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Compare GoToMyPC and SolarWinds DameWare Remote Support 
At a Glance
Market Segments
Small-Business (72.2% of reviews)
Mid-Market (48.5% of reviews)
Entry-Level Pricing
Starting at $35.00 1 Computer Per Month
No pricing available
GoToMyPC
Star Rating
(228)4.3 out of 5
Market Segments
Small-Business (72.2% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $35.00 1 Computer Per Month
Free Trial is available
Browse all 3 pricing plansSolarWinds DameWare Remote Support
Star Rating
(68)4.3 out of 5
Market Segments
Mid-Market (48.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SolarWinds DameWare Remote SupportSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that GoToMyPC excels in overall user satisfaction, reflected in its higher G2 Score compared to SolarWinds DameWare Remote Support. Users appreciate its reliability, with one stating, "I have never had to contact customer support for any issues because it just works."
- Users say that GoToMyPC's ease of use is a standout feature, making it particularly beneficial for those who frequently access remote systems. One user highlighted, "The Ease of Use is especially helpful due to my Frequency of Use," indicating that the software is intuitive and user-friendly.
- According to verified reviews, SolarWinds DameWare Remote Support shines in its fast issue resolution capabilities. Users commend its ability to quickly address end-user problems without long connection times, stating, "DRE helps you solve it fast," which is crucial for maintaining productivity.
- Reviewers mention that while both products offer good support, GoToMyPC has a slight edge in setup and administration ease. Users have noted that it features an intuitive onboarding process, making it easier to get started compared to DameWare, which, while effective, may require more configuration.
- Users highlight that SolarWinds DameWare Remote Support provides robust unattended support options, allowing technicians to resolve issues without interrupting the end user. This feature is particularly praised for its convenience, as one user noted, "Don’t bother an end user unnecessarily; resolve their issues from behind the scenes."
- G2 reviewers indicate that GoToMyPC is favored by small businesses, with a significant portion of its reviews coming from this segment. This focus on small business needs is reflected in user feedback, where one mentioned, "It allows me to work and print from home, which is incredibly convenient," showcasing its adaptability for remote work scenarios.
Pricing
Entry-Level Pricing
GoToMyPC
Personal
Starting at $35.00
1 Computer Per Month
One user with one or more computers to access.
- 1 user 1 administrator
- Unlimited Remote Access to 1 or More Computers
- Complete End-to-End Encryption
SolarWinds DameWare Remote Support
No pricing availableFree Trial
GoToMyPC
Free Trial is available
SolarWinds DameWare Remote Support
Free Trial is available
Ratings
Meets Requirements
8.8
190
9.1
60
Ease of Use
8.9
192
9.0
60
Ease of Setup
9.0
105
8.8
41
Ease of Admin
8.9
73
9.0
40
Quality of Support
8.3
138
8.2
48
Has the product been a good partner in doing business?
8.3
70
8.7
38
Product Direction (% positive)
7.6
178
7.1
57
Features by Category
Administration
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.0
5
Not enough data
7.3
5
Not enough data
7.3
5
Maintenance
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Device Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Feature Not Available
9.1
15
Feature Not Available
8.7
13
7.8
91
8.6
14
Feature Not Available
7.1
7
Feature Not Available
Feature Not Available
8.3
63
9.4
17
8.4
105
Feature Not Available
Platform
8.0
92
8.8
12
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
8.6
110
9.5
18
Security
Feature Not Available
7.2
6
8.4
65
Feature Not Available
Feature Not Available
Feature Not Available
Categories
Categories
Shared Categories
GoToMyPC and SolarWinds DameWare Remote Support are categorized as Remote Desktop
Unique Categories
GoToMyPC is categorized as Endpoint Management
SolarWinds DameWare Remote Support is categorized as Remote Support
Reviews
Reviewers' Company Size
GoToMyPC
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SolarWinds DameWare Remote Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
9.9%
Computer Software
5.8%
Accounting
5.8%
Computer & Network Security
4.5%
Real Estate
4.0%
Other
70.0%
Information Technology and Services
13.2%
Education Management
7.4%
Government Administration
5.9%
Oil & Energy
4.4%
Financial Services
4.4%
Other
64.7%
Discussions
What does GoToMyPC cost?
2 Comments
YD
Its $35 per month.Read more
May we see "Wallpaper". It just helps me know what computer I am connected to at the time.
1 Comment
AD
I agree... that would help to know which computer you are working on.Read more
GoToMyPC has no more discussions with answers
SolarWinds DameWare Remote Support has no discussions with answers
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