# GoToMyPC vs LogMeIn Rescue Comparison
---
## AI Generated Summary
- **G2 reviewers report** that GoToMyPC excels in user-friendliness, with many users appreciating its simple interface and ease of access. One user mentioned, "I like that GoToMyPC's interface is relatively simple, making it easy to use," highlighting its suitability for less experienced users.
- **Users say** LogMeIn Rescue stands out for its versatility and robust security features, making it a preferred choice for IT professionals. A reviewer noted, "Extremely versatile, easy to manage, impressive array of security features," which is crucial for businesses prioritizing security in remote access.
- **According to verified reviews** , GoToMyPC has a higher overall satisfaction score, reflecting a strong performance in user experience. Users frequently mention its effectiveness for remote work, stating, "It's been very helpful for those times when working remotely is much easier."
- **Reviewers mention** that LogMeIn Rescue is particularly effective for providing remote support, with one user stating, "This is a very useful platform for me as an IT professional to provide remote support for my end users." This makes it a strong contender for companies needing reliable support solutions.
- **G2 reviewers highlight** that GoToMyPC's mobile app is a significant advantage, allowing users to connect remotely while on the go. This feature was praised by users who found it handy for accessing work computers from various locations.
- **Users report** that while GoToMyPC has a solid performance, LogMeIn Rescue offers slightly better ratings in areas like diagnostics and unattended access, with users appreciating its ability to solve problems without physical interaction, stating, "We can easily connect to the machines and solve their problems from anywhere."



| | GoToMyPC | LogMeIn Rescue | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 234 | 207 | 
| **Largest Market Segment** | Small-Business (71.9% of reviews) | Mid-Market (40.1% of reviews) | 
| **Entry Level Price** | Starting at $35.00 1 Computer Per Month | $149.00 1 technician | 

---
## Top Pros & Cons

### GoToMyPC

Pros:
- Ease of Use (14 reviews)
- Remote Access (11 reviews)

Cons:
- Expensive (7 reviews)
- Remote Access Issues (6 reviews)

### LogMeIn Rescue

Pros:
- Ease of Use (5 reviews)
- Remote Access (4 reviews)

Cons:
- Expensive (3 reviews)
- Feature Limitations (2 reviews)

---
## Ratings Comparison
| Rating | GoToMyPC | LogMeIn Rescue | 
|---|---|---|
  | **Meets Requirements** | 8.8 (194 reviews) | 9.3 (165 reviews) | 
  | **Ease of Use** | 8.9 (196 reviews) | 9.2 (164 reviews) | 
  | **Ease of Setup** | 9.1 (109 reviews) | 9.2 (98 reviews) | 
  | **Ease of Admin** | 8.9 (74 reviews) | 9.0 (82 reviews) | 
  | **Quality of Support** | 8.3 (141 reviews) | 8.8 (148 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.4 (71 reviews) | 9.0 (78 reviews) | 
  | **Product Direction (% positive)** | 7.6 (180 reviews) | 8.5 (154 reviews) | 

---
## Pricing

### GoToMyPC

#### Entry-Level Pricing

Plan: Personal

Price: Starting at $35.00 1 Computer Per Month

Description: One user with one or more computers to access.

Key Features:
- 1 user 1 administrator
- Unlimited Remote Access to 1 or More Computers
- Complete End-to-End Encryption

[Browse all 3 editions](https://www.g2.com/products/gotomypc/pricing)

#### Free Trial

Yes

### LogMeIn Rescue

#### Entry-Level Pricing

Plan: Remote Device Support

Price: $149.00 1 technician

Description: Powerful remote support for IT and customer care, from simple to complex



Key Features:
- Windows & Mac Remote Control
- Unattended access
- In Session Diagnostics

[Browse all 2 editions](https://www.g2.com/products/logmein-rescue/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **GoToMyPC** | N/A | N/A |
| **LogMeIn Rescue** | 8.8/10 | 102 |

#### Ticket and Case Management

| Feature | GoToMyPC | LogMeIn Rescue | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 8.7 (52 reviews) ✓ Verified | 
| **Ticket response user experience** | Not enough data | 8.6 (50 reviews) ✓ Verified | 
| **Workflow** | Not enough data | 9.0 (54 reviews) ✓ Verified | 
| **Response Automation** | Not enough data | Feature Not Available | 
| **SLA Management** | Not enough data | 9.2 (42 reviews) | 
| **Attachments/Screencasts** | Not enough data | 9.2 (59 reviews) ✓ Verified | 
| **Ticket Collaboration** | Not enough data | 9.0 (47 reviews) ✓ Verified | 
| **Customer and Contacts Database** | Not enough data | Feature Not Available | 

#### Generative AI

| Feature | GoToMyPC | LogMeIn Rescue | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.0 (11 reviews) | 
| **AI Text Summarization** | Not enough data | 8.6 (11 reviews) | 

#### Agentic AI - Help Desk

| Feature | GoToMyPC | LogMeIn Rescue | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | GoToMyPC | LogMeIn Rescue | 
|---|---|---|
| **Customer Portal** | Not enough data | 8.8 (55 reviews) ✓ Verified | 
| **Email to Case** | Not enough data | 8.6 (46 reviews) | 
| **Chat/Live Support** | Not enough data | 9.2 (66 reviews) ✓ Verified | 
| **Social Integration** | Not enough data | Feature Not Available | 
| **Voice** | Not enough data | Feature Not Available | 

#### Platform

| Feature | GoToMyPC | LogMeIn Rescue | 
|---|---|---|
| **Mobile User Support** | Not enough data | 8.6 (36 reviews) ✓ Verified | 
| **Customization ** | Not enough data | 8.9 (36 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 9.1 (37 reviews) ✓ Verified | 
| **Integration** | Not enough data | 9.0 (28 reviews) ✓ Verified | 
| **Reporting** | Not enough data | 8.9 (54 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 8.9 (53 reviews) ✓ Verified | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **GoToMyPC** | N/A | N/A |
| **LogMeIn Rescue** | N/A | N/A |

#### ServiceNow Apps

| Feature | GoToMyPC | LogMeIn Rescue | 
|---|---|---|
| **ServiceNow Integration** | Not enough data | 9.2 (6 reviews) | 
| **Value** | Not enough data | 8.3 (6 reviews) | 

#### Agentic AI - ServiceNow Store Apps

| Feature | GoToMyPC | LogMeIn Rescue | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **GoToMyPC** | N/A | N/A |
| **LogMeIn Rescue** | 8.9/10 | 54 |

#### Administration

| Feature | GoToMyPC | LogMeIn Rescue | 
|---|---|---|
| **Screen Sharing** | Not enough data | 9.7 (48 reviews) | 
| **File Sharing** | Not enough data | 9.5 (46 reviews) | 
| **Session Recording** | Not enough data | 9.1 (42 reviews) | 
| **Unattended Remote Access** | Not enough data | 9.1 (39 reviews) | 
| **Multi - Session Handling** | Not enough data | 9.2 (44 reviews) | 
| **Multi-Monitor Support** | Not enough data | 8.9 (44 reviews) | 

#### Maintenance

| Feature | GoToMyPC | LogMeIn Rescue | 
|---|---|---|
| **Remote Reboot** | Not enough data | 9.3 (44 reviews) | 
| **Remote Printing** | Not enough data | 8.8 (33 reviews) | 

#### Communication 

| Feature | GoToMyPC | LogMeIn Rescue | 
|---|---|---|
| **Text Chat** | Not enough data | 9.2 (43 reviews) | 
| **VoIP** | Not enough data | 8.1 (32 reviews) | 
| **Video Conference Call** | Not enough data | 8.0 (34 reviews) | 
| **Screen Annotations** | Not enough data | 8.9 (40 reviews) | 

#### Security

| Feature | GoToMyPC | LogMeIn Rescue | 
|---|---|---|
| **Data Encryption** | Not enough data | 9.3 (41 reviews) | 
| **Compliance** | Not enough data | 9.0 (40 reviews) | 

#### Device Support

| Feature | GoToMyPC | LogMeIn Rescue | 
|---|---|---|
| **Mobile Device Access** | Not enough data | 8.4 (41 reviews) | 
| **Multi-Platform Support** | Not enough data | 8.7 (42 reviews) | 
| **Cross-Platform** | Not enough data | 8.6 (43 reviews) | 

#### Performance

| Feature | GoToMyPC | LogMeIn Rescue | 
|---|---|---|
| **Reporting** | Not enough data | 9.0 (43 reviews) | 

### Co-Browsing

| Product | Score | Reviews |
|---|---|---|
| **GoToMyPC** | N/A | N/A |
| **LogMeIn Rescue** | 9.1/10 | 8 |

#### Administration

| Feature | GoToMyPC | LogMeIn Rescue | 
|---|---|---|
| **Access Control** | Not enough data | 9.4 (8 reviews) | 
| **Web Page Navigation** | Not enough data | 9.0 (7 reviews) | 
| **Real Time Assistance** | Not enough data | 9.2 (8 reviews) | 

#### Security

| Feature | GoToMyPC | LogMeIn Rescue | 
|---|---|---|
| **Data Security** | Not enough data | 9.5 (7 reviews) | 
| **Data Masking** | Not enough data | 8.3 (6 reviews) | 

### Endpoint Management

| Product | Score | Reviews |
|---|---|---|
| **GoToMyPC** | N/A | N/A |
| **LogMeIn Rescue** | N/A | N/A |

#### Generative AI

| Feature | GoToMyPC | LogMeIn Rescue | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Remote Video Support

| Product | Score | Reviews |
|---|---|---|
| **GoToMyPC** | N/A | N/A |
| **LogMeIn Rescue** | N/A | N/A |

#### Remote Support - Remote Video Support

| Feature | GoToMyPC | LogMeIn Rescue | 
|---|---|---|
| **Video Control** | Not enough data | Not enough data | 
| **Live Feed** | Not enough data | Not enough data | 
| **Video Interaction** | Not enough data | Not enough data | 

#### Content - Remote Video Support

| Feature | GoToMyPC | LogMeIn Rescue | 
|---|---|---|
| **Content Management** | Not enough data | Not enough data | 
| **Instruction** | Not enough data | Not enough data | 

#### Platform - Remote Video Support

| Feature | GoToMyPC | LogMeIn Rescue | 
|---|---|---|
| **Omni-channel** | Not enough data | Not enough data | 
| **Self-Service** | Not enough data | Not enough data | 
| **Usability** | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **GoToMyPC** | N/A | N/A |
| **LogMeIn Rescue** | 8.7/10 | 59 |

#### Incident Management

| Feature | GoToMyPC | LogMeIn Rescue | 
|---|---|---|
| **Automate Ticket Routing** | Not enough data | 8.7 (25 reviews) | 
| **Ticket Prioritization** | Not enough data | 8.8 (26 reviews) | 
| **Ticket Notifications** | Not enough data | 8.5 (29 reviews) | 
| **Knowledge Base** | Not enough data | 8.3 (33 reviews) | 
| **Knowledge Base/Ticket Integration** | Not enough data | 8.6 (28 reviews) | 

#### Reporting

| Feature | GoToMyPC | LogMeIn Rescue | 
|---|---|---|
| **Dashboards** | Not enough data | 8.8 (39 reviews) | 
| **Time Tracking** | Not enough data | 8.8 (39 reviews) | 
| **Surveys** | Not enough data | 8.8 (27 reviews) | 

#### Access & Usability

| Feature | GoToMyPC | LogMeIn Rescue | 
|---|---|---|
| **Mobile** | Not enough data | 8.5 (35 reviews) | 
| **Self Service** | Not enough data | 8.9 (36 reviews) | 
| **Active Directory** | Not enough data | 9.0 (29 reviews) | 
| **Multi-Channel Access** | Not enough data | 9.1 (31 reviews) | 

#### Agentic AI - Service Desk

| Feature | GoToMyPC | LogMeIn Rescue | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Endpoint Protection

| Product | Score | Reviews |
|---|---|---|
| **GoToMyPC** | N/A | N/A |
| **LogMeIn Rescue** | N/A | N/A |

#### System Control

| Feature | GoToMyPC | LogMeIn Rescue | 
|---|---|---|
| **Device Control** | Not enough data | Not enough data | 
| **Web Control** | Not enough data | Not enough data | 
| **Application Control** | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **System Isolation** | Not enough data | Not enough data | 

#### Vulnerability Prevention

| Feature | GoToMyPC | LogMeIn Rescue | 
|---|---|---|
| **Endpoint Intelligence** | Not enough data | Not enough data | 
| **Firewall** | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | 

#### Security Management

| Feature | GoToMyPC | LogMeIn Rescue | 
|---|---|---|
| **Incident Reports** | Not enough data | Not enough data | 
| **Security Validation** | Not enough data | Not enough data | 
| **Compliance ** | Not enough data | Not enough data | 

### Remote Desktop

| Product | Score | Reviews |
|---|---|---|
| **GoToMyPC** | 8.3/10 | 134 |
| **LogMeIn Rescue** | 9.2/10 | 80 |

#### Administration

| Feature | GoToMyPC | LogMeIn Rescue | 
|---|---|---|
| **Usage Information** | Feature Not Available | 9.0 (59 reviews) | 
| **Integrations** | Feature Not Available | 8.9 (48 reviews) | 
| **Diagnostics** | 7.8 (91 reviews) | 9.0 (59 reviews) | 
| **Session Recording** | Feature Not Available | 9.0 (56 reviews) | 
| **Session Transfer** | Feature Not Available | 9.4 (62 reviews) | 
| **Unattended Access** | 8.3 (63 reviews) | 9.3 (59 reviews) | 
| **File Sharing** | 8.4 (105 reviews) | 9.2 (66 reviews) | 

#### Platform

| Feature | GoToMyPC | LogMeIn Rescue | 
|---|---|---|
| **Cross-Platform Access** | 8.1 (94 reviews) | 9.4 (58 reviews) | 
| **Mobile Device Access** | Feature Not Available | 8.5 (50 reviews) | 
| **Applications Management** | Feature Not Available | 9.2 (52 reviews) | 
| **Remote Device Control** | 8.6 (113 reviews) | 9.4 (65 reviews) | 

#### Security

| Feature | GoToMyPC | LogMeIn Rescue | 
|---|---|---|
| **Remote Wipe** | Feature Not Available | 9.4 (40 reviews) | 
| **Device Management** | 8.5 (66 reviews) | 9.3 (46 reviews) | 
| **Device Enrollment** | Feature Not Available | 9.3 (45 reviews) | 

---
## Categories
**Shared Categories (1):** [Remote Desktop Software](https://www.g2.com/categories/remote-desktop)

**Unique to GoToMyPC (1):** [Endpoint Management Software](https://www.g2.com/categories/endpoint-management)

**Unique to LogMeIn Rescue (6):** [Remote Video Support Software](https://www.g2.com/categories/remote-video-support), [Remote Support Software](https://www.g2.com/categories/remote-support), [Help Desk Software](https://www.g2.com/categories/help-desk), [Service Desk Software](https://www.g2.com/categories/service-desk), [Co-Browsing Software](https://www.g2.com/categories/co-browsing), [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps)


---
## Reviewer Demographics

### By Company Size

| Segment | GoToMyPC | LogMeIn Rescue | 
|---|---|---|
| **Small-Business** | 71.9% | 34.9% | 
| **Mid-Market** | 22.4% | 40.1% | 
| **Enterprise** | 5.7% | 25.0% | 

### By Industry

#### GoToMyPC

- **Information Technology and Services:** 9.7%
- **Computer Software:** 6.2%
- **Accounting:** 5.7%
- **Legal Services:** 4.4%
- **Computer & Network Security:** 4.4%
- **Real Estate:** 4.0%
- **Hospital & Health Care:** 4.0%
- **Health, Wellness and Fitness:** 4.0%
- **Non-Profit Organization Management:** 3.1%
- **Financial Services:** 2.6%
- **Other:** 52.0%

#### LogMeIn Rescue

- **Information Technology and Services:** 23.2%
- **Computer Software:** 10.5%
- **Computer & Network Security:** 6.8%
- **Accounting:** 4.2%
- **Computer Networking:** 3.2%
- **Financial Services:** 3.2%
- **Wholesale:** 2.6%
- **Hospital & Health Care:** 2.6%
- **Legal Services:** 2.1%
- **Marketing and Advertising:** 2.1%
- **Other:** 39.5%

---
## Alternatives

### Alternatives to GoToMyPC

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3971 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1092 reviews)
- [RemotePC](https://www.g2.com/products/remotepc/reviews) — 4.7/5 stars (643 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (438 reviews)
- [Chrome Remote Desktop](https://www.g2.com/products/chrome-remote-desktop/reviews) — 4.2/5 stars (53 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (509 reviews)
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (385 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (501 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (694 reviews)
- [Citrix DaaS](https://www.g2.com/products/citrix-citrix-daas/reviews) — 4.1/5 stars (546 reviews)

### Alternatives to LogMeIn Rescue

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3971 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (501 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (694 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1092 reviews)
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (385 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (509 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (438 reviews)
- [ISL Online](https://www.g2.com/products/isl-online/reviews) — 4.6/5 stars (593 reviews)
- [RemotePC](https://www.g2.com/products/remotepc/reviews) — 4.7/5 stars (643 reviews)
- [Splashtop Remote Support](https://www.g2.com/products/splashtop-inc-splashtop-remote-support/reviews) — 4.7/5 stars (254 reviews)

---
## Top Discussions

### GoToMyPC

- Title: [What does GoToMyPC cost?](https://www.g2.com/discussions/what-does-gotomypc-cost) — 2 comments
  > **Top comment:** "Its $35 per month."
- Title: [May we see "Wallpaper". It just helps me know what computer I am connected to at the time.](https://www.g2.com/discussions/27436-may-we-see-wallpaper-it-just-helps-me-know-what-computer-i-am-connected-to-at-the-time) — 1 comment
  > **Top comment:** "I agree... that would help to know which computer you are working on."

### LogMeIn Rescue

- Title: [What version of Mac OS is preferred for remote connections?](https://www.g2.com/discussions/what-version-of-mac-os-is-preferred-for-remote-connections) — 1 comment, 1 upvote
  > **Top comment:** "LogMeIn just came out with the new beta version to run on Catalina.  I usually wait for the final but tested the beta and have not found any issues with it. ..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/gotomypc-vs-logmein-rescue)