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At a Glance
Market Segments
Small-Business (86.3% of reviews)
Small-Business (79.2% of reviews)
Entry-Level Pricing
$14.00 Per Month
$12.00 1 per user/month (billed annually)
Grasshopper
Star Rating
(154)3.9 out of 5
Market Segments
Small-Business (86.3% of reviews)
Pros & Cons
Entry-Level Pricing
$14.00 Per Month
Browse all 3 pricing plansKrispCall
Star Rating
(333)4.5 out of 5
Market Segments
Small-Business (79.2% of reviews)
Pros & Cons
Entry-Level Pricing
$12.00 1 per user/month (billed annually)
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Grasshopper's phone call quality is commendable, scoring 8.9, but KrispCall excels with a score of 9.5, indicating superior clarity and reliability during calls, which is crucial for business communications.
- Reviewers mention that KrispCall's instant messaging feature is significantly better, scoring 9.4 compared to Grasshopper's 6.8. Users appreciate the seamless integration and responsiveness of KrispCall's messaging system, enhancing team collaboration.
- G2 users highlight that KrispCall offers a more user-friendly experience, with an ease of use score of 9.3 versus Grasshopper's 8.1. This difference suggests that new users may find KrispCall easier to navigate and utilize effectively from the start.
- Users on G2 report that KrispCall's software pairing capabilities are superior, scoring 8.6 compared to Grasshopper's 6.3. This feature allows for better integration with other tools, streamlining workflows for small businesses.
- Reviewers mention that while both products offer automated attendants, KrispCall's feature is slightly more advanced, scoring 8.6 against Grasshopper's 8.4, providing users with more customization options for handling incoming calls.
- Users say that KrispCall's overall support quality is rated higher at 9.2 compared to Grasshopper's 7.7. This indicates that KrispCall may provide more effective assistance and resources for troubleshooting and user inquiries.
Pricing
Entry-Level Pricing
Grasshopper
True Solo
$14.00
Per Month
Starter plan for the single person businesses and side gigs. This plan includes: (1) local or toll free number with (1) extensions, for (1) user.
- 24/7 Support
- Business Texting
- Mobile + Desktop Apps
KrispCall
Essential
$12.00
1 per user/month (billed annually)
Recommended for Small Businesses, Startups & Freelancers
- 5 user limit
- Global Phone Numbers
- Text Messages
Free Trial
Grasshopper
Free Trial is available
KrispCall
No trial information availableRatings
Meets Requirements
8.3
124
8.9
310
Ease of Use
8.0
126
9.3
318
Ease of Setup
7.7
66
9.3
297
Ease of Admin
8.3
61
9.1
93
Quality of Support
7.6
108
9.0
304
Has the product been a good partner in doing business?
7.6
60
8.9
91
Product Direction (% positive)
5.9
123
7.6
310
Features by Category
Channels
Not enough data
9.2
114
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
115
Not enough data
8.1
93
Generative AI
Not enough data
7.6
62
Functions
Not enough data
8.6
96
Not enough data
Feature Not Available
Not enough data
8.5
92
Not enough data
8.4
94
Not enough data
8.4
107
Not enough data
8.7
111
Not enough data
8.2
60
Not enough data
8.5
85
Agentic AI - Contact Center
Not enough data
8.3
25
Not enough data
8.3
28
Not enough data
8.1
25
Not enough data
8.3
24
Administrative
Not enough data
8.7
96
Not enough data
8.9
93
Not enough data
8.9
117
Not enough data
8.6
88
Not enough data
8.1
83
Platform
Not enough data
Feature Not Available
Not enough data
9.1
24
Not enough data
Feature Not Available
Not enough data
9.4
27
Not enough data
8.9
19
Not enough data
9.2
28
Not enough data
9.3
17
Generative AI
Not enough data
7.2
15
Workforce Management
Not enough data
9.0
25
Not enough data
8.8
19
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
7.5
6
Not enough data
5.7
5
Not enough data
Not enough data
Administrative
Not enough data
9.7
24
Not enough data
9.1
21
Platform Basics - VoIP Providers
Not enough data
Feature Not Available
Not enough data
8.8
15
Not enough data
Feature Not Available
Not enough data
8.1
14
Not enough data
Feature Not Available
Not enough data
8.5
12
Basic Communication
8.9
82
|
Verified
9.5
116
Feature Not Available
Feature Not Available
6.9
15
9.2
106
Feature Not Available
Feature Not Available
4.6
15
|
Verified
Feature Not Available
7.6
42
|
Verified
9.0
77
Agentic AI - VoIP Providers
Not enough data
7.5
6
Not enough data
Feature Not Available
Not enough data
7.9
7
Not enough data
7.2
6
Access
6.3
22
8.3
77
6.5
19
8.0
96
8.5
56
|
Verified
Feature Not Available
Advanced Features
7.6
64
|
Verified
Feature Not Available
8.2
56
|
Verified
8.4
72
8.9
55
|
Verified
9.4
119
Agentic AI - Outbound Call Tracking
Not enough data
7.9
28
Not enough data
7.4
45
Calling
Not enough data
8.7
137
Not enough data
Feature Not Available
Not enough data
8.7
86
Not enough data
9.0
126
Not enough data
8.0
38
Contacts
Not enough data
8.4
97
Not enough data
8.8
76
Not enough data
8.6
77
Insights
Not enough data
9.2
130
Not enough data
9.0
120
Not enough data
8.7
103
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.8
26
Categories
Categories
Shared Categories
Grasshopper and KrispCall are categorized as VoIP Providers
Unique Categories
Grasshopper has no unique categories
KrispCall is categorized as Outbound Call Tracking, Call Center Infrastructure (CCI), and Contact Center
Reviews
Reviewers' Company Size
Grasshopper
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
KrispCall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
9.8%
Consumer Services
6.5%
Marketing and Advertising
5.9%
Internet
5.2%
Financial Services
4.6%
Other
68.0%
Information Technology and Services
12.7%
Marketing and Advertising
11.1%
Outsourcing/Offshoring
6.6%
Computer Software
6.3%
Consulting
5.7%
Other
57.5%
Discussions
What is Grasshopper software used for?
1 Comment
AS
Grasshopper is used as a business calling app on your personal phone. You can take the office with you anywhere. The office number is what they will call but...Read more
Grasshopper has no more discussions with answers
What is KrispCall used for?
1 Comment
Official Response from KrispCall
KrispCall provides a cloud business phone system with features like virtual numbers, call routing, IVR menus, voicemail, SMS messaging, CRM integration,...Read more
KrispCall has no more discussions with answers
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