# GoTo Meeting vs Zoho Assist Comparison
---
## AI Generated Summary
- **G2 reviewers report** that GoTo Meeting excels in its **screen sharing** capabilities, which many users find invaluable for collaborative tasks like debugging and discussing new features in real time. This feature is particularly praised by software developers who appreciate its reliability and straightforward joining process.
- **Users say** that Zoho Assist stands out for its **ease of use** and **secure remote access** features, allowing technical teams to quickly troubleshoot customer issues without complex setups. This efficiency is a significant advantage for businesses needing rapid support solutions.
- **Reviewers mention** that GoTo Meeting's overall user experience is enhanced by its **simplicity** and reliability, with many users rating it highly for its intuitive interface. This makes it a go-to choice for those who prioritize ease of use in their daily operations.
- **According to verified reviews** , Zoho Assist has a strong focus on **remote support** , with users appreciating its ability to manage unattended computers effectively. However, some feedback indicates that there is room for improvement in its mobile app controls.
- **G2 reviewers highlight** that while GoTo Meeting offers robust **audio and video conferencing** features, it may not meet the specific workflow needs of all users, as some have noted challenges in configuration for their unique setups.
- **Users report** that Zoho Assist's performance is reliable, but they also express a desire for enhancements in certain areas, such as the mobile experience. This suggests that while it is effective for desktop use, there is potential for growth in mobile functionality.



| | GoTo Meeting | Zoho Assist | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 17,118 | 714 | 
| **Largest Market Segment** | Small-Business (40.4% of reviews) | Small-Business (71.7% of reviews) | 
| **Entry Level Price** | $12 per month | $0 1 Remote Support Technician and 5 Unattended Computers | 

---
## Top Pros & Cons

### GoTo Meeting

Pros:
- Ease of Use (74 reviews)
- Easy Setup (39 reviews)

Cons:
- Poor Quality (12 reviews)
- User Interface (12 reviews)

### Zoho Assist

Pros:
- Ease of Use (138 reviews)
- Remote Access (96 reviews)

Cons:
- Remote Access Issues (30 reviews)
- Feature Limitations (21 reviews)

---
## Ratings Comparison
| Rating | GoTo Meeting | Zoho Assist | 
|---|---|---|
  | **Meets Requirements** | 8.9 (14531 reviews) | 9.3 (592 reviews) | 
  | **Ease of Use** | 8.8 (14575 reviews) | 9.3 (607 reviews) | 
  | **Ease of Setup** | 8.6 (3446 reviews) | 9.3 (524 reviews) | 
  | **Ease of Admin** | 8.6 (3256 reviews) | 9.3 (422 reviews) | 
  | **Quality of Support** | 8.4 (10977 reviews) | 9.0 (497 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (3017 reviews) | 9.2 (406 reviews) | 
  | **Product Direction (% positive)** | 7.4 (14196 reviews) | 9.4 (572 reviews) | 

---
## Pricing

### GoTo Meeting

#### Entry-Level Pricing

Plan: Professional

Price: $12 per month

Description: 150 Participants


Key Features:
- HD Video
-  Screen Sharing
- Web Audio

[Browse all 3 editions](https://www.g2.com/products/goto-meeting/pricing)

#### Free Trial

Yes

### Zoho Assist

#### Entry-Level Pricing

Plan: Free Edition (free plan, free forever)

Price: $0 1 Remote Support Technician and 5 Unattended Computers

Description: 1 Simultaneous Session

Key Features:
- Instant Chat
- Desktop App
- UAC Compatible

[Browse all 6 editions](https://www.g2.com/products/zoho-assist/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Team Collaboration

| Product | Score | Reviews |
|---|---|---|
| **GoTo Meeting** | N/A | N/A |
| **Zoho Assist** | N/A | N/A |

#### Communication

| Feature | GoTo Meeting | Zoho Assist | 
|---|---|---|
| **Status Updates** | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | 
| **Activity Feed** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Comments and Voting** | Not enough data | Not enough data | 
| **Discussions** | Not enough data | Not enough data | 
| **User Directory** | Not enough data | Not enough data | 
| **Online Status of Coworkers** | Not enough data | Not enough data | 

#### Content Management

| Feature | GoTo Meeting | Zoho Assist | 
|---|---|---|
| **File Sharing** | Not enough data | Not enough data | 
| **Document Collaboration** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | 

#### Productivity Tools

| Feature | GoTo Meeting | Zoho Assist | 
|---|---|---|
| **Task Management** | Not enough data | Not enough data | 
| **Calendar** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | 
| **Multi-Language Support** | Not enough data | Not enough data | 

#### Administration

| Feature | GoTo Meeting | Zoho Assist | 
|---|---|---|
| **Moderation** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 

### Screen Sharing

| Product | Score | Reviews |
|---|---|---|
| **GoTo Meeting** | 8.7/10 | 4886 |
| **Zoho Assist** | 7.7/10 | 54 |

#### Presenter Tools

| Feature | GoTo Meeting | Zoho Assist | 
|---|---|---|
| **Live Preview** | 8.9 (3890 reviews) | 7.6 (45 reviews) | 
| **Notifications Blocker** | 8.5 (3201 reviews) ✓ Verified | 6.9 (43 reviews) | 
| **Remote Control** | 8.7 (3517 reviews) ✓ Verified | 8.5 (44 reviews) | 
| **Switch Presenter** | 8.8 (4046 reviews) ✓ Verified | 7.8 (43 reviews) | 

#### Conferencing Options

| Feature | GoTo Meeting | Zoho Assist | 
|---|---|---|
| **Group Live Chat** | 8.8 (4030 reviews) ✓ Verified | 7.8 (44 reviews) | 
| **Audio Conferencing** | 9.0 (4340 reviews) ✓ Verified | 7.5 (46 reviews) | 
| **Video Conferencing** | 9.0 (4264 reviews) ✓ Verified | 7.4 (46 reviews) | 

#### Application Tools

| Feature | GoTo Meeting | Zoho Assist | 
|---|---|---|
| **Password Protection** | 8.7 (3309 reviews) ✓ Verified | 8.1 (40 reviews) | 
| **Recording** | 8.8 (3753 reviews) ✓ Verified | 7.8 (42 reviews) | 
| **In-Browser Application** | 8.7 (3785 reviews) ✓ Verified | 8.8 (47 reviews) | 

#### Agentic AI - Screen Sharing

| Feature | GoTo Meeting | Zoho Assist | 
|---|---|---|
| **Decision Making** | 7.8 (20 reviews) | 6.3 (22 reviews) | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **GoTo Meeting** | 8.7/10 | 12058 |
| **Zoho Assist** | N/A | N/A |

#### Collaboration Tools

| Feature | GoTo Meeting | Zoho Assist | 
|---|---|---|
| **Screen Sharing** | 9.0 (10860 reviews) ✓ Verified | Not enough data | 
| **Presentations** | 9.0 (1752 reviews) ✓ Verified | Not enough data | 
| **Whiteboarding** | 8.6 (1451 reviews) ✓ Verified | Not enough data | 
| **Live Chat** | 8.9 (1761 reviews) ✓ Verified | Not enough data | 
| **Hand Raising** | 8.8 (1340 reviews) ✓ Verified | Not enough data | 

#### Meeting Coordination

| Feature | GoTo Meeting | Zoho Assist | 
|---|---|---|
| **Scheduling** | 8.7 (9573 reviews) ✓ Verified | Not enough data | 
| **Recording** | 8.7 (8704 reviews) ✓ Verified | Not enough data | 
| **Participant Permissions** | 8.7 (9621 reviews) ✓ Verified | Not enough data | 
| **One-Click Join** | 8.8 (1773 reviews) ✓ Verified | Not enough data | 

#### Software Type

| Feature | GoTo Meeting | Zoho Assist | 
|---|---|---|
| **Mobile** | 8.5 (7271 reviews) ✓ Verified | Not enough data | 
| **Browser Application** | 8.8 (1741 reviews) ✓ Verified | Not enough data | 
| **Desktop Application** | 8.9 (1761 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Video Conferencing

| Feature | GoTo Meeting | Zoho Assist | 
|---|---|---|
| **Autonomous Task Execution** | 7.6 (26 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (26 reviews) | Not enough data | 
| **Decision Making** | 8.0 (26 reviews) | Not enough data | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **GoTo Meeting** | N/A | N/A |
| **Zoho Assist** | N/A | N/A |

#### ServiceNow Apps

| Feature | GoTo Meeting | Zoho Assist | 
|---|---|---|
| **ServiceNow Integration** | Not enough data | Not enough data | 
| **Value** | Not enough data | Not enough data | 

#### Agentic AI - ServiceNow Store Apps

| Feature | GoTo Meeting | Zoho Assist | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **GoTo Meeting** | N/A | N/A |
| **Zoho Assist** | 8.5/10 | 289 |

#### Administration

| Feature | GoTo Meeting | Zoho Assist | 
|---|---|---|
| **Screen Sharing** | Not enough data | 9.3 (241 reviews) | 
| **File Sharing** | Not enough data | 8.6 (201 reviews) | 
| **Session Recording** | Not enough data | 8.3 (173 reviews) | 
| **Unattended Remote Access** | Not enough data | 9.4 (234 reviews) | 
| **Multi - Session Handling** | Not enough data | 8.5 (180 reviews) | 
| **Multi-Monitor Support** | Not enough data | 8.6 (186 reviews) | 

#### Maintenance

| Feature | GoTo Meeting | Zoho Assist | 
|---|---|---|
| **Remote Reboot** | Not enough data | 8.6 (185 reviews) | 
| **Remote Printing** | Not enough data | 8.2 (163 reviews) | 

#### Communication 

| Feature | GoTo Meeting | Zoho Assist | 
|---|---|---|
| **Text Chat** | Not enough data | 8.5 (182 reviews) | 
| **VoIP** | Not enough data | 7.3 (146 reviews) | 
| **Video Conference Call** | Not enough data | 7.1 (148 reviews) | 
| **Screen Annotations** | Not enough data | 7.8 (148 reviews) | 

#### Security

| Feature | GoTo Meeting | Zoho Assist | 
|---|---|---|
| **Data Encryption** | Not enough data | 8.7 (162 reviews) | 
| **Compliance** | Not enough data | 8.8 (152 reviews) | 

#### Device Support

| Feature | GoTo Meeting | Zoho Assist | 
|---|---|---|
| **Mobile Device Access** | Not enough data | 8.3 (171 reviews) | 
| **Multi-Platform Support** | Not enough data | 8.9 (181 reviews) | 
| **Cross-Platform** | Not enough data | 8.8 (172 reviews) | 

#### Performance

| Feature | GoTo Meeting | Zoho Assist | 
|---|---|---|
| **Reporting** | Not enough data | 8.4 (166 reviews) | 

### Co-Browsing

| Product | Score | Reviews |
|---|---|---|
| **GoTo Meeting** | N/A | N/A |
| **Zoho Assist** | 8.8/10 | 9 |

#### Administration

| Feature | GoTo Meeting | Zoho Assist | 
|---|---|---|
| **Access Control** | Not enough data | 8.9 (9 reviews) | 
| **Web Page Navigation** | Not enough data | 8.8 (8 reviews) | 
| **Real Time Assistance** | Not enough data | 8.8 (8 reviews) | 

#### Security

| Feature | GoTo Meeting | Zoho Assist | 
|---|---|---|
| **Data Security** | Not enough data | 8.8 (8 reviews) | 
| **Data Masking** | Not enough data | 8.5 (8 reviews) | 

### Remote Desktop

| Product | Score | Reviews |
|---|---|---|
| **GoTo Meeting** | N/A | N/A |
| **Zoho Assist** | 8.6/10 | 265 |

#### Administration

| Feature | GoTo Meeting | Zoho Assist | 
|---|---|---|
| **Usage Information** | Not enough data | Feature Not Available | 
| **Integrations** | Not enough data | 8.3 (196 reviews) | 
| **Diagnostics** | Not enough data | 8.2 (196 reviews) | 
| **Session Recording** | Not enough data | 8.1 (176 reviews) | 
| **Session Transfer** | Not enough data | 8.2 (175 reviews) | 
| **Unattended Access** | Not enough data | 9.2 (226 reviews) | 
| **File Sharing** | Not enough data | 8.6 (209 reviews) | 

#### Platform

| Feature | GoTo Meeting | Zoho Assist | 
|---|---|---|
| **Cross-Platform Access** | Not enough data | 8.7 (202 reviews) | 
| **Mobile Device Access** | Not enough data | 8.3 (190 reviews) | 
| **Applications Management** | Not enough data | Feature Not Available | 
| **Remote Device Control** | Not enough data | 9.2 (218 reviews) | 

#### Security

| Feature | GoTo Meeting | Zoho Assist | 
|---|---|---|
| **Remote Wipe** | Not enough data | Feature Not Available | 
| **Device Management** | Not enough data | Feature Not Available | 
| **Device Enrollment** | Not enough data | 8.4 (163 reviews) | 

---
## Categories
**Shared Categories (1):** [Screen Sharing Software](https://www.g2.com/categories/screen-sharing)

**Unique to GoTo Meeting (1):** [Video Conferencing Software](https://www.g2.com/categories/video-conferencing)

**Unique to Zoho Assist (4):** [Remote Desktop Software](https://www.g2.com/categories/remote-desktop), [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Co-Browsing Software](https://www.g2.com/categories/co-browsing), [Remote Support Software](https://www.g2.com/categories/remote-support)


---
## Reviewer Demographics

### By Company Size

| Segment | GoTo Meeting | Zoho Assist | 
|---|---|---|
| **Small-Business** | 40.4% | 71.7% | 
| **Mid-Market** | 38.3% | 23.1% | 
| **Enterprise** | 21.3% | 5.2% | 

### By Industry

#### GoTo Meeting

- **Information Technology and Services:** 11.0%
- **Computer Software:** 9.9%
- **Marketing and Advertising:** 6.5%
- **Hospital & Health Care:** 4.0%
- **Financial Services:** 3.6%
- **Education Management:** 3.3%
- **Non-Profit Organization Management:** 2.6%
- **Internet:** 2.6%
- **Higher Education:** 2.6%
- **Accounting:** 2.2%
- **Other:** 51.7%

#### Zoho Assist

- **Information Technology and Services:** 26.2%
- **Computer & Network Security:** 7.3%
- **Computer Software:** 5.8%
- **Computer Networking:** 2.5%
- **Consulting:** 2.4%
- **Retail:** 2.4%
- **Non-Profit Organization Management:** 2.2%
- **Computer Hardware:** 2.1%
- **Education Management:** 2.1%
- **Automotive:** 1.9%
- **Other:** 44.8%

---
## Alternatives

### Alternatives to GoTo Meeting

- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56534 reviews)
- [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) — 4.2/5 stars (18919 reviews)
- [Google Workspace](https://www.g2.com/products/google-workspace/reviews) — 4.6/5 stars (48133 reviews)
- [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) — 4.4/5 stars (19214 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4084 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1421 reviews)
- [Zoho Meeting](https://www.g2.com/products/zoho-meeting/reviews) — 4.5/5 stars (1248 reviews)
- [Whereby Meetings](https://www.g2.com/products/whereby-meetings/reviews) — 4.6/5 stars (1160 reviews)
- [Adobe Connect](https://www.g2.com/products/adobe-connect/reviews) — 4.0/5 stars (974 reviews)
- [Amazon Chime](https://www.g2.com/products/amazon-chime/reviews) — 4.3/5 stars (737 reviews)

### Alternatives to Zoho Assist

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4084 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (518 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (504 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1101 reviews)
- [RemotePC](https://www.g2.com/products/remotepc/reviews) — 4.7/5 stars (665 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (469 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (439 reviews)
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (388 reviews)
- [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) — 4.6/5 stars (209 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4970 reviews)

---
## Top Discussions

### GoTo Meeting

- Title: [can i use it for international meetings](https://www.g2.com/discussions/can-i-use-it-for-international-meetings) — 20 comments, 2 upvotes
  > **Top comment:** "Yes you can use this for international meetings."
- Title: [How do you rate gotomeeting software and what is the advantage of using it?](https://www.g2.com/discussions/how-do-you-rate-gotomeeting-software-and-what-is-the-advantage-of-using-it) — 11 comments, 3 upvotes
  > **Top comment:** "from 1 -10 as 10 being the highest, I would say 9.
It has some features not found in other meeting applications.
"
- Title: [Can I have two video conferences open simultaneously?](https://www.g2.com/discussions/can-i-have-two-video-conferences-open-simultaneously) — 10 comments, 1 upvote
  > **Top comment:** "Hi Lowin

Gotomeeting licenses are per user, each user can use only one videoconference at a time, it is not possible simultaneously for the same..."
- Title: [Why are we not allowed to enter a meeting room, unless the organizer arrives?](https://www.g2.com/discussions/why-are-we-not-allowed-to-enter-a-meeting-room-unless-the-organizer-arrives) — 7 comments, 2 upvotes
  > **Top comment:** "The meeting organizer has the ability to allow attendees to arrive before them, but by default I believe that option is not checked. That option is set by..."
- Title: [What is the best way to make schedule group meetings](https://www.g2.com/discussions/what-is-the-best-way-to-make-schedule-group-meetings) — 5 comments, 1 upvote
  > **Top comment:** "When you set up the meeting you can add reminders in your email software.  That way everyone who is invited will be reminded "

### Zoho Assist

- Title: [The lag time to connect is REALLY slow. Anything I can do to improve that?](https://www.g2.com/discussions/the-lag-time-to-connect-is-really-slow-anything-i-can-do-to-improve-that) — 7 comments, 1 upvote
  > **Top comment:** "Cindy, what you call "lag time" to connect to as Zoho Assist is something that I also experience daily while managing 100+ computers IT infrastructure and I..."
- Title: [What is Zoho Assist used for?](https://www.g2.com/discussions/what-is-zoho-assist-used-for) — 1 comment
  > **Top comment:** "Remote Support Software"
- Title: [Is there an app that runs where I ca connect with my account without  using browser.](https://www.g2.com/discussions/25147-is-there-an-app-that-runs-where-i-ca-connect-with-my-account-without-using-browser) — 1 comment, 1 upvote
  > **Top comment:** "Comment deleted by user."
- Title: [Will connection times be improved.](https://www.g2.com/discussions/12824-will-connection-times-be-improved) — 1 comment, 1 upvote
  > **Top comment:** "Paul this could also be caused by the actual desktop/server that has the agent installed.  Generally, Zoho Assist agent depends on DNS to reach Zoho Assist..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/goto-meeting-vs-zoho-assist)