Introducing G2.ai, the future of software buying.Try now
Compare Grafana Labs and ServiceNow Cloud Observability (formerly LightStep) 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
ServiceNow IT Service Management
Visit Website
At a Glance
Market Segments
Mid-Market (43.7% of reviews)
Enterprise (47.4% of reviews)
Entry-Level Pricing
No pricing available
Free Get started quickly
Grafana Labs
Star Rating
(143)4.5 out of 5
Market Segments
Mid-Market (43.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Grafana LabsServiceNow Cloud Observability (formerly LightStep)
Star Rating
(20)4.6 out of 5
Market Segments
Enterprise (47.4% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Free Get started quickly
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Grafana Labs excels in Data Visualization with a score of 9.6, allowing for highly customizable dashboards that users find intuitive and visually appealing. Reviewers mention that the ability to integrate various data sources seamlessly enhances their monitoring capabilities.
- Reviewers mention that ServiceNow Cloud Observability shines in Quality of Support, scoring 9.6, with many users praising the responsiveness and expertise of the support team. Users on G2 highlight that timely assistance has significantly improved their operational efficiency.
- Users say that Grafana Labs offers superior Monitoring capabilities, particularly in Real-Time Analytics, with a score of 9.6. Reviewers mention that the platform's ability to provide instant insights into system performance is a game-changer for proactive management.
- G2 users report that ServiceNow Cloud Observability provides robust Incident Alerting features, scoring 9.0. Users appreciate the multi-mode alerts that ensure critical issues are addressed promptly, which is crucial for maintaining uptime.
- Reviewers mention that while Grafana Labs has a strong focus on Data Visualization, it falls short in Logging with a score of 6.9. Users express a desire for more comprehensive logging features to complement their monitoring efforts.
- Users on G2 report that ServiceNow Cloud Observability excels in Automation, scoring 9.8, with features that streamline incident management and resolution processes. Reviewers mention that this automation significantly reduces manual workload and enhances overall productivity.
Pricing
Entry-Level Pricing
Grafana Labs
No pricing availableServiceNow Cloud Observability (formerly LightStep)
Community
Free
Get started quickly
- Best for small projects
- Explore every feature
- Community support
Free Trial
Grafana Labs
Free Trial is available
ServiceNow Cloud Observability (formerly LightStep)
Free Trial is available
Ratings
Meets Requirements
8.8
108
9.0
14
Ease of Use
8.5
110
9.2
14
Ease of Setup
8.3
63
Not enough data
Ease of Admin
8.6
51
Not enough data
Quality of Support
8.0
86
9.6
14
Has the product been a good partner in doing business?
8.3
42
Not enough data
Product Direction (% positive)
8.8
106
7.9
11
Features by Category
Functionality
9.7
10
Not enough data
8.5
10
Not enough data
7.6
9
Not enough data
9.0
10
Not enough data
8.0
10
Not enough data
9.2
10
Not enough data
Agentic AI - Database Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
9.0
17
Not enough data
8.8
16
Not enough data
8.8
17
Not enough data
9.0
18
Not enough data
Not enough data
Not enough data
Administration
8.8
16
Feature Not Available
7.7
16
Not enough data
7.8
16
Not enough data
Not enough data
Not enough data
Analysis
7.9
15
Not enough data
9.5
18
Not enough data
6.8
14
Feature Not Available
Agentic AI - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Automation - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.9
9
Not enough data
9.3
9
Not enough data
8.5
9
Not enough data
8.0
5
Not enough data
Management Tools
8.3
9
Not enough data
7.6
9
Not enough data
8.1
9
Not enough data
Generative AI
8.0
5
Not enough data
8.0
5
Not enough data
Agentic AI - Incident Management
Not enough data
Not enough data
8.3
5
Not enough data
9.3
5
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Visibility
9.5
17
9.5
7
8.2
17
7.9
7
8.2
17
9.3
7
Monitoring and Management
8.2
16
9.8
7
8.2
17
9.0
7
9.0
17
8.8
7
Agentic AI - Log Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Enterprise Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.6
16
8.3
5
8.6
16
8.7
5
8.8
17
8.0
5
7.4
15
Not enough data
8.1
15
Not enough data
Response
9.2
16
Not enough data
8.3
15
Not enough data
8.5
16
8.7
5
Agentic AI - Application Performance Monitoring (APM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
7.8
16
Not enough data
8.2
15
Not enough data
Functionality
7.9
15
Not enough data
7.9
14
Not enough data
7.8
13
Not enough data
8.5
13
Not enough data
Alerts management
8.9
23
Not enough data
8.8
26
Not enough data
9.1
27
Not enough data
Monitoring
8.5
26
Not enough data
8.8
27
Not enough data
8.4
25
Not enough data
8.6
24
Not enough data
Automation
8.6
22
Not enough data
8.8
24
Not enough data
Analysis
8.4
25
Not enough data
8.5
25
Not enough data
9.1
27
Not enough data
8.5
25
Not enough data
Issue Resolution
8.3
21
Not enough data
8.3
20
Not enough data
8.4
22
Not enough data
Generative AI
6.2
7
Not enough data
Agentic AI - IT Alerting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Telemetry Collection & Ingestion - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Observability Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visualization & Dashboards - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Correlation & Root Cause Analysis - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Scalability & Ecosystem Integration - Observability
Not enough data
Not enough data
Not enough data
Not enough data
AI Features - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AWS Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Grafana Labs and ServiceNow Cloud Observability (formerly LightStep) are categorized as Container Monitoring, Log Monitoring, Cloud Infrastructure Monitoring, Database Monitoring, Application Performance Monitoring (APM), and Observability Software
Unique Categories
ServiceNow Cloud Observability (formerly LightStep) is categorized as Enterprise Monitoring
Reviews
Reviewers' Company Size
Grafana Labs
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow Cloud Observability (formerly LightStep)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
24.4%
Computer Software
22.2%
Financial Services
5.9%
Telecommunications
4.4%
Internet
4.4%
Other
38.5%
Computer Software
47.4%
Information Technology and Services
10.5%
Financial Services
10.5%
Computer Games
10.5%
Telecommunications
5.3%
Other
15.8%
Discussions
.
1 Comment
PC
Its help to Monitoring, analysis of our app and also provide graphic visualisation and alert Tigger system.Read more
Grafana Labs has no more discussions with answers
ServiceNow Cloud Observability (formerly LightStep) has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
