# LogMeIn Pro vs Zoho Assist Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Zoho Assist excels in user satisfaction, boasting a significantly higher overall score compared to LogMeIn Pro. Users appreciate the **quick installation** of the unattended access module, which allows technicians to reconnect with clients effortlessly when they are unavailable.
- **According to verified reviews** , Zoho Assist's ease of use is a standout feature, with users highlighting how technicians can **quickly start sessions** and manage multiple devices without a steep learning curve. In contrast, while LogMeIn Pro is noted for its secure connections, some users find it less intuitive for day-to-day operations.
- **Users say** that Zoho Assist provides a smoother experience for remote support, with features that allow for **easy diagnosis** and minimal disruption to clients' work. This is contrasted by LogMeIn Pro, where users have expressed concerns about the **consistency** of their remote connections, despite appreciating its VPN capabilities.
- **Reviewers mention** that Zoho Assist's performance is generally smooth, with the ability to **reboot remote machines** and manage devices effectively. LogMeIn Pro, while reliable for accessing files remotely, does not receive the same level of praise for its performance in managing multiple sessions.
- **According to recent user feedback** , Zoho Assist's integration capabilities are seen as beneficial, although not as strong as LogMeIn Pro's. However, users of Zoho Assist still find it easier to connect with clients and resolve issues quickly, which is a critical factor for small businesses.
- **G2 reviewers highlight** that Zoho Assist's support quality is rated higher than that of LogMeIn Pro, with users noting that the support team is responsive and helpful. In contrast, LogMeIn Pro users have reported mixed experiences with support, which can impact their overall satisfaction with the product.



| | LogMeIn Pro | Zoho Assist | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 85 | 711 | 
| **Largest Market Segment** | Small-Business (75.6% of reviews) | Small-Business (71.7% of reviews) | 
| **Entry Level Price** | No pricing available | $0 1 Remote Support Technician and 5 Unattended Computers | 

---
## Top Pros & Cons

### LogMeIn Pro

**Not enough data**

### Zoho Assist

Pros:
- Ease of Use (138 reviews)
- Remote Access (96 reviews)

Cons:
- Remote Access Issues (30 reviews)
- Feature Limitations (21 reviews)

---
## Ratings Comparison
| Rating | LogMeIn Pro | Zoho Assist | 
|---|---|---|
  | **Meets Requirements** | 9.2 (56 reviews) | 9.2 (589 reviews) | 
  | **Ease of Use** | 9.2 (57 reviews) | 9.3 (604 reviews) | 
  | **Ease of Setup** | 9.4 (18 reviews) | 9.3 (521 reviews) | 
  | **Ease of Admin** | 9.6 (19 reviews) | 9.3 (419 reviews) | 
  | **Quality of Support** | 8.4 (47 reviews) | 9.0 (495 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.3 (18 reviews) | 9.2 (403 reviews) | 
  | **Product Direction (% positive)** | 6.4 (52 reviews) | 9.4 (569 reviews) | 

---
## Pricing

### LogMeIn Pro

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Zoho Assist

#### Entry-Level Pricing

Plan: Free Edition (free plan, free forever)

Price: $0 1 Remote Support Technician and 5 Unattended Computers

Description: 1 Simultaneous Session

Key Features:
- Instant Chat
- Desktop App
- UAC Compatible

[Browse all 6 editions](https://www.g2.com/products/zoho-assist/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Team Collaboration

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Pro** | N/A | N/A |
| **Zoho Assist** | N/A | N/A |

#### Communication

| Feature | LogMeIn Pro | Zoho Assist | 
|---|---|---|
| **Status Updates** | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | 
| **Activity Feed** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Comments and Voting** | Not enough data | Not enough data | 
| **Discussions** | Not enough data | Not enough data | 
| **User Directory** | Not enough data | Not enough data | 
| **Online Status of Coworkers** | Not enough data | Not enough data | 

#### Content Management

| Feature | LogMeIn Pro | Zoho Assist | 
|---|---|---|
| **File Sharing** | Not enough data | Not enough data | 
| **Document Collaboration** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | 

#### Productivity Tools

| Feature | LogMeIn Pro | Zoho Assist | 
|---|---|---|
| **Task Management** | Not enough data | Not enough data | 
| **Calendar** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | 
| **Multi-Language Support** | Not enough data | Not enough data | 

#### Administration

| Feature | LogMeIn Pro | Zoho Assist | 
|---|---|---|
| **Moderation** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 

### Screen Sharing

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Pro** | N/A | N/A |
| **Zoho Assist** | 7.7/10 | 54 |

#### Presenter Tools

| Feature | LogMeIn Pro | Zoho Assist | 
|---|---|---|
| **Live Preview** | Not enough data | 7.6 (45 reviews) | 
| **Notifications Blocker** | Not enough data | 6.9 (43 reviews) | 
| **Remote Control** | Not enough data | 8.5 (44 reviews) | 
| **Switch Presenter** | Not enough data | 7.8 (43 reviews) | 

#### Conferencing Options

| Feature | LogMeIn Pro | Zoho Assist | 
|---|---|---|
| **Group Live Chat** | Not enough data | 7.8 (44 reviews) | 
| **Audio Conferencing** | Not enough data | 7.5 (46 reviews) | 
| **Video Conferencing** | Not enough data | 7.4 (46 reviews) | 

#### Application Tools

| Feature | LogMeIn Pro | Zoho Assist | 
|---|---|---|
| **Password Protection** | Not enough data | 8.1 (40 reviews) | 
| **Recording** | Not enough data | 7.8 (42 reviews) | 
| **In-Browser Application** | Not enough data | 8.8 (47 reviews) | 

#### Agentic AI - Screen Sharing

| Feature | LogMeIn Pro | Zoho Assist | 
|---|---|---|
| **Decision Making** | Not enough data | 6.3 (22 reviews) | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Pro** | N/A | N/A |
| **Zoho Assist** | N/A | N/A |

#### ServiceNow Apps

| Feature | LogMeIn Pro | Zoho Assist | 
|---|---|---|
| **ServiceNow Integration** | Not enough data | Not enough data | 
| **Value** | Not enough data | Not enough data | 

#### Agentic AI - ServiceNow Store Apps

| Feature | LogMeIn Pro | Zoho Assist | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Pro** | N/A | N/A |
| **Zoho Assist** | 8.5/10 | 286 |

#### Administration

| Feature | LogMeIn Pro | Zoho Assist | 
|---|---|---|
| **Screen Sharing** | Not enough data | 9.3 (239 reviews) | 
| **File Sharing** | Not enough data | 8.6 (201 reviews) | 
| **Session Recording** | Not enough data | 8.3 (173 reviews) | 
| **Unattended Remote Access** | Not enough data | 9.4 (233 reviews) | 
| **Multi - Session Handling** | Not enough data | 8.5 (180 reviews) | 
| **Multi-Monitor Support** | Not enough data | 8.6 (186 reviews) | 

#### Maintenance

| Feature | LogMeIn Pro | Zoho Assist | 
|---|---|---|
| **Remote Reboot** | Not enough data | 8.6 (185 reviews) | 
| **Remote Printing** | Not enough data | 8.2 (163 reviews) | 

#### Communication 

| Feature | LogMeIn Pro | Zoho Assist | 
|---|---|---|
| **Text Chat** | Not enough data | 8.5 (182 reviews) | 
| **VoIP** | Not enough data | 7.3 (146 reviews) | 
| **Video Conference Call** | Not enough data | 7.1 (148 reviews) | 
| **Screen Annotations** | Not enough data | 7.8 (148 reviews) | 

#### Security

| Feature | LogMeIn Pro | Zoho Assist | 
|---|---|---|
| **Data Encryption** | Not enough data | 8.7 (162 reviews) | 
| **Compliance** | Not enough data | 8.8 (152 reviews) | 

#### Device Support

| Feature | LogMeIn Pro | Zoho Assist | 
|---|---|---|
| **Mobile Device Access** | Not enough data | 8.3 (171 reviews) | 
| **Multi-Platform Support** | Not enough data | 8.9 (181 reviews) | 
| **Cross-Platform** | Not enough data | 8.8 (172 reviews) | 

#### Performance

| Feature | LogMeIn Pro | Zoho Assist | 
|---|---|---|
| **Reporting** | Not enough data | 8.4 (166 reviews) | 

### Co-Browsing

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Pro** | N/A | N/A |
| **Zoho Assist** | 8.8/10 | 9 |

#### Administration

| Feature | LogMeIn Pro | Zoho Assist | 
|---|---|---|
| **Access Control** | Not enough data | 8.9 (9 reviews) | 
| **Web Page Navigation** | Not enough data | 8.8 (8 reviews) | 
| **Real Time Assistance** | Not enough data | 8.8 (8 reviews) | 

#### Security

| Feature | LogMeIn Pro | Zoho Assist | 
|---|---|---|
| **Data Security** | Not enough data | 8.8 (8 reviews) | 
| **Data Masking** | Not enough data | 8.5 (8 reviews) | 

### Remote Desktop

| Product | Score | Reviews |
|---|---|---|
| **LogMeIn Pro** | 8.6/10 | 49 |
| **Zoho Assist** | 8.5/10 | 264 |

#### Administration

| Feature | LogMeIn Pro | Zoho Assist | 
|---|---|---|
| **Usage Information** | 8.5 (28 reviews) | Feature Not Available | 
| **Integrations** | 8.7 (25 reviews) | 8.3 (196 reviews) | 
| **Diagnostics** | 8.1 (25 reviews) | 8.2 (196 reviews) | 
| **Session Recording** | 8.2 (18 reviews) | 8.1 (176 reviews) | 
| **Session Transfer** | 8.2 (20 reviews) | 8.2 (175 reviews) | 
| **Unattended Access** | 8.7 (29 reviews) | 9.2 (225 reviews) | 
| **File Sharing** | 8.8 (33 reviews) | 8.6 (208 reviews) | 

#### Platform

| Feature | LogMeIn Pro | Zoho Assist | 
|---|---|---|
| **Cross-Platform Access** | 9.0 (32 reviews) | 8.7 (202 reviews) | 
| **Mobile Device Access** | 8.9 (35 reviews) | 8.3 (190 reviews) | 
| **Applications Management** | 8.5 (29 reviews) | Feature Not Available | 
| **Remote Device Control** | 9.1 (39 reviews) | 9.2 (217 reviews) | 

#### Security

| Feature | LogMeIn Pro | Zoho Assist | 
|---|---|---|
| **Remote Wipe** | 8.3 (21 reviews) | Feature Not Available | 
| **Device Management** | 8.4 (29 reviews) | Feature Not Available | 
| **Device Enrollment** | 8.7 (30 reviews) | 8.4 (163 reviews) | 

---
## Categories
**Shared Categories (1):** [Remote Desktop Software](https://www.g2.com/categories/remote-desktop)


**Unique to Zoho Assist (4):** [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Screen Sharing Software](https://www.g2.com/categories/screen-sharing), [Co-Browsing Software](https://www.g2.com/categories/co-browsing), [Remote Support Software](https://www.g2.com/categories/remote-support)


---
## Reviewer Demographics

### By Company Size

| Segment | LogMeIn Pro | Zoho Assist | 
|---|---|---|
| **Small-Business** | 75.6% | 71.7% | 
| **Mid-Market** | 22.0% | 23.1% | 
| **Enterprise** | 2.4% | 5.2% | 

### By Industry

#### LogMeIn Pro

- **Accounting:** 13.4%
- **Construction:** 8.5%
- **Financial Services:** 6.1%
- **Legal Services:** 6.1%
- **Computer Software:** 4.9%
- **Health, Wellness and Fitness:** 3.7%
- **Religious Institutions:** 3.7%
- **Information Technology and Services:** 3.7%
- **Law Practice:** 3.7%
- **Food & Beverages:** 2.4%
- **Other:** 43.9%

#### Zoho Assist

- **Information Technology and Services:** 26.2%
- **Computer & Network Security:** 7.4%
- **Computer Software:** 5.9%
- **Computer Networking:** 2.6%
- **Consulting:** 2.4%
- **Retail:** 2.4%
- **Non-Profit Organization Management:** 2.3%
- **Computer Hardware:** 2.1%
- **Education Management:** 2.1%
- **Automotive:** 2.0%
- **Other:** 44.7%

---
## Alternatives

### Alternatives to LogMeIn Pro

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4046 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1101 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (517 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (504 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (439 reviews)
- [RemotePC](https://www.g2.com/products/remotepc/reviews) — 4.7/5 stars (663 reviews)
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (388 reviews)
- [ISL Online](https://www.g2.com/products/isl-online/reviews) — 4.6/5 stars (607 reviews)
- [EV Reach](https://www.g2.com/products/ev-reach/reviews) — 4.5/5 stars (432 reviews)
- [Citrix DaaS](https://www.g2.com/products/citrix-citrix-daas/reviews) — 4.1/5 stars (546 reviews)

### Alternatives to Zoho Assist

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4046 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (517 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (504 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1101 reviews)
- [RemotePC](https://www.g2.com/products/remotepc/reviews) — 4.7/5 stars (663 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (469 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (439 reviews)
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (388 reviews)
- [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) — 4.6/5 stars (209 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4591 reviews)

---
## Top Discussions

### LogMeIn Pro

- Title: [How secure is LogMeIn pro?](https://www.g2.com/discussions/how-secure-is-logmein-pro) — 1 comment
  > **Top comment:** "Logmein Pro can be trusted with your sensitive information.  We have used it business to business for years.   You are notified EVERY TIME someone logs in."
- Title: [How do I print from a remote computer](https://www.g2.com/discussions/27338-how-do-i-print-from-a-remote-computer) — 1 comment
  > **Top comment:** "Your local printers should appear in your printer list, but I’ve never gotten it to actually print on my local printer. It looks like it’s working but..."

### Zoho Assist

- Title: [The lag time to connect is REALLY slow. Anything I can do to improve that?](https://www.g2.com/discussions/the-lag-time-to-connect-is-really-slow-anything-i-can-do-to-improve-that) — 7 comments, 1 upvote
  > **Top comment:** "Cindy, what you call "lag time" to connect to as Zoho Assist is something that I also experience daily while managing 100+ computers IT infrastructure and I..."
- Title: [What is Zoho Assist used for?](https://www.g2.com/discussions/what-is-zoho-assist-used-for) — 1 comment
  > **Top comment:** "Remote Support Software"
- Title: [Is there an app that runs where I ca connect with my account without  using browser.](https://www.g2.com/discussions/25147-is-there-an-app-that-runs-where-i-ca-connect-with-my-account-without-using-browser) — 1 comment, 1 upvote
  > **Top comment:** "Comment deleted by user."
- Title: [Will connection times be improved.](https://www.g2.com/discussions/12824-will-connection-times-be-improved) — 1 comment, 1 upvote
  > **Top comment:** "Paul this could also be caused by the actual desktop/server that has the agent installed.  Generally, Zoho Assist agent depends on DNS to reach Zoho Assist..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/goto-logmein-pro-vs-zoho-assist)