# LogMeIn Resolve vs SolarWinds Web Help Desk Comparison --- ## AI Generated Summary - **G2 reviewers report** that SolarWinds Web Help Desk excels in managing day-to-day support operations, with users appreciating its automation rules and ticket workflows that significantly reduce manual effort. This makes it a solid choice for teams looking for streamlined IT service management. - **Users say** LogMeIn Resolve stands out for its reliable remote access capabilities and comprehensive endpoint management. Reviewers highlight its effective combination of monitoring, patching, and automation, which enhances the overall support experience across multiple client environments. - **According to verified reviews** , SolarWinds Web Help Desk is noted for its straightforward setup process, with users mentioning that it covers all essential ITSM features and offers customization options. This ease of setup can be particularly beneficial for teams with limited IT resources. - **Reviewers mention** that LogMeIn Resolve provides a user-friendly interface, making it easy to navigate and utilize its features. This aspect is crucial for teams that prioritize a smooth user experience and quick adoption of the software. - **G2 reviewers highlight** that while SolarWinds Web Help Desk has a solid feature set, it sometimes struggles with specific workflow needs, leading to configuration challenges. This feedback suggests that teams with unique requirements may need to invest more time in customization. - **Users report** that LogMeIn Resolve's single portal for employee support simplifies operations, making it easier for teams to manage requests efficiently. This centralized approach is particularly advantageous for organizations looking to enhance their support processes. | | LogMeIn Resolve | SolarWinds Web Help Desk | |---|---|---| | **Star Rating** | 4.3 out of 5 | 3.9 out of 5 | | **Total Reviews** | 469 | 60 | | **Largest Market Segment** | Mid-Market (42.9% of reviews) | Mid-Market (61.0% of reviews) | | **Entry Level Price** | $29.00 25 endpoints; unlimited agents | No pricing available | --- ## Top Pros & Cons ### LogMeIn Resolve Pros: - Ease of Use (54 reviews) - Remote Control (29 reviews) Cons: - Remote Access Issues (13 reviews) - Expensive (12 reviews) ### SolarWinds Web Help Desk Pros: - Ease of Use (1 reviews) Cons: - Feature Issues (1 reviews) - Missing Features (1 reviews) --- ## Ratings Comparison | Rating | LogMeIn Resolve | SolarWinds Web Help Desk | |---|---|---| | **Meets Requirements** | 9.0 (379 reviews) | 8.4 (54 reviews) | | **Ease of Use** | 9.0 (380 reviews) | 7.9 (54 reviews) | | **Ease of Setup** | 8.9 (212 reviews) | 8.2 (34 reviews) | | **Ease of Admin** | 8.9 (184 reviews) | 8.6 (35 reviews) | | **Quality of Support** | 8.7 (329 reviews) | 8.0 (44 reviews) | | **Has the product been a good partner in doing business?** | 8.7 (172 reviews) | 8.1 (31 reviews) | | **Product Direction (% positive)** | 8.0 (365 reviews) | 6.1 (51 reviews) | --- ## Pricing ### LogMeIn Resolve #### Entry-Level Pricing Plan: Starter Price: $29.00 25 endpoints; unlimited agents Description: Secure unattended access of managed Windows, Mac, and Android devices. Key Features: - Unattended Remote Access - AI-Enhanced Knowledge Base - Terminal Access [Browse all 4 editions](https://www.g2.com/products/logmein-resolve/pricing) #### Free Trial Yes ### SolarWinds Web Help Desk #### Entry-Level Pricing No pricing available #### Free Trial Yes --- ## Features Comparison By Category ### IT Service Management (ITSM) Tools | Product | Score | Reviews | |---|---|---| | **LogMeIn Resolve** | N/A | N/A | | **SolarWinds Web Help Desk** | 8.9/10 | 10 | #### Administration | Feature | LogMeIn Resolve | SolarWinds Web Help Desk | |---|---|---| | **Change Management** | Not enough data | 8.3 (8 reviews) ✓ Verified | | **Asset Management** | Not enough data | 9.0 (8 reviews) ✓ Verified | | **Reports & Analytics** | Not enough data | 8.3 (10 reviews) ✓ Verified | #### Service Desk | Feature | LogMeIn Resolve | SolarWinds Web Help Desk | |---|---|---| | **Help Desk** | Not enough data | 9.3 (10 reviews) ✓ Verified | | **Incident Reports** | Not enough data | 9.3 (9 reviews) ✓ Verified | | **Process Workflow** | Not enough data | 9.0 (10 reviews) ✓ Verified | #### Management | Feature | LogMeIn Resolve | SolarWinds Web Help Desk | |---|---|---| | **Reporting** | Not enough data | 9.0 (7 reviews) ✓ Verified | | **Administration Console** | Not enough data | 9.5 (7 reviews) ✓ Verified | | **Access Management** | Not enough data | 8.9 (6 reviews) ✓ Verified | | **Asset Management** | Not enough data | 8.0 (5 reviews) ✓ Verified | | **Policy Dictation** | Not enough data | Not enough data | #### Functionality | Feature | LogMeIn Resolve | SolarWinds Web Help Desk | |---|---|---| | **Ticketing System** | Not enough data | 9.5 (7 reviews) ✓ Verified | | **Performance Logging** | Not enough data | 8.6 (6 reviews) | | **Alerting** | Not enough data | 8.9 (6 reviews) ✓ Verified | | **Automation** | Not enough data | 9.3 (5 reviews) ✓ Verified | #### Agentic AI - IT Service Management (ITSM) Tools | Feature | LogMeIn Resolve | SolarWinds Web Help Desk | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Remote Monitoring & Management (RMM) | Product | Score | Reviews | |---|---|---| | **LogMeIn Resolve** | 9.0/10 | 36 | | **SolarWinds Web Help Desk** | N/A | N/A | #### Inventory Management - Remote Monitoring & Management (RMM) | Feature | LogMeIn Resolve | SolarWinds Web Help Desk | |---|---|---| | **Device Management** | 9.3 (23 reviews) | Not enough data | | **Asset Management** | 8.3 (6 reviews) | Not enough data | | **ITIL Policy Compliance** | Not enough data | Not enough data | #### Monitoring and Management | Feature | LogMeIn Resolve | SolarWinds Web Help Desk | |---|---|---| | **Remote Monitoring** | 9.4 (25 reviews) | Not enough data | | **Asset Tracking** | 9.1 (20 reviews) | Not enough data | | **Application Deployment** | 8.7 (21 reviews) | Not enough data | | **Patch Management** | 8.3 (22 reviews) | Not enough data | | **Asset Tracking** | Not enough data | Not enough data | #### IT Operations & Workflow - Remote Monitoring & Management (RMM) | Feature | LogMeIn Resolve | SolarWinds Web Help Desk | |---|---|---| | **Workflow Management** | Not enough data | Not enough data | #### Service Management | Feature | LogMeIn Resolve | SolarWinds Web Help Desk | |---|---|---| | **Remote Access** | 9.6 (32 reviews) | Not enough data | | **Service Management (Issue Prioritization)** | Not enough data | Not enough data | | **Ticketing** | Not enough data | Not enough data | #### Agentic AI - Remote Monitoring & Management (RMM) | Feature | LogMeIn Resolve | SolarWinds Web Help Desk | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Unified Endpoint Management (UEM) | Product | Score | Reviews | |---|---|---| | **LogMeIn Resolve** | 10.0/10 | 8 | | **SolarWinds Web Help Desk** | N/A | N/A | #### Scope | Feature | LogMeIn Resolve | SolarWinds Web Help Desk | |---|---|---| | **Endpoint Inclusiveness** | Not enough data | Not enough data | | **Multi-OS Support** | 10.0 (5 reviews) | Not enough data | #### Security | Feature | LogMeIn Resolve | SolarWinds Web Help Desk | |---|---|---| | **Reporting and Alerts** | Not enough data | Not enough data | | **Endpoint Protection** | Not enough data | Not enough data | | **Remote Wiping** | Not enough data | Not enough data | #### Management | Feature | LogMeIn Resolve | SolarWinds Web Help Desk | |---|---|---| | **Device Enrollment** | Not enough data | Not enough data | | **Device Configuration** | Not enough data | Not enough data | | **Device Compliance** | Not enough data | Not enough data | | **Usage Information** | Not enough data | Not enough data | | **Data Separation** | Not enough data | Not enough data | #### Agentic AI - Unified Endpoint Management (UEM) | Feature | LogMeIn Resolve | SolarWinds Web Help Desk | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Incident Management | Product | Score | Reviews | |---|---|---| | **LogMeIn Resolve** | N/A | N/A | | **SolarWinds Web Help Desk** | 8.8/10 | 10 | #### Monitoring | Feature | LogMeIn Resolve | SolarWinds Web Help Desk | |---|---|---| | **Constant Monitoring** | Not enough data | Feature Not Available | | **Timely Alerts** | Not enough data | 8.7 (9 reviews) ✓ Verified | | **TIcket Accuracy** | Not enough data | 8.8 (10 reviews) ✓ Verified | | **AI Monitoring** | Not enough data | Not enough data | #### Management Tools | Feature | LogMeIn Resolve | SolarWinds Web Help Desk | |---|---|---| | **Ticket Assignment** | Not enough data | 8.8 (10 reviews) ✓ Verified | | **Standardization** | Not enough data | Feature Not Available | | **Lifecycle Visualization** | Not enough data | 8.7 (10 reviews) ✓ Verified | #### Generative AI | Feature | LogMeIn Resolve | SolarWinds Web Help Desk | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | #### Agentic AI - Incident Management | Feature | LogMeIn Resolve | SolarWinds Web Help Desk | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### IT Asset Management | Product | Score | Reviews | |---|---|---| | **LogMeIn Resolve** | N/A | N/A | | **SolarWinds Web Help Desk** | N/A | N/A | #### Asset Inventory | Feature | LogMeIn Resolve | SolarWinds Web Help Desk | |---|---|---| | **Hardware Asset Inventory** | Not enough data | Not enough data | | **Software Asset Inventory** | Not enough data | Not enough data | | **Cloud Asset Inventory** | Not enough data | Not enough data | | **Mobile Asset Inventory** | Not enough data | Not enough data | | **Asset Discovery** | Not enough data | Not enough data | #### Generative AI | Feature | LogMeIn Resolve | SolarWinds Web Help Desk | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Generation** | Not enough data | Not enough data | #### Agentic AI - IT Asset Management | Feature | LogMeIn Resolve | SolarWinds Web Help Desk | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | #### Management | Feature | LogMeIn Resolve | SolarWinds Web Help Desk | |---|---|---| | **Central Dashboard** | Not enough data | Not enough data | | **Asset Policy Management** | Not enough data | Not enough data | | **Risk Management** | Not enough data | Not enough data | | **Integrations** | Not enough data | Not enough data | ### Remote Support | Product | Score | Reviews | |---|---|---| | **LogMeIn Resolve** | 8.6/10 | 94 | | **SolarWinds Web Help Desk** | N/A | N/A | #### Administration | Feature | LogMeIn Resolve | SolarWinds Web Help Desk | |---|---|---| | **Screen Sharing** | 9.2 (85 reviews) | Not enough data | | **File Sharing** | 9.0 (77 reviews) | Not enough data | | **Session Recording** | 8.9 (64 reviews) | Not enough data | | **Unattended Remote Access** | 8.9 (70 reviews) | Not enough data | | **Multi - Session Handling** | 8.6 (68 reviews) | Not enough data | | **Multi-Monitor Support** | 8.5 (70 reviews) | Not enough data | #### Maintenance | Feature | LogMeIn Resolve | SolarWinds Web Help Desk | |---|---|---| | **Remote Reboot** | 8.9 (71 reviews) | Not enough data | | **Remote Printing** | 8.4 (48 reviews) | Not enough data | #### Communication | Feature | LogMeIn Resolve | SolarWinds Web Help Desk | |---|---|---| | **Text Chat** | 8.8 (67 reviews) | Not enough data | | **VoIP** | 7.9 (46 reviews) | Not enough data | | **Video Conference Call** | 8.2 (48 reviews) | Not enough data | | **Screen Annotations** | 8.5 (49 reviews) | Not enough data | #### Security | Feature | LogMeIn Resolve | SolarWinds Web Help Desk | |---|---|---| | **Data Encryption** | 8.6 (51 reviews) | Not enough data | | **Compliance** | 8.3 (51 reviews) | Not enough data | #### Device Support | Feature | LogMeIn Resolve | SolarWinds Web Help Desk | |---|---|---| | **Mobile Device Access** | 8.6 (61 reviews) | Not enough data | | **Multi-Platform Support** | 8.6 (57 reviews) | Not enough data | | **Cross-Platform** | 8.4 (59 reviews) | Not enough data | #### Performance | Feature | LogMeIn Resolve | SolarWinds Web Help Desk | |---|---|---| | **Reporting** | 8.3 (61 reviews) | Not enough data | ### Antivirus | Product | Score | Reviews | |---|---|---| | **LogMeIn Resolve** | N/A | N/A | | **SolarWinds Web Help Desk** | N/A | N/A | #### Generative AI | Feature | LogMeIn Resolve | SolarWinds Web Help Desk | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | ### Endpoint Management | Product | Score | Reviews | |---|---|---| | **LogMeIn Resolve** | 7.7/10 | 8 | | **SolarWinds Web Help Desk** | N/A | N/A | #### Generative AI | Feature | LogMeIn Resolve | SolarWinds Web Help Desk | |---|---|---| | **AI Text Summarization** | 7.7 (8 reviews) | Not enough data | ### Service Desk | Product | Score | Reviews | |---|---|---| | **LogMeIn Resolve** | 8.3/10 | 101 | | **SolarWinds Web Help Desk** | 7.5/10 | 37 | #### Incident Management | Feature | LogMeIn Resolve | SolarWinds Web Help Desk | |---|---|---| | **Automate Ticket Routing** | 8.5 (59 reviews) | 8.7 (31 reviews) | | **Ticket Prioritization** | 8.2 (60 reviews) | 8.7 (33 reviews) | | **Ticket Notifications** | 8.3 (62 reviews) | 9.1 (34 reviews) | | **Knowledge Base** | 8.2 (62 reviews) | 7.0 (29 reviews) | | **Knowledge Base/Ticket Integration** | 8.1 (56 reviews) | 7.1 (30 reviews) | #### Reporting | Feature | LogMeIn Resolve | SolarWinds Web Help Desk | |---|---|---| | **Dashboards** | 8.3 (73 reviews) | 7.3 (31 reviews) | | **Time Tracking** | 8.2 (72 reviews) | 7.4 (28 reviews) | | **Surveys** | 8.4 (58 reviews) | 6.9 (24 reviews) | #### Access & Usability | Feature | LogMeIn Resolve | SolarWinds Web Help Desk | |---|---|---| | **Mobile** | 8.1 (74 reviews) | 5.0 (25 reviews) | | **Self Service** | 8.7 (72 reviews) | 7.6 (33 reviews) | | **Active Directory** | 8.1 (59 reviews) | 8.6 (33 reviews) | | **Multi-Channel Access** | 8.5 (65 reviews) | 7.1 (25 reviews) | #### Agentic AI - Service Desk | Feature | LogMeIn Resolve | SolarWinds Web Help Desk | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Endpoint Protection | Product | Score | Reviews | |---|---|---| | **LogMeIn Resolve** | N/A | N/A | | **SolarWinds Web Help Desk** | N/A | N/A | #### System Control | Feature | LogMeIn Resolve | SolarWinds Web Help Desk | |---|---|---| | **Device Control** | Not enough data | Not enough data | | **Web Control** | Not enough data | Not enough data | | **Application Control** | Not enough data | Not enough data | | **Asset Management** | Not enough data | Not enough data | | **System Isolation** | Not enough data | Not enough data | #### Vulnerability Prevention | Feature | LogMeIn Resolve | SolarWinds Web Help Desk | |---|---|---| | **Endpoint Intelligence** | Not enough data | Not enough data | | **Firewall** | Not enough data | Not enough data | | **Malware Detection** | Not enough data | Not enough data | #### Security Management | Feature | LogMeIn Resolve | SolarWinds Web Help Desk | |---|---|---| | **Incident Reports** | Not enough data | Not enough data | | **Security Validation** | Not enough data | Not enough data | | **Compliance ** | Not enough data | Not enough data | ### Mobile Device Management (MDM) | Product | Score | Reviews | |---|---|---| | **LogMeIn Resolve** | 8.5/10 | 9 | | **SolarWinds Web Help Desk** | N/A | N/A | #### Platform - Mobile Device Management (MDM) | Feature | LogMeIn Resolve | SolarWinds Web Help Desk | |---|---|---| | **Regulation Compliant** | 8.6 (7 reviews) | Not enough data | #### Operating System | Feature | LogMeIn Resolve | SolarWinds Web Help Desk | |---|---|---| | **Multi-Systems Support** | 9.4 (8 reviews) | Not enough data | | **Apple Support** | 8.7 (5 reviews) | Not enough data | | **Android Support** | 8.3 (7 reviews) | Not enough data | #### Management | Feature | LogMeIn Resolve | SolarWinds Web Help Desk | |---|---|---| | **Applicatons Management** | 8.3 (8 reviews) | Not enough data | | **Applications Consolidation** | 7.8 (6 reviews) | Not enough data | | **Whitelist** | 8.1 (6 reviews) | Not enough data | | **Blacklist** | 8.1 (6 reviews) | Not enough data | | **Usage Information** | 8.6 (6 reviews) | Not enough data | #### Security | Feature | LogMeIn Resolve | SolarWinds Web Help Desk | |---|---|---| | **Remote Wipe** | 8.6 (6 reviews) | Not enough data | | **Security** | 9.3 (7 reviews) | Not enough data | #### Agentic AI - Mobile Device Management (MDM) | Feature | LogMeIn Resolve | SolarWinds Web Help Desk | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Remote Desktop | Product | Score | Reviews | |---|---|---| | **LogMeIn Resolve** | 8.3/10 | 93 | | **SolarWinds Web Help Desk** | N/A | N/A | #### Administration | Feature | LogMeIn Resolve | SolarWinds Web Help Desk | |---|---|---| | **Usage Information** | 8.5 (80 reviews) | Not enough data | | **Integrations** | 8.1 (72 reviews) | Not enough data | | **Diagnostics** | 8.3 (77 reviews) | Not enough data | | **Session Recording** | 8.3 (77 reviews) | Not enough data | | **Session Transfer** | 8.1 (73 reviews) | Not enough data | | **Unattended Access** | 8.4 (76 reviews) | Not enough data | | **File Sharing** | 8.5 (83 reviews) | Not enough data | #### Platform | Feature | LogMeIn Resolve | SolarWinds Web Help Desk | |---|---|---| | **Cross-Platform Access** | 8.6 (72 reviews) | Not enough data | | **Mobile Device Access** | 8.1 (70 reviews) | Not enough data | | **Applications Management** | 8.5 (75 reviews) | Not enough data | | **Remote Device Control** | 8.7 (85 reviews) | Not enough data | #### Security | Feature | LogMeIn Resolve | SolarWinds Web Help Desk | |---|---|---| | **Remote Wipe** | 7.7 (60 reviews) | Not enough data | | **Device Management** | 8.4 (77 reviews) | Not enough data | | **Device Enrollment** | 8.4 (70 reviews) | Not enough data | --- ## Categories **Shared Categories (1):** [Service Desk Software](https://www.g2.com/categories/service-desk) **Unique to LogMeIn Resolve (9):** [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem), [Mobile Device Management (MDM) Software](https://www.g2.com/categories/mobile-device-management-mdm), [Remote Support Software](https://www.g2.com/categories/remote-support), [Patch Management Software](https://www.g2.com/categories/patch-management), [Antivirus Software](https://www.g2.com/categories/antivirus), [Remote Desktop Software](https://www.g2.com/categories/remote-desktop), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management), [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management) **Unique to SolarWinds Web Help Desk (2):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Incident Management Software](https://www.g2.com/categories/incident-management) --- ## Reviewer Demographics ### By Company Size | Segment | LogMeIn Resolve | SolarWinds Web Help Desk | |---|---|---| | **Small-Business** | 35.8% | 16.9% | | **Mid-Market** | 42.9% | 61.0% | | **Enterprise** | 21.2% | 22.0% | ### By Industry #### LogMeIn Resolve - **Information Technology and Services:** 21.9% - **Computer Software:** 11.3% - **Hospital & Health Care:** 6.7% - **Computer & Network Security:** 3.5% - **Construction:** 3.5% - **Computer Networking:** 2.2% - **Insurance:** 2.2% - **Accounting:** 2.0% - **Education Management:** 2.0% - **Financial Services:** 2.0% - **Other:** 43.0% #### SolarWinds Web Help Desk - **Information Technology and Services:** 25.4% - **Education Management:** 18.6% - **Higher Education:** 6.8% - **Hospital & Health Care:** 6.8% - **Banking:** 3.4% - **Biotechnology:** 3.4% - **Consumer Electronics:** 3.4% - **Food Production:** 3.4% - **Government Administration:** 3.4% - **Primary/Secondary Education:** 3.4% - **Other:** 22.0% --- ## Alternatives ### Alternatives to LogMeIn Resolve - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4103 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4986 reviews) - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1240 reviews) - [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1101 reviews) - [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (714 reviews) - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (504 reviews) - [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (388 reviews) - [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (439 reviews) - [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1127 reviews) - [RemotePC](https://www.g2.com/products/remotepc/reviews) — 4.7/5 stars (665 reviews) ### Alternatives to SolarWinds Web Help Desk - [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1343 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1917 reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews) - [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (296 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4986 reviews) - [Ivanti Neurons for ITSM](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews) — 4.0/5 stars (285 reviews) - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (970 reviews) - [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) — 4.0/5 stars (583 reviews) --- ## Top Discussions ### LogMeIn Resolve - Title: [Is LogMeIn Resolve legitimate?](https://www.g2.com/discussions/is-logmein-resolve-legitimate) — 3 comments > **Top comment:** "Yes, of course." - Title: [How do I use LogMeIn Resolve remote?](https://www.g2.com/discussions/how-do-i-use-logmein-resolve-remote) — 1 comment > **Top comment:** "GoToAssist is very practical and gives you options: you can download the agent and install it administratively in a planned way, or, you can create a remote..." ### SolarWinds Web Help Desk - Title: [Are they ever going to fix the issue with opening new tabs and it updating a different ticket?](https://www.g2.com/discussions/are-they-ever-going-to-fix-the-issue-with-opening-new-tabs-and-it-updating-a-different-ticket) — 1 comment, 1 upvote > **Top comment:** "I don't think that will happen in near future. We have the same issue and got in touch with SolarWinds developers multiple times. They are hardly any good..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/logmein-resolve-vs-solarwinds-web-help-desk)