Compare GoToMyPC and Zoho Assist 
At a Glance
Market Segments
Small-Business (72.2% of reviews)
Small-Business (71.3% of reviews)
Entry-Level Pricing
Starting at $35.00 1 Computer Per Month
$0 1 Remote Support Technician and 5 Unattended Computers
GoToMyPC
Star Rating
(233)4.3 out of 5
Market Segments
Small-Business (72.2% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $35.00 1 Computer Per Month
Browse all 3 pricing plansZoho Assist
Star Rating
(660)4.6 out of 5
Market Segments
Small-Business (71.3% of reviews)
Pros & Cons
Entry-Level Pricing
$0 1 Remote Support Technician and 5 Unattended Computers
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that GoToMyPC is particularly user-friendly, making it a solid choice for those who may not be tech-savvy. Users appreciate its ease of use, especially when connecting to work computers from home, highlighting that it has been "very helpful for connecting to PCs remotely when VPN access isn’t easily available."
- Users say that Zoho Assist excels in setup and performance, with many noting that the installation process is quick and straightforward, requiring minimal technical know-how. One user mentioned, "The setup was easy and didn’t require much technical know-how, so anyone can set it up in just a few minutes."
- Reviewers mention that while GoToMyPC has a solid reputation, it has fewer recent reviews compared to Zoho Assist, which may indicate a decline in user engagement or satisfaction. With only 4 recent reviews versus Zoho Assist's 40, it may be less reflective of current user experiences.
- According to verified reviews, Zoho Assist stands out for its reliable remote connection, even in low bandwidth situations. Users appreciate the "fast and reliable" performance, which is crucial for maintaining productivity during remote sessions.
- G2 reviewers highlight that GoToMyPC is effective for basic remote access needs, but it may not offer the advanced features that some users desire. For instance, while it provides essential functionalities, it lacks the comprehensive analytics and command execution capabilities that Zoho Assist users find beneficial.
- Users report that Zoho Assist's additional features, such as unattended access and file transfer, enhance its usability for remote support tasks. One user noted the value of being able to run commands on their local device while accessing remote devices, showcasing the product's versatility in handling various remote support scenarios.
Pricing
Entry-Level Pricing
GoToMyPC
Personal
Starting at $35.00
1 Computer Per Month
One user with one or more computers to access.
- 1 user 1 administrator
- Unlimited Remote Access to 1 or More Computers
- Complete End-to-End Encryption
Zoho Assist
Free Edition (free plan, free forever)
$0
1 Remote Support Technician and 5 Unattended Computers
1 Simultaneous Session
- Instant Chat
- Desktop App
- UAC Compatible
Free Trial
GoToMyPC
Free Trial is available
Zoho Assist
Free Trial is available
Ratings
Meets Requirements
8.8
193
9.2
545
Ease of Use
8.9
195
9.3
557
Ease of Setup
9.1
108
9.3
473
Ease of Admin
8.9
74
9.3
413
Quality of Support
8.4
140
8.9
458
Has the product been a good partner in doing business?
8.4
71
9.2
399
Product Direction (% positive)
7.6
180
9.3
540
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presenter Tools
Not enough data
7.6
45
Not enough data
6.9
43
Not enough data
8.5
44
Not enough data
7.8
43
Conferencing Options
Not enough data
7.8
44
Not enough data
7.5
46
Not enough data
7.4
46
Application Tools
Not enough data
8.1
40
Not enough data
7.8
42
Not enough data
8.7
45
Agentic AI - Screen Sharing
Not enough data
6.3
22
ServiceNow Apps
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.3
217
Not enough data
8.5
198
Not enough data
8.3
174
Not enough data
9.3
208
Not enough data
8.5
178
Not enough data
8.6
184
Maintenance
Not enough data
8.6
184
Not enough data
8.2
164
Communication
Not enough data
8.5
182
Not enough data
7.3
148
Not enough data
7.1
150
Not enough data
7.9
149
Security
Not enough data
8.7
160
Not enough data
8.7
154
Device Support
Not enough data
8.3
167
Not enough data
8.9
176
Not enough data
8.8
170
Performance
Not enough data
8.4
163
Administration
Not enough data
8.9
9
Not enough data
8.8
8
Not enough data
8.8
8
Security
Not enough data
8.8
8
Not enough data
8.5
8
Generative AI
Not enough data
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Feature Not Available
Feature Not Available
Feature Not Available
8.3
193
7.8
91
8.1
193
Feature Not Available
8.1
175
Feature Not Available
8.2
175
8.3
63
9.2
221
8.4
105
8.5
205
Platform
8.1
94
8.7
201
Feature Not Available
8.3
190
Feature Not Available
Feature Not Available
8.6
112
9.2
216
Security
Feature Not Available
Feature Not Available
8.4
65
Feature Not Available
Feature Not Available
8.4
163
Categories
Categories
Shared Categories
GoToMyPC and Zoho Assist are categorized as Remote Desktop
Unique Categories
GoToMyPC is categorized as Endpoint Management
Zoho Assist is categorized as ServiceNow Store Apps, Screen Sharing, Co-Browsing, and Remote Support
Reviews
Reviewers' Company Size
GoToMyPC
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Assist
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
9.7%
Computer Software
6.2%
Accounting
5.8%
Computer & Network Security
4.4%
Legal Services
4.0%
Other
69.9%
Information Technology and Services
26.1%
Computer & Network Security
7.8%
Computer Software
6.0%
Retail
2.6%
Computer Networking
2.4%
Other
55.1%
Discussions
What does GoToMyPC cost?
2 Comments
YD
Its $35 per month.Read more
May we see "Wallpaper". It just helps me know what computer I am connected to at the time.
1 Comment
AD
I agree... that would help to know which computer you are working on.Read more
GoToMyPC has no more discussions with answers
The lag time to connect is REALLY slow. Anything I can do to improve that?
7 Comments
SC
Cindy, what you call "lag time" to connect to as Zoho Assist is something that I also experience daily while managing 100+ computers IT infrastructure and I...Read more
Will connection times be improved.
1 Comment
GD
Paul this could also be caused by the actual desktop/server that has the agent installed. Generally, Zoho Assist agent depends on DNS to reach Zoho Assist...Read more
Is there an app that runs where I ca connect with my account without using browser.
1 Comment
Official Response from Zoho Assist
Yes, you can use the Zoho Assist Desktop App to conduct sessions. Log in to https://assist.zoho.com, click on Downloads (from the top right corner) , and...Read more
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