# Grade.us vs Swell Comparison

| | Grade.us | Swell | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 143 | 372 | 
| **Largest Market Segment** | Small-Business (85.3% of reviews) | Small-Business (87.1% of reviews) | 
| **Entry Level Price** | $60 per seat/location (3 seat minimum) | Contact Us 1 Per Location | 


---
## Ratings Comparison
| Rating | Grade.us | Swell | 
|---|---|---|
  | **Meets Requirements** | 9.0 (125 reviews) | 9.0 (256 reviews) | 
  | **Ease of Use** | 8.9 (123 reviews) | 9.0 (259 reviews) | 
  | **Ease of Setup** | 8.7 (106 reviews) | 8.8 (178 reviews) | 
  | **Ease of Admin** | 8.9 (106 reviews) | 9.2 (177 reviews) | 
  | **Quality of Support** | 9.1 (120 reviews) | 9.2 (251 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.3 (106 reviews) | 9.2 (175 reviews) | 
  | **Product Direction (% positive)** | 8.6 (122 reviews) | 8.8 (228 reviews) | 

---
## Pricing

### Grade.us

#### Entry-Level Pricing

Plan: Professional

Price: $60 per seat/location (3 seat minimum)

Description: Complete review management and marketing solution for Individual Marketers and Consultants


Key Features:
- 3 seat minimum to support different campaigns, locations, or clients.
- Free Setup
- White-label landing pages, widgets, forms and reports

[Browse all 3 editions](https://www.g2.com/products/grade-us/pricing)

#### Free Trial

Yes

### Swell

#### Entry-Level Pricing

Plan: Online Reputation

Price: Contact Us 1 Per Location

Description: For gaining reviews and boosting your reputation 

Key Features:
- Personalize review invites
- Send SMS and email review invites
- Create automated review campaigns

[Browse all 3 editions](https://www.g2.com/products/socialswell-inc-swell/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Grade.us** | N/A | N/A |
| **Swell** | 8.5/10 | 75 |

#### Conversational Platform

| Feature | Grade.us | Swell | 
|---|---|---|
| **Personalization** | Not enough data | 8.3 (57 reviews) | 
| **Omnichannel** | Not enough data | 8.6 (34 reviews) | 
| **Contextual Engagement** | Not enough data | 8.8 (37 reviews) | 
| **Proactive Engagement** | Not enough data | 8.8 (37 reviews) | 

#### Support Automation

| Feature | Grade.us | Swell | 
|---|---|---|
| **Intelligent Routing** | Not enough data | 8.2 (39 reviews) | 
| **Seamless Escalation** | Not enough data | 8.7 (42 reviews) | 
| **Transcripts** | Not enough data | 8.5 (38 reviews) | 
| **Self-Serve Support** | Not enough data | 8.0 (32 reviews) | 

#### Generative AI

| Feature | Grade.us | Swell | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Grade.us** | N/A | N/A |
| **Swell** | 8.4/10 | 82 |

#### Generative AI

| Feature | Grade.us | Swell | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Communication

| Feature | Grade.us | Swell | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 8.8 (67 reviews) | 
| **Notifications** | Not enough data | 8.2 (68 reviews) | 
| **Targeted Emails** | Not enough data | 7.9 (37 reviews) | 
| **In-App Messaging** | Not enough data | 8.6 (53 reviews) | 
| **Co-Browsing** | Not enough data | 7.8 (30 reviews) | 

####  Internal Use

| Feature | Grade.us | Swell | 
|---|---|---|
| **Customization ** | Not enough data | 8.3 (53 reviews) | 
| **Conversation Archiving** | Not enough data | 8.6 (51 reviews) | 
| **Lead Development** | Not enough data | 8.6 (40 reviews) | 
| **Knowledge Base** | Not enough data | 8.7 (40 reviews) | 
| **Team Inbox ** | Not enough data | 8.3 (44 reviews) | 
| **Customer Profiles** | Not enough data | 8.5 (42 reviews) | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **Grade.us** | N/A | N/A |
| **Swell** | 8.8/10 | 76 |

#### Generative AI

| Feature | Grade.us | Swell | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Survey Management

| Feature | Grade.us | Swell | 
|---|---|---|
| **Brand Design Consistency** | Not enough data | Feature Not Available | 
| **Survey Deployment** | Not enough data | 8.7 (52 reviews) ✓ Verified | 
| **Feedback Collection** | Not enough data | 8.8 (60 reviews) ✓ Verified | 
| **Device Responsiveness** | Not enough data | 9.0 (54 reviews) | 

#### Process Management

| Feature | Grade.us | Swell | 
|---|---|---|
| **Feedback Aggregation** | Not enough data | 8.6 (54 reviews) ✓ Verified | 
| **Trigger Alerts** | Not enough data | 8.8 (49 reviews) | 
| **Real-Time Analysis** | Not enough data | 8.9 (54 reviews) ✓ Verified | 
| **Real-Time Action** | Not enough data | 8.7 (55 reviews) | 

#### System Management

| Feature | Grade.us | Swell | 
|---|---|---|
| **Security** | Not enough data | 8.9 (55 reviews) | 
| **System Monitoring** | Not enough data | 8.9 (49 reviews) | 

### Online Reputation Management

| Product | Score | Reviews |
|---|---|---|
| **Grade.us** | 8.0/10 | 38 |
| **Swell** | 8.6/10 | 187 |

#### Consumer Intelligence

| Feature | Grade.us | Swell | 
|---|---|---|
| **Customer Feedback** | 8.3 (26 reviews) ✓ Verified | 9.0 (140 reviews) ✓ Verified | 
| **Sentiment Analysis** | 8.6 (22 reviews) ✓ Verified | 8.8 (113 reviews) ✓ Verified | 

#### Reporting

| Feature | Grade.us | Swell | 
|---|---|---|
| **Corporate Reporting** | 8.5 (23 reviews) ✓ Verified | 8.4 (90 reviews) ✓ Verified | 
| **Dashboard** | 7.8 (30 reviews) ✓ Verified | 8.9 (164 reviews) ✓ Verified | 

#### Media Monitoring

| Feature | Grade.us | Swell | 
|---|---|---|
| **Social Networks Monitoring** | 7.8 (20 reviews) ✓ Verified | 8.4 (97 reviews) ✓ Verified | 
| **Social Media Management** | Not enough data | 8.1 (88 reviews) ✓ Verified | 
| **Digital Media Monitoring** | 7.5 (17 reviews) | Feature Not Available | 

#### In-House Management

| Feature | Grade.us | Swell | 
|---|---|---|
| **Team Workflow** | 7.5 (16 reviews) ✓ Verified | Feature Not Available | 

#### Generative AI

| Feature | Grade.us | Swell | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 

#### Agentic AI - Online Reputation Management

| Feature | Grade.us | Swell | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management)


**Unique to Swell (3):** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [Live Chat Software](https://www.g2.com/categories/live-chat), [Conversational Support Software](https://www.g2.com/categories/conversational-support)


---
## Reviewer Demographics

### By Company Size

| Segment | Grade.us | Swell | 
|---|---|---|
| **Small-Business** | 85.3% | 87.1% | 
| **Mid-Market** | 14.0% | 12.3% | 
| **Enterprise** | 0.8% | 0.6% | 

### By Industry

#### Grade.us

- **Marketing and Advertising:** 44.3%
- **Internet:** 9.9%
- **Construction:** 3.8%
- **Automotive:** 3.1%
- **Real Estate:** 3.1%
- **Law Practice:** 2.3%
- **Consumer Services:** 2.3%
- **Retail:** 1.5%
- **Online Media:** 1.5%
- **Medical Practice:** 1.5%
- **Other:** 26.7%

#### Swell

- **Hospital & Health Care:** 27.0%
- **Health, Wellness and Fitness:** 18.8%
- **Medical Practice:** 15.2%
- **Construction:** 4.7%
- **Leisure, Travel & Tourism:** 4.1%
- **Retail:** 3.5%
- **Marketing and Advertising:** 2.6%
- **Insurance:** 2.3%
- **Consumer Services:** 2.1%
- **Automotive:** 1.8%
- **Other:** 17.9%

---
## Alternatives

### Alternatives to Grade.us

- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4165 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.5/5 stars (2108 reviews)
- [ReviewTrackers](https://www.g2.com/products/reviewtrackers/reviews) — 4.6/5 stars (161 reviews)
- [Yotpo](https://www.g2.com/products/yotpo/reviews) — 4.3/5 stars (265 reviews)
- [Reputology](https://www.g2.com/products/reputology/reviews) — 4.7/5 stars (44 reviews)
- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.5/5 stars (2469 reviews)
- [Vendasta AI Platform](https://www.g2.com/products/vendasta-ai-platform/reviews) — 4.5/5 stars (539 reviews)
- [Yext](https://www.g2.com/products/yext/reviews) — 4.4/5 stars (1124 reviews)
- [Trustpilot](https://www.g2.com/products/trustpilot/reviews) — 3.4/5 stars (260 reviews)
- [Reviews.io](https://www.g2.com/products/reviews-io/reviews) — 4.8/5 stars (649 reviews)

### Alternatives to Swell

- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4165 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.5/5 stars (2108 reviews)
- [Chekkit](https://www.g2.com/products/chekkit/reviews) — 4.9/5 stars (155 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3888 reviews)
- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.5/5 stars (2469 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1255 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2917 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2500 reviews)
- [Reviews.io](https://www.g2.com/products/reviews-io/reviews) — 4.8/5 stars (649 reviews)
- [Nicereply](https://www.g2.com/products/nicereply/reviews) — 4.5/5 stars (431 reviews)

---
## Top Discussions

### Grade.us

- Title: [What are performance reports?](https://www.g2.com/discussions/what-are-performance-reports) — 1 comment, 1 upvote
  > **Top comment:** "The performance reports are well outlined above, but I'll add the value to us with our clients.

There are several ways we use the reporting in..."

### Swell

- Title: [How can I get more support?](https://www.g2.com/discussions/36436-how-can-i-get-more-support) — 1 comment, 1 upvote
  > **Top comment:** "When you ae on the swell dashboard on the top right next to the right of Quick Send is an information help bot. "
- Title: [I am still interested in using your product but need someone who is able to follow through and follow up](https://www.g2.com/discussions/36389-i-am-still-interested-in-using-your-product-but-need-someone-who-is-able-to-follow-through-and-follow-up) — 1 comment, 1 upvote
  > **Top comment:** "Our Onboarding coach was Jacob Voyles .  support@swellcx.com
385-519-6341. "
- Title: [How can I close the chats without having to delete them with the beta experience?](https://www.g2.com/discussions/36385-how-can-i-close-the-chats-without-having-to-delete-them-with-the-beta-experience) — 1 comment, 1 upvote
  > **Top comment:** "When you are on the dashboard, in message , on the right side there is an option to archive. "

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/grade-us-vs-socialswell-inc-swell)