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At a Glance
Market Segments
Small-Business (86.3% of reviews)
Small-Business (78.2% of reviews)
Entry-Level Pricing
$14.00 Per Month
Starting at $15.00 1 User Per Month
Grasshopper
Star Rating
(154)3.9 out of 5
Market Segments
Small-Business (86.3% of reviews)
Pros & Cons
Entry-Level Pricing
$14.00 Per Month
Browse all 3 pricing plansNextiva
Star Rating
(3,438)4.5 out of 5
Market Segments
Small-Business (78.2% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 User Per Month
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Grasshopper excels in its Call Management feature, scoring 9.3, which allows for seamless handling of incoming calls, while Nextiva, although strong, scores slightly lower at 9.0. Reviewers mention that Grasshopper's intuitive interface makes it easy for small businesses to manage their calls effectively.
- Reviewers mention that Nextiva shines in Quality of Support, achieving a score of 9.0 compared to Grasshopper's 7.7. Users on G2 appreciate Nextiva's responsive customer service, stating that they receive timely assistance when issues arise.
- Users say that Nextiva's Conference Calls feature is significantly better, with a score of 8.7, while Grasshopper lags behind at 5.6. Reviewers highlight Nextiva's ability to host larger meetings with ease, making it a preferred choice for teams that rely on collaboration.
- G2 users report that Grasshopper offers a more affordable entry-level price at $14.00 compared to Nextiva's starting price of $20.00. This makes Grasshopper an attractive option for small businesses looking to minimize costs while still accessing essential features.
- Users on G2 mention that Nextiva's Analytics and Reporting capabilities are superior, scoring 9.2 versus Grasshopper's 8.9. Reviewers appreciate the detailed insights provided by Nextiva, which help businesses make informed decisions based on call data.
- Reviewers mention that Grasshopper's Voicemail to Email feature is highly praised, scoring 9.1, which allows users to receive voicemails directly in their inbox. In contrast, Nextiva's similar feature is also strong but does not receive the same level of acclaim, indicating a user preference for Grasshopper in this area.
Pricing
Entry-Level Pricing
Grasshopper
True Solo
$14.00
Per Month
Starter plan for the single person businesses and side gigs. This plan includes: (1) local or toll free number with (1) extensions, for (1) user.
- 24/7 Support
- Business Texting
- Mobile + Desktop Apps
Nextiva
Core
Starting at $15.00
1 User Per Month
For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.
- Inbound & Outbound Voice
- Business SMS
- Video Meetings
Free Trial
Grasshopper
Free Trial is available
Nextiva
No trial information availableRatings
Meets Requirements
8.3
124
9.0
2,770
Ease of Use
8.0
126
8.7
2,806
Ease of Setup
7.7
66
8.4
2,097
Ease of Admin
8.3
61
8.6
1,989
Quality of Support
7.6
108
9.0
2,756
Has the product been a good partner in doing business?
7.6
60
8.8
1,971
Product Direction (% positive)
5.9
123
8.3
2,656
Features by Category
Channels
Not enough data
9.4
198
Not enough data
8.0
179
Not enough data
7.7
175
Not enough data
8.2
181
Not enough data
8.2
170
Generative AI
Not enough data
7.6
85
Functions
Not enough data
8.7
175
Not enough data
8.6
174
Not enough data
8.8
175
Not enough data
8.1
173
Not enough data
8.2
170
Not enough data
8.5
179
Not enough data
8.5
170
Not enough data
8.4
166
Agentic AI - Contact Center
Not enough data
8.8
12
Not enough data
9.3
12
Not enough data
9.3
12
Not enough data
9.3
12
Administrative
Not enough data
8.3
168
Not enough data
9.1
176
Not enough data
8.9
176
Not enough data
8.4
166
Not enough data
8.3
161
Platform
Not enough data
8.1
468
Not enough data
8.6
668
Not enough data
8.6
586
Not enough data
8.9
695
Not enough data
8.8
608
Not enough data
8.3
504
Not enough data
8.6
605
Generative AI
Not enough data
7.7
296
Workforce Management
Not enough data
8.8
609
Not enough data
8.7
567
Call Center Infrastructure (CCI)
Not enough data
8.9
9
Not enough data
8.9
9
Not enough data
8.9
9
Not enough data
8.9
9
Administrative
Not enough data
8.7
597
Not enough data
8.7
626
Basic Communication - Cloud PBX
Not enough data
9.2
28
Not enough data
9.0
28
Not enough data
9.3
27
Not enough data
8.5
25
Not enough data
8.7
26
Not enough data
9.1
27
Advanced Features - Cloud PBX
Not enough data
9.1
27
Not enough data
9.2
28
Not enough data
9.2
28
Not enough data
9.2
26
Platform Basics - VoIP Providers
Not enough data
8.6
61
Not enough data
8.7
67
Not enough data
8.4
60
Not enough data
8.1
61
Not enough data
8.0
57
Not enough data
7.9
57
Basic Communication
8.9
82
|
Verified
9.2
1645
|
Verified
Feature Not Available
7.9
904
|
Verified
6.9
15
8.2
1050
|
Verified
Feature Not Available
7.7
835
4.6
15
|
Verified
8.6
1161
|
Verified
7.6
42
|
Verified
9.1
1341
|
Verified
Agentic AI - VoIP Providers
Not enough data
7.8
43
Not enough data
8.1
42
Not enough data
7.8
43
Not enough data
7.8
43
Access
6.3
22
8.0
909
6.5
19
8.2
904
8.5
56
|
Verified
8.5
1041
|
Verified
Advanced Features
7.6
64
|
Verified
8.3
1178
|
Verified
8.2
56
|
Verified
8.6
1243
|
Verified
8.9
55
|
Verified
9.1
1482
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
8.3
8
Not enough data
7.9
8
Not enough data
8.3
9
Not enough data
8.8
8
Extensions
Not enough data
8.5
150
|
Verified
Not enough data
9.1
158
|
Verified
Not enough data
8.8
148
|
Verified
Features
Not enough data
9.2
183
|
Verified
Not enough data
8.5
154
Not enough data
8.3
144
|
Verified
Not enough data
9.0
157
|
Verified
Not enough data
8.4
148
|
Verified
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Grasshopper and Nextiva are categorized as VoIP Providers
Unique Categories
Grasshopper has no unique categories
Nextiva is categorized as UCaaS Platforms, AI Voice Assistants, Contact Center, Call Center Infrastructure (CCI), and Cloud PBX Platforms
Reviews
Reviewers' Company Size
Grasshopper
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Nextiva
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
9.8%
Consumer Services
6.5%
Marketing and Advertising
5.9%
Internet
5.2%
Financial Services
4.6%
Other
68.0%
Hospital & Health Care
5.9%
Insurance
5.7%
Construction
5.3%
Financial Services
4.6%
Real Estate
4.0%
Other
74.4%
Discussions
What is Grasshopper software used for?
1 Comment
AS
Grasshopper is used as a business calling app on your personal phone. You can take the office with you anywhere. The office number is what they will call but...Read more
Grasshopper has no more discussions with answers
What is VoIP feature?
3 Comments
JB
Voice over Internet Protocol or VoIP is basically phone service using internet connection instead of a regular phone line connectionRead more
If we need more lines in the future as our business grows, do we have to purchase new phones as well?
2 Comments
RW
Julianne, the answer depends on your current phones and service package with Nextiva. We have multiple numbers configured to ring one or more phones as well...Read more
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