Compare Grafana Labs and ManageEngine ServiceDesk Plus 
At a Glance
Market Segments
Mid-Market (44.6% of reviews)
Mid-Market (59.8% of reviews)
Entry-Level Pricing
No pricing available
Starts at $1195 (For 10 technicians annually)
Grafana Labs
Star Rating
(156)4.5 out of 5
Market Segments
Mid-Market (44.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Grafana LabsManageEngine ServiceDesk Plus
Star Rating
(247)4.2 out of 5
Market Segments
Mid-Market (59.8% of reviews)
Pros & Cons
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
Browse all 3 pricing plansGrafana Labs vs ManageEngine ServiceDesk Plus
When assessing the two solutions, reviewers found ManageEngine ServiceDesk Plus easier to use. However, reviewers preferred the ease of set up for Grafana Labs along with administration. Reviewers agreed that both vendors make it equally easy to do business overall.
- Reviewers felt that Grafana Labs meets the needs of their business better than ManageEngine ServiceDesk Plus.
- When comparing quality of ongoing product support, Grafana Labs and ManageEngine ServiceDesk Plus provide similar levels of assistance.
- For feature updates and roadmaps, our reviewers preferred the direction of Grafana Labs over ManageEngine ServiceDesk Plus.
Pricing
Entry-Level Pricing
Grafana Labs
No pricing availableManageEngine ServiceDesk Plus
Standard Edition help desk module
Starts at $1195
(For 10 technicians annually)
The standard edition is free of charge on both the On-Premises and cloud versions, with no restrictions on the number tickets or end users or on the amount of cloud storage supported. You can enjoy a world-class help desk experience with no restrictions!
- Self service portal
- Incident management
- Active Directory integration
Free Trial
Grafana Labs
Free Trial is available
ManageEngine ServiceDesk Plus
Free Trial is available
Ratings
Meets Requirements
8.8
121
8.6
220
Ease of Use
8.4
123
8.5
220
Ease of Setup
8.2
76
8.1
162
Ease of Admin
8.6
54
8.4
159
Quality of Support
8.1
95
8.1
204
Has the product been a good partner in doing business?
8.3
44
8.3
151
Product Direction (% positive)
8.9
118
8.2
212
Features by Category
Ticket and Case Management
Not enough data
8.5
32
Not enough data
8.7
33
Not enough data
8.7
33
Not enough data
8.9
32
Not enough data
8.4
33
Not enough data
8.5
33
Not enough data
8.6
32
Not enough data
8.1
31
Generative AI
Not enough data
6.8
13
Not enough data
6.9
13
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.4
32
Not enough data
9.1
33
Not enough data
7.9
27
Not enough data
7.1
24
Not enough data
6.5
24
Platform
Not enough data
7.5
28
Not enough data
7.9
32
Not enough data
8.5
34
Not enough data
7.8
31
Not enough data
8.2
34
Not enough data
8.3
33
Administration
Not enough data
8.8
39
|
Verified
Not enough data
8.8
38
|
Verified
Not enough data
8.9
39
|
Verified
Service Desk
Not enough data
9.2
42
|
Verified
Not enough data
8.9
41
|
Verified
Not enough data
8.9
41
|
Verified
Management
Not enough data
8.6
38
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
8.7
36
|
Verified
Not enough data
8.1
34
|
Verified
Functionality
Not enough data
9.1
39
|
Verified
Not enough data
8.5
38
|
Verified
Not enough data
8.8
36
|
Verified
Not enough data
8.5
39
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
9.5
14
Not enough data
8.2
14
Not enough data
7.8
12
Not enough data
8.8
14
Not enough data
8.2
12
Not enough data
9.0
14
Not enough data
Agentic AI - Database Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
9.1
18
Not enough data
8.6
18
Not enough data
8.9
19
Not enough data
9.1
21
Not enough data
Not enough data
Not enough data
Administration
8.9
18
Not enough data
7.8
17
Not enough data
7.7
17
Not enough data
Not enough data
Not enough data
Analysis
7.9
16
Not enough data
9.5
22
Not enough data
7.0
15
Not enough data
Agentic AI - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Automation - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.9
9
8.9
29
|
Verified
9.3
10
9.2
30
|
Verified
8.5
9
9.1
31
|
Verified
8.0
5
6.4
6
Management Tools
8.3
9
9.2
32
|
Verified
7.6
9
8.7
30
|
Verified
8.1
9
8.9
29
|
Verified
Generative AI
8.0
5
7.6
12
8.0
5
7.6
12
Agentic AI - Incident Management
Not enough data
Not enough data
8.3
5
Not enough data
9.3
5
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Visibility
9.5
21
Not enough data
8.1
21
Not enough data
8.1
18
Not enough data
Monitoring and Management
8.2
17
Not enough data
8.2
17
Not enough data
9.0
20
Not enough data
Agentic AI - Log Monitoring
9.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.6
16
Not enough data
8.6
16
Not enough data
8.9
18
Not enough data
7.4
15
Not enough data
8.1
16
Not enough data
Response
9.1
17
Not enough data
8.4
16
Not enough data
8.5
16
Not enough data
Agentic AI - Application Performance Monitoring (APM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
7.8
16
Not enough data
8.3
16
Not enough data
Functionality
7.9
15
Not enough data
7.9
14
Not enough data
7.8
13
Not enough data
8.5
13
Not enough data
Alerts management
8.8
24
Not enough data
8.8
28
Not enough data
8.9
31
Not enough data
Monitoring
8.4
27
Not enough data
8.9
33
Not enough data
8.3
26
Not enough data
8.5
26
Not enough data
Automation
8.5
23
Not enough data
8.7
25
Not enough data
Analysis
8.4
28
Not enough data
8.5
27
Not enough data
9.0
34
Not enough data
8.5
27
Not enough data
Issue Resolution
8.3
23
Not enough data
8.2
21
Not enough data
8.3
25
Not enough data
Generative AI
6.2
7
Not enough data
Agentic AI - IT Alerting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Telemetry Collection & Ingestion - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Observability Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visualization & Dashboards - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Correlation & Root Cause Analysis - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Scalability & Ecosystem Integration - Observability
Not enough data
Not enough data
Not enough data
Not enough data
AI Features - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AWS Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Not enough data
8.7
95
Not enough data
8.6
95
Not enough data
8.8
99
Not enough data
7.9
91
Not enough data
8.1
89
Reporting
Not enough data
8.3
95
Not enough data
8.5
86
Not enough data
8.0
74
Access & Usability
Not enough data
7.2
75
Not enough data
8.1
81
Not enough data
8.6
91
Not enough data
7.9
69
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Grafana Labs and ManageEngine ServiceDesk Plus are categorized as Incident Management
Unique Categories
Grafana Labs is categorized as AWS Marketplace, Container Monitoring, Log Monitoring, Cloud Infrastructure Monitoring, Database Monitoring, IT Alerting, Application Performance Monitoring (APM), and Observability Software
ManageEngine ServiceDesk Plus is categorized as IT Service Management (ITSM) Tools, Service Desk, and Help Desk
Reviews
Reviewers' Company Size
Grafana Labs
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ManageEngine ServiceDesk Plus
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
25.7%
Computer Software
22.3%
Financial Services
6.1%
Internet
4.1%
Telecommunications
4.1%
Other
37.8%
Information Technology and Services
18.8%
Financial Services
5.0%
Hospital & Health Care
4.6%
Oil & Energy
4.2%
Computer & Network Security
2.9%
Other
64.4%
Alternatives
Discussions
.
1 Comment
PC
Its help to Monitoring, analysis of our app and also provide graphic visualisation and alert Tigger system.Read more
Grafana Labs has no more discussions with answers
ManageEngine ServiceDesk Plus has no more discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
