c546d0110cfe515805013d68d/gong.png "Product Avatar Image")

Gong

](https://www.g2.com/products/gong/reviews)[
View all
](https://www.g2.com/products/nextiva/integrations)

Screenshots

**Grasshopper**
 ![Grasshopper screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/89643/iOS-settings.jpg)

**Nextiva**
 ![Nextiva screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/125886/1.png)

Ratings

Meets Requirements

**Grasshopper**

8.3

8.3129

**Nextiva**

9.0

9.02,901

Ease of Use

**Grasshopper**

8.1

8.1133

**Nextiva**

8.7

8.72,952

Ease of Setup

**Grasshopper**

7.9

7.973

**Nextiva**

8.4

8.42,240

Ease of Admin

**Grasshopper**

8.3

8.362

**Nextiva**

8.6

8.62,026

Quality of Support

**Grasshopper**

7.7

7.7112

**Nextiva**

9.0

9.02,886

Has the product been a good partner in doing business?

**Grasshopper**

7.6

7.661

**Nextiva**

8.9

8.92,007

Product Direction (% positive)

**Grasshopper**

5.9

5.9128

**Nextiva**

8.3

8.32,763

Features

VoIP Providers[Hide 93 FeaturesShow 93 Features](javascript:void(0);)

7.6

97

8.3

1,854

Platform Basics - VoIP Providers

Call Management

8.7

5

8.9(won by 0.2)

121

PBX systems, VoIP Softphone

Not enough data

8.7(won by default)

72

Network monitoring

Not enough data

8.4(won by default)

63

Integrations

Feature Not Available

8.1(won by default)

73

Virtual PBX

Not enough data

7.9(won by default)

54

SIP trunking services

Not enough data

7.7(won by default)

53

Call List Management

Not enough data

8.0(won by default)

5

Contact Management

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Fax Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Call Center Integration

Not enough data

Not enough data

Basic Communication

Phone Calls

8.9

87

|

Verified

9.2(won by 0.3)

1730

|

Verified

Instant Messaging

7.4

18

8.3(won by 0.9)

1054

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Conference Calls

5.1

17

|

Verified

8.6(won by 3.5)

1158

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Desk-to-Desk Calls

7.7

44

|

Verified

9.1(won by 1.4)

1344

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Video Calls

Feature Not Available

7.9(won by default)

895

|

Verified

Screen Sharing

Feature Not Available

7.7(won by default)

826

SMS Messaging

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Video Call Recording

Not enough data

Not enough data

Two-Way Audio & Video

Not enough data

Not enough data

SIP Trunking

Not enough data

Not enough data

Agentic AI - VoIP Providers

Autonomous Task Execution

Not enough data

7.7(won by default)

43

Cross-system Integration

Not enough data

7.8(won by default)

40

Adaptive Learning

Not enough data

7.6(won by default)

40

Proactive Assistance

Not enough data

7.6(won by default)

40

Access

Software Pairing

6.1

23

8.0(won by 1.9)

900

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Browser Extension

6.7

21

8.2(won by 1.5)

895

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Individual Download

8.5(tied score)

58

|

Verified

8.5(tied score)

1037

|

Verified

Advanced Features

Hold Music

7.7

67

|

Verified

8.3(won by 0.6)

1171

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Automated Attendants

8.2

57

|

Verified

8.6(won by 0.4)

1246

|

Verified

VOiP Number

8.9

57

|

Verified

9.2(won by 0.3)

1493

Additional Functionality

Reporting & Statistics

Not enough data

7.3(won by default)

8

Voice Mail

Not enough data

9.2(won by default)

6

Mobile Access

Not enough data

9.5(won by default)

11

Call Routing

Not enough data

8.6(won by default)

7

Reporting/Analytics

Not enough data

7.0(won by default)

5

Live Chat

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Purchasing & Receiving

Not enough data

Not enough data

Employee Directory

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Virtual Call Center

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Call Reporting

Not enough data

Not enough data

Call Logging

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Customizable Caller ID

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

IVR

Not enough data

Not enough data

API

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Call Conferencing

Not enough data

Not enough data

Call Disposition

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Spam Blocker

Not enough data

Not enough data

On-Demand Recording

Not enough data

Not enough data

Caller Profiles

Not enough data

Not enough data

Multiple User Accounts

Not enough data

Not enough data

VoIP Connection

Not enough data

Not enough data

Conferencing

Not enough data

Not enough data

Text to Speech

Not enough data

Not enough data

VoIP

Not enough data

Not enough data

Call Queues

Not enough data

Not enough data

Call Screening

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Online Voice Transmission

Not enough data

Not enough data

Unified Communications

Not enough data

Not enough data

Voicemail Transcription

Not enough data

Not enough data

Contact Center[Hide 68 FeaturesShow 68 Features](javascript:void(0);)

Not enough data

8.6

214

Channels

Voice

Not enough data

9.4(won by default)

198

Social

Not enough data

8.0(won by default)

175

Live Chat

Not enough data

7.8(won by default)

174

Mobile SMS

Not enough data

8.3(won by default)

179

Email

Not enough data

8.2(won by default)

167

Generative AI

AI Text-to-Speech

Not enough data

7.6(won by default)

85

Generative AI

Not enough data

Not enough data

Functions

Call Routing

Not enough data

8.7(won by default)

175

Session Queuing

Not enough data

8.7(won by default)

172

Concurrent Calling

Not enough data

8.8(won by default)

176

Speech Analytics

Not enough data

8.1(won by default)

170

Auto Dialer

Not enough data

8.2(won by default)

168

IVR

Not enough data

8.6(won by default)

176

Inbound Screen Pop

Not enough data

8.6(won by default)

169

Persistent Data

Not enough data

8.4(won by default)

164

Predictive Dialer

Not enough data

Not enough data

Automated Routing

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Agentic AI - Contact Center

Autonomous Task Execution

Not enough data

8.8(won by default)

11

Cross-system Integration

Not enough data

9.2(won by default)

11

Natural Language Interaction

Not enough data

9.2(won by default)

11

Proactive Assistance

Not enough data

9.2(won by default)

11

Third-Party Integrations

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Administrative

Session Summary Notes

Not enough data

8.3(won by default)

166

Administrator Access

Not enough data

9.1(won by default)

178

Reporting & Dashboards

Not enough data

8.9(won by default)

177

Session Recording

Not enough data

8.5(won by default)

165

Agent Scheduling and Assignment

Not enough data

8.4(won by default)

160

Callback Scheduling

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Call Reporting

Not enough data

Not enough data

Additional Functionality

API

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Quality Management

Not enough data

Not enough data

Agent Interface

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Customer History

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Call List Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Workforce Management

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Call Center Infrastructure (CCI)[Hide 62 FeaturesShow 62 Features](javascript:void(0);)

Not enough data

8.6

774

Platform

Omnichannel

Not enough data

8.1(won by default)

464

Mobile Access

Not enough data

8.7(won by default)

665

Queue Management

Not enough data

8.6(won by default)

584

Call Routing

Not enough data

8.9(won by default)

694

Call Back

Not enough data

8.8(won by default)

606

IVR

Not enough data

8.3(won by default)

501

Automatic Call Distribution

Not enough data

8.6(won by default)

603

Call Transfer

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Multi-Channel Management

Not enough data

Not enough data

Survey/Poll Management

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

Call List Management

Not enough data

Not enough data

Generative AI

AI Text-to-Speech

Not enough data

7.7(won by default)

294

Generative AI

Not enough data

Not enough data

Workforce Management

Call Monitoring

Not enough data

8.7(won by default)

608

Performance Evaluation

Not enough data

8.7(won by default)

564

Real-Time Monitoring

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Call Center Infrastructure (CCI)

Autonomous Task Execution

Not enough data

8.8(won by default)

8

Cross-system Integration

Not enough data

8.8(won by default)

8

Natural Language Interaction

Not enough data

8.8(won by default)

8

Proactive Assistance

Not enough data

8.8(won by default)

8

Third-Party Integrations

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Administrative

Call Recording

Not enough data

8.6(won by default)

594

Reporting & Dashboards

Not enough data

8.7(won by default)

624

Call Reporting

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Additional Functionality

Chat/Messaging

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Customer History

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Phone Key Input

Not enough data

Not enough data

Call Logging

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Voice Customization

Not enough data

Not enough data

API

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

Pre-recorded Messages

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Multiple Scripts

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Call Disposition

Not enough data

Not enough data

Cloud PBX Platforms[Hide 46 FeaturesShow 46 Features](javascript:void(0);)

Not enough data

9.1

48

Basic Communication - Cloud PBX

Call Management

Not enough data

9.5(won by default)

35

Communication Management

Not enough data

9.1(won by default)

30

Scalability

Not enough data

9.4(won by default)

29

Integrations

Not enough data

8.5(won by default)

24

Mobile Accessibility

Not enough data

8.8(won by default)

33

Accessibility

Not enough data

9.1(won by default)

29

Contact Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Call List Management

Not enough data

Not enough data

Fax Management

Not enough data

Not enough data

Advanced Features - Cloud PBX

Security and Compliance

Not enough data

9.1(won by default)

26

Analytics and Reporting

Not enough data

9.3(won by default)

29

Support and Reliability

Not enough data

9.1(won by default)

30

Automated attendant

Not enough data

9.1(won by default)

27

Real-Time Analytics

Not enough data

Not enough data

Additional Functionality

Virtual Extensions

Not enough data

Not enough data

Call Disposition

Not enough data

Not enough data

Customizable Caller ID

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Conferencing

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Real-Time Updates

Not enough data

Not enough data

On-Demand Recording

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

SIP Trunking

Not enough data

Not enough data

For Cloud Phone Systems

Not enough data

Not enough data

Ring Groups

Not enough data

Not enough data

UCaaS Platforms[Hide 51 FeaturesShow 51 Features](javascript:void(0);)

Not enough data

8.6

208

Agentic AI - UCaaS Platforms

Autonomous Task Execution

Not enough data

8.1(won by default)

7

Cross-system Integration

Not enough data

8.1(won by default)

7

Adaptive Learning

Not enough data

8.3(won by default)

8

Natural Language Interaction

Not enough data

8.6(won by default)

7

Third-Party Integrations

Not enough data

Not enough data

Extensions

Tenancy Flexibility

Not enough data

8.5(won by default)

148

|

Verified

Native VoIP

Not enough data

9.1(won by default)

159

|

Verified

CCaaS Option

Not enough data

8.8(won by default)

147

|

Verified

Features

Voicemail to Email

Not enough data

9.2(won by default)

186

|

Verified

Voicemail to SMS

Not enough data

8.6(won by default)

154

File Sharing

Not enough data

8.3(won by default)

141

|

Verified

Voice Conferencing

Not enough data

9.0(won by default)

156

|

Verified

Video Conferencing

Not enough data

8.5(won by default)

145

|

Verified

Conference Transcripts

Not enough data

Feature Not Available

Electronic Faxes

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Video Call Recording

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Meeting Management

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Two-Way Audio & Video

Not enough data

Not enough data

Virtual Voicemail

Not enough data

Not enough data

Additional Functionality

Trend Analysis

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Virtual Backgrounds

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Group Messaging

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Multi-User Collaboration

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Show 4 feature categories with incomplete data

Artificial Intelligence[Hide 37 FeaturesShow 37 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Tagging

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Data Extraction

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Speech Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Data Storage Management

Not enough data

Not enough data

Virtual Personal Assistant (VPA)

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

For eCommerce

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Machine Learning

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Multiple Data Sources

Not enough data

Not enough data

For Sales Teams/Organizations

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Call & Contact Center[Hide 47 FeaturesShow 47 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Call Reporting

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Call Whispering

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Call Tagging

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Call Transcription

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Manual Dialer

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Progressive Dialer

Not enough data

Not enough data

Voice Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Call Logging

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Outbound Call Center

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

API

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

AI Summarization

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Inbound Call Center

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Blended Call Center

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Third-Party Integrations

Not enough data

Not enough data

To-Do List

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Brainstorming

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Real Time Editing

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Assignment Management

Not enough data

Not enough data

Task Scheduling

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Task Progress Tracking

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

API

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

AI Voice Assistants[Hide 6 FeaturesShow 6 Features](javascript:void(0);)

Not enough data

Not enough data

Voice Recognition - AI Voice Assistants

Voice Recognition

Not enough data

Not enough data

Speech Synthesis - AI Voice Assistants

Speech Synthesis

Not enough data

Not enough data

Customizable speech

Not enough data

Not enough data

Multiple voice actions

Not enough data

Not enough data

Security and privacy - AI Voice Assistants

Encrypted communication

Not enough data

Not enough data

Compatibility - AI Voice Assistants

Cross platform compatibility

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![Grasshopper](https://images.g2crowd.com/uploads/product/hd_favicon/a4b2a0455cd65fbc9e5743d8fa1c8fbc/grasshopper.svg "Grasshopper")](https://www.g2.com/products/grasshopper/reviews)

Grasshopper

Small-Business(50 or fewer emp.)

86.3%

Mid-Market(51-1000 emp.)

9.3%

Enterprise(\> 1000 emp.)

4.3%

[![Nextiva](https://images.g2crowd.com/uploads/product/hd_favicon/8e8f10a9c4c1782a6f3ce7d26d25a540/nextiva.svg "Nextiva")](https://www.g2.com/products/nextiva/reviews)

Nextiva

Small-Business(50 or fewer emp.)

77.0%

Mid-Market(51-1000 emp.)

21.9%

Enterprise(\> 1000 emp.)

1.2%

Small-Business

(50 or fewer emp.)

86.3%

77.0%

Mid-Market

(51-1000 emp.)

9.3%

21.9%

Enterprise

(\> 1000 emp.)

4.3%

1.2%

Reviewers' Industry

[![Grasshopper](https://images.g2crowd.com/uploads/product/hd_favicon/a4b2a0455cd65fbc9e5743d8fa1c8fbc/grasshopper.svg "Grasshopper")](https://www.g2.com/products/grasshopper/reviews)
Grasshopper

Information Technology and Services

9.4%

Consumer Services

6.3%

Marketing and Advertising

5.6%

Internet

5.0%

Financial Services

4.4%

Other

69.4%

[![Nextiva](https://images.g2crowd.com/uploads/product/hd_favicon/8e8f10a9c4c1782a6f3ce7d26d25a540/nextiva.svg "Nextiva")](https://www.g2.com/products/nextiva/reviews)
Nextiva

Hospital & Health Care

6.0%

Insurance

5.6%

Construction

5.2%

Financial Services

4.6%

Real Estate

3.9%

Other

74.8%

FAQs

## Grasshopper vs Nextiva FAQs

Generated using AI

Last updated: August 14, 2026

### What is the difference between Grasshopper vs Nextiva?

Nextiva stands out from Grasshopper with a higher G2 rating, stronger support scores, and broader feature coverage, especially for video and screen sharing.

| [Grasshopper](https://www.g2.com/products/grasshopper/reviews) | [Nextiva](https://www.g2.com/products/nextiva/reviews) |
| --- | --- |
| 3.9/5 (162 reviews) | 4.5/5 (3,622 reviews) |
| Small-Business | Small-Business |
| 7.9 | 8.4 |
| 7.7 | 9.0 |
| Calling Features | Customer Support |

### How do the pricing models of Grasshopper and Nextiva compare?

Nextiva is rated higher for value, with a stronger Price/Cost satisfaction score than Grasshopper.

- **Grasshopper:** In recent reviews, several users describe Grasshopper as cost-effective but note limitations in features and support for the price.
- **Nextiva:** Reviewers consistently highlight satisfaction with Nextiva's pricing relative to its robust feature set and support, though some mention higher costs at scale.
- **Switching reasons:** Recent reviewers cite switching from Grasshopper to alternatives due to feature limitations and support frustrations, while Nextiva's switching is driven by contract terms and pricing at higher tiers.

### What are the best alternatives to Grasshopper and Nextiva?

The top three alternatives to Grasshopper and Nextiva are Dialpad Connect, 3CX, and Aircall.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Grasshopper](https://www.g2.com/products/grasshopper/reviews) | 3.9/5 (162 reviews) | Small-Business | Cost-effective for basic needs | Calling Features |
| [Nextiva](https://www.g2.com/products/nextiva/reviews) | 4.5/5 (3,622 reviews) | Small-Business | Strong value for feature set | Customer Support |
| [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) | 4.4/5 (4,201 reviews) | Small-Business | — | — |
| [3CX](https://www.g2.com/products/3cx/reviews) | 4.4/5 (547 reviews) | Mid-Market | — | — |
| [Aircall](https://www.g2.com/products/aircall/reviews) | 4.4/5 (1,644 reviews) | Small-Business | — | — |

### Which VoIP Providers features should I prioritize when comparing Grasshopper and Nextiva?

Buyers comparing Grasshopper and Nextiva should prioritize Phone Calls, Customer Support, Ease of Setup, Feature Breadth, and Messaging Features.

- **Phone Calls:** Grasshopper (all-time mentions: 1), Nextiva (all-time mentions: 22)
- **Customer Support:** Grasshopper (all-time mentions: 3), Nextiva (all-time mentions: 135)
- **Ease of Setup:** Grasshopper 7.9, Nextiva 8.4
- **Feature Breadth:** Nextiva offers video calls and screen sharing, which Grasshopper does not.
- **Messaging Features:** Grasshopper (all-time mentions: 1), Nextiva (all-time mentions: 22)

### What are the pros and cons of Grasshopper vs Nextiva?

Nextiva's headline strength is customer support, while Grasshopper's is simplicity in calling features.

- **Grasshopper strengths:** Reviewers highlight easy connection, intuitive interface, and basic calling and messaging features.
- **Grasshopper trade-offs:** Trade-offs include limited customer service (3 all-time mentions), account management issues (2), high cost (2), call drops, and technical assistance challenges.
- **Nextiva strengths:** Customer support (135 all-time mentions), reliability (90), call quality (56), robust features (49), and user interface (46) are consistently praised.
- **Nextiva trade-offs:** Trade-offs include texting limitations (12 all-time mentions) and higher costs at scale, with some reviewers noting contract rigidity.

### Is Grasshopper or Nextiva better for small businesses?

Nextiva is the better fit for small businesses, with higher satisfaction scores and more robust support for this segment.

- **Grasshopper:** Small-Business is the largest segment, with reviewers appreciating its simplicity and ease of setup but noting limitations as businesses grow.
- **Nextiva:** Small-Business is also the largest segment, with reviewers consistently citing strong support, reliability, and a feature set that scales with business needs.

### Which VoIP Providers platform has better integrations?

Nextiva is favored for integrations, with reviewers citing CRM and analytics connections, while Grasshopper has limited integration mentions.

- **Grasshopper:** Recent reviews mention integration with Help Scout and HubSpot, but no all-time mention counts are available.
- **Nextiva:** Reviewers highlight CRM integration and analytics tools, with positive feedback on connecting to business applications.

### How do Grasshopper and Nextiva compare on customer support?

Nextiva outperforms Grasshopper on Quality of Support by a material margin, with scores of 9.0 vs 7.7.

- **Grasshopper:** Reviewers note mixed experiences, with some citing responsive support but others reporting difficulty reaching assistance and unresolved issues.
- **Nextiva:** Reviewers consistently praise Nextiva's support, with 135 all-time mentions, describing prompt, helpful, and knowledgeable service teams.

### Which is easier to implement, Grasshopper or Nextiva?

Nextiva leads Grasshopper on Ease of Setup by a material margin, scoring 8.4 vs 7.9.

- **Grasshopper:** Reviewers describe setup as generally straightforward, especially for basic needs, but note occasional onboarding and account management challenges.
- **Nextiva:** Reviewers highlight easy onboarding, intuitive administration, and strong support during implementation, with many citing a smooth transition process.

### Which product has better Phone Calls?

Nextiva is the stronger performer for Phone Calls, with higher reviewer satisfaction and more frequent positive mentions.

- **Grasshopper:** Phone Calls are cited as a core feature (all-time mentions: 1), with an Ease of Use score of 8.1.
- **Nextiva:** Phone Calls receive 22 all-time mentions, with an Ease of Use score of 8.7 and additional features like call quality and reliability frequently praised.

Alternatives

**Grasshopper Alternatives**

 ![Dialpad Connect](https://images.g2crowd.com/uploads/product/hd_favicon/75aefaf31a2ce598ed3fa66b29d6cfc8/dialpad-connect.svg "Dialpad Connect")

[
Dialpad Connect
](/products/dialpad-connect/reviews)

 ![Quo](https://images.g2crowd.com/uploads/product/hd_favicon/70bd16062452adffe742fd8497a1da46/quo-quo.svg "Quo")

[
Quo
](/products/quo-quo/reviews)

 ![Aircall](https://images.g2crowd.com/uploads/product/hd_favicon/d88e64e138533d66704f0a6b3ed71f61/aircall.svg "Aircall")

[
Aircall
](/products/aircall/reviews)

 ![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX")

[
RingEX
](/products/ringex/reviews)

**Nextiva Alternatives**

 ![3CX](https://images.g2crowd.com/uploads/product/hd_favicon/ff153aac01ae613678696e629e52116c/3cx.svg "3CX")

[
3CX
](/products/3cx/reviews)

 ![Aircall](https://images.g2crowd.com/uploads/product/hd_favicon/d88e64e138533d66704f0a6b3ed71f61/aircall.svg "Aircall")

[
Aircall
](/products/aircall/reviews)

 ![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX")

[
RingEX
](/products/ringex/reviews)

 ![GoTo Connect](https://images.g2crowd.com/uploads/product/hd_favicon/00b3f9d992d71d88395014c459797575/goto-connect.svg "GoTo Connect")

[
GoTo Connect
](/products/goto-connect/reviews)