# Grafana Labs vs ServiceNow Cloud Observability (formerly LightStep) Comparison --- ## AI Generated Summary - **G2 reviewers report** that Grafana Labs excels in creating **customized dashboards** , allowing users to tailor metrics to their specific needs. This flexibility is highlighted by users who appreciate the ability to pull data from various sources without integration issues, making it a strong choice for organizations that require a high level of customization. - **Users say** that ServiceNow Cloud Observability (formerly LightStep) stands out for its **log tracing capabilities**. Reviewers commend its easy integration with applications, which simplifies the monitoring of logs and enhances troubleshooting efficiency, making it particularly appealing for developers. - **According to verified reviews** , Grafana Labs is praised for its **user-friendly interface** and the ease of setting up alerts. Users find it straightforward to organize monitoring dashboards, which helps maintain clarity and accessibility in their monitoring processes. - **Reviewers mention** that ServiceNow Cloud Observability offers robust **matrix generation** features, which facilitate quick issue resolution. This capability is particularly beneficial for teams that need to troubleshoot errors swiftly, reinforcing its value in enterprise environments. - **G2 reviewers report** that while Grafana Labs has a solid overall satisfaction score, it faces challenges in areas like **log monitoring** , where it received lower ratings compared to ServiceNow Cloud Observability. This indicates that users may find better performance in log management with ServiceNow, despite Grafana's strengths in other areas. - **Users say** that ServiceNow Cloud Observability's **quality of support** is exceptional, with a high satisfaction rating. This is a significant advantage for organizations that prioritize responsive customer service and support during implementation and ongoing use. | | Grafana Labs | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **Star Rating** | 4.5 out of 5 | 4.6 out of 5 | | **Total Reviews** | 159 | 20 | | **Largest Market Segment** | Mid-Market (45.0% of reviews) | Enterprise (47.4% of reviews) | | **Entry Level Price** | No pricing available | Free Get started quickly | --- ## Top Pros & Cons ### Grafana Labs Pros: - Data Visualization (18 reviews) - Dashboard Usability (17 reviews) Cons: - Learning Curve (16 reviews) - Complex Setup (13 reviews) ### ServiceNow Cloud Observability (formerly LightStep) **Not enough data** --- ## Ratings Comparison | Rating | Grafana Labs | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **Meets Requirements** | 8.8 (124 reviews) | 9.0 (14 reviews) | | **Ease of Use** | 8.5 (126 reviews) | 9.2 (14 reviews) | | **Ease of Setup** | 8.2 (79 reviews) | Not enough data | | **Ease of Admin** | 8.6 (54 reviews) | Not enough data | | **Quality of Support** | 8.1 (98 reviews) | 9.6 (14 reviews) | | **Has the product been a good partner in doing business?** | 8.3 (44 reviews) | Not enough data | | **Product Direction (% positive)** | 8.9 (121 reviews) | 7.9 (11 reviews) | --- ## Pricing ### Grafana Labs #### Entry-Level Pricing No pricing available #### Free Trial Yes ### ServiceNow Cloud Observability (formerly LightStep) #### Entry-Level Pricing Plan: Community Price: Free Get started quickly Key Features: - Best for small projects - Explore every feature - Community support [Browse all 3 editions](https://www.g2.com/products/servicenow-cloud-observability-formerly-lightstep/pricing) #### Free Trial Yes --- ## Features Comparison By Category ### Database Monitoring | Product | Score | Reviews | |---|---|---| | **Grafana Labs** | 8.7/10 | 16 | | **ServiceNow Cloud Observability (formerly LightStep)** | N/A | N/A | #### Functionality | Feature | Grafana Labs | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **Monitoring** | 9.6 (15 reviews) | Not enough data | | **Alerting** | 8.3 (15 reviews) | Not enough data | | **Logging** | 7.9 (13 reviews) | Not enough data | | **Response Time** | 8.9 (15 reviews) | Not enough data | | **Reporting** | 8.2 (13 reviews) | Not enough data | | **Data Visualization** | 9.1 (15 reviews) | Not enough data | #### Agentic AI - Database Monitoring | Feature | Grafana Labs | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Cloud Infrastructure Monitoring | Product | Score | Reviews | |---|---|---| | **Grafana Labs** | 8.5/10 | 23 | | **ServiceNow Cloud Observability (formerly LightStep)** | N/A | N/A | #### Monitoring | Feature | Grafana Labs | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **Usage Monitoring** | 9.1 (19 reviews) | Not enough data | | **Database Monitoring** | 8.7 (19 reviews) | Not enough data | | **API Monitoring** | 9.0 (20 reviews) | Not enough data | | **Real-Time Monitoring - Cloud Infrastructure Monitoring** | 9.2 (22 reviews) | Not enough data | | **Security and Compliance Monitoring** | Not enough data | Not enough data | #### Administration | Feature | Grafana Labs | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **Activity Monitoring** | 8.9 (19 reviews) | Feature Not Available | | **Multi-Cloud Management** | 8.0 (18 reviews) | Not enough data | | **Automation** | 7.7 (17 reviews) | Not enough data | | **Auto-Scaling & Resource Optimization** | Not enough data | Not enough data | #### Analysis | Feature | Grafana Labs | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **Reporting** | 8.0 (17 reviews) | Not enough data | | **Dashboards and Visualizations** | 9.6 (23 reviews) | Not enough data | | **Spend Forecasting and Optimization** | 7.0 (15 reviews) | Feature Not Available | #### Agentic AI - Cloud Infrastructure Monitoring | Feature | Grafana Labs | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | #### AI Automation - Cloud Infrastructure Monitoring | Feature | Grafana Labs | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **AI-Powered Anomaly Detection** | Not enough data | Not enough data | | **AI-Driven Insight Recommendations** | Not enough data | Not enough data | ### Incident Management | Product | Score | Reviews | |---|---|---| | **Grafana Labs** | 8.4/10 | 10 | | **ServiceNow Cloud Observability (formerly LightStep)** | N/A | N/A | #### Monitoring | Feature | Grafana Labs | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **Constant Monitoring** | 8.9 (9 reviews) | Not enough data | | **Timely Alerts** | 9.3 (10 reviews) | Not enough data | | **TIcket Accuracy** | 8.5 (9 reviews) | Not enough data | | **AI Monitoring** | 8.0 (5 reviews) | Not enough data | #### Management Tools | Feature | Grafana Labs | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **Ticket Assignment** | 8.3 (9 reviews) | Not enough data | | **Standardization** | 7.6 (9 reviews) | Not enough data | | **Lifecycle Visualization** | 8.1 (9 reviews) | Not enough data | #### Generative AI | Feature | Grafana Labs | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **AI Text Generation** | 8.0 (5 reviews) | Not enough data | | **AI Text Summarization** | 8.0 (5 reviews) | Not enough data | #### Agentic AI - Incident Management | Feature | Grafana Labs | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | 8.3 (5 reviews) | Not enough data | | **Cross-system Integration** | 9.3 (5 reviews) | Not enough data | | **Adaptive Learning** | 8.3 (5 reviews) | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | 8.0 (5 reviews) | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Log Monitoring | Product | Score | Reviews | |---|---|---| | **Grafana Labs** | 8.6/10 | 21 | | **ServiceNow Cloud Observability (formerly LightStep)** | 9.1/10 | 7 | #### Visibility | Feature | Grafana Labs | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **Dashboards and Visualizations** | 9.5 (21 reviews) | 9.5 (7 reviews) | | **Alerts and Notifications** | 8.1 (21 reviews) | 7.9 (7 reviews) | | **Reporting** | 8.1 (18 reviews) | 9.3 (7 reviews) | #### Monitoring and Management | Feature | Grafana Labs | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **Automation** | 8.2 (17 reviews) | 9.8 (7 reviews) | | **Performance Baseline** | 8.2 (17 reviews) | 9.0 (7 reviews) | | **Real-Time Monitoring** | 9.0 (20 reviews) | 8.8 (7 reviews) | #### Agentic AI - Log Monitoring | Feature | Grafana Labs | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **Autonomous Task Execution** | 9.0 (5 reviews) | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Enterprise Monitoring | Product | Score | Reviews | |---|---|---| | **Grafana Labs** | N/A | N/A | | **ServiceNow Cloud Observability (formerly LightStep)** | N/A | N/A | #### Functionality | Feature | Grafana Labs | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **Diverse Systems Monitoring** | Not enough data | Not enough data | | **Real-Time Analytics** | Not enough data | Not enough data | | **Observability** | Not enough data | Not enough data | | **AI/ML Integration** | Not enough data | Not enough data | #### Management | Feature | Grafana Labs | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **Single Pane of Glass** | Not enough data | Not enough data | | **Dashboards and Visualization** | Not enough data | Not enough data | | **Performance Baselines** | Not enough data | Not enough data | | **Alerting** | Not enough data | Not enough data | #### Agentic AI - Enterprise Monitoring | Feature | Grafana Labs | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Application Performance Monitoring (APM) | Product | Score | Reviews | |---|---|---| | **Grafana Labs** | 8.3/10 | 20 | | **ServiceNow Cloud Observability (formerly LightStep)** | 8.4/10 | 5 | #### Monitoring | Feature | Grafana Labs | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **Performance Baselines** | 8.6 (16 reviews) | 8.3 (5 reviews) | | **Performance Analysis** | 8.6 (16 reviews) | 8.7 (5 reviews) | | **Performance Monitoring** | 8.9 (18 reviews) | 8.0 (5 reviews) | | **AI/ML Assistance** | 7.4 (15 reviews) | Not enough data | | **Multi-System Monitoring** | 8.1 (16 reviews) | Not enough data | #### Response | Feature | Grafana Labs | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **Dashboards and Visualization** | 9.1 (17 reviews) | Not enough data | | **Incident Alerting** | 8.4 (16 reviews) | Not enough data | | **Root Cause Analysis (RCA)** | 8.5 (16 reviews) | 8.7 (5 reviews) | #### Agentic AI - Application Performance Monitoring (APM) | Feature | Grafana Labs | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | #### Performance | Feature | Grafana Labs | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **Real User Monitoring (RUM)** | 7.8 (16 reviews) | Not enough data | | **Second by Second Metrics** | 8.3 (16 reviews) | Not enough data | #### Functionality | Feature | Grafana Labs | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **Synthetic Monitoring** | 7.9 (15 reviews) | Not enough data | | **Dynamic Transaction Mapping** | 7.9 (14 reviews) | Not enough data | | **Load Balancing** | 7.8 (13 reviews) | Not enough data | | **Cloud Observability** | 8.5 (13 reviews) | Not enough data | ### Container Monitoring | Product | Score | Reviews | |---|---|---| | **Grafana Labs** | 8.6/10 | 41 | | **ServiceNow Cloud Observability (formerly LightStep)** | N/A | N/A | #### Alerts management | Feature | Grafana Labs | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **Multi-mode alerts** | 8.9 (25 reviews) | Not enough data | | **Opimization alerts** | 8.8 (28 reviews) | Not enough data | | **Incident alerts** | 8.9 (33 reviews) | Not enough data | #### Monitoring | Feature | Grafana Labs | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **Resource utilization** | 8.5 (28 reviews) | Not enough data | | **Real-time monitoring** | 9.0 (35 reviews) | Not enough data | | **Performance baseline** | 8.4 (27 reviews) | Not enough data | | **API monitoring** | 8.5 (26 reviews) | Not enough data | #### Automation | Feature | Grafana Labs | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **Resolution automation** | 8.5 (23 reviews) | Not enough data | | **Automation** | 8.7 (25 reviews) | Not enough data | #### Analysis | Feature | Grafana Labs | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **Search** | 8.4 (28 reviews) | Not enough data | | **Reporting** | 8.5 (27 reviews) | Not enough data | | **Visualization** | 9.0 (36 reviews) | Not enough data | | **Track trends** | 8.5 (27 reviews) | Not enough data | #### Issue Resolution | Feature | Grafana Labs | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **Root cause identification** | 8.3 (23 reviews) | Not enough data | | **Resolution guidance** | 8.2 (21 reviews) | Not enough data | | **Proactive identification** | 8.3 (26 reviews) | Not enough data | ### IT Alerting | Product | Score | Reviews | |---|---|---| | **Grafana Labs** | 6.2/10 | 9 | | **ServiceNow Cloud Observability (formerly LightStep)** | N/A | N/A | #### Generative AI | Feature | Grafana Labs | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **AI Text Generation** | 6.2 (7 reviews) | Not enough data | #### Agentic AI - IT Alerting | Feature | Grafana Labs | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Observability Software | Product | Score | Reviews | |---|---|---| | **Grafana Labs** | 9.0/10 | 6 | | **ServiceNow Cloud Observability (formerly LightStep)** | N/A | N/A | #### Telemetry Collection & Ingestion - Observability | Feature | Grafana Labs | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **Multi-Telemetry Ingestion** | Not enough data | Not enough data | | **OpenTelemetry Support** | Not enough data | Not enough data | #### Agentic AI - Observability Software | Feature | Grafana Labs | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | #### Visualization & Dashboards - Observability | Feature | Grafana Labs | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **Service Dependency Mapping** | Not enough data | Not enough data | | **Unified Dashboard** | 9.0 (5 reviews) | Not enough data | | **Trace Visualization** | Not enough data | Not enough data | #### Correlation & Root Cause Analysis - Observability | Feature | Grafana Labs | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **Cross-Telemetry Correlation** | Not enough data | Not enough data | | **Root Cause Detection** | Not enough data | Not enough data | | **Intelligent Alerting** | Not enough data | Not enough data | #### Scalability & Ecosystem Integration - Observability | Feature | Grafana Labs | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **Kubernetes Monitoring** | Not enough data | Not enough data | | **Hybrid/Multi-Cloud Support** | Not enough data | Not enough data | #### AI Features - Observability | Feature | Grafana Labs | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **Predictive Insights** | Not enough data | Not enough data | | **AI-Generated Incident Summaries** | Not enough data | Not enough data | | **AI Anomaly Detection** | Not enough data | Not enough data | ### AWS Marketplace | Product | Score | Reviews | |---|---|---| | **Grafana Labs** | N/A | N/A | | **ServiceNow Cloud Observability (formerly LightStep)** | N/A | N/A | #### Agentic AI - AWS Marketplace | Feature | Grafana Labs | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | --- ## Categories **Shared Categories (6):** [Container Monitoring Tools](https://www.g2.com/categories/container-monitoring-tools), [Log Monitoring Software](https://www.g2.com/categories/log-monitoring), [Cloud Infrastructure Monitoring Software](https://www.g2.com/categories/cloud-infrastructure-monitoring), [Database Monitoring Tools](https://www.g2.com/categories/database-monitoring), [Application Performance Monitoring (APM) Tools](https://www.g2.com/categories/application-performance-monitoring-apm), [Observability Software](https://www.g2.com/categories/observability-software) **Unique to Grafana Labs (3):** [AWS Marketplace Software](https://www.g2.com/categories/aws-marketplace), [Incident Management Software](https://www.g2.com/categories/incident-management), [IT Alerting Software](https://www.g2.com/categories/it-alerting) **Unique to ServiceNow Cloud Observability (formerly LightStep) (1):** [Enterprise Monitoring Software](https://www.g2.com/categories/enterprise-monitoring) --- ## Reviewer Demographics ### By Company Size | Segment | Grafana Labs | ServiceNow Cloud Observability (formerly LightStep) | |---|---|---| | **Small-Business** | 25.8% | 15.8% | | **Mid-Market** | 45.0% | 36.8% | | **Enterprise** | 29.1% | 47.4% | ### By Industry #### Grafana Labs - **Information Technology and Services:** 26.5% - **Computer Software:** 22.5% - **Financial Services:** 6.0% - **Internet:** 4.0% - **Telecommunications:** 4.0% - **Logistics and Supply Chain:** 2.0% - **Gambling & Casinos:** 2.0% - **Education Management:** 2.0% - **Research:** 2.0% - **Computer & Network Security:** 2.0% - **Other:** 27.2% #### ServiceNow Cloud Observability (formerly LightStep) - **Computer Software:** 47.4% - **Information Technology and Services:** 10.5% - **Financial Services:** 10.5% - **Computer Games:** 10.5% - **Telecommunications:** 5.3% - **Online Media:** 5.3% - **Gambling & Casinos:** 5.3% - **Entertainment:** 5.3% --- ## Alternatives ### Alternatives to Grafana Labs - [Dynatrace](https://www.g2.com/products/dynatrace/reviews) — 4.5/5 stars (1363 reviews) - [Datadog](https://www.g2.com/products/datadog/reviews) — 4.4/5 stars (705 reviews) - [IBM Instana](https://www.g2.com/products/ibm-instana/reviews) — 4.4/5 stars (478 reviews) - [Checkmk](https://www.g2.com/products/checkmk/reviews) — 4.7/5 stars (293 reviews) - [Splunk AppDynamics](https://www.g2.com/products/splunk-appdynamics/reviews) — 4.3/5 stars (375 reviews) - [Sumo Logic](https://www.g2.com/products/sumo-logic/reviews) — 4.3/5 stars (399 reviews) - [Better Stack](https://www.g2.com/products/better-stack/reviews) — 4.8/5 stars (320 reviews) - [LogicMonitor](https://www.g2.com/products/logicmonitor/reviews) — 4.5/5 stars (636 reviews) - [Splunk Infrastructure Monitoring](https://www.g2.com/products/splunk-infrastructure-monitoring/reviews) — 4.3/5 stars (48 reviews) - [New Relic](https://www.g2.com/products/new-relic/reviews) — 4.4/5 stars (583 reviews) ### Alternatives to ServiceNow Cloud Observability (formerly LightStep) - [Datadog](https://www.g2.com/products/datadog/reviews) — 4.4/5 stars (705 reviews) - [Dynatrace](https://www.g2.com/products/dynatrace/reviews) — 4.5/5 stars (1363 reviews) - [IBM Instana](https://www.g2.com/products/ibm-instana/reviews) — 4.4/5 stars (478 reviews) - [New Relic](https://www.g2.com/products/new-relic/reviews) — 4.4/5 stars (583 reviews) - [Splunk AppDynamics](https://www.g2.com/products/splunk-appdynamics/reviews) — 4.3/5 stars (375 reviews) - [Sumo Logic](https://www.g2.com/products/sumo-logic/reviews) — 4.3/5 stars (399 reviews) - [LogicMonitor](https://www.g2.com/products/logicmonitor/reviews) — 4.5/5 stars (636 reviews) - [Splunk Enterprise](https://www.g2.com/products/splunk-enterprise/reviews) — 4.3/5 stars (433 reviews) - [SolarWinds Observability](https://www.g2.com/products/solarwinds-worldwide-llc-solarwinds-observability/reviews) — 4.3/5 stars (836 reviews) - [LogRocket](https://www.g2.com/products/logrocket/reviews) — 4.6/5 stars (2358 reviews) --- ## Top Discussions ### Grafana Labs - Title: [.](https://www.g2.com/discussions/grafana) — 1 comment, 1 upvote > **Top comment:** "Its help to Monitoring, analysis of our app and also provide graphic visualisation and alert Tigger system." ### ServiceNow Cloud Observability (formerly LightStep) No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/grafana-labs-vs-servicenow-cloud-observability-formerly-lightstep)