Compare Grafana Labs and PagerDuty 
Featured Products
At a Glance
Market Segments
Mid-Market (45.0% of reviews)
Mid-Market (43.5% of reviews)
Entry-Level Pricing
No pricing available
Free Trial 5 Users Per Month
Grafana Labs
Star Rating
(159)4.5 out of 5
Market Segments
Mid-Market (45.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Grafana LabsPagerDuty
Star Rating
(925)4.5 out of 5
Market Segments
Mid-Market (43.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 5 Users Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that PagerDuty excels in incident management, with users highlighting its robust on-call scheduling and escalation policies that ensure critical alerts reach the right people promptly. This capability significantly reduces downtime and enhances incident response times.
- Users say that Grafana Labs shines in data visualization, offering powerful dashboards that make it easy to monitor metrics and logs from various data sources. Reviewers appreciate the flexibility and integrations, which are particularly beneficial for observability in cloud and container environments.
- According to verified reviews, PagerDuty's implementation process is praised for its intuitive onboarding, allowing teams to set up complex scheduling and monitoring systems with ease. Users have noted that once the logic is established, managing on-call rotations becomes seamless.
- Reviewers mention that while Grafana Labs performs well in smaller setups, it may face challenges in larger, more complex environments. Some users have expressed that it can struggle with configuration for specific workflows, which may hinder its effectiveness in larger teams.
- G2 reviewers highlight that PagerDuty's quality of support is a strong point, with a high satisfaction score reflecting users' positive experiences. Many have noted that the support team is responsive and helpful, which is crucial during critical incidents.
- Users report that while both products have similar star ratings, PagerDuty's overall user satisfaction is higher, as evidenced by its greater number of reviews and a stronger G2 Score. This suggests that more users find value in PagerDuty's features and support compared to Grafana Labs.
Pricing
Entry-Level Pricing
Grafana Labs
No pricing availablePagerDuty
Free
Free Trial
5 Users Per Month
Start with on-call and incident response for small teams.
- 100/month international phone/SMS notifications included
- 1 On-call Schedule
- 1 Escalation Policy
Free Trial
Grafana Labs
Free Trial is available
PagerDuty
Free Trial is available
Ratings
Meets Requirements
8.8
124
9.1
795
Ease of Use
8.5
126
8.6
802
Ease of Setup
8.2
79
8.3
428
Ease of Admin
8.6
54
8.5
410
Quality of Support
8.1
98
8.9
605
Has the product been a good partner in doing business?
8.3
44
8.9
347
Product Direction (% positive)
8.9
121
8.4
791
Features by Category
Automation
Not enough data
Feature Not Available
Not enough data
9.6
49
Not enough data
9.5
47
Administration
Not enough data
9.8
49
Not enough data
9.6
49
Not enough data
9.7
49
Not enough data
9.6
48
Not enough data
9.6
47
Not enough data
9.8
47
Functionality
Not enough data
9.6
48
Not enough data
9.6
48
Not enough data
9.6
47
Agentic AI - Workload Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
9.6
15
Not enough data
8.3
15
Not enough data
7.9
13
Not enough data
8.9
15
Not enough data
8.2
13
Not enough data
9.1
15
Not enough data
Agentic AI - Database Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
9.1
19
Not enough data
8.7
19
Not enough data
9.0
20
Not enough data
9.2
22
Not enough data
Not enough data
Not enough data
Administration
8.9
19
Not enough data
8.0
18
Not enough data
7.7
17
Not enough data
Not enough data
Not enough data
Analysis
8.0
17
Not enough data
9.6
23
Not enough data
7.0
15
Not enough data
Agentic AI - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Automation - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.9
9
9.2
151
9.3
10
9.5
172
|
Verified
8.5
9
9.2
159
|
Verified
8.0
5
7.9
16
Management Tools
8.3
9
9.2
158
|
Verified
7.6
9
9.1
184
8.1
9
9.0
173
|
Verified
Generative AI
8.0
5
8.0
42
8.0
5
8.1
42
Agentic AI - Incident Management
Not enough data
7.6
9
8.3
5
7.8
9
9.3
5
8.6
11
8.3
5
8.3
9
Not enough data
8.5
9
8.0
5
8.7
9
Not enough data
8.3
9
Functionality
Not enough data
9.7
34
Not enough data
9.5
34
Not enough data
9.7
35
Issue Resolution
Not enough data
9.6
35
Not enough data
9.6
34
Not enough data
9.8
35
Management
Not enough data
9.6
36
Not enough data
9.7
36
Not enough data
9.6
36
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visibility
9.5
21
Not enough data
8.1
21
Not enough data
8.1
18
Not enough data
Monitoring and Management
8.2
17
Not enough data
8.2
17
Not enough data
9.0
20
Not enough data
Agentic AI - Log Monitoring
9.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
ServiceNow Apps
Not enough data
9.6
41
Not enough data
9.6
41
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.6
16
Not enough data
8.6
16
Not enough data
8.9
18
Not enough data
7.4
15
Not enough data
8.1
16
Not enough data
Response
9.1
17
Not enough data
8.4
16
Not enough data
8.5
16
Not enough data
Agentic AI - Application Performance Monitoring (APM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
7.8
16
Not enough data
8.3
16
Not enough data
Functionality
7.9
15
Not enough data
7.9
14
Not enough data
7.8
13
Not enough data
8.5
13
Not enough data
Alerts management
8.9
25
Not enough data
8.8
28
Not enough data
8.9
33
Not enough data
Monitoring
8.5
28
Not enough data
9.0
35
Not enough data
8.4
27
Not enough data
8.5
26
Not enough data
Automation
8.5
23
Not enough data
8.7
25
Not enough data
Analysis
8.4
28
Not enough data
8.5
27
Not enough data
9.0
36
Not enough data
8.5
27
Not enough data
Issue Resolution
8.3
23
Not enough data
8.2
21
Not enough data
8.3
26
Not enough data
Generative AI
6.2
7
8.5
28
Agentic AI - IT Alerting
Not enough data
7.9
7
Not enough data
7.4
7
Not enough data
8.8
7
Not enough data
7.6
7
Not enough data
7.6
7
Not enough data
8.1
7
Not enough data
8.1
7
Automation Support - Runbook Automation
Not enough data
9.0
8
Not enough data
8.3
7
Not enough data
7.3
8
Not enough data
8.6
7
Error Management - Runbook Automation
Not enough data
8.6
6
Not enough data
7.6
7
Not enough data
7.9
7
Customization - Runbook Automation
Not enough data
7.5
6
Not enough data
8.1
6
Not enough data
8.9
6
Compliance and Reporting - Runbook Automation
Not enough data
8.6
6
Not enough data
8.1
7
Not enough data
8.1
7
Performance - Runbook Automation
Not enough data
8.3
7
Not enough data
8.8
7
Not enough data
8.3
6
Agentic AI - Runbook Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Telemetry Collection & Ingestion - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Observability Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visualization & Dashboards - Observability
Not enough data
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
Correlation & Root Cause Analysis - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Scalability & Ecosystem Integration - Observability
Not enough data
Not enough data
Not enough data
Not enough data
AI Features - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AWS Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Grafana Labs and PagerDuty are categorized as Incident Management and IT Alerting
Unique Categories
Grafana Labs is categorized as AWS Marketplace, Container Monitoring, Log Monitoring, Cloud Infrastructure Monitoring, Database Monitoring, Application Performance Monitoring (APM), and Observability Software
PagerDuty is categorized as AIOps Platforms, ServiceNow Store Apps, Workload Automation, and Runbook Automation
Reviews
Reviewers' Company Size
Grafana Labs
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
PagerDuty
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
26.5%
Computer Software
22.5%
Financial Services
6.0%
Internet
4.0%
Telecommunications
4.0%
Other
37.1%
Information Technology and Services
22.6%
Computer Software
21.4%
Financial Services
5.8%
Internet
5.3%
Retail
3.7%
Other
41.2%
Discussions
.
1 Comment
PC
Its help to Monitoring, analysis of our app and also provide graphic visualisation and alert Tigger system.Read more
Grafana Labs has no more discussions with answers
What is PagerDuty used for?
2 Comments
AR
As part of the Customer Experience Team, we use it as automation for the distribution of workloads. While other departments use it as a ticketing tool for IT...Read more
How much does PagerDuty cost?
1 Comment
GO
This really depends on what you need from Pagerduty and how many users need those features.Read more
How can we do better?
1 Comment
CC
Hi Subhash,
I've passed your question over to our Client Services team. They should be reaching to you via email shortly.
Read more
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